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Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655108443
Total Pages : 0 pages
Book Rating : 4.1/5 (84 download)
Download or read book Service Design Planning A Clear and Concise Reference written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655158448
Total Pages : 128 pages
Book Rating : 4.1/5 (584 download)
Download or read book Service Design Planning a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-03-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: What will drive Service Design Planning change? Have the types of risks that may impact Service Design Planning been identified and analyzed? What would happen if Service Design Planning weren't done? What are the key elements of your Service Design Planning performance improvement system, including your evaluation, organizational learning, and innovation processes? What are your current levels and trends in key measures or indicators of Service Design Planning product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Design Planning investments work better. This Service Design Planning All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Design Planning Self-Assessment. Featuring 710 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Design Planning improvements can be made. In using the questions you will be better able to: - diagnose Service Design Planning projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Design Planning and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Design Planning Scorecard, you will develop a clear picture of which Service Design Planning areas need attention. Your purchase includes access details to the Service Design Planning self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerard Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781978040076
Total Pages : 124 pages
Book Rating : 4.0/5 (4 download)
Download or read book Service Design Review written by Gerard Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-10-08 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is Service Design Review currently on schedule according to the plan? Have all basic functions of Service Design Review been defined? What are the business goals Service Design Review is aiming to achieve? Is there a critical path to deliver Service Design Review results? How do we keep improving Service Design Review? This instant Service Design Review self-assessment will make you the established Service Design Review domain master by revealing just what you need to know to be fluent and ready for any Service Design Review challenge. How do I reduce the effort in the Service Design Review work to be done to get problems solved? How can I ensure that plans of action include every Service Design Review task and that every Service Design Review outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Design Review opportunity costs are low? How can I deliver tailored Service Design Review advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Design Review essentials are covered, from every angle: the Service Design Review self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Service Design Review outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Design Review practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Design Review are maximized with professional results. Your purchase includes access to the $249 value Service Design Review self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Thomas Erl
Publisher : Prentice Hall
ISBN 13 : 013271583X
Total Pages : 650 pages
Book Rating : 4.1/5 (327 download)
Download or read book SOA Principles of Service Design written by Thomas Erl and published by Prentice Hall. This book was released on 2007-07-18 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Definitive Guide to Service Engineering The key to succeeding with service-oriented architecture (SOA) is in comprehending the meaning and significance of its most fundamental building block: the service. It is through an understanding of service design that truly “service-oriented” solution logic can be created in support of achieving the strategic goals associated with SOA and service-oriented computing. Bestselling SOA author Thomas Erl guides you through a comprehensive, insightful, and visually rich exploration of the service-orientation design paradigm, revealing exactly how services should and should not be designed for real-world SOA.
Author : Gerard Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781720493013
Total Pages : 144 pages
Book Rating : 4.4/5 (93 download)
Download or read book Service-Orientation Design Principles written by Gerard Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-06-06 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are our Service-orientation design principles Processes? Does Service-orientation design principles analysis show the relationships among important Service-orientation design principles factors? Which individuals, teams or departments will be involved in Service-orientation design principles? Is there any existing Service-orientation design principles governance structure? Is the scope of Service-orientation design principles defined? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service-orientation design principles investments work better. This Service-orientation design principles All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service-orientation design principles Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service-orientation design principles improvements can be made. In using the questions you will be better able to: - diagnose Service-orientation design principles projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service-orientation design principles and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service-orientation design principles Scorecard, you will develop a clear picture of which Service-orientation design principles areas need attention. Your purchase includes access details to the Service-orientation design principles self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Kim Goodwin
Publisher : John Wiley & Sons
ISBN 13 : 1118079884
Total Pages : 770 pages
Book Rating : 4.1/5 (18 download)
Download or read book Designing for the Digital Age written by Kim Goodwin and published by John Wiley & Sons. This book was released on 2011-03-25 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.
