Service Guide

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Zingerman's Guide to Giving Great Service

Author : Ari Weinzweig
Publisher : Hyperion
ISBN 13 : 1401305075
Total Pages : 125 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis Zingerman's Guide to Giving Great Service by : Ari Weinzweig

Download or read book Zingerman's Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.

The Ultimate Online Customer Service Guide

Author : Marsha Collier
Publisher : John Wiley & Sons
ISBN 13 : 1118007654
Total Pages : 204 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Ultimate Online Customer Service Guide by : Marsha Collier

Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Air Conditioning Service Guide

Author : Michael Prokup
Publisher :
ISBN 13 : 9780615924724
Total Pages : pages
Book Rating : 4.9/5 (247 download)

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Book Synopsis Air Conditioning Service Guide by : Michael Prokup

Download or read book Air Conditioning Service Guide written by Michael Prokup and published by . This book was released on 2007-10-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Twelve Concepts for World Service

Author : Bill W.
Publisher :
ISBN 13 :
Total Pages : 80 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Twelve Concepts for World Service by : Bill W.

Download or read book Twelve Concepts for World Service written by Bill W. and published by . This book was released on 1962 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Service Guide

Author : United States. Bureau of Labor Statistics
Publisher :
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4.:/5 (9 download)

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Book Synopsis Customer Service Guide by : United States. Bureau of Labor Statistics

Download or read book Customer Service Guide written by United States. Bureau of Labor Statistics and published by . This book was released on 2008 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Remarkable Service

Author : The Culinary Institute of America
Publisher : John Wiley & Sons
ISBN 13 : 0470197404
Total Pages : 304 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Remarkable Service by : The Culinary Institute of America

Download or read book Remarkable Service written by The Culinary Institute of America and published by John Wiley & Sons. This book was released on 2009-05-04 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

Ohio ... Community Service Guide

Author :
Publisher :
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis Ohio ... Community Service Guide by :

Download or read book Ohio ... Community Service Guide written by and published by . This book was released on 1954 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Elevating Customer Service in Higher Education

Author : Heath Boice-Pardee
Publisher :
ISBN 13 : 9781948658034
Total Pages : 198 pages
Book Rating : 4.6/5 (58 download)

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Book Synopsis Elevating Customer Service in Higher Education by : Heath Boice-Pardee

Download or read book Elevating Customer Service in Higher Education written by Heath Boice-Pardee and published by . This book was released on 2018-06-04 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS "Elevating Customer Service should be read by every administrator who cares about retention and service excellence." - Neal Raisman, N. Raisman & Associates "In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity." - Bill Destler, President Emeritus, Rochester Institute of Technology "How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators." - David DeCenzo, President, Coastal Carolina University "This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students." - Jim Pillar, Associate Vice President of Housing, Monmouth University "This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider." - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick

Emergency Response Guidebook

Author : U.S. Department of Transportation
Publisher : Simon and Schuster
ISBN 13 : 1626363765
Total Pages : 352 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Emergency Response Guidebook by : U.S. Department of Transportation

Download or read book Emergency Response Guidebook written by U.S. Department of Transportation and published by Simon and Schuster. This book was released on 2013-06-03 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does the identification number 60 indicate a toxic substance or a flammable solid, in the molten state at an elevated temperature? Does the identification number 1035 indicate ethane or butane? What is the difference between natural gas transmission pipelines and natural gas distribution pipelines? If you came upon an overturned truck on the highway that was leaking, would you be able to identify if it was hazardous and know what steps to take? Questions like these and more are answered in the Emergency Response Guidebook. Learn how to identify symbols for and vehicles carrying toxic, flammable, explosive, radioactive, or otherwise harmful substances and how to respond once an incident involving those substances has been identified. Always be prepared in situations that are unfamiliar and dangerous and know how to rectify them. Keeping this guide around at all times will ensure that, if you were to come upon a transportation situation involving hazardous substances or dangerous goods, you will be able to help keep others and yourself out of danger. With color-coded pages for quick and easy reference, this is the official manual used by first responders in the United States and Canada for transportation incidents involving dangerous goods or hazardous materials.

The Service Culture Handbook

Author : Jeff Toister
Publisher :
ISBN 13 : 9780692842003
Total Pages : 188 pages
Book Rating : 4.8/5 (42 download)

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Book Synopsis The Service Culture Handbook by : Jeff Toister

Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute

Service

Author : Maria Gartlgruber
Publisher :
ISBN 13 : 9783854874225
Total Pages : 224 pages
Book Rating : 4.8/5 (742 download)

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Book Synopsis Service by : Maria Gartlgruber

Download or read book Service written by Maria Gartlgruber and published by . This book was released on 2005 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Civil Service Guide; containing full particulars of every Government Office, etc

Author : Robert JOHNSTON (Teacher of Swords Endowed School.)
Publisher :
ISBN 13 :
Total Pages : 198 pages
Book Rating : 4.0/5 (17 download)

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Book Synopsis Civil Service Guide; containing full particulars of every Government Office, etc by : Robert JOHNSTON (Teacher of Swords Endowed School.)

Download or read book Civil Service Guide; containing full particulars of every Government Office, etc written by Robert JOHNSTON (Teacher of Swords Endowed School.) and published by . This book was released on 1869 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:

600+ Humanitarian Service Guide

Author : Dr Chandrahas S Shetty
Publisher : BFC Publications
ISBN 13 : 9355097107
Total Pages : 72 pages
Book Rating : 4.3/5 (55 download)

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Book Synopsis 600+ Humanitarian Service Guide by : Dr Chandrahas S Shetty

Download or read book 600+ Humanitarian Service Guide written by Dr Chandrahas S Shetty and published by BFC Publications. This book was released on 2022-04-30 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: “AIM HIGH” & “Humor in Leadership” is pleased to present Third book " 600 plus Humanitarian Services Guide”. ”.Six Hundred++ of various Potential Service activities have been enumerated in this Book. Categorization may be Children, Youth, Students, Adults, Senior Citizens, Women, Working Groups, Disabled Persons and Housewives. Services are many and varied. Our approach should be to take up need-based services. In this book, different potential Service Opportunities have been indicated under different broader categories.

Guide to Service Subcontract Terms and Conditions

Author : Keir X. Bancroft
Publisher :
ISBN 13 : 9781641054898
Total Pages : 0 pages
Book Rating : 4.0/5 (548 download)

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Book Synopsis Guide to Service Subcontract Terms and Conditions by : Keir X. Bancroft

Download or read book Guide to Service Subcontract Terms and Conditions written by Keir X. Bancroft and published by . This book was released on 2020-06-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new second edition provides a framework for prime contractors and subcontractors to negotiate the terms and conditions of service subcontracts in support of federal government customers. This Guide is based on the published Federal Acquisition Regulation and Department of Defense FAR Supplement texts as of November 30, 2018.

The Major Appliance Service National Price Guide

Author : Steve Walker
Publisher :
ISBN 13 : 9781930797093
Total Pages : 123 pages
Book Rating : 4.7/5 (97 download)

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Book Synopsis The Major Appliance Service National Price Guide by : Steve Walker

Download or read book The Major Appliance Service National Price Guide written by Steve Walker and published by . This book was released on with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt:

U.s. Customs Service Guide For Private Flyers

Author : DIANE Publishing Company
Publisher : DIANE Publishing
ISBN 13 : 9780788137181
Total Pages : 132 pages
Book Rating : 4.1/5 (371 download)

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Book Synopsis U.s. Customs Service Guide For Private Flyers by : DIANE Publishing Company

Download or read book U.s. Customs Service Guide For Private Flyers written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1996-12 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide for the private, corporate, and charter pilot -- on business or pleasure flights to and from foreign countries. It sets forth the basic U.S. Customs requirements, provides a list of airports at which Customs processing may be obtained, and explains overtime charges. You can facilitate your air travel if you know Customs regulations and follow them. Partial contents: narcotics smuggling, penalties for violations, in case of emergency, repairs to private aircraft, personal exemptions, immigration requirements for private aircraft, Customs directory, etc.

The Complete Guide to Service Learning

Author : Cathryn Berger Kaye
Publisher : Free Spirit Publishing
ISBN 13 : 1575427311
Total Pages : 289 pages
Book Rating : 4.5/5 (754 download)

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Book Synopsis The Complete Guide to Service Learning by : Cathryn Berger Kaye

Download or read book The Complete Guide to Service Learning written by Cathryn Berger Kaye and published by Free Spirit Publishing. This book was released on 2010-03-18 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Service Learning is the go-to resource in the fast-growing field of service learning. It is an award-winning treasury of service activities, community service project ideas, quotes, reflections, and resources that can help teachers and youth workers engage young hearts and minds in reaching out and giving back. Author and internationally known service learning expert Cathryn Berger Kaye presents service learning—its importance, steps, essential elements, and challenges—within a curricular context and organized by theme. This second edition maintains the easy-to-use format of the original and is enhanced with updated information on service learning programs and pedagogy. Benefits include: A blueprint for service learning, from getting started to assessing the experience Integration of K–12 service learning standards Inspiring quotations, background information and resources, preparation activities, real-life examples, and community service project ideas that have worked for other teachers 13 thematic chapters covering topics commonly selected for service learning projects such as animal protection and care, elders, emergency readiness, the environment, hunger and homelessness, literacy, special needs, and more Hundreds of real-life field-tested service learning projects Ideas for fortifying service learning programs by incorporating global literacy and creating a culture of service The online digital content has over 200 pages of forms and bonus materials and includes: All of the planning and tracking forms from the book, many customizable 39 sample planning templates for all service learning themes at each grade level 10 original essays written by experts in the field 22 author interviews, including interviews with authors Laurie David, Cynthia Lord, Jordan Sonnenblick, Kathe Koja, Danica Novgorodoff, Janet Tashjian, Deborah Ellis, Sonia Levitin, Ellen Senisi, and more! More than 300 additional “Bookshelf” recommendations that describe books that offer teachable moments about community service, responsibility, caring, and helping, as well as ways to encourage discussion and combine literature and service learning. Drawing on her years as a classroom teacher and international service learning consultant, trainer, speaker, and program developer, Cathryn Berger Kaye tells you everything you want and need to know about service learning. Recommended for K–12 teachers and administrators, college and university faculty, youth group leaders, government agencies and nonprofits, and after-school programs. Teachers, parents, and group leaders: Use this valuable resource in a classroom or youth-serving organization, after-school program, or as a family.