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Service Matters
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Download or read book Why Service Matters written by Raul Pupo and published by Lulu.com. This book was released on 2019-06-20 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Book Synopsis Why Public Service Matters by : R. Durant
Download or read book Why Public Service Matters written by R. Durant and published by Springer. This book was released on 2014-10-02 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Public Service Matters conveys the importance, purpose, and nobility of a career as a civil servant in the United States. It does so, however, with an unflinching eye on the realpolitik that drives public administration in America's "compensatory state" and on the pitfalls of reformers' focus on bureaucratic, rather than democratic, administration. The book links the nation's ability to handle contemporary policy problems with the strategic, tactical, and normative quality of public management. In doing so, it offers newcomers a rare, concise, and accessible overview of the field. Readers will gain an appreciation for the challenges, choices, and opportunities facing public managers as they help advance a sense of common purpose informed by democratic constitutional values in twenty-first century America.
Book Synopsis What Really Matters by : John Pepper
Download or read book What Really Matters written by John Pepper and published by Yale University Press. This book was released on 2007-01-01 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fundamental question in business and in personal life is the same: what really matters? In this book, one of America's most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers. John Pepper, president, CEO, and chairman of Proctor & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In "What Really Matters", he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all centre on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes, and is shaped by, ethical behaviour. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
Author :American Bar Association. House of Delegates Publisher :American Bar Association ISBN 13 :9781590318737 Total Pages :216 pages Book Rating :4.3/5 (187 download)
Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Book Synopsis The Armed Forces Tribunal Law by : Nilendra Kumar
Download or read book The Armed Forces Tribunal Law written by Nilendra Kumar and published by Universal Law Publishing. This book was released on 2010 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Armed Forces Tribunal Law Being Commentary on * The Armed Forces Tribunal Act, 2007 * The Armed Forces Tribunal (Procedure for Appointment of Vice-Chairperson and Other Member) Rules, 2008 * The Armed Forces Tribunal (Procedure for Investigation of Misbehaviour or Incapacity of Chairperson, Vice-Chairperson and Other Members) Rules, 2008 * The Armed Forces Tribunal (Financial and Administrative Powers) Rules, 2008 * The Armed Forces Tribunal (Procedure) Rules, 2008 * The Armed Forces Tribunal (Practice) Rules, 2009 * The armed Forces Tribunal (Salaries, Allowances and Conditions of Service of Chairperson and Members) Rules, 2009
Book Synopsis United States Government Manual by :
Download or read book United States Government Manual written by and published by . This book was released on 1935 with total page 826 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Federal Register written by and published by . This book was released on 1947-11 with total page 912 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Magbook Indian Polity & Governance 2020 by : Janmenjay Sahni
Download or read book Magbook Indian Polity & Governance 2020 written by Janmenjay Sahni and published by Arihant Publications India limited. This book was released on 2020-07-30 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1. Magbook series deals with the preliminary examinations for civil series. 2. It?s a 2 in 1 series offers advantages of both Magazine and book. 3. The entire syllabus of Indian Polity and Governance divided into 25 chapters. 4. Focuses on the Topics and Trends of question asked in Previous Years? Questions. 5. Offers Chapterwise Practice and well detailed explanations the previous Years? questions. 6. More than 3000 MCQs for the revision of the topics. 7. 5 Practice sets and 2 Previous Years solved Papers sets for thorough practice. 8. The book uses easy language for quick understanding. Preparing for the examinations like UPSC, State PCS or any other civil Services papers students need to have a comprehensive, complete and concrete knowledge about their subjects from the point of view exam. Arihant MAGBOOK Series is a must for Civil Services (Pre) Examination State PCS & Other Comprehensive Examinations. It?s a 2 in 1 series that provides all the study material in concise and brief manner offering unique advantage of both Magazines and Books. It comprehensively covers the syllabus of General Studies portion of the UPSC and State PCS Preliminary Examination. The current edition of ?Magbook Indian Polity and Governance? covers every topic of Politics and Governance. The whole syllabus has been divided into 25 chapters in this book. It focuses on the Topics and Trends of questions which are asked in previous Years? Civil Services Examinations, further it provides Chapterwise practice of the questions that build self confidence and Skill Adaption in the candidates and lastly it offers detailed explanations of Previous Years? Civil Services examination in a easy language for quick understanding. Apart from Topical coverage and Previous Years? Question, this book also focuses on practice by providing with more than 3000 MCQs and 5 Practice Sets that help students to know latest pattern of the paper as well as its difficulty level. This book is a must for the civil services aspirants as it help them to move a step ahead towards their aim. TABLE OF CONTENT Constitutional Development, Salient Features of Indian Constitution, The Preamble, The Union and Its Territory, Citizenship, Fundamental Rights, Directive Principles of State Policy, Union Executive, Parliament, The Judiciary, State Government, Centre State Relations, Elections, Politician Parties and Pressure Groups, Public Service Commissions, Official Languages, Emergency Provinces, Schedule and Tribal Areas, Local Government, Constitutional, Statutory Institutions, Governance, Public Policy in India, Rights Issues in India, Amendment of the Constitution, Constitutional Provisions Regarding UTs, States and Special Status and Tribunal, Glossary, Practice Sets (1-5), Previous Years? Solved Papers Set 1, Previous Years? Solved Papers Set 2.