Author : Daniela Sangiorgi
Publisher : Bloomsbury Publishing
ISBN 13 : 1474250157
Total Pages : 281 pages
Book Rating : 4.4/5 (742 download)
Download or read book Designing for Service written by Daniela Sangiorgi and published by Bloomsbury Publishing. This book was released on 2017-02-23 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655440222
Total Pages : 278 pages
Book Rating : 4.4/5 (42 download)
Download or read book Services Layout a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-10-25 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do those selected for the Services Layout team have a good general understanding of what Services Layout is all about? How will the Services Layout team and the organization measure complete success of Services Layout? How do you go about securing Services Layout? Where do ideas that reach policy makers and planners as proposals for Services Layout strengthening and reform actually originate? Key questions are: is the Services Layout solution request practical and will it solve a problem or take advantage of an opportunity to achieve company goals? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Services Layout investments work better. This Services Layout All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Services Layout Self-Assessment. Featuring 668 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Services Layout improvements can be made. In using the questions you will be better able to: - diagnose Services Layout projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Services Layout and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Services Layout Scorecard, you will develop a clear picture of which Services Layout areas need attention. Your purchase includes access details to the Services Layout self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Ben Reason
Publisher : John Wiley & Sons
ISBN 13 : 1118988930
Total Pages : 206 pages
Book Rating : 4.1/5 (189 download)
Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-11-18 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Author : Lara Penin
Publisher : Bloomsbury Publishing
ISBN 13 : 1350031917
Total Pages : 616 pages
Book Rating : 4.3/5 (5 download)
Download or read book An Introduction to Service Design written by Lara Penin and published by Bloomsbury Publishing. This book was released on 2018-05-17 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655522751
Total Pages : 284 pages
Book Rating : 4.5/5 (227 download)
Download or read book Planning Service Delivery a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-01-31 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are there any constraints known that bear on the ability to perform Planning Service Delivery work? How is the team addressing them? Does the Planning Service Delivery task fit the client's priorities? Where do ideas that reach policy makers and planners as proposals for Planning Service Delivery strengthening and reform actually originate? What key business process output measure(s) does Planning Service Delivery leverage and how? Why should you adopt a Planning Service Delivery framework? This amazing Planning Service Delivery self-assessment will make you the established Planning Service Delivery domain visionary by revealing just what you need to know to be fluent and ready for any Planning Service Delivery challenge. How do I reduce the effort in the Planning Service Delivery work to be done to get problems solved? How can I ensure that plans of action include every Planning Service Delivery task and that every Planning Service Delivery outcome is in place? How will I save time investigating strategic and tactical options and ensuring Planning Service Delivery costs are low? How can I deliver tailored Planning Service Delivery advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Planning Service Delivery essentials are covered, from every angle: the Planning Service Delivery self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Planning Service Delivery outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Planning Service Delivery practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Planning Service Delivery are maximized with professional results. Your purchase includes access details to the Planning Service Delivery self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Planning Service Delivery Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Marc Stickdorn
Publisher : John Wiley & Sons
ISBN 13 : 1118156307
Total Pages : 389 pages
Book Rating : 4.1/5 (181 download)
Download or read book This is Service Design Thinking written by Marc Stickdorn and published by John Wiley & Sons. This book was released on 2012-01-11 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principles Tools: describing a variety of tools and methods used in Service Design Thinking Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper—capturing different stakeholder concerns: e.g. customers, front-line staff and management.
Author : Marc Stickdorn
Publisher : O'Reilly Media
ISBN 13 : 9781492039594
Total Pages : 240 pages
Book Rating : 4.0/5 (395 download)
Download or read book This Is Service Design Methods written by Marc Stickdorn and published by O'Reilly Media. This book was released on 2018-08-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working. This book only contains the building blocks--the methods. It doesn't detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing.
Author : Marc Stickdorn
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (11 download)
Download or read book This Is Service Design Methods written by Marc Stickdorn and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, you'll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working. This book only contains the building blocks-the methods. It doesn't detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing.
