Service Innovation For Sustainable Business Stimulating Realizing And Capturing The Value From Service Innovation

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Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation

Author : Kristensson Per
Publisher : World Scientific
ISBN 13 : 9813273399
Total Pages : 332 pages
Book Rating : 4.8/5 (132 download)

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Book Synopsis Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation by : Kristensson Per

Download or read book Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation written by Kristensson Per and published by World Scientific. This book was released on 2019-02-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture.Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated.Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered.Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going 'from free to fee'. In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.

The Palgrave Handbook of Service Management

Author : Bo Edvardsson
Publisher : Springer Nature
ISBN 13 : 3030918289
Total Pages : 1031 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis The Palgrave Handbook of Service Management by : Bo Edvardsson

Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Advances in Services Innovations

Author : Dieter Spath
Publisher : Springer Science & Business Media
ISBN 13 : 3540298606
Total Pages : 308 pages
Book Rating : 4.5/5 (42 download)

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Book Synopsis Advances in Services Innovations by : Dieter Spath

Download or read book Advances in Services Innovations written by Dieter Spath and published by Springer Science & Business Media. This book was released on 2006-12-02 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R and D activities in these fields. The book is written for researchers in engineering and management.

Developing the Intuitive Executive

Author : Jay Liebowitz
Publisher : CRC Press
ISBN 13 : 1003808891
Total Pages : 217 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Developing the Intuitive Executive by : Jay Liebowitz

Download or read book Developing the Intuitive Executive written by Jay Liebowitz and published by CRC Press. This book was released on 2023-10-19 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: The leading traits of executives often include creativity and innovation. Research shows that intuition can significantly enhance these traits. Developing intuitive executives and honing intuition, coupled with the ability to apply data and evidence to inform decision making, is the focus of Developing the Intuitive Executive: Using Analytics and Intuition for Success. Some researchers call the complement of applying data analytics to intuition as quantitative intuition, rational intuition, or informed intuition. Certainly, in today's data-driven environment, analytics plays a key role in executive decision-making. However, an executive’s many years of experiential learning are not formally considered as part of the decision-making process. Learning from both failures and successes can help fine-tune intuitive awareness—what this book calls intuition-based decision-making. Research also shows that many executives do not trust the internal data quality in their organizations, and so they rely on their intuition rather than strictly on data. This book presents the work of leading researchers worldwide on intuition in the management and executive domain. Their chapters cover key issues, trends, concepts, techniques, and opportunities for applying intuition as part of the executive decision-making process. Highlights include: Using intuition to manage new opportunities Intuition in medicine Rules based on intuition Balancing logic and intuition in decision-making Smart heuristics to manage complexity Intuition and competitiveness Intuitive investment decision-making across cultures Showing how intuition in executive decision-making should play an important role, this book enables managers to complement their knowledge gained from experience with analytics to improve decision-making and business success.

Case Studies in Service Innovation

Author : Linda A. Macaulay
Publisher : Springer Science & Business Media
ISBN 13 : 1461419727
Total Pages : 220 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Case Studies in Service Innovation by : Linda A. Macaulay

Download or read book Case Studies in Service Innovation written by Linda A. Macaulay and published by Springer Science & Business Media. This book was released on 2012-05-02 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.

Service Innovation

Author : Anders Gustafsson
Publisher : Business Expert Press
ISBN 13 : 1631574965
Total Pages : 233 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Service Innovation by : Anders Gustafsson

Download or read book Service Innovation written by Anders Gustafsson and published by Business Expert Press. This book was released on 2016-04-15 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.

Service Innovation

Author : Marja Toivonen
Publisher : Springer
ISBN 13 : 4431549226
Total Pages : 293 pages
Book Rating : 4.4/5 (315 download)

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Book Synopsis Service Innovation by : Marja Toivonen

Download or read book Service Innovation written by Marja Toivonen and published by Springer. This book was released on 2016-06-09 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.

Advances in Manufacturing III

Author : Justyna Trojanowska
Publisher : Springer Nature
ISBN 13 : 3030993108
Total Pages : 340 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Advances in Manufacturing III by : Justyna Trojanowska

Download or read book Advances in Manufacturing III written by Justyna Trojanowska and published by Springer Nature. This book was released on 2022-03-25 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports on cutting-edge research and technology aimed at increasing the efficiency of production processes and to foster the implementation of Industry 4.0 solutions in manufacturing. Gathering peer-review contributions to the 7th International Scientific Technical Conference MANUFACTURING 2022, held in Poznan, Poland on May 16-19, 2022, it describes advanced engineering methods to optimize different stages and aspects of the production process, including product design, production scheduling, equipment maintenance and safety. It discusses the applications of augmented/virtual and mixed reality within the manufacturing industry and for education and training purposes, and highlights cutting-edge solutions for green and sustainable production. Offering a timely, practice-oriented reference guide for both researchers and practitioners in manufacturing, this book is also intended to contribute bridging the gap between university and industry, fostering a closer communication and cooperation between them.

