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Service Design for Business

Author : Ben Reason
Publisher : John Wiley & Sons
ISBN 13 : 1118988922
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Service Design for Business by : Ben Reason

Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Thank You for My Service

Author : Mat Best
Publisher : Bantam
ISBN 13 : 1524796492
Total Pages : 240 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis Thank You for My Service by : Mat Best

Download or read book Thank You for My Service written by Mat Best and published by Bantam. This book was released on 2019-08-20 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The unapologetic, laugh-your-ass-off military memoir both vets and civilians have been waiting for, from a five-tour Army Ranger turned YouTube phenomenon and zealous advocate for veterans Members of the military’s special operations branches share a closely guarded secret: They love their jobs. They relish the opportunity to fight. They are thankful for it, even, and hopeful that maybe, possibly, they’ll also get to kill a bunch of bad guys while they’re at it. You don’t necessarily need to thank them for their service—the pleasure is all theirs. In this hilarious and personal memoir, readers ride shotgun alongside former Army Ranger and private military contractor and current social media phenomenon Mat Best, into the action and its aftermath, both abroad and at home. From surviving a skin infection in the swampy armpit of America (aka Columbus, Georgia) to kicking down doors on the outskirts of Ramadi, from blowing up a truck full of enemy combatants to witnessing the effects of a suicide bombing right in front of your face, Thank You for My Service gives readers who love America and love the good guys fresh insight into what it’s really like inside the minds of the men and women on the front lines. It’s also a sobering yet steadying glimpse at life for veterans after the fighting stops, when the enemy becomes self-doubt or despair and you begin to wonder why anyone should be thanking you for anything, least of all your service. How do you keep going when something you love turns you into somebody you hate? For veterans and their friends and families, Thank You for My Service will offer comfort, in the form of a million laughs, and counsel, as a blueprint for what to do after the war ends and the real fight begins. And for civilians, this is the insider account of military life you won’t find anywhere else, told with equal amounts of heart and balls. It’s Deadpool meets Captain America, except one went to business school and one went to therapy, and it’s anyone’s guess which is which.

Thank You for Your Service

Author : David Finkel
Publisher : Macmillan + ORM
ISBN 13 : 0374710961
Total Pages : 272 pages
Book Rating : 4.3/5 (747 download)

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Book Synopsis Thank You for Your Service by : David Finkel

Download or read book Thank You for Your Service written by David Finkel and published by Macmillan + ORM. This book was released on 2013-10-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year

Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways.

Author : Daniele Catalanotto
Publisher : Independently Published
ISBN 13 : 9781790531233
Total Pages : 258 pages
Book Rating : 4.5/5 (312 download)

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Book Synopsis Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. by : Daniele Catalanotto

Download or read book Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. written by Daniele Catalanotto and published by Independently Published. This book was released on 2018-11-29 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.

The Cult of the Customer

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640951547
Total Pages : 184 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis The Cult of the Customer by : Shep Hyken

Download or read book The Cult of the Customer written by Shep Hyken and published by Sound Wisdom. This book was released on 2020-03-17 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

The Secret Service

Author : Wendy Walker
Publisher : Sun & Moon
ISBN 13 :
Total Pages : 478 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Secret Service by : Wendy Walker

Download or read book The Secret Service written by Wendy Walker and published by Sun & Moon. This book was released on 1992 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a quasi-eighteenth century Europe, agents of the secret service use their ability to masquerade as objects to break up a plot against the king and queen.

Home Reading Service

Author : Fabio Morábito
Publisher : Other Press, LLC
ISBN 13 : 1635420725
Total Pages : 241 pages
Book Rating : 4.6/5 (354 download)

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Book Synopsis Home Reading Service by : Fabio Morábito