Author : Suzanne Van Hove
Publisher : IT Governance Ltd
ISBN 13 : 1849288763
Total Pages : 140 pages
Book Rating : 4.8/5 (492 download)
Download or read book Pragmatic Application of Service Management written by Suzanne Van Hove and published by IT Governance Ltd. This book was released on 2016-12-15 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC. Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 — the international standard for ITSM — but, with the likes of COBIT 5 and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Until now, there has been little guidance on how to merge these frameworks in order to produce a robust enterprise philosophy for service delivery. Pragmatic Application of Service Management – The Five Anchor Approach provides that guidance. Product overview Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function. It now features a short chapter on applying the ‘five anchors’ approach to integrating service management frameworks in very small enterprises (VSEs), and contains four new ‘caselets’ (short case studies). Packed with instructive illustrations, helpful tables and the authors’ very own five anchor approach, this book is ideal for anyone considering adopting, adapting or merging COBIT5, ISO/IEC 20000, ITIL and CMMI-SVC. Better ITSM through integrated best practice Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management – The Five Anchors Approach presents a holistic view of service management, and provides a unique mapping to assist service management practitioners in their information gathering. Contents 1. Why This Book 2. COBIT, ISO/IEC 20000, ITIL and CMMI-SVC 3. Addressing VSEs 4. The Five Anchors 5. Caselet #1 – Governance 6. Caselet #2 – Resource Optimization 7. Caselet #3 – Risk Management 8. Caselet #4 – Achieve Business Outcomes 9. Caselet #5 – Compliance & Improvement 10. Caselet #6 - Strategic Alignment 11. Caselet #7 – Security, Compliance & Risk 12. Caselet #8 - Value-based Portfolio 13. Caselet #9 – Strategy Choice & Market Conditions 14. Caselet #10 – Plan & Use Resources Appendix A– The Map About the authors Dr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 – the US national mirror of JTC1/SC40, the Special Committee for Service Management. She also leads the US mirror for JTC1/SC7/WG24. Dr Van Hove is an adjunct professor at Indiana University, Kelley School of Business and has served on the board of directors of itSMF USA as the knowledge management director. In recognition of her contributions to the service management community, Dr Van Hove was the 2013 recipient of the itSMF USA Lifetime Achievement Award. An opera aficionado and avid rosebush gardener, Dr Van Hove resides in Louisville, KY, USA. Mark Thomas is the founder and president of Escoute Consulting, an IT governance consultancy focusing on helping enterprises realise benefits through risk and resource optimisation. As a nationally known ITIL and COBIT expert with more than 20 years of professional experience, Mark’s background spans leadership roles from data centre chief information officer (CIO) to management and IT consulting. Mark has led large teams in outsourced IT arrangements, conducted project management office (PMO), service management and governance activities for major project teams, and managed enterprise applications implementations across multiple industries. Mark has an array of industry experience in the healthcare, finance, manufacturing, services, high technology and government verticals. When he’s not travelling, Mark lives with his family in the Kansas City, MO, area and claims to be a ‘certified’ barbeque judge in his spare time.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655181460
Total Pages : 128 pages
Book Rating : 4.1/5 (814 download)
Download or read book Service Choreography a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-04-16 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is Service choreography currently on schedule according to the plan? Does Service choreography analysis isolate the fundamental causes of problems? What is our formula for success in Service choreography ? What are the business objectives to be achieved with Service choreography? At what point will vulnerability assessments be performed once Service choreography is put into production (e.g., ongoing Risk Management after implementation)? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service choreography investments work better. This Service choreography All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service choreography Self-Assessment. Featuring 701 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service choreography improvements can be made. In using the questions you will be better able to: - diagnose Service choreography projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service choreography and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service choreography Scorecard, you will develop a clear picture of which Service choreography areas need attention. Your purchase includes access details to the Service choreography self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655185079
Total Pages : 124 pages
Book Rating : 4.1/5 (85 download)
Download or read book Service Inventory a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-04-30 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: How did the service inventory manager receive input to the development of a service inventory improvement plan and the estimated completion dates/times of each activity? How does the organization define, manage, and improve its service inventory processes? Is a fully trained team formed, supported, and committed to work on the service inventory improvements? What about service inventory Analysis of results? What are the business objectives to be achieved with service inventory? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make service inventory investments work better. This service inventory All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth service inventory Self-Assessment. Featuring 702 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which service inventory improvements can be made. In using the questions you will be better able to: - diagnose service inventory projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in service inventory and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the service inventory Scorecard, you will develop a clear picture of which service inventory areas need attention. Your purchase includes access details to the service inventory self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
