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Service Design Package A Complete Guide 2020 Edition
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Book Synopsis This Is Service Design Doing by : Marc Stickdorn
Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Book Synopsis Package Design Workbook by : Steven DuPuis
Download or read book Package Design Workbook written by Steven DuPuis and published by Fair Winds Press. This book was released on 2011-06 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive reference volume, this book provides readers with a thoughtful packaging primer that covers the challenges of designing packaging for a competitive market in a very hardworking and relevant way.
Book Synopsis ITIL® 2011 Edition - A Pocket Guide by : Jan van Bon
Download or read book ITIL® 2011 Edition - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Book Synopsis The IT4ITTM reference architecture, Version 2.0 by : The Open Group
Download or read book The IT4ITTM reference architecture, Version 2.0 written by The Open Group and published by Van Haren. This book was released on 2020-06-10 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Open Group IT4IT Reference Architecture, Version 2.0, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: Strategy to Portfolio Request to Fulfill Requirement to Deploy Detect to Correct Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context) Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering) Embraces and complements existing process frameworks and methodologies (e.g., ITIL®, CoBIT®, SAFe, and TOGAF®) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain The audience for this standard is: IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective IT Professionals / Practitioners who are focused on instrumenting the IT management landscape IT Leaders who are concerned about their operating model Enterprise Architects who are responsible for IT business transformation Topics covered include: An introduction to the standard and the purpose of the IT4IT work Key terminology of the standard An introduction for executives and others introducing the IT Value Chain and IT4IT Reference Architecture concepts IT4IT Core, which defines the structure of the IT4IT standard as well as the process and document structure used by the IT4IT standard The Strategy to Portfolio (S2P) Value Stream The Requirement to Deploy (R2D) Value Stream The Request to Fulfill (R2F) Value Stream The Detect to Correct (D2C) Value Stream Background information on the standard.
Book Synopsis This is Service Design Thinking by : Marc Stickdorn
Download or read book This is Service Design Thinking written by Marc Stickdorn and published by Bis Publishers. This book was released on 2012 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
Book Synopsis ITIL® V3 - A Pocket Guide by : Jan van Bon
Download or read book ITIL® V3 - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?
Book Synopsis Complete Guide to Sport Education by : Daryl Siedentop
Download or read book Complete Guide to Sport Education written by Daryl Siedentop and published by Human Kinetics. This book was released on 2011-02-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition of Complete Guide to Sport Education contains everything your students need to get—and keep—children active. Regardless of skill or confidence level, your students will learn how to get children to work together, support each other, and gain competence in sport and fitness skills so that they can stay moving now and throughout their lifetime. The Sport Education model is appropriate for various dance forms and recreational activities such as swimming, weightlifting, and other fitness programs such as aerobic routines and hiking. The text for this groundbreaking Sport Education curricular model has expanded to 12 chapters, is updated throughout, and offers even more practical examples and real-world applications from both elementary and secondary levels: • A new emphasis on using the Sport Education model to help students reach national goals for physical activity, including outside of class time • Review of the findings from more than 50 research studies that examine the efficacies of the Sport Education model • More online teacher resources—including ready-to-use forms, plans, assessments, charts, and handouts A few examples of new resources include a series of team practice cards that teachers and team coaches can use to plan practices, and templates that allow teachers to choose among several game-play performance indicators (techniques and tactics, rules and strategies, fair play, and so on). The resources make it easy for professors to use this text in college methods and curriculum courses. Authors Daryl Siedentop, Peter Hastie, and Hans van der Mars provide a perfect blend of rock-solid theory and practical application for a wealth of games, sports, and fitness activities. Through their Sport Education model, children quickly become involved in all aspects of a sport or activity, learning skills, sportsmanship, and responsibility. The curriculum helps students develop as leaders and as team players. And as they learn to become true players and performers, they become more competent and confident—thus leading to the likelihood that they will continue being active after school, on weekends, and as they grow. This second edition of Complete Guide to Sport Education will help school programs meet national physical activity guidelines and the national physical education standards established by NASPE. It contains everything that future physical education teachers need in order to implement an effective program. With its greater emphasis on activity and fitness, its expanded resources, its relevance and freshness, and its practical approach, Complete Guide to Sport Education, Second Edition, is just what your students need to point children in the direction of healthy, active lifestyles.
