Social Science Reference Services

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Author :
Publisher : Psychology Press
ISBN 13 : 9781560247180
Total Pages : 282 pages
Book Rating : 4.2/5 (471 download)

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Book Synopsis Social Science Reference Services by : Pam M. Baxter

Download or read book Social Science Reference Services written by Pam M. Baxter and published by Psychology Press. This book was released on 1995 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book addresses reference services across the spectrum of the social sciences. Chapters embrace a multidisciplinary approach to providing both materials and services to users and stress the variety of information formats available through a bewildering array of delivery mechanisms from an astounding number of sources. Among the topics address are challenges of the automated environment, dissertation development, improving the handing of business reference queries, user education/bibliographic instruction, data files for social research, strategies for locating information on environmental public policy; reference literature on the European Community, and using economic statistics from the federal government.

Library Users and Reference Services

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Author :
Publisher : Routledge
ISBN 13 : 1136588094
Total Pages : 303 pages
Book Rating : 4.1/5 (365 download)

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Book Synopsis Library Users and Reference Services by : Linda S Katz

Download or read book Library Users and Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Reference Services and Media

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Author :
Publisher : Routledge
ISBN 13 : 1317789687
Total Pages : 147 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Reference Services and Media by : Linda S Katz

Download or read book Reference Services and Media written by Linda S Katz and published by Routledge. This book was released on 2014-07-16 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Coming of Age in Reference Services

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789006660
Total Pages : 220 pages
Book Rating : 4.0/5 (66 download)

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Book Synopsis Coming of Age in Reference Services by : Christy Zlatos

Download or read book Coming of Age in Reference Services written by Christy Zlatos and published by Psychology Press. This book was released on 1999 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining "Generation X," being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University's World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library's history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.

Coming of Age in Reference Services

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Author :
Publisher : Routledge
ISBN 13 : 1317951441
Total Pages : 220 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Coming of Age in Reference Services by : Linda S Katz

Download or read book Coming of Age in Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you’ll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining “Generation X,” being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University’s World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library’s history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.

New Technologies and Reference Services

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789011800
Total Pages : 176 pages
Book Rating : 4.0/5 (118 download)

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Book Synopsis New Technologies and Reference Services by : William A. Katz

Download or read book New Technologies and Reference Services written by William A. Katz and published by Psychology Press. This book was released on 2000 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.

New Technologies and Reference Services

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Author :
Publisher : Routledge
ISBN 13 : 1317956818
Total Pages : 176 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis New Technologies and Reference Services by : Linda S Katz

Download or read book New Technologies and Reference Services written by Linda S Katz and published by Routledge. This book was released on 2019-07-15 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offer your patrons the cutting-edge reference services they demand!In the past, a reference librarian needed to develop a command of a few reference works, master the skills of the reference interview, and interface with library users in person or via telephone. Today's reference librarian is faced with much, much more. New Technologies and Reference Services suggests ways you can tame the information explosion and take advantage of new technologies.This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services offers tested techniques for fostering information literacy in patrons daunted by the high-tech edge of the new library. Even computer-savvy younger students may need help learning specialized searching skills. This practical volume suggests several innovative ways to teach those skills using interactive classrooms, drop-in seminars, and required courses.New Technologies and Reference Services discusses the other implications of new technologies, including: developing trends in publishing, including value-added services and the death of the printed encyclopedia the effects of CD-ROM, electronic publishing, and the Internet on copyright issues videoconferencing at the reference desk collection strategies and budgets in an era of multiple formats decentralizing library reference services information apartheid, the growing gap between the information haves and have-notsThis helpful volume gives practical, tested advice and ideas on the broader issues of information technology. With plentiful Web addresses, New Technologies and Reference Services presents new ideas sure to make your job easier.

Reference Service

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Author :
Publisher : Vikas Publishing House
ISBN 13 : 9780706986426
Total Pages : 460 pages
Book Rating : 4.9/5 (864 download)

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Book Synopsis Reference Service by : Krishan Kumar

Download or read book Reference Service written by Krishan Kumar and published by Vikas Publishing House. This book was released on 2009-11-01 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fifth edition has been thoroughly revised and updated keeping in view the new developments and appearance of new significant reference sources. Some new readings have also been added to bring further readings. This work not only describes the various aspects of reference service such as functions, methods, principles theories, practices, problems, but also provides an overview of available significant reference books, dictionaries, encyclopedias, yearbooks, bibliographies, union catalogues, almanacs, directories, etc.

Outreach Services in Academic and Special Libraries

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789024329
Total Pages : 258 pages
Book Rating : 4.0/5 (243 download)

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Book Synopsis Outreach Services in Academic and Special Libraries by : Paul Kelsey

Download or read book Outreach Services in Academic and Special Libraries written by Paul Kelsey and published by Psychology Press. This book was released on 2003 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outreach Services in Academic and Special Libraries examines the creation and delivery of outreach programs designed to promote awareness of the library by meeting the information needs of underserved or uninformed patrons. This book contains the experiences of academic and special librarians who describe a wide array of successful outreach programs that are in place throughout the country. This valuable tool introduces professional librarians and library science students and faculty to current and highly innovative models of outreach services implemented in a variety of academic and special library settings.

