Service Automation Foundation Courseware

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Service Automation Foundation Courseware

Author : Jan Willem Middelburg
Publisher : Van Haren
ISBN 13 : 9401802084
Total Pages : 147 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Automation Foundation Courseware by : Jan Willem Middelburg

Download or read book Service Automation Foundation Courseware written by Jan Willem Middelburg and published by Van Haren. This book was released on 2018-02-08 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.

ITIL® 4 Foundation Courseware - English

Author : Van Haren Learning Solutions a.o.
Publisher : Van Haren
ISBN 13 : 9401803943
Total Pages : 199 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ITIL® 4 Foundation Courseware - English by : Van Haren Learning Solutions a.o.

Download or read book ITIL® 4 Foundation Courseware - English written by Van Haren Learning Solutions a.o. and published by Van Haren. This book was released on 2019-02-28 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.

VeriSMTM – Foundation Courseware

Author : Helen Morris
Publisher : Van Haren
ISBN 13 : 9401802637
Total Pages : 257 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis VeriSMTM – Foundation Courseware by : Helen Morris

Download or read book VeriSMTM – Foundation Courseware written by Helen Morris and published by Van Haren. This book was released on 2018-01-22 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

BiSL Foundation Courseware - English

Author : Frank Outvorst
Publisher : Van Haren
ISBN 13 : 9401811776
Total Pages : 249 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis BiSL Foundation Courseware - English by : Frank Outvorst

Download or read book BiSL Foundation Courseware - English written by Frank Outvorst and published by Van Haren. This book was released on 2024-03-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the standard in Business Information Management (BIM). BiSL offers a structure and guideline for BIM. BiSL establishes connections between operational information management and strategic information management and provides tools for the (further) professionalization of business information management. All these topics are covered in this training material, which supports the preparation for various official BiSL exams such as those of APMG-international (BiSL Foundation), EXIN (Business information management) and Van Haren Certify (BiSL Foundation). The BiSL Foundation exam. In combination with the explanations of the training materials by your instructor, you can prepare optimally for the exam. This training addresses the principles of BiSL and the process framework defined by BiSL. The principles and the framework as a whole, the executive processes (divided into usage management, functionality management, and connecting processes), the controlling processes, and the directive processes are discussed. There is ample opportunity for the exchange of experiences, always returning to the theory. The courseware consists of: handouts, exercises, articles, and a practice exam.Target audience: information management, functional management employees, and IT professionals who want to better understand the demand side.The presentations explain the theory. With the practice assignments, you can further familiarize yourself with the material during the training. The questions of the practice exam give an insight into what you can expect on the exam. This training material fully aligns with the publication BiSL, a framework for business information management. The following updates have been included in this courseware. A new process has been described: Operational chain alignment. The arrangement of the processes in the controlling layer has changed. More attention is paid to topics such as Big Data, Cloud, security, and chains. Attention is given to several other frameworks, models, and standards. The position and context of business information management are more clearly described. Compared to the previous edition of this training material, adjustments have been made only on the necessary substantive points, ensuring alignment with the new edition of the framework. In terms of structure/composition, both of the course content and of the various assignments and exercises, the course material has remained unchanged.

Service strategy

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 0113310455
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service strategy by : Great Britain. Office of Government Commerce

Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

VeriSMTM: Unwrapped and Applied

Author : Claire Agutter
Publisher : Van Haren
ISBN 13 : 9401803714
Total Pages : 530 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis VeriSMTM: Unwrapped and Applied by : Claire Agutter

Download or read book VeriSMTM: Unwrapped and Applied written by Claire Agutter and published by Van Haren. This book was released on 2018-09-25 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

Powerful Python

Author : Aaron Maxwell
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1098175662
Total Pages : 197 pages
Book Rating : 4.0/5 (981 download)

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Book Synopsis Powerful Python by : Aaron Maxwell