Download or read book Home Reading Service written by Fabio Morábito and published by Other Press, LLC. This book was released on 2021-11-16 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this poignant novel, a man guilty of a minor offense finds purpose unexpectedly by way of his punishment—reading to others. After an accident—or “the misfortune,” as his cancer-ridden father’s caretaker, Celeste, calls it—Eduardo is sentenced to a year of community service reading to the elderly and disabled. Stripped of his driver’s license and feeling impotent as he nears thirty-five, he leads a dull, lonely life, chatting occasionally with the waitresses of a local restaurant or walking the streets of Cuernavaca. Once a quiet town known for its lush gardens and swimming pools, the “City of Eternal Spring” is now plagued by robberies, kidnappings, and the other myriad forms of violence bred by drug trafficking. At first, Eduardo seems unable to connect. He movingly reads the words of Dostoyevsky, Henry James, Daphne du Maurier, and more, but doesn’t truly understand them. His eccentric listeners—including two brothers, one mute, who moves his lips while the other acts as ventriloquist; deaf parents raising children they don’t know are hearing; and a beautiful, wheelchair-bound mezzo soprano—sense his detachment. Then Eduardo comes across a poem his father had copied by the Mexican poet Isabel Fraire, and it affects him as no literature has before. Through these fascinating characters, like the practical, quick-witted Celeste, who intuitively grasps poetry even though she never learned to read, Fabio Morábito shows how art can help us rediscover meaning in a corrupt, unequal society.

The Art of Client Service

Author : Robert Solomon
Publisher : John Wiley & Sons
ISBN 13 : 111922828X
Total Pages : 191 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Art of Client Service by : Robert Solomon

Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

Uplifting Service

Author : Ron Kaufman
Publisher :
ISBN 13 : 9780984762507
Total Pages : 0 pages
Book Rating : 4.7/5 (625 download)

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Book Synopsis Uplifting Service by : Ron Kaufman

Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

How I Sold 80,000 Books

Author : Alinka Rutkowska
Publisher : Capraro Press
ISBN 13 : 9781943386055
Total Pages : 156 pages
Book Rating : 4.3/5 (86 download)

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Book Synopsis How I Sold 80,000 Books by : Alinka Rutkowska

Download or read book How I Sold 80,000 Books written by Alinka Rutkowska and published by Capraro Press. This book was released on 2015-06-17 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how you too can sell 80,000 books even if you haven't sold a single copy yet!Warning: Reading this 2016 Readers' Favorite Book Award Winner and implementing its strategies may cause a significant income increase.Get your copy now and discover: How I sold books by the truckload and how you can do it too; The truth about book marketing for authors: which book marketing tips really work and which are a waste of time; What never to include in your author marketing; The single most powerful strategy to get readers on Amazon; Why self publishing through Amazon isn't the only marketing strategy and how to significantly increase your book sales by pursuing paths less travelled; One, often overlooked, strategy to get book reviews on Amazon; Plus, kindle publishing guidelines: how to market a book before you hit publish. Probably the best and most comprehensive one-stop guide I have seen. Rick DeStefanis, Award-Winning Author of "The Gomorrah Principle" Alinka is extremely knowledgeable and always willing to help authors in whatever way she can. I highly recommend this little gem of a book! Patti Tingen, Award-Winning Inspirational Author "How I Sold 80,000 Books" by Alinka Rutkowska covers it all from web page to social media to promotion, sales and everything in between. Mary Adair, Award-Winning Author of Native American Romance Novels The links included in the book are like gold dust, and you will find yourself watching/reading them over and over again as you forge your way through the publishing world. I only wish that I'd had access to this when I first started out. It would have saved me months of work. Lyneal Jenkins, International Award-Winning, Best-Selling Author Scroll up to grab your copy now!

Customer Experience 3.0

Author : John A. Goodman
Publisher : HarperChristian + ORM
ISBN 13 : 0814433898
Total Pages : 279 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Customer Experience 3.0 by : John A. Goodman

Download or read book Customer Experience 3.0 written by John A. Goodman and published by HarperChristian + ORM. This book was released on 2014-08-12 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.