Managing the Twenty-First Century Reference Department

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Author :
Publisher : Routledge
ISBN 13 : 1317955560
Total Pages : 145 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Managing the Twenty-First Century Reference Department by : Linda S Katz

Download or read book Managing the Twenty-First Century Reference Department written by Linda S Katz and published by Routledge. This book was released on 2014-05-22 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-applied. The information in this book is ideal for librarians and students of library studies looking to take their skills to the next level. Reference departments continue to evolve as the number of applicants qualified to run them declines. Managing the Twenty-First Century Reference Department: Challenges and Prospects explores the dynamics of leadership and management as well as a variety of other characteristics needed in a Head of Reference. It recognizes the increasing need for visionary leaders who can deal with shrinking budgets, soaring costs, expensive electronic resources, and high user expectations and provides you with practical advice on finding, training, and keeping these individuals. In addition to the training and recruitment techniques documented in this book, you will find extensive information on: setting and achieving goals creating and maintaining a positive work environment how to deliver quality services how to improve job satisfaction for library staff problem solving strategies the importance of communication making your reference department task- and employee-centered Managing the Twenty-First Century Reference Department: Challenges and Prospects also provides an inside look at Oregon State University’s Valley Library’s new management model. The library’s information professionals detail this new model’s current function, potential hazards, and multiple advantages. The user-friendly information documented in this chapter and in the book as a whole makes Managing the Twenty-First Century Reference Department: Challenges and Prospects an essential read for any librarian or student of library studies looking to meet the demands of an increasingly technical field.

Document Delivery Services

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Author :
Publisher : Routledge
ISBN 13 : 1317951476
Total Pages : 110 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Document Delivery Services by : Linda S Katz

Download or read book Document Delivery Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design and maintain document delivery services that are ideal for academic patrons! In Document Delivery Services: Contrasting Views, you’ll visit four university library systems to discover the considerations and challenges each library faced in bringing document delivery to its clientele. This book examines the questions about document delivery that are most pressing in the profession of library science. Despite their own unique experiences, you’ll find common practices among all four—including planning, implementation of service, and evaluation of either user satisfaction and/or vendor performance. This book reviews the planning and process of implementing document delivery in: Miami University University of Colorado at Denver University of Montana at Missoula Purdue University Libraries Document Delivery Services: Contrasting Views addresses the paradigm of access versus acquisition and shows you how document delivery can be more integral in the library right alongside full-text databases, Internet access, and reference services. This book focuses on the issues that develop specifically in academic libraries, such as the “invisible” user majority of undergraduate students when considering budget issues and collection development. This book also explores the dynamic relationship between faculty and library administration that can impact events such as serials cancellations, alternative access to materials, and the reorganization of libraries to incorporate enhanced services to users. You’ll find useful information and proven methods concerning these topics: re-engineering library services restructuring a traditional Interlibrary Loan Department into an Information Delivery/Interlibrary Loan Department (ID/ILL) criteria for document delivery vendor selection delivering electronic tables of contents and search strategy outputs to faculty desktops document delivery in academic fee-based information services With Document Delivery Services: Contrasting Views, document delivery becomes more than a simple acquisitions tool or a necessary service; instead it is an enhanced access service that lends greater perspective to library staff and users alike. This handy volume will help expand the role of document delivery services in your own library setting.

Transparent and Reproducible Social Science Research

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Author :
Publisher : University of California Press
ISBN 13 : 0520296958
Total Pages : 266 pages
Book Rating : 4.5/5 (22 download)

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Book Synopsis Transparent and Reproducible Social Science Research by : Garret Christensen

Download or read book Transparent and Reproducible Social Science Research written by Garret Christensen and published by University of California Press. This book was released on 2019-07-23 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recently, social science has had numerous episodes of influential research that was found invalid when placed under rigorous scrutiny. The growing sense that many published results are potentially erroneous has made those conducting social science research more determined to ensure the underlying research is sound. Transparent and Reproducible Social Science Research is the first book to summarize and synthesize new approaches to combat false positives and non-reproducible findings in social science research, document the underlying problems in research practices, and teach a new generation of students and scholars how to overcome them. Understanding that social science research has real consequences for individuals when used by professionals in public policy, health, law enforcement, and other fields, the book crystallizes new insights, practices, and methods that help ensure greater research transparency, openness, and reproducibility. Readers are guided through well-known problems and are encouraged to work through new solutions and practices to improve the openness of their research. Created with both experienced and novice researchers in mind, Transparent and Reproducible Social Science Research serves as an indispensable resource for the production of high quality social science research.

Business Reference Services and Sources

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Author :
Publisher : Routledge
ISBN 13 : 1136377956
Total Pages : 140 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Business Reference Services and Sources by : Linda S Katz

Download or read book Business Reference Services and Sources written by Linda S Katz and published by Routledge. This book was released on 2013-04-03 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you’ll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You’ll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you’ll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet’s impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you’re one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world’s classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.