Book Synopsis Complete Guide to Human Resources and the Law, 2020 Edition by : Shilling
Download or read book Complete Guide to Human Resources and the Law, 2020 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2019-08-23 with total page 1878 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945
Book Synopsis The Technology Procurement Handbook by : Sergii Dovgalenko
Download or read book The Technology Procurement Handbook written by Sergii Dovgalenko and published by Kogan Page Publishers. This book was released on 2020-04-03 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the rise of cloud services and the digitization of all business units, procurement managers need to understand how to buy technology services in order to generate revenue, drive innovation and retain customers. The Technology Procurement Handbook provides a structured and logical view of the digital buying process. It includes invaluable advice on how to manage digital demand, prepare sourcing strategies, analyze the cost and benefits of proposed solutions and negotiate and implement comprehensive agreements. The Technology Procurement Handbook examines the multiple streams of data that feed into the technology procurement process, such as ITIL service lifecycle data, PMI project management and cloud and software contract provisions. The book includes case studies and extensive practical advice based on the authors experience from recent procurement projects. There is also a chapter on modular contracting for the US market, explaining the use of agile contracts for IT projects.
Book Synopsis IT4ITTM Foundation study guide by : Andrew Josey
Download or read book IT4ITTM Foundation study guide written by Andrew Josey and published by Van Haren. This book was released on 2020-06-10 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This Study Guide is excellent material for: Individuals who require a basic understanding of the IT4IT Reference Architecture IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective IT Professionals who want to achieve a higher level certification in the IT4IT Certification Program (expected in 2017) in a stepwise approach A prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it
Book Synopsis Stay Ahead of the Pack by : Robert L. Glicksman
Download or read book Stay Ahead of the Pack written by Robert L. Glicksman and published by . This book was released on 2018 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Built on the very successful model of Get a Running Start: Your Comprehensive Guide to the First Year Curriculum, this book offers a global overview of the core upper-level bar courses in a single volume. In accessible, short lessons, Stay Ahead of the Pack covers all the major concepts taught in each of the courses most commonly taken by second and third year law students: administrative law, business associations, criminal procedure, evidence, personal income tax, and professional responsibility. Each of the chapters is written by a specialist in the field who is a decorated teacher with years of experience in the classroom. In this volume, they have distilled that experience and expertise to produce the tool they wish they had when they were in law school: a clear, concise introduction to all the upper level bar courses that form the core of the second and third year curriculum. Get a Running Start has proved to be a valuable tool for first-year law students, heralded as a "must read" that "covers everything," "should be required reading for every incoming law student," and is "of great help when reviewing and studying for exams." Stay Ahead of the Pack provides the same competitive advantage for second and third year law students. By reading through the chapter for a course, students will get a complete overview early in the semester. As the semester goes forward, students can accelerate their learning and comprehension by reviewing individual lessons when preparing for class. As the semester comes to a close, the lessons in this book provide a framework for outlining and exam preparation. And after graduation, the materials in this book will be valuable for aspiring new lawyers as they study for the bar exam. Outside the classroom, Stay Ahead of the Pack offers a stimulating introduction to fundamental legal concepts that will engage citizens who want to know more about the law as a central feature of public life and legal issues commonly featured in the news and policy debates. Among the many features readers will find useful are: Up-to-date content that includes the Tax Cuts and Jobs Act of 2017 and major Supreme Court cases from the 2017-2018 term including Carpenter v. United States. An introductory chapter offering advice on how to structure a successful class preparation and study process. Short lessons that provide readers with an introduction to the major concepts for a day or week of law school classes in 10-15 minutes. Complete course coverage that will allow readers to get a global overview of a core curriculum bar course in the span of an afternoon. Frequent use of examples and hypotheticals to illustrate major points in an available way. Short "Takeaway" summaries at the end of each lesson that highlight the main points and provide a quick reference or refresher.
Book Synopsis Emergency Response Guidebook by : U.S. Department of Transportation
Download or read book Emergency Response Guidebook written by U.S. Department of Transportation and published by Simon and Schuster. This book was released on 2013-06-03 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does the identification number 60 indicate a toxic substance or a flammable solid, in the molten state at an elevated temperature? Does the identification number 1035 indicate ethane or butane? What is the difference between natural gas transmission pipelines and natural gas distribution pipelines? If you came upon an overturned truck on the highway that was leaking, would you be able to identify if it was hazardous and know what steps to take? Questions like these and more are answered in the Emergency Response Guidebook. Learn how to identify symbols for and vehicles carrying toxic, flammable, explosive, radioactive, or otherwise harmful substances and how to respond once an incident involving those substances has been identified. Always be prepared in situations that are unfamiliar and dangerous and know how to rectify them. Keeping this guide around at all times will ensure that, if you were to come upon a transportation situation involving hazardous substances or dangerous goods, you will be able to help keep others and yourself out of danger. With color-coded pages for quick and easy reference, this is the official manual used by first responders in the United States and Canada for transportation incidents involving dangerous goods or hazardous materials.
