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Secrets The Michelli Family Series Book 1
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Book Synopsis Secrets (The Michelli Family Series Book #1) by : Kristen Heitzmann
Download or read book Secrets (The Michelli Family Series Book #1) written by Kristen Heitzmann and published by Bethany House. This book was released on 2004-09-01 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lance Michelli is on a quest to discover the secrets his grandmother cannot tell. What happened all those years ago, and what is it she so desperately needs him to find? The old villa in Sonoma holds the answers, but it is now owned by a young woman who neither knows nor cares about his mission. But Rese Barret is a force to contend with, and her own impending storm could sweep him up as their sparring creates a fierce and uncomfortable attraction. From bestselling author Kristen Heitzmann.
Download or read book Echoes written by Kristen Heitzmann and published by Bethany House. This book was released on 2007-09 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Romantic suspense from a best-selling novelist. Sequel to Unforgotten, Sofie Michelli goes to Sonoma to unravel her past, but returns to face the future.
Download or read book Secrets written by Kristen Heitzmann and published by Walker Large Print. This book was released on 2007-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lance Michelli is on a quest to discover his grandmother's secrets. But to find out what happened all those years ago, first he'll have to get through the young woman who now owns the old villa in Sonoma--their sparring creates a fierce and uncomfortable attraction.
Book Synopsis Unforgotten (The Michelli Family Series Book #2) by : Kristen Heitzmann
Download or read book Unforgotten (The Michelli Family Series Book #2) written by Kristen Heitzmann and published by Bethany House. This book was released on 2005-08-01 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lance Michelli had traveled to his grandmother Antonia's old villa in Sonoma to find the truth behind the secrets of her past. There he met Rese Barrett, the woman who now owns the villa and hides secrets of her own. Now Lance has returned to his grandmother with both Rese and the answers he has found. But Antonia refuses to hear what he has to say. Has she really misunderstood the events of that dark night so long ago? Antonia sends Lance on another quest. But this time he discovers that the past has influenced the present far more than anyone realizes. Lance is caught between the two women he loves as he uncovers unforgotten truths that could change them all forever.
Book Synopsis The Breath of Dawn (A Rush of Wings Book #3) by : Kristen Heitzmann
Download or read book The Breath of Dawn (A Rush of Wings Book #3) written by Kristen Heitzmann and published by Baker Books. This book was released on 2012-11-01 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kristen Heitzmann Delivers Powerful New Romantic Suspense Morgan Spencer has had just about all he can take of life. Following the tragic death of his wife, Jill, he retreats to his brother's Rocky Mountain ranch to heal and focus on the care of his infant daughter, Olivia. Two years later, Morgan begins to make plans to return to his home in Santa Barbara to pick up the pieces of his life and career. Quinn Riley has been avoiding her past for four years. Standing up for the truth has forced her into a life of fear and isolation. After a "chance" first meeting and a Thanksgiving snowstorm, Quinn is drawn into the Spencer family's warm and loving world, and she begins to believe she might find freedom in their friendship. The man Quinn helped put behind bars has recently been released, however, and she fears her past will endanger the entire Spencer family. As the danger heightens, she determines to leave town for the sake of the people who have come to mean so much to her. Fixing problems is what Morgan Spencer does best, and he is not willing to let Quinn run away, possibly into the clutches of a man bent on revenge. But Morgan's solution sends him and Quinn on an unexpected path, with repercussions neither could have anticipated.
Book Synopsis A Rush of Wings (A Rush of Wings Book #1) by : Kristen Heitzmann
Download or read book A Rush of Wings (A Rush of Wings Book #1) written by Kristen Heitzmann and published by Bethany House. This book was released on 2010-10-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: When fragmented images and unfocused panic force Noelle St. Claire to flee her wealthy, sheltered life in New York, she gains sanctuary on a ranch in the Rocky Mountains. There Noelle finds solace in the breathtaking scenery she paints. But as the attentions of two brothers, Rick and Morgan Spencer, breach the wall she hides behind, the past she yearns to escape becomes a menacing threat from which she can no longer hide. Award-winning and bestselling author Kristen Heitzmann has skillfully created a story resonating with emotion and depicting a poignant spiritual journey.
Book Synopsis To Love Anew (Sydney Cove Book #1) by : Bonnie Leon
Download or read book To Love Anew (Sydney Cove Book #1) written by Bonnie Leon and published by Revell. This book was released on 2007-08-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hannah Talbot has no one. Forced to leave the only home she's ever known, she works for a cruel employer who brutally takes the one thing she has left--her dignity. When she is banished from London, she is certain God has turned his back on her. John Bradshaw was a successful businessman whose untamed spirit sometimes wanted more. When he is betrayed by those closest to him, he loses everything--his wife, his business, even his freedom. John's and Hannah's paths are about to cross. Aboard a ghastly, nineteenth-century prison ship from London to Australia, John and Hannah must keep hope alive and trust God's unconditional love.
Book Synopsis The Rose Legacy by : Kristen Heitzmann
Download or read book The Rose Legacy written by Kristen Heitzmann and published by Bethany House. This book was released on 2009-11 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new look for this bestselling novel set in 1860s Colorado. Two men vie for Carina's interest as she makes a new life for herself.
Book Synopsis 7 Secrets of a Phenomenal L.I.F.E. by : Howard Partridge
Download or read book 7 Secrets of a Phenomenal L.I.F.E. written by Howard Partridge and published by Sound Wisdom. This book was released on 2012-04-17 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: You are a Phenomenal Product! Everyone wants a phenomenal life, but few feel like they are living the life they really dream of. Many books have been written about goals, dreams and business, but this one reveals practical, real life, every day techniques for becoming the phenomenal person you were created to be, how to make phenomenal money and have phenomenal relationships. Most of all, it inspires the reader to take action in the areas of life that may have been neglected.