Handbook of Organizational Creativity

Author : Roni Reiter-Palmon
Publisher : Elsevier
ISBN 13 : 0323915574
Total Pages : 440 pages
Book Rating : 4.3/5 (239 download)

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Book Synopsis Handbook of Organizational Creativity by : Roni Reiter-Palmon

Download or read book Handbook of Organizational Creativity written by Roni Reiter-Palmon and published by Elsevier. This book was released on 2023-06-22 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook of Organizational Creativity: Individual and Group Level Influences, Second Edition covers creativity from many perspectives in two unique volumes, including artificial Intelligence work, creativity within specific applied domains (e.g., engineering, science, therapy), and coverage of leadership. The book includes individual, team and organizational level factors and includes organizational interventions to facilitate creativity (such as training). Chapters focus on creative abilities and creative problem-solving processes, along with individual differences such as motivation, affect and personality. New chapters include the neuroscience of creativity, creativity and meaning, morality/ethicality and creativity, and creative self-beliefs. Sections on group level phenomena examine team cognition, team social processes, team diversity, social networks, and multi-team systems and creativity. Final coverages includes different types and approaches to leadership, such as transformational leadership, ambidextrous leadership leader-follower relations, and more. Focuses on the key need to increase creativity and innovation in organizations Identifies the factors influencing organizational creativity Includes individual, group and organizational influences Identifies personality traits and beliefs affecting creativity Discusses problem-solving processes, idea evaluation, and diverent thinking Contains new coverage of virtual teams, creative meetings, and multiteam systems This expanded second edition is divided into two volumes. For further information on Leadership, Interventions, and Macro Level Issues visit https://shop.elsevier.com/books/handbook-of-organizational-creativity/reiter-palmon/978-0-323-91841-1

The Handbook of Service Innovation

Author : Renu Agarwal
Publisher : Springer
ISBN 13 : 144716590X
Total Pages : 858 pages
Book Rating : 4.4/5 (471 download)

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Book Synopsis The Handbook of Service Innovation by : Renu Agarwal

Download or read book The Handbook of Service Innovation written by Renu Agarwal and published by Springer. This book was released on 2015-04-08 with total page 858 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

RESTART Sustainable Business Model Innovation

Author : Sveinung Jørgensen
Publisher : Springer
ISBN 13 : 3319919717
Total Pages : 264 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis RESTART Sustainable Business Model Innovation by : Sveinung Jørgensen

Download or read book RESTART Sustainable Business Model Innovation written by Sveinung Jørgensen and published by Springer. This book was released on 2018-07-31 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking the business model as point of departure, this open access book explores how companies and organizations can contribute to a more sustainable future by designing innovative models that are both sustainable and profitable. Based upon years of research, it draws together theoretical foundations and existing literature on the topic of sustainable business alongside case studies and practical solutions. After examining the theoretical foundations of sustainable business model innovation, the authors present their own framework – RESTART. Consisting of seven factors, this framework can be the basis for restarting any business model. The final section outlines a research agenda for sustainable business informed by the perspectives and frameworks put forward in this book.

Innovation for Sustainability

Author : Nancy Bocken
Publisher : Springer
ISBN 13 : 3319973851
Total Pages : 468 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Innovation for Sustainability by : Nancy Bocken

Download or read book Innovation for Sustainability written by Nancy Bocken and published by Springer. This book was released on 2019-02-22 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this edited book is to provide a comprehensive overview of the opportunities and challenges related to innovation for sustainability. Combining work from both emerging and established scholars in different academic fields, this book provides an integrated understanding of the topic from four perspectives. First, the big picture: frameworks, types, and drivers; second, strategy and leadership; third, measurement and assessment and fourth, tools, methods and technologies. Chapter 11 of this book is available open access under a CC BY 4.0 license at link.springer.com. The editors donate their remuneration for this book to conservation organisation the WWF.

Handbook of Service Business

Author : John R. Bryson
Publisher : Edward Elgar Publishing
ISBN 13 : 1781000417
Total Pages : 465 pages
Book Rating : 4.7/5 (81 download)

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Book Synopsis Handbook of Service Business by : John R. Bryson

Download or read book Handbook of Service Business written by John R. Bryson and published by Edward Elgar Publishing. This book was released on 2015-04-30 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co

Measuring the Effects of Sustainability Oriented Service Innovation on Firm Performance

Author : Muhammad Sayem
Publisher :
ISBN 13 :
Total Pages : 118 pages
Book Rating : 4.:/5 (1 download)

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Book Synopsis Measuring the Effects of Sustainability Oriented Service Innovation on Firm Performance by : Muhammad Sayem

Download or read book Measuring the Effects of Sustainability Oriented Service Innovation on Firm Performance written by Muhammad Sayem and published by . This book was released on 2014 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: "Due to the sustained growth of the service sector in the world's major economies, service innovation is now one of the most visible subjects of research on business. It has garnered growing attention from researchers and practitioners. Many research documents link service innovation to successful firm performance. Historically, research on service innovation has focused predominantly on profit maximisation with comparatively less attention paid to values-based service innovation. Studies document the link between service innovation and firm performance; however, not much is known about the relationship between sustainability orientation through service innovation with firm performance. Previous studies have conceptualised sustainability orientation, yet they lack precise theorisation that has an integrative framework. For this reason the study seeks to mitigate this research gap and to conceptualise sustainability orientation through service innovation."