Book Synopsis Lithium-Ion Batteries and Applications: A Practical and Comprehensive Guide to Lithium-Ion Batteries and Arrays, from Toys to Towns, Volume 2, Applications by : Davide Andrea
Download or read book Lithium-Ion Batteries and Applications: A Practical and Comprehensive Guide to Lithium-Ion Batteries and Arrays, from Toys to Towns, Volume 2, Applications written by Davide Andrea and published by Artech House. This book was released on 2020-06-30 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive, two-volume resource provides a thorough introduction to lithium ion (Li-ion) technology. Readers get a hands-on understanding of Li-ion technology, are guided through the design and assembly of a battery, through deployment, configuration and testing. The book covers dozens of applications, with solutions for each application provided. Volume Two focuses on small batteries in consumer products and power banks, as well as large low voltage batteries in stationary or mobile house power, telecom, residential, marine and microgrid. Traction batteries, including passenger, industrial, race vehicles, public transit, marine, submarine and aircraft are also discussed. High voltage stationary batteries grid-tied and off-grid are presented, exploring their use in grid quality, arbitrage and back-up, residential, microgrid, industrial, office buildings. Finally, the book explores what happens when accidents occur, so readers may avoid these mistakes. Written by a prominent expert in the field and packed with over 500 illustrations, these volumes contain solutions to practical problems, making it useful for both the novice and experienced practitioners.
Book Synopsis Proceedings of the 6th International Conference on Economic Management and Green Development by : Xiaolong Li
Download or read book Proceedings of the 6th International Conference on Economic Management and Green Development written by Xiaolong Li and published by Springer Nature. This book was released on 2023-06-27 with total page 1647 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings book, together with the conference, looks forward to spark inspirations and promote collaborations. International Conference on Economic Management and Green Development (ICEMGD) is an annual conference aiming at bringing together researchers from the fields of economics, business management, public administration, and green development for the sharing of research methods and theoretical breakthroughs. The proceedings consist of papers accepted by the 6th ICEMGD, which are carefully selected and reviewed by professional reviewers from corresponding research fields and the editing committee of the conference. The papers have a diverse range of topics situated at the intersecting field of economic management, public administration, and green development. ICEMGD is working to provide a platform for international participants from fields like macro- and microeconomics, international economics, finance, agricultural economics, health economics, business management and marketing strategies, regional development studies, social governance, and sustainable development. The proceedings will be of interest to researchers, academics, professionals, and policy makers in the field of economic management, public administration, and development studies.
Book Synopsis The Value of Design in Retail and Branding by : Katelijn Quartier
Download or read book The Value of Design in Retail and Branding written by Katelijn Quartier and published by Emerald Group Publishing. This book was released on 2021-06-10 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Value of Design in Retail and Branding creates a much-needed bridge between different disciplines involved in retail design, bringing together a range of research and insights for practice in these disciplines, improving the impact of design.
Book Synopsis Harmonized health facility assessment (HHFA): comprehensive guide by : World Health Organization
Download or read book Harmonized health facility assessment (HHFA): comprehensive guide written by World Health Organization and published by World Health Organization. This book was released on 2023-01-09 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Harmonized Health Facility Assessment (HHFA) is a comprehensive health facility survey that assesses that availability of health facility services and the capacity to provide these services at required standards of quality. The HHFA is accompanied by a set of tools, guidance documents and training materials. The HHFA Comprehensive guide serves as the main reference document for planning and implementing a country HHFA. This guide will promote understanding of: - What the HHFA is and the information it can and cannot provide. - The HHFA modules, questionnaires and CSPro electronic data collection tool. - The HHFA indicators, indices and their organization within the HHFA indicator inventory platform. - The HHFA data analysis platform. - The HHFA sampling and data collection methodologies. - The detailed steps involved in planning and implementing an HHFA. - Key concepts in review, interpretation and communication of HHFA findings. The HHFA Comprehensive guide is intended to help anyone involved in the detail of planning and implementing an HHFA and using HHFA data to strengthen country health services. This can include staff of the ministry of health (MoH), donor agencies and implementing partners, as well as academic institutions supporting the survey. The guidance will be of particular use to the multiparter country HHFA coordination group, the HHFA technical committee, the survey manager and the data analysts and report writers.
Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