Book Synopsis Love Me If You Must (Patricia Amble Mystery Book #1) by : Nicole Young
Download or read book Love Me If You Must (Patricia Amble Mystery Book #1) written by Nicole Young and published by Baker Books. This book was released on 2007-04-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional renovator Tish Amble decided long ago that staying in one place is about as exciting as peeling wallpaper from plaster. So before the paint in each newly transformed home is dry, Tish is researching her next move. This time she chooses a small town in Michigan with a dilapidated Victorian that challenges her imagination. But Tish's idyllic small-town dream fizzles when she finds more in the creepy basement than what was revealed on the seller's disclosure-what looks like traces of foul play. With a hovering police officer living next door and a possible love interest just two doors down, Tish has her hands full. Will she discover the truth before it's too late?
Book Synopsis Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by : Joseph A. Michelli
Download or read book Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-05-20 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
Download or read book Indivisible written by Kristen Heitzmann and published by Waterbrook Press. This book was released on 2010 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Police Chief Jonah Westfall investigates when two raccoons are found mutilated in Redford, Colorado, hoping to stop the crimes before they escalate, as he faces problems of his own and drug trafficking in the town.
Download or read book Storm Surge written by Rene Gutteridge and published by Tyndale House Publishers, Inc.. This book was released on 2006-01-01 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: After ten years, FBI Agent Mick Kline thought he had put his past behind him. But when mysterious letters start arriving at his house, Mick finds himself drawn back to a case that had been solved ten years ago—a murder case in which Mick had once been the prime suspect. Mick's investigation leads him to a man on death row for a crime he claims he didn't commit and the homicide detective who handled the case. As Mick gets close to discovering the truth, a woman he cares about is kidnapped and held hostage. It's a race against time as Mick rushes to stop a murderer before he kills again.
Download or read book When Fish Fly written by Joseph Michelli and published by Hachette Books. This book was released on 2004-08-04 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.
Download or read book Brand Admiration written by C. Whan Park and published by John Wiley & Sons. This book was released on 2016-09-16 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brand Admiration uses deep research on consumer psychology, marketing, consumer engagement and communication to develop a powerful, integrated perspective and innovative approach to brand management. Using numerous real-world examples and backed by research from top notch academics, this book describes how companies can turn a product, service, corporate, person or place brand into one that customers love, trust and respect; in short, how to make a brand admired. The result? Greater brand loyalty, stronger brand advocacy, and higher brand equity. Admired brands grow more revenue in a more efficient way over a longer period of time and with more opportunities for growth. The real power of Brand Admiration is that it provides concrete, actionable guidance on how brand managers can make customers (and employees) admire a brand. Admired brands don't just do the job; they offer exactly what customers need (enabling benefits), in way that's pleasing, fun, interesting, and emotionally involving (enticing benefits), while making people feel good about themselves (enriching benefits). Providing these benefits, called 3 Es, is foundational to building , strengthening and leveraging brand admiration. In addition, the authors articulate a common-sense and action based measure of brand equity, and they develop dashboard metrics to diagnose if there are any 'canaries in the coal mine', and if so, what to do next. In short, Brand Admiration provides a coherent, cohesive approach to helping the brand stand the test of time. A well-designed, well-managed brand becomes a part of the public consciousness, and ultimately, a part of the culture. This trajectory is the fruit of decisions made from an integrated strategic standpoint. This book shows you how to shift the process for your brand, with practical guidance and an analytical approach.
Book Synopsis The Tender Vine (Diamond of the Rockies Book #3) by : Kristen Heitzmann
Download or read book The Tender Vine (Diamond of the Rockies Book #3) written by Kristen Heitzmann and published by Bethany House. This book was released on 2010-06-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aching from the recent loss of a constant companion, Carina DiGratia Shephard longs to return to the shelter of her close-knit family. Her husband, Quillan, is bent on proving his devotion, and they begin the arduous journey to the home of her youth nestled in the vineyards of Sonoma, California. But their arrival at the DiGratia estate is not the joyous occasion they expected. Will a confrontation with the past pull them apart--or will the love they once embraced be reignited?
Download or read book Next Is Now written by Lior Arussy and published by Simon & Schuster. This book was released on 2019-05-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the world’s leading authorities on customer-centric business transformation, Lior Arussy—founder and CEO of the global consulting firm Strativity Group—offers “a revolutionary, yet pragmatic guide to not only managing change, but driving and thriving in a world of cataclysmic explosions of information and technology” (Joseph Michelli, #1 New York Times bestselling author of Leading the Starbucks Way). The old business model of adapting to change for continued success is dead. Change is the new normal. There are no more periods of stability and predictability. There is only change. This continuous upheaval can undercut morale, decrease productivity and decimate profits, or it can be a game-changing opportunity. In Next Is Now, “Lior Arussy provides a comprehensive and instructive roadmap for leading change and preparing yourself and your organization for the future. He generously shares insider insights, examples, and lessons learned from his many years advising top business leaders.” (Denise Lee Yohn, author of What Great Brands Do). He helps corporate leaders and their employees view change as an opportunity to become invested, drive that change, and achieve more success and job satisfaction than if change were simply implemented from the top down. Based on his experience working one-on-one with major corporate clients like Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC and other Fortune 500 clients, Arussy shares his five-step Future Ready Impact program, guiding change-impacted employees and business owners from a victim mentality to one of participation and ownership. As Stephen Cannon, the former president and CEO of Mercedes-Benz USA, raves, “For anyone interested in building a thriving business, Lior Arussy’s insights provide actionable steps to integrate into your plans for achieving success.”