Service Innovation: How to Go from Customer Needs to Breakthrough Services

Author : Lance Bettencourt
Publisher : McGraw Hill Professional
ISBN 13 : 0071717862
Total Pages : 289 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Service Innovation: How to Go from Customer Needs to Breakthrough Services by : Lance Bettencourt

Download or read book Service Innovation: How to Go from Customer Needs to Breakthrough Services written by Lance Bettencourt and published by McGraw Hill Professional. This book was released on 2010-06-25 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation "Lance Bettencourt deftly blends his academic and consulting experience to provide an example-rich, readable, practical, and innovative discussion of service innovation." -- Leonard Berry, coauthor of Management Lessons from Mayo Clinic "Provides the robust framework to design services that unlock growth opportunities for every business." -- Lance Reschke, vice president, Ceridian Corporation "The tools and guidance in this book will inspire companies, small and large, to create effective and innovative services that are desperately needed." -- Mary Jo Bitner, Ph.D., W. P. Carey School of Business, Arizona State University, and coauthor of Services Marketing: Integrating Customer Focus Across the Firm "Cracks the code from the fuzzy front end through the complete life cycle of Service Innovation." -- Angelo Rago, division vice president, Global Customer Services, Abbott Medical Optics "Filled with rich examples of how firms can innovate service through helping customers get jobs done." -- Stephen W. Brown, Ph.D., W. P. Carey School of Business, Arizona State University "Any leader intent on providing distinctive value to customers must read Service Innovation." -- Michael Reynolds, staff vice president, Commercial Marketing, WellPoint, Inc. If there’s one truism about the service sector, it's that businesses don't succeed by inventing a better mousetrap; they succeed by finding the best, most cost-effective way to get rid of their customers' mice. In industries ranging from heavy machinery to health care to financial services to consumer goods, service innovation is helping businesses find new revenue streams--and enhance existing ones--by satisfying their customer's need to get things done. Few understand this better than Lance Bettencourt, a strategy adviser at Strategyn and a leading educator in management innovation consulting. And in Service Innovation, Bettencourt gives a master's class on the art and science of creating breakthrough service products. True service innovation demands that you shift the focus away from the solution and back to the customer. To achieve this shift in your business--one that takes you from making educated guesses to building a clear model to guide service innovation--Bettencourt instructs on the finer points of how to rethink your approach to the customer's needs: how the customer defines value in a product or service. Bettencourt mines nearly 20 years' experience in teaching and advising clients with service- and product-dominant businesses to demonstrate proven ways you can build, streamline, and focus your company's service product innovation processes. Among the numerous key ideas and practices are: Insight on understanding the different types of clients you serve—and how your products deliver value to them Ways to design specific frameworks for discovering service innovation opportunities for new, improved, and supplementary service products Practical guidance on staying focused on the "fuzzy front end" of service innovation The fundamental elements of a winning service strategy Finding new ways to help people solve problems and get things done is why there are goods and services in the first place. And in Service Innovation, Lance Bettencourt fills a vital need by delivering the essential guide that can put your business on the latest frontier of value creation.

Servitization Strategy

Author : Tim Baines
Publisher : Springer Nature
ISBN 13 : 303145426X
Total Pages : 250 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Servitization Strategy by : Tim Baines

Download or read book Servitization Strategy written by Tim Baines and published by Springer Nature. This book was released on 2024-01-05 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields.

Total Value Development: How To Drive Service Innovation

Author : Frank Montgomery Hull
Publisher : World Scientific
ISBN 13 : 1783267151
Total Pages : 408 pages
Book Rating : 4.7/5 (832 download)

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Book Synopsis Total Value Development: How To Drive Service Innovation by : Frank Montgomery Hull

Download or read book Total Value Development: How To Drive Service Innovation written by Frank Montgomery Hull and published by World Scientific. This book was released on 2016-08-10 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Value Development provides a framework to help businesses innovate and derive greater value from the services they offer. The secret is to devise an innovative model built on total value creation, identified as the total value development (TVD) model.The TVD model has broad applicability for any large organization. Here, case studies are presented showing the effectiveness of the TVD model in its practical application within companies. Statistical evidence is used to recommend improvements to performance outcomes, such as time compression, cost reduction, quality and innovation. Studies of over 100 service enterprises in the United States and the United Kingdom provide compelling evidence for benefits from business model innovation. Additional material in the form of guidance forms give readers the tools needed for the implementation and recording of successful in-project value development.Providing both a practical framework and real-life examples of adding value to current business practices, this book is essential reading for executives, managers and researchers in the field of business and innovation.