Service Automation

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Service Automation Framework

Author : Jan Willem Middelburg
Publisher : Van Haren
ISBN 13 : 9401800634
Total Pages : 183 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Automation Framework by : Jan Willem Middelburg

Download or read book Service Automation Framework written by Jan Willem Middelburg and published by Van Haren. This book was released on 2017-01-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Service Automation Foundation Courseware

Author : Jan Willem Middelburg
Publisher : Van Haren
ISBN 13 : 9401802084
Total Pages : 147 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Automation Foundation Courseware by : Jan Willem Middelburg

Download or read book Service Automation Foundation Courseware written by Jan Willem Middelburg and published by Van Haren. This book was released on 2018-02-08 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.

Service Automation in the Public Sector

Author : Gustaf Juell-Skielse
Publisher : Springer Nature
ISBN 13 : 3030926443
Total Pages : 230 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Service Automation in the Public Sector by : Gustaf Juell-Skielse

Download or read book Service Automation in the Public Sector written by Gustaf Juell-Skielse and published by Springer Nature. This book was released on 2022-03-14 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Service Automation

Author : Leslie Willcocks
Publisher :
ISBN 13 : 9780956414564
Total Pages : 303 pages
Book Rating : 4.4/5 (145 download)

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Book Synopsis Service Automation by : Leslie Willcocks

Download or read book Service Automation written by Leslie Willcocks and published by . This book was released on 2016-02 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Author : Stanislav Ivanov
Publisher : Emerald Group Publishing
ISBN 13 : 1787566870
Total Pages : 297 pages
Book Rating : 4.7/5 (875 download)

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Book Synopsis Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality by : Stanislav Ivanov

Download or read book Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality written by Stanislav Ivanov and published by Emerald Group Publishing. This book was released on 2019-10-14 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

United States Postal Service Automation Program

Author : United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Postal Operations and Services
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.:/5 (327 download)

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Book Synopsis United States Postal Service Automation Program by : United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Postal Operations and Services

Download or read book United States Postal Service Automation Program written by United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Postal Operations and Services and published by . This book was released on 1990 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Model 1 Flight Service Automation System

Author :
Publisher :
ISBN 13 :
Total Pages : 496 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Model 1 Flight Service Automation System by :

Download or read book Model 1 Flight Service Automation System written by and published by . This book was released on 1985 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Automation and Dynamic Provisioning Techniques in IP / MPLS Environments

Author : Christian Jacquenet
Publisher : John Wiley & Sons
ISBN 13 : 9780470035153
Total Pages : 346 pages
Book Rating : 4.0/5 (351 download)

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Book Synopsis Service Automation and Dynamic Provisioning Techniques in IP / MPLS Environments by : Christian Jacquenet

Download or read book Service Automation and Dynamic Provisioning Techniques in IP / MPLS Environments written by Christian Jacquenet and published by John Wiley & Sons. This book was released on 2008-04-15 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Save time & resources with this comprehensive guide to automation configuration for the value-added IP services of the future. As the Internet becomes the medium of choice for value-added IP service offerings such as TV broadcasting, videoconferencing, and Voice over IP, the ability of automating configuration processes has become a key challenge for service providers. In fact, this feature has become crucial with the ever-growing level of expertise required to deploy such services and the scope of the techniques that need to be activated in order to provide such services with a guaranteed level of quality. Service Automation and Dynamic Provisioning Techniques in IP/MPLS Environments: Discusses architectures and protocols for services information, covering the state-of-the-art in current implementations of Remote Authentication Dial-In User Service (RADIUS), Diameter, Common Open Policy Service (COPS), Simple Network Management Protocol (SNMP) and NETCONF Explains various application examples, covering the dynamic enforcement of QoS, security, and IP Traffic Engineering policies. Covers the automated production of MPLS-based VPNs. The authors offer an invaluable guide for IT facilitators, network managers, and researchers in industry and academia, as well as students studying advanced IP/MPLS networking communications courses. System designers and architects will also find this book helpful.