Reference Services for the Unserved

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Author :
Publisher : Routledge
ISBN 13 : 131774005X
Total Pages : 109 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Reference Services for the Unserved by : Fay Zipkowitz

Download or read book Reference Services for the Unserved written by Fay Zipkowitz and published by Routledge. This book was released on 2019-01-22 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: New recognition within society of previously unserved populations has created the need for librarians to also recognize these groups and to find ways to serve them equally. Reference Services for the Unserved provides information, guidance, and inspiration to library professionals in their work with previously unserved populations so that these persons may be absorbed into the larger, served population groups. It helps librarians adjust to making accommodations for these new user groups, recognizing that many people in these populations have very specific needs and bring with them some specific limitations in their abilities to take advantage of existing library services. The Americans with Disabilities Act (ADA) has transformed the lives of disabled and challenged people by mainstreaming disabled children in public schools, moving mentally and developmentally disabled people into community-based residences and workshops, providing services to disabled college students, and enhancing workplace accommodations. At the same time, the ADA has presented new challenges for the library community. Reference Services for the Unserved guides library professionals in meeting these new challenges by bringing together research and descriptions of several successful attempts to meet the information needs of previously unserved populations. In guiding library professionals and administrators in effectively serving currently unserved populations, authors in Reference Services for the Unserved tell readers how to: approach services for patrons with mental illness--examines issues of behavior “inappropriate in the situation” and ways for librarians to understand this behavior in order to carry out their professional objectives of providing access to information, improving quality of life, and meeting the legal mandates of the ADA. address the needs of disabled students in the academic library--recognizes that the information needs of disabled students are not different from those of traditional students; the differences are in means of access, overcoming barriers to access, and the need for adaptive technologies and techniques. meet the information needs of battered women--suggests ways library professionals can better assist individual battered women, social service providers, and public policy or decision-makers. integrate technology into the library setting--focuses on people with severe and persistent mental illness (the improvement of access to information sources on behalf of people with cognitive disorders whose ability to process text-based information is impaired) and reports on the use of computer-aided instruction (CAI) and multimedia technology to meet their information needs. develop or upgrade services to patrons with special needs--a bibliography of useful material for guidance. Combined with strong administrative support, the information in Reference Services for the Unserved provides a strong foundation for making positive and effective changes to better accommodate disabled and challenged patrons. Library professionals and administrators and students of library and information sciences will find it a necessary guide in their attempts to provide effective and quality services to all patrons.

Distance Learning

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Author :
Publisher : Routledge
ISBN 13 : 1136410716
Total Pages : 170 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Distance Learning by : Hemalata Iyer

Download or read book Distance Learning written by Hemalata Iyer and published by Routledge. This book was released on 2012-10-12 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: The demand for and technology needed to create effective distance learning programs are increasing at a breakneck pace. Is your institution keeping up? As educators, information professionals are faced with the challenge of providing Web-based library instructional materials in a time of ever-changing technologies. This book will help you address that daunting challenge, examining ways to assess user needs, to develop and offer well-thought-out information literacy courses, to employ appropriate teaching methodologies, and to determine the effectiveness of existing information literacy programs. With Distance Learning: Information Access and Services for Virtual Users, you will examine: the evolution and significance of asynchronous learning networks (ALN) and various issues in ALN, including cost, faculty and technology requirements, the nature of the learning community, social presence, and collaborative environment virtual reference services, including electronic journals, subject directories, the invisible Web, and search engines the criteria for evaluating search results the role played by consortia and cooperative efforts in facilitating user access to library resources a review of selected literature addressing user characteristics and service/staff issues involved in providing information support for distance education the strategies, technologies, and pedagogical issues surrounding the development of Web-based library instruction tools—includes Web page design, copyright issues, Web site maintenance, and usability the award-winning online information literacy course developed at Ulster County Community College in New York—its development, course modules, and administrative challenges the library support services provided to distance learning students in the SUNY Plattsburg Telenursing Program the influence of cultural factors on interactions within and perceptions of distance education

The Image and Role of the Librarian

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Author :
Publisher : Routledge
ISBN 13 : 1136752366
Total Pages : 208 pages
Book Rating : 4.1/5 (367 download)

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Book Synopsis The Image and Role of the Librarian by : Linda S Katz

Download or read book The Image and Role of the Librarian written by Linda S Katz and published by Routledge. This book was released on 2003-06-27 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get a unique insight into the image problems librarians face! The Image and Role of the Librarian addresses all aspects of professional identity for librarians, including professional roles, cultural images, popular perceptions, and future trends. The book examines historical representations, stereotypes, and popular culture icons and the r

Philosophies of Reference Service

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789003713
Total Pages : 252 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Philosophies of Reference Service by : Celia Hales-Mabry

Download or read book Philosophies of Reference Service written by Celia Hales-Mabry and published by Psychology Press. This book was released on 1997 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.