Book Synopsis Journals of the Legislature of the State of California by : California. Legislature
Download or read book Journals of the Legislature of the State of California written by California. Legislature and published by . This book was released on 1915 with total page 2460 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Official Year Book of the Commonwealth of Australia No. 58, 1972 by :
Download or read book Official Year Book of the Commonwealth of Australia No. 58, 1972 written by and published by Aust. Bureau of Statistics. This book was released on with total page 1104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Department of Agriculture Appropriations for 1966 by : United States. Congress. House. Committee on Appropriations
Download or read book Department of Agriculture Appropriations for 1966 written by United States. Congress. House. Committee on Appropriations and published by . This book was released on 1965 with total page 1216 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Ladder of His Life (Biography of Air Chief Marshal Idris Hasan Latif, PVSM) by :
Download or read book The Ladder of His Life (Biography of Air Chief Marshal Idris Hasan Latif, PVSM) written by and published by KW Publishers Pvt Ltd. This book was released on 2013-09-15 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ladder of his Life is about Air Chief Marshal Idris Latif and his varied experiences as a fighter pilot, as Chief of the Indian Air Force, Governor of Maharashtra and Ambassador to France He is a scion of a family from which several members left eminent positions to devote their lives to follow Mahatma Gandhi. Always a topper during his education and as a flyer, as recorded in his log book, he was just 18 years old when he joined the Air Force on 1st September 1941. After his training, he was sent to the UK during World War 11 for a year where he updated his skills on the latest fighters. In 1978, he became Chief of his beloved Indian Air Force. The book gives insights into these years, particularly his assessment of challenges faced, their priorities, and his approach and actions in their resolution. The book includes accounts of interesting interactions with leading personalities such as Prime Ministers Smt Indira Gandhi, Shri Morarji Desai, Shri Rajiv Gandhi; some Ministers and respected national personalities such as Mr B.K. Nehru, and some of our own Air Chiefs. There are highlights when later as Governor of Maharashtra, he was in a totally different environment and the problems that confronted him were also very different. However, the success that he achieved, particularly as Chancellor of the University of (then) Bombay, were no less meaningful. As Chairman of the Committee for the Celebration of the 25th Anniversary of the State, his proposal to focus on the top priority requirement of every district was appreciated both by the state government and citizens. As Ambassador to France, the book stresses the heart-warming and stimulating environment, and the opportunities and achievements in the fields of culture, defence and commerce for enhancing India’s image and promoting collaboration for mutual benefit. Shortly before leaving France, a suggestion by Prime Minister Rajiv Gandhi took him entirely by surprise! The book concludes with an account of a few special post retirement involvements in matters of national significance.
Book Synopsis Official Year Book of the Commonwealth of Australia No. 57, 1971 by :
Download or read book Official Year Book of the Commonwealth of Australia No. 57, 1971 written by and published by Aust. Bureau of Statistics. This book was released on with total page 1116 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Code of Federal Regulations written by and published by . This book was released on 2009 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis National Security, Democracy, and Good Governance in Postmilitary-Rule Nigeria, Volume Two by : Dr. Dan Mou
Download or read book National Security, Democracy, and Good Governance in Postmilitary-Rule Nigeria, Volume Two written by Dr. Dan Mou and published by AuthorHouse. This book was released on 2017-01-12 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows that the security, economic, political, and social problems challenging national security, democracy, and good governance currently in Nigeria would get better or worse, depending on what happens to the 71 percent of Nigerias population still living below the poverty line. This is in spite of the billions of petrodollars that Nigeria garnered as revenue over the past few decades. It reveals that one does not need to be a political prophet to predict that if these challenges are not successfully addressed through good governance and inclusive growth, this country will witness worse civil disobedience, violence, revolts, militancy, breakdown of law and order, more kidnappings, and more of the citizens trying to check out of the country to other parts of the world in the future. It concludes, however, that under such intense pressures, the Government of Nigeria, even if it is simply for its self-preservation, will be forced by the objective conditions to move against the interests of the dominant groups and classes in Nigeria. These are the ones who have, for long, captured and hijacked state power and the resources of the country for their exclusive use. There is this perception that Nigerians dont write and read. This perception is deep-seated, even among intellectuals who see our authors as shallow researchers. But Dr. Dan Mou has debunked that myth and shown that Nigerians can write well-researched and detailed books. It is quite prophetic in its assessment of the Nigerian State (Agbo Agbo, deputy editor, The Nation). Dr. Dan Mou has proven himself a world-class scholar and an intellectual colossus. His reputation as an internationally renowned public policy expert has continued to soar. I congratulate him for these remarkable achievements (Professor Justice Abdul Fatai Kuti, first justice of Abuja High Court and former dean, faculty of law, University of Ado Ekiti, Ekiti State of Nigeria). Dr. Mou is certainly one of the best scholars we have on the African continent. As an educationist myself, before I became a traditional ruler, I agree totally with his analysis and conclusions. I share the optimism Dr. Mou has expressed . . . that once the recommendations therein are adopted and meticulously implemented, with proper monitoring and evaluation of such resultant policies and programmes, Nigeria and indeed Africa would be able to solve most of these challenges (HRH Alh. Dr. Sheban Audu, Nizazo III, Etsu Kwali, Etsu Kwalis Palace, Abuja, Nigeria).
Author :United States. Department of the Army. Office of Military History Publisher : ISBN 13 : Total Pages :516 pages Book Rating :4.3/5 (243 download)
Book Synopsis United States Army in the World War, 1917-1919 by : United States. Department of the Army. Office of Military History
Download or read book United States Army in the World War, 1917-1919 written by United States. Department of the Army. Office of Military History and published by . This book was released on 1948 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Reports of the Public Service Commission of the State of Missouri by : Missouri Public Service Commission
Download or read book Reports of the Public Service Commission of the State of Missouri written by Missouri Public Service Commission and published by . This book was released on 1918 with total page 854 pages. Available in PDF, EPUB and Kindle. Book excerpt:
