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Author : Cengiz Haksever
Publisher :
ISBN 13 : 9780133088915
Total Pages : pages
Book Rating : 4.0/5 (889 download)
Download or read book Service Management, Student Workbook written by Cengiz Haksever and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Cengiz Haksever
Publisher : FT Press
ISBN 13 : 0133088863
Total Pages : 134 pages
Book Rating : 4.1/5 (33 download)
Download or read book Service Management, Student Workbook written by Cengiz Haksever and published by FT Press. This book was released on 2013-06-11 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.
Author : Cengiz Haksever
Publisher : Pearson Education
ISBN 13 : 0133088855
Total Pages : 134 pages
Book Rating : 4.1/5 (33 download)
Download or read book Service Management written by Cengiz Haksever and published by Pearson Education. This book was released on 2013 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes bibliographical references and index.
Author : Bart Van Looy
Publisher : Pearson Higher Ed
ISBN 13 : 0273732188
Total Pages : 545 pages
Book Rating : 4.2/5 (737 download)
Download or read book Service Management written by Bart Van Looy and published by Pearson Higher Ed. This book was released on 2013-03-07 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Author : Cengiz Haksever
Publisher :
ISBN 13 :
Total Pages : 618 pages
Book Rating : 4.0/5 ( download)
Download or read book Service Management and Operations written by Cengiz Haksever and published by . This book was released on 2000 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a multidisciplinary perspective, this text introduces the major concepts of service management and operations, showing how to build the service system to create customer value, operational issues, and some of the tools for managing service operations.
Author : David Parker
Publisher : Edward Elgar Publishing
ISBN 13 : 1781006237
Total Pages : 585 pages
Book Rating : 4.7/5 (81 download)
Download or read book Service Operations Management written by David Parker and published by Edward Elgar Publishing. This book was released on 2012-09 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: ïAs the services sector has become the most important sector of many of our economies, this book makes a valued contribution to our greater understanding of what features are critical to operational success in this sector. Based upon sound research and drawing on numerous cases studies, the author has delivered an expose that will be of value to academics and practitioners alike. From a long career in the field, the author has distilled critical content into a well-organised book that is a must for students and practitioners in services operations management. It is welcoming to read of service operations management in the not-for-profit and public sectors.Í _ Peter Liesch, University of Queensland Business School, Brisbane, Australia ïDavid has captured the essentials of service operations within a complete enterprise framework. Based upon case studies from a broad variety of organizations from around the globe, this easy to understand text is a must for students and practitioners alike. Students of service operations and indeed services marketing have been long awaiting a reference such as this.Í _ Derek Lundberg, Metcash Food & Grocery ïThe author recognizes the critical fact that service operations is worlds apart from manufacturing operations management that produces tangible products _ a failing of so many other texts that have drawn on yesteryear manufacturing paradigms to try and explain services. This book succeeds in combining operational analysis with the empirical research to arrive at a comprehensive understanding of the forces that shape and change the service sectors. Drawing on a wealth of information by virtue of his track record of many years researching the service sectors, this book will be invaluable to both students, practitioners and anyone interested in successful service operations _ tourism, hospitality, transport, retailing, utilities, not for profit, public service.Í _ George Downie, Senior Lecturer, Southampton Business School, UK ïThis is an important book for educators, students and professional managers. As the services sector becomes a larger and increasingly pervasive part of our economy and as service operations management becomes the biggest part of most organizations, the opportunity to increase productivity, quality, flexibility and innovation of service provision must be grasped firmly by those who want their organizations to remain competitive and successful. This book very effectively blends conceptual frameworks with new, practical case studies. It is full of valuable and useful insights.Í _ Danny Samson, University of Melbourne, Australia This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. It will also serve as a handbook for operations managers in service organizations as they seek to develop and implement improved operations strategies. Focusing on service delivery design, capacity, recovery, performance measurement and service strategy, the challenge of delivering exceptional service quality is addressed through a comparison of customersÍ perceptions and expectations. A new approach to quality in services describes the tools and methods for continuous service improvement. This accessible and engaging textbook is the ideal foundation for a course in service operations management. Each chapter: - ' represents a lecture and specific topic _ with specified learning objectives and outcomes ' develops using a ïchunking and scaffoldÍ pedagogical technique _ sub-sections in the chapter develop the chapterÍs theme ' includes examples of organizations and small case-vignettes suitable for class/group discussion and larger cases of international organizations for set-work activity ' draws upon contemporary research with clear citations to show the source _ each chapter has a bibliography and reference list ' includes a series of questions that can be asked of the audience/students _ either to promote discussion or to be set as an assignment See the companion website _ INCLUDE LINK _ for an Instructor Resource Guide and PowerPoint slides, with tips for activities and as a general guide to explore issues raised in the book.
Author : Richard Metters
Publisher :
ISBN 13 : 9780324314472
Total Pages : 406 pages
Book Rating : 4.3/5 (144 download)
Download or read book Successful Service Operations Management written by Richard Metters and published by . This book was released on 2006 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
Author : John R. Bryson
Publisher : Springer Nature
ISBN 13 : 3030520609
Total Pages : 294 pages
Book Rating : 4.0/5 (35 download)
Download or read book Service Management written by John R. Bryson and published by Springer Nature. This book was released on 2020-11-26 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Author : Judith S. Hurwitz
Publisher : John Wiley & Sons
ISBN 13 : 0470529083
Total Pages : 338 pages
Book Rating : 4.4/5 (75 download)
Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Author : James A. Fitzsimmons
Publisher : Irwin/McGraw-Hill
ISBN 13 :
Total Pages : 666 pages
Book Rating : 4.:/5 (318 download)
Download or read book Service Management written by James A. Fitzsimmons and published by Irwin/McGraw-Hill. This book was released on 2006 with total page 666 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains ... "an assortment of valuable learning tools such as the latest version of ServiceModel software and interactive chapter quizzes--all of which facilitate a deeper understanding of service operations and management."--P. [4] of cover.
Author : Ian M. Clayton
Publisher :
ISBN 13 : 9781937961107
Total Pages : pages
Book Rating : 4.9/5 (611 download)
Download or read book Service Experience Design written by Ian M. Clayton and published by . This book was released on 2012-01-24 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : James A. Fitzsimmons
Publisher :
ISBN 13 : 9780078024078
Total Pages : 524 pages
Book Rating : 4.0/5 (24 download)
Download or read book Service Management written by James A. Fitzsimmons and published by . This book was released on 2014 with total page 524 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Joe Peppard
Publisher : Financial Times/Prentice Hall
ISBN 13 : 9781405839594
Total Pages : pages
Book Rating : 4.8/5 (395 download)
Download or read book Valuepack written by Joe Peppard and published by Financial Times/Prentice Hall. This book was released on 2006-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Services Management: An Integrated Approach 2/e The book provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students. Essence of Business Process Re-Engineering 1/e A concise, usable guide to re-engineering business processes for competitive advantage, this quick guide goes beyond the hype to demonstrate exactly what business process re-engineering (BPR) is all about, and what it can and cannot accomplish. Readers will learn how and where to begin the BPR process and the do's and don'ts for making sure that BPR really pays off.
Author : Robert Johnston
Publisher : Pearson Education
ISBN 13 : 9780273683674
Total Pages : 1140 pages
Book Rating : 4.6/5 (836 download)
Download or read book Service Operations Management written by Robert Johnston and published by Pearson Education. This book was released on 2005 with total page 1140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Author : Brady Orand
Publisher : CreateSpace
ISBN 13 : 9781453685198
Total Pages : 224 pages
Book Rating : 4.6/5 (851 download)
Download or read book Foundations of It Service Management written by Brady Orand and published by CreateSpace. This book was released on 2010-07-02 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL v3 Foundations is the entry level certification course to learn about IT Service Management as documented in the IT Infrastructure Library (ITIL). This Student Workbook accompanies the online course and live courses from Learn IT Service Management Online (LITSMO.com) and Proactive IT Solutions classes. Additional purchase necessary to access the online course.This full color Student Workbook presents the concepts within ITIL to prepare the student for the ITIL v3 Foundations Certification Exam. As the reader explores the Service Lifecycle and the relevant processes within the Service Lifecycle stages, the information is reinforced through review questions and comprehension discussion questions.Written by an ITIL Expert with years of training for thousands of students, the concepts within the book are underpinned by real-world examples and classroom experience.
Author : Daniel John Stine
Publisher : SDC Publications
ISBN 13 : 1630575747
Total Pages : 315 pages
Book Rating : 4.6/5 (35 download)
Download or read book Integrated Introduction to Culinary Arts Management - Student Workbook written by Daniel John Stine and published by SDC Publications. This book was released on with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Culinary Arts Management: Safety, Recipes and Certification Student Workbook, included with the Coursebook or available separately, promotes the retention of information essential to a career in the foodservice industry. Use the foundational knowledge from the coursebook combined with the food safety and culinary skills practiced in this workbook to pass the ServSafe® Food Protection Manager certification exam. This workbook can be used without the coursebook. It contains a semester’s worth of projects and step-by-step recipes to engage everyone interested in culinary arts. Organized to make the most of your time and designed for all learning styles, this workbook helps you rehearse and recall best food safety practices. Everything in Integrated Introduction to Culinary Arts Management: Safety, Recipes and Certification Student Workbook reinforces the crucial food safety information found in the coursebook. Chapters in this workbook correspond to the coursebook and feature a recap of key terms and objectives with short quizzes on vital information. Each chapter of this workbook includes a recipe with a step-by-step video, reflection activities, equipment lists, recipe cost sheets, an end-of-chapter review video, and perforated sheets to make turning in assignments easy. Recipes introduce fundamental culinary math skills and go from simple to more complex. Activities and recipes in each chapter feature built-in rubrics that explain exactly what it takes for a successful product. Activities have useful, real-world applications. The practice exam, explained in the final chapter, closely resembles the official exam and can be taken as many times as needed. Access supporting videos and the practice exam with the code included in this workbook. This workbook concludes with a robust glossary. The Importance of Certification Food safety is paramount at any food establishment, and every employee must thoroughly understand safe food handling. Certification as a ServSafe® Food Protection Manager verifies to an employer that you have had food safety training, ensuring you know the guidelines and regulations for preparing and working with food. It can also help you advance or get hired into the position you’ve always wanted in the food service industry and enhance your potential to earn a higher income. This book focuses on objectives specific to the ServSafe® Food Protection Manager certification exam to help you study for and pass the exam and give you a solid basis for your culinary career.
Author : Bo Edvardsson
Publisher : Springer Nature
ISBN 13 : 3030918289
Total Pages : 1031 pages
Book Rating : 4.0/5 (39 download)
Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