Zero Fail

Author : Carol Leonnig
Publisher : Random House
ISBN 13 : 0399589015
Total Pages : 561 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Zero Fail by : Carol Leonnig

Download or read book Zero Fail written by Carol Leonnig and published by Random House. This book was released on 2021-05-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”

Refrigerant Charging and Service Procedures for Air Conditioning

Author : Craig Migliaccio
Publisher : AC Service Tech, LLC
ISBN 13 : 1733817212
Total Pages : 239 pages
Book Rating : 4.7/5 (338 download)

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Book Synopsis Refrigerant Charging and Service Procedures for Air Conditioning by : Craig Migliaccio

Download or read book Refrigerant Charging and Service Procedures for Air Conditioning written by Craig Migliaccio and published by AC Service Tech, LLC. This book was released on 2019-04-24 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Ebook is dedicated to those who are eager to learn the HVACR Trade and Refrigerant Charging/Troubleshooting Practices. In this book, you will find Step by Step Procedures for preparing an air conditioning and heat pump system for refrigerant, reading the manifold gauge set, measuring the refrigerants charge level, and troubleshooting problems with the system's refrigerant flow. This book differs from others as it gives key insights into each procedure along with tool use from a technician's perspective, in language that the technician can understand. This book explains the refrigeration cycle of air conditioners and heat pumps, refrigerant properties, heat transfer, the components included in the system, the roles of each component, airflow requirements, and common problems. Procedures Included: Pump Down, Vacuum and Standing Vacuum Test, Recovery and Recovery Bottle Use, Refrigerant Manifold Gauge Set and Hose Connections, Service Valve Positions and Port Access, Preparation of the System for Refrigerant, Refrigerant Charging and Recovery on an Active System, Troubleshooting the Refrigerant Charge and System Operation

Reimagining the Future Public Service Workforce

Author : Helen Dickinson
Publisher : Springer
ISBN 13 : 9811314802
Total Pages : 146 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Reimagining the Future Public Service Workforce by : Helen Dickinson

Download or read book Reimagining the Future Public Service Workforce written by Helen Dickinson and published by Springer. This book was released on 2018-09-03 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles. Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require. Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.

Service Included

Author : Phoebe Damrosch
Publisher : Harper Collins
ISBN 13 : 0061833789
Total Pages : 244 pages
Book Rating : 4.0/5 (618 download)

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Book Synopsis Service Included by : Phoebe Damrosch

Download or read book Service Included written by Phoebe Damrosch and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: A head server at a renowned NYC restaurant dishes out stories and trade secrets from the world of fine dining in this behind-the-scenes memoir. While recent college grad Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the legendary four-star restaurant Per Se, the culinary creation of master chef Thomas Keller. Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. Along the way, she provides insider dining tips, such as: Never ask your waiter what else he or she does. Never send something back after eating most of it. Never make gagging noises when hearing the specials—someone else at the table might like to order one.

Humans as a Service

Author : Jeremias Prassl
Publisher : Oxford University Press
ISBN 13 : 0192517384
Total Pages : 208 pages
Book Rating : 4.1/5 (925 download)

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Book Synopsis Humans as a Service by : Jeremias Prassl

Download or read book Humans as a Service written by Jeremias Prassl and published by Oxford University Press. This book was released on 2018-04-05 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHAT IF YOUR BOSS WAS AN ALGORITHM? The gig economy promises to revolutionise work as we know it, offering flexibility and independence instead of 9-to-5 drudgery. The potential benefits are enormous: consumers enjoy the convenience and affordability of on-demand work while micro-entrepreneurs turn to online platforms in search of their next gig, task, or ride. IS THIS THE FUTURE OF WORK? The gig economy promises to revolutionise work as we know it, offering flexibility and independence instead of 9-to-5 drudgery. The potential benefits are enormous: consumers enjoy the convenience and affordability of on-demand work while micro-entrepreneurs turn to online platforms in search of their next gig, task, or ride. HOW CAN WE PROTECT CONSUMERS & WORKERS WITHOUT STIFLING INNOVATION? As courts and governments around the world begin to grapple with the gig economy, Humans as a Service explores the challenges of on-demand work, and explains how we can ensure decent working conditions, protect consumers, and foster innovation. Employment law plays a central role in levelling the playing field: gigs, tasks, and rides are work - and should be regulated as such.

How to Wow

Author : Adrian Swinscoe
Publisher : Pearson UK
ISBN 13 : 1292116870
Total Pages : 239 pages
Book Rating : 4.2/5 (921 download)

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Book Synopsis How to Wow by : Adrian Swinscoe

Download or read book How to Wow written by Adrian Swinscoe and published by Pearson UK. This book was released on 2016-03-23 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica