Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Download Service Excellence In Governance full books in PDF, epub, and Kindle. Read online Service Excellence In Governance ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author : D. Du Toit
Publisher : Heinemann Educational Books
ISBN 13 :
Total Pages : 452 pages
Book Rating : 4.3/5 (91 download)
Download or read book Service Excellence in Governance written by D. Du Toit and published by Heinemann Educational Books. This book was released on 2002 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alikhan Baimenov
Publisher : Springer
ISBN 13 : 9811332150
Total Pages : 382 pages
Book Rating : 4.8/5 (113 download)
Download or read book Public Service Excellence in the 21st Century written by Alikhan Baimenov and published by Springer. This book was released on 2019-01-17 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.
Author : Didier Cossin
Publisher : John Wiley & Sons
ISBN 13 : 1119615658
Total Pages : 358 pages
Book Rating : 4.1/5 (196 download)
Download or read book High Performance Boards written by Didier Cossin and published by John Wiley & Sons. This book was released on 2020-06-22 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to transforming boards and achieving best-practice governance in any organisation. When practising good governance, the board is the vital driver of organizational success, while fostering positive social impact and economic value creation. At all levels, executives around the world are faced with complexities rising from disruptive business models, new technologies, socio-economic changes, shifting political circumstances, and an array of other sources. High Performance Boards is the comprehensive manual for attaining best-in-class governance, offering pragmatic guidance on improving board quality, accountability, and performance. This authoritative volume identifies the four dimensions, or pillars, which are crucial for establishing and maintaining best-practice boards: the people involved, the information architecture, the structures and processes, and the group dynamics and culture of governance. This methodology can be applied to any board in the world, corporate or non-profit organization, regardless of size, sector, industry, or context. Readers are introduced to a fictitious senior board member – an amalgamation of board members from well-known organisations – and follow her as she successfully handles real-life challenges with effective governance. Drawn from the author's 20 years of practice and confidential work with boards across the world, this book: Demonstrates how high-performance boards innovate and refine their practices Discusses examples of board failures and challenges, including case studies from both for-profit and non-profit organisations including international organizations and state-owned agencies or even ministries Provides a proven framework to create best-in-class governance Includes a companion website featuring tools for board assessment and board practice High Performance Boards has inspired more than 3000 board members around the world. This book is essential reading for professionals and managers interested in governance and board members, senior managers, investors, lawyers, and students of governance.
Author : Paul P. Brountas
Publisher : John Wiley & Sons
ISBN 13 : 0787976482
Total Pages : 178 pages
Book Rating : 4.7/5 (879 download)
Download or read book Boardroom Excellence written by Paul P. Brountas and published by John Wiley & Sons. This book was released on 2004-08-13 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Boardroom Excellence, author Paul Brountas, a corporate attorney with more than forty years experience, discusses the qualities and components of effective boards in today’s post-Enron environment. Written in a concise format, the book is filled with informative practical advice for board members of private, public, and nonprofit organizations. Boardroom Excellence contains an informed discussion of fundamental corporate governance issues, including the duties and responsibilities of directors and the proper interaction of the board with the CEO and management. Brountas reveals how board members can be most effective when they are independent, possess integrity, are well-informed and involved, and are proactive. Boardroom Excellence offers timely information about Establishing the values and qualities that board members should possess Developing an environment in the boardroom where skepticism and serious discussion are encouraged Understanding what the CEO expects of the board and what the board expects of the CEO Creating effective independent audit, compensation, nominating, and governance committees Formulating guidelines for periodic evaluation of the performance of the board and individual board members
Author : David Miller
Publisher : BCS, The Chartered Institute
ISBN 13 : 1902505883
Total Pages : 197 pages
Book Rating : 4.9/5 (25 download)
Download or read book Business-focused IT and Service Excellence written by David Miller and published by BCS, The Chartered Institute. This book was released on 2008 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to give IT professionals a thorough understanding of their business colleagues and customers, this text sets ambitious new goals for service delivery and demonstrates how to achieve them.
Author : Richard P. Chait
Publisher : John Wiley & Sons
ISBN 13 : 1118045912
Total Pages : 210 pages
Book Rating : 4.1/5 (18 download)
Download or read book Governance as Leadership written by Richard P. Chait and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new framework for helping nonprofit organizations maximize the effectiveness of their boards. Written by noted consultants and researchers attuned to the needs of practitioners, Governance as Leadership redefines nonprofit governance. It provides a powerful framework for a new covenant between trustees and executives: more macrogovernance in exchange for less micromanagement. Informed by theories that have transformed the practice of organizational leadership, this book sheds new light on the traditional fiduciary and strategic work of the board and introduces a critical third dimension of effective trusteeship: generative governance. It serves boards as both a resource of fresh approaches to familiar territory and a lucid guide to important new territory, and provides a road map that leads nonprofit trustees and executives to governance as leadership. Governance as Leadership was developed in collaboration with BoardSource, the premier resource for practical information, tools and best practices, training, and leadership development for board members of nonprofit organizations. Through its highly acclaimed programs and services, BoardSource enables organizations to fulfill their missions by helping build effective nonprofit boards and offering credible support in solving tough problems. For the latest in nonprofit governance, visit www.boardsource.org, or call us at 1-800-883-6262.
Author : Gen Guanci
Publisher : Springer Publishing Company
ISBN 13 : 1886624054
Total Pages : 96 pages
Book Rating : 4.8/5 (866 download)
Download or read book Shared Governance that Works written by Gen Guanci and published by Springer Publishing Company. This book was released on 2018-08-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shared Governance that Works will help you design and operationalize the structures and processes necessary to achieve a highly effective and satisfying shared governance experience for all. Here's what you'll be able to do after reading this book: Choose a model of shared governance that works best for your organization and decision-making teams. Create charters, bylaws, and guidelines that provide the clarity necessary for efficient functioning. Understand and optimize the stages of council development. Develop structures and process, such as strategic planning, goal setting, and annual reports that will maximize the work of your councils. Collect, report, and analyze data to drive practice/work and improve outcomes.
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264645489
Total Pages : 360 pages
Book Rating : 4.2/5 (646 download)
Download or read book Better Governance, Planning and Services in Local Self-Governments in Poland written by OECD and published by OECD Publishing. This book was released on 2021-06-30 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides an assessment of public governance and territorial development in Polish local self-government units (LSGUs). It offers key recommendations to governments at the national, regional and local levels in Poland on how to enhance development, improve service delivery and strengthen management processes within LSGUs.
Author : Fredric L. Laughlin
Publisher : AMACOM/American Management Association
ISBN 13 : 9780814400746
Total Pages : 236 pages
Book Rating : 4.4/5 (7 download)
Download or read book Good Governance for Nonprofits written by Fredric L. Laughlin and published by AMACOM/American Management Association. This book was released on 2007 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now even with limited resources, nonprofit leaders will learn how to: eliminate redundant or outdated policies; add new policies more effectively; clearly guide the CEO and evaluate his or her performance; ensure compliance with relevant legislation and regulations; understand why certain policies should be included; and adapt the authors' templates to their specific needs.
Author : William A. Brown
Publisher : Pearson Education
ISBN 13 : 0137002939
Total Pages : 429 pages
Book Rating : 4.1/5 (37 download)
Download or read book SOA Governance written by William A. Brown and published by Pearson Education. This book was released on 2008-12-19 with total page 429 pages. Available in PDF, EPUB and Kindle. Book excerpt: Address the #1 Success Factor in SOA Implementations: Effective, Business-Driven Governance Inadequate governance might be the most widespread root cause of SOA failure. In SOA Governance, a team of IBM’s leading SOA governance experts share hard-won best practices for governing IT in any service-oriented environment. The authors begin by introducing a comprehensive SOA governance model that has worked in the field. They define what must be governed, identify key stakeholders, and review the relationship of SOA governance to existing governance bodies as well as governance frameworks like COBIT. Next, they walk you through SOA governance assessment and planning, identifying and fixing gaps, setting goals and objectives, and establishing workable roadmaps and governance deliverables. Finally, the authors detail the build-out of the SOA governance model with a case study. The authors illuminate the unique issues associated with applying IT governance to a services model, including the challenges of compliance auditing when service behavior is inherently unpredictable. They also show why services governance requires a more organizational, business-centric focus than “conventional” IT governance. Coverage includes Understanding the problems SOA governance needs to solve Establishing and governing service production lines that automate SOA development activities Identifying reusable elements of your existing IT governance model and prioritizing improvements Establishing SOA authority chains, roles, responsibilities, policies, standards, mechanisms, procedures, and metrics Implementing service versioning and granularity Refining SOA governance frameworks to maintain their vitality as business and IT strategies change
Author : Elaine C. Kamarck
Publisher : Rowman & Littlefield
ISBN 13 : 9780815798613
Total Pages : 210 pages
Book Rating : 4.7/5 (986 download)
Download or read book Governance.com written by Elaine C. Kamarck and published by Rowman & Littlefield. This book was released on 2004-05-26 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Brookings Institution Press and Visions of Governance for the 21st Century publication Advances in information technology are transforming democratic governance. Power over information has become decentralized, fostering new types of community and different roles for government. This volume—developed by the Visions of Governance in the 21st Century program at the Kennedy School of Government—explores the ways in which the information revolution is changing our institutions of governance. Contributors examine the impact of technology on our basic institutions and processes of governance, including representation, community, politics, bureaucracy, and sovereignty. Their essays illuminate many of the promises and challenges of twenty-first century government. The contributors (all from Harvard unless otherwise indicated) include Joseph S. Nye Jr., Arthur Isak Applbaum, Dennis Thompson, William A. Galston (University of Maryland), L. Jean Camp, Pippa Norris, Anna Greenberg, Elaine Ciulla Kamarck, David C. King, Jane Fountain, Jerry Mechling, and Robert O. Keohane (Duke University).
Author : Eugen Spivak
Publisher : FriesenPress
ISBN 13 : 0995961859
Total Pages : 258 pages
Book Rating : 4.9/5 (959 download)
Download or read book PMO Governance written by Eugen Spivak and published by FriesenPress. This book was released on 2019 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to maximize your benefits, and improve delivery of your corporate strategy! To stay competitive, companies need not only forward-thinking vision, but to effectively execute that vision. In this book, Eugen Spivak focuses on excellence in execution of corporate initiatives and serves as a strategic partner for establishing, improving, and running world-class PMO. The book is written from a business-transformation perspective, offering an abundance of specific recommendations, extraordinarily practical tips, and effective advice on establishing and improving Project Management Office. In addition to counsel on the setup of PMO, the book features real-world examples extracted from the more than a hundred initiatives Eugen has carried out. Further, the book highlights the practical tips on how to improve delivery of portfolios, programs, and projects, and thus offers a range of time-tested best practices for managing portfolios, programs, and projects. Using PMO Governance as a guide, you will receive: • Proven techniques to improve execution of your corporate strategy. • An effective approach for streamlining decision-making, transparency, and oversight. • Proactive insights about all the areas that make PMO successful. • Handy tips for how to spot delivery problems and what to do about them. • Efficient techniques for better running your portfolios, programs, and projects. • Guidelines to managing different types of programs and projects, including megaprojects. • Practical recommendations for making you a more effective leader. By applying principles in this book, your organization will improve maturity of its governance and achieve more desired performance results for the portfolio of program and projects it runs.
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264280723
Total Pages : 140 pages
Book Rating : 4.2/5 (642 download)
Download or read book OECD Public Governance Reviews Skills for a High Performing Civil Service written by OECD and published by OECD Publishing. This book was released on 2017-09-11 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at the capacity and capabilities of civil servants of OECD countries and suggests approaches for addressing skills gaps through recruitment, development and workforce management
Author : Fred Lee
Publisher : Distributed (Non-Hap)
ISBN 13 :
Total Pages : 228 pages
Book Rating : 4.E/5 ( download)
Download or read book If Disney Ran Your Hospital written by Fred Lee and published by Distributed (Non-Hap). This book was released on 2004 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Author : Ranvijay Upadhyay
Publisher : S. Chand Publishing
ISBN 13 : 9355017359
Total Pages : 612 pages
Book Rating : 4.3/5 (55 download)
Download or read book Ethics Integrity And Aptitude in Governance : For UPSC Civil Services Examination, 2/e written by Ranvijay Upadhyay and published by S. Chand Publishing. This book was released on with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethics: Integrity & Aptitude in Governance will serve as a worthy companion, challenging the readers to push the envelope of intellectual understanding and translate the catholic understanding into pragmatic and holistic public/Corporate interest(s). The concepts presented in the book will continue to help aspirants for General Studies papers of the main examinations. The theoretical depth and expanse of topics in the book will help aspirants to hone their skills to adeptly tackle philosophical essays in the essay paper apart from being helpful in the Personality Test. The text is supported by illustrations, highlights of recent research and studies, and examples created out of the participant-observant experiences of the authors as public servants. In order to supplement the explanations and discussions, the book closely follows a Consilience approach to topics, wherein facts are intricately linked to the theories across relevant disciplines. The METRICES framework as a heuristic tool to unravel the apparent and subtle moral elements in the case studies will help readers to set about objective, rational, and non-maleficence moral reasoning. Questions from the 2018-2022 Main examination at the end of the chapters will give a competitive edge to the aspirant's preparation. This book will prove to be an indispensable companion for students and practitioners of public administration in developing a holistic understanding of the challenges of public service in democratic nations like India.
Author : Saeed, Saqib
Publisher : IGI Global
ISBN 13 : 1466636416
Total Pages : 404 pages
Book Rating : 4.4/5 (666 download)
Download or read book Human-Centered System Design for Electronic Governance written by Saeed, Saqib and published by IGI Global. This book was released on 2013-03-31 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: As e-government policies and procedures become widely practiced and implemented, it is apparent that the success of technology in e-government hangs on its consistentency with human practices. Human-Centered System Design for Electronic Governance provides special attention to the most successful practices for implementing e-government technologies. This highly regarded publication highlights the benefits of well designed systems in this field, while investigating the implications of poor practices and designs. This book is beneficial for academics, researchers, government officials, and graduate students interested and involved in design of information systems within the context of e-government.
Author : Tony Bovaird
Publisher : Taylor & Francis
ISBN 13 : 0415430429
Total Pages : 400 pages
Book Rating : 4.4/5 (154 download)
Download or read book Public Management and Governance, Second Edition written by Tony Bovaird and published by Taylor & Francis. This book was released on 2009 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook examines what it means to have efficient management and good quality services in the public sector and how public sector performance can be improved.