Site Reliability Engineering

Author : Niall Richard Murphy
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Author : Stanislav Ivanov
Publisher : Emerald Group Publishing
ISBN 13 : 1787566897
Total Pages : 331 pages
Book Rating : 4.7/5 (875 download)

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Book Synopsis Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality by : Stanislav Ivanov

Download or read book Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality written by Stanislav Ivanov and published by Emerald Group Publishing. This book was released on 2019-10-14 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Smart Machines and Service Work

Author : Jason E. Smith
Publisher : Reaktion Books
ISBN 13 : 1789143187
Total Pages : 161 pages
Book Rating : 4.7/5 (891 download)

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Book Synopsis Smart Machines and Service Work by : Jason E. Smith

Download or read book Smart Machines and Service Work written by Jason E. Smith and published by Reaktion Books. This book was released on 2020-12-23 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.

Robotics, Automation, and Control in Industrial and Service Settings

Author : Luo, Zongwei
Publisher : IGI Global
ISBN 13 : 1466686944
Total Pages : 358 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Robotics, Automation, and Control in Industrial and Service Settings by : Luo, Zongwei

Download or read book Robotics, Automation, and Control in Industrial and Service Settings written by Luo, Zongwei and published by IGI Global. This book was released on 2015-09-10 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: ###############################################################################################################################################################################################################################################################

Service Research Challenges and Solutions for the Future Internet

Author : M. Papazoglou
Publisher : Springer
ISBN 13 : 3642175996
Total Pages : 389 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Service Research Challenges and Solutions for the Future Internet by : M. Papazoglou

Download or read book Service Research Challenges and Solutions for the Future Internet written by M. Papazoglou and published by Springer. This book was released on 2010-12-15 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: S-Cube’s Foundations for the Internet of Services Today’s Internet is standing at a crossroads. The Internet has evolved from a source of information to a critical infrastructure which underpins our lives and economies. The demand for more multimedia content, more interconnected devices, more users, a richer user experience, services available any time and anywhere increases the pressure on existing networks and service platforms. The Internet needs a fundamental rearrangement to be ready to meet future needs. One of the areas of research for the Future Internet is the Internet of S- vices, a vision of the Internet where everything (e. g. , information, software, platforms and infrastructures) is available as a service. Services available on the Internet of Services can be used by anyone (if they are used according to the policies de?ned by the provider) and they can be extended with new services by anyone. Advantages of the Internet of Services include the p- sibility to build upon other people’s e?orts and the little investment needed upfront to develop an application. The risk involved in pursuing new business ideas is diminished, and might lead to more innovative ideas being tried out in practice. It will lead to the appearance of new companies that are able to operate in niche areas, providing services to other companies that will be able to focus on their core business.

Customer Relationship Management Strategies in the Digital Era

Author : Nas?r, Süphan
Publisher : IGI Global
ISBN 13 : 1466682329
Total Pages : 340 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Customer Relationship Management Strategies in the Digital Era by : Nas?r, Süphan

Download or read book Customer Relationship Management Strategies in the Digital Era written by Nas?r, Süphan and published by IGI Global. This book was released on 2015-03-31 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s global economy, social media and technological advances have changed the way businesses interact with their clientele. With new forms of communication and IT practices, companies seek innovative practices for maintaining their consumer loyalty. Customer Relationship Management Strategies in the Digital Era blends the literature from the fields of marketing and information technology in an effort to examine the effect that technological advances have on the interaction between companies and their customers Through chapters and case studies, this publication discusses the importance of achieving competitive advantage through implementing relationship marketing practices and becoming consumer-centric. This publication is an essential reference source for researchers, professionals, managers, and upper level students interested in understanding customer loyalty in a technology-focused society.

Service Management For Dummies

Author : Judith S. Hurwitz
Publisher : John Wiley & Sons
ISBN 13 : 0470529083
Total Pages : 338 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Service Management For Dummies by : Judith S. Hurwitz

Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI

Author : Bhaskar Ghosh
Publisher : McGraw Hill Professional
ISBN 13 : 1260473309
Total Pages : 289 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI by : Bhaskar Ghosh

Download or read book The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI written by Bhaskar Ghosh and published by McGraw Hill Professional. This book was released on 2021-12-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results.

Fundamentals of Service Systems

Author : Jorge Cardoso
Publisher : Springer
ISBN 13 : 3319231952
Total Pages : 378 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Fundamentals of Service Systems by : Jorge Cardoso

Download or read book Fundamentals of Service Systems written by Jorge Cardoso and published by Springer. This book was released on 2015-12-12 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.