Download or read book Powerful Python written by Aaron Maxwell and published by "O'Reilly Media, Inc.". This book was released on 2024-11-08 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Once you've mastered the basics of Python, how do you skill up to the top 1%? How do you focus your learning time on topics that yield the most benefit for production engineering and data teams—without getting distracted by info of little real-world use? This book answers these questions and more. Based on author Aaron Maxwell's software engineering career in Silicon Valley, this unique book focuses on the Python first principles that act to accelerate everything else: the 5% of programming knowledge that makes the remaining 95% fall like dominos. It's also this knowledge that helps you become an exceptional Python programmer, fast. Learn how to think like a Pythonista: explore advanced Pythonic thinking Create lists, dicts, and other data structures using a high-level, readable, and maintainable syntax Explore higher-order function abstractions that form the basis of Python libraries Examine Python's metaprogramming tool for priceless patterns of code reuse Master Python's error model and learn how to leverage it in your own code Learn the more potent and advanced tools of Python's object system Take a deep dive into Python's automated testing and TDD Learn how Python logging helps you troubleshoot and debug more quickly

Digital Diploma Mills

Author : David F. Noble
Publisher : Aakar Books
ISBN 13 : 9788187879275
Total Pages : 142 pages
Book Rating : 4.8/5 (792 download)

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Book Synopsis Digital Diploma Mills by : David F. Noble

Download or read book Digital Diploma Mills written by David F. Noble and published by Aakar Books. This book was released on 2012-10 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: An analysis that cuts through the rhetorical claims of the higher education through internet that these developments will bring benefits for all.

Documentation Abstracts

Author :
Publisher :
ISBN 13 :
Total Pages : 760 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Documentation Abstracts by :

Download or read book Documentation Abstracts written by and published by . This book was released on 1992 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Foundations of Probabilistic Programming

Author : Gilles Barthe
Publisher : Cambridge University Press
ISBN 13 : 110848851X
Total Pages : 583 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis Foundations of Probabilistic Programming by : Gilles Barthe

Download or read book Foundations of Probabilistic Programming written by Gilles Barthe and published by Cambridge University Press. This book was released on 2020-12-03 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the theoretical underpinnings of modern probabilistic programming and presents applications in e.g., machine learning, security, and approximate computing. Comprehensive survey chapters make the material accessible to graduate students and non-experts. This title is also available as Open Access on Cambridge Core.

Concrete Mathematics

Author : Ronald L. Graham
Publisher : Addison-Wesley Professional
ISBN 13 : 0134389980
Total Pages : 811 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Concrete Mathematics by : Ronald L. Graham

Download or read book Concrete Mathematics written by Ronald L. Graham and published by Addison-Wesley Professional. This book was released on 1994-02-28 with total page 811 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces the mathematics that supports advanced computer programming and the analysis of algorithms. The primary aim of its well-known authors is to provide a solid and relevant base of mathematical skills - the skills needed to solve complex problems, to evaluate horrendous sums, and to discover subtle patterns in data. It is an indispensable text and reference not only for computer scientists - the authors themselves rely heavily on it! - but for serious users of mathematics in virtually every discipline. Concrete Mathematics is a blending of CONtinuous and disCRETE mathematics. "More concretely," the authors explain, "it is the controlled manipulation of mathematical formulas, using a collection of techniques for solving problems." The subject matter is primarily an expansion of the Mathematical Preliminaries section in Knuth's classic Art of Computer Programming, but the style of presentation is more leisurely, and individual topics are covered more deeply. Several new topics have been added, and the most significant ideas have been traced to their historical roots. The book includes more than 500 exercises, divided into six categories. Complete answers are provided for all exercises, except research problems, making the book particularly valuable for self-study. Major topics include: Sums Recurrences Integer functions Elementary number theory Binomial coefficients Generating functions Discrete probability Asymptotic methods This second edition includes important new material about mechanical summation. In response to the widespread use of the first edition as a reference book, the bibliography and index have also been expanded, and additional nontrivial improvements can be found on almost every page. Readers will appreciate the informal style of Concrete Mathematics. Particularly enjoyable are the marginal graffiti contributed by students who have taken courses based on this material. The authors want to convey not only the importance of the techniques presented, but some of the fun in learning and using them.

The Effective Change Manager's Handbook

Author : Richard Smith
Publisher : Kogan Page Publishers
ISBN 13 : 0749473088
Total Pages : 632 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The Effective Change Manager's Handbook by : Richard Smith

Download or read book The Effective Change Manager's Handbook written by Richard Smith and published by Kogan Page Publishers. This book was released on 2014-11-03 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.

Research Services Directory

Author :
Publisher :
ISBN 13 :
Total Pages : 960 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Research Services Directory by :

Download or read book Research Services Directory written by and published by . This book was released on 1993 with total page 960 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Essential Radio Astronomy

Author : James J. Condon
Publisher : Princeton University Press
ISBN 13 : 069113779X
Total Pages : 376 pages
Book Rating : 4.6/5 (911 download)

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Book Synopsis Essential Radio Astronomy by : James J. Condon

Download or read book Essential Radio Astronomy written by James J. Condon and published by Princeton University Press. This book was released on 2016-04-05 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ideal text for a one-semester course in radio astronomy Essential Radio Astronomy is the only textbook on the subject specifically designed for a one-semester introductory course for advanced undergraduates or graduate students in astronomy and astrophysics. It starts from first principles in order to fill gaps in students' backgrounds, make teaching easier for professors who are not expert radio astronomers, and provide a useful reference to the essential equations used by practitioners. This unique textbook reflects the fact that students of multiwavelength astronomy typically can afford to spend only one semester studying the observational techniques particular to each wavelength band. Essential Radio Astronomy presents only the most crucial concepts—succinctly and accessibly. It covers the general principles behind radio telescopes, receivers, and digital backends without getting bogged down in engineering details. Emphasizing the physical processes in radio sources, the book's approach is shaped by the view that radio astrophysics owes more to thermodynamics than electromagnetism. Proven in the classroom and generously illustrated throughout, Essential Radio Astronomy is an invaluable resource for students and researchers alike. The only textbook specifically designed for a one-semester course in radio astronomy Starts from first principles Makes teaching easier for astronomy professors who are not expert radio astronomers Emphasizes the physical processes in radio sources Covers the principles behind radio telescopes and receivers Provides the essential equations and fundamental constants used by practitioners Supplementary website includes lecture notes, problem sets, exams, and links to interactive demonstrations An online illustration package is available to professors

DevOps - A Business Perspective

Author : Oleg Skrynnik
Publisher : Van Haren
ISBN 13 : 9401803730
Total Pages : 125 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis DevOps - A Business Perspective by : Oleg Skrynnik

Download or read book DevOps - A Business Perspective written by Oleg Skrynnik and published by Van Haren. This book was released on 2018-12-14 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the management aspects of DevOps for those who are professionally engaged in information and technology management. It does not show DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level. By this approach, this book not only creates awareness of the new subject area but is also helps building the basics. The reader learns about the origins of DevOps, the inevitability of its emergence, the key prerequisites and their reflection in practices, about the practices themselves and the principles on which they are based. This book is the core literature of the EXIN DevOps Foundation certification. This exam tests the understanding of basic DevOps concepts and how they relate to each other, as well as the value of DevOps for the business. EXIN DevOps Foundation is the first level of the EXIN DevOps certification program. The EXIN DevOps Professional certification tests the knowledge of DevOps practices and how to integrate teams. The EXIN DevOps Master certification is about promoting organizational change and leading the way towards continuous delivery and improvement.

Resources in Education

Author :
Publisher :
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Resources in Education by :

Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Process Mining

Author : Wil M. P. van der Aalst
Publisher : Springer
ISBN 13 : 3662498510
Total Pages : 477 pages
Book Rating : 4.6/5 (624 download)

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Book Synopsis Process Mining by : Wil M. P. van der Aalst

Download or read book Process Mining written by Wil M. P. van der Aalst and published by Springer. This book was released on 2016-04-15 with total page 477 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the second edition of Wil van der Aalst’s seminal book on process mining, which now discusses the field also in the broader context of data science and big data approaches. It includes several additions and updates, e.g. on inductive mining techniques, the notion of alignments, a considerably expanded section on software tools and a completely new chapter of process mining in the large. It is self-contained, while at the same time covering the entire process-mining spectrum from process discovery to predictive analytics. After a general introduction to data science and process mining in Part I, Part II provides the basics of business process modeling and data mining necessary to understand the remainder of the book. Next, Part III focuses on process discovery as the most important process mining task, while Part IV moves beyond discovering the control flow of processes, highlighting conformance checking, and organizational and time perspectives. Part V offers a guide to successfully applying process mining in practice, including an introduction to the widely used open-source tool ProM and several commercial products. Lastly, Part VI takes a step back, reflecting on the material presented and the key open challenges. Overall, this book provides a comprehensive overview of the state of the art in process mining. It is intended for business process analysts, business consultants, process managers, graduate students, and BPM researchers.