Road Map For The Baldrige Journey

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Road Map for the Baldrige Journey

Author : Joe Kilbride
Publisher : Quality Press
ISBN 13 : 0873891988
Total Pages : 122 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Road Map for the Baldrige Journey by : Joe Kilbride

Download or read book Road Map for the Baldrige Journey written by Joe Kilbride and published by Quality Press. This book was released on 2015-12-21 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use the Criteria and award programs in an efficient and effective manner. This difficulty is somewhat by design, since the Criteria are non-prescriptive. The requirements are presented as more than 200 questions written in a generic manner to enable their application by all types of organizations. They do not tell leaders what to do to meet the requirements, which is both good and bad. While it allows organizations to develop processes to respond to the Criteria in ways that meet their unique needs, this has created a barrier for some leaders. This book provides a detailed road map and systematic process to design and implement a customized operating model for performance excellence based on the Criteria. The road map includes regular use of state award programs for feedback to enable mid-course correction. Though recognition is not its primary purpose, following this road map also increases the likelihood of being recognized by these award programs. The approach presented here will not guarantee an award, but it will help an organization’s leaders use the Criteria and award programs more efficiently and effectively as an aid to organizational transformation and improvement. "It is true, organizations are perfectly designed to get the results they are getting. The Baldrige framework is an operating model that guides organizations to establish key processes that are proven to yield high reliability. The framework, however, can be intimidating. Kilbride’s Road Map clearly explains and provides ‘doable’ steps to apply the Baldrige Criteria and become more process-honoring. It is a compilation of the valuable education, guidance, and support Joe provided us on our journey." David Fox, President and Pattie Skriba, VP Business Excellence Advocate Good Samaritan Hospitalbr2010 Baldrige Award Recipient "The Baldrige journey of continuous improvement never ends. For such a journey you need a knowledgeable co-pilot, and Joe Kilbride has helped many organizations, examiners, judges and others pursuing excellence to navigate that journey. His expertise is priceless and the Road Map makes him your virtual co-pilot. I hope you will take the first step today; excellence awaits." Bob Barnett Retired CEO, Motorola CGISSbr2002 Baldrige Award Recipient "Surviving the challenges of today's global competition requires having a long-term plan..... and a road map to get there. Here is the essential companion for a successful journey." David Boulay resident Illinois Manufacturing Excellence Center (IMEC)

Implementing Juran's Road Map for Quality Leadership

Author : Al Endres
Publisher : John Wiley & Sons
ISBN 13 : 9780471296195
Total Pages : 250 pages
Book Rating : 4.2/5 (961 download)

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Book Synopsis Implementing Juran's Road Map for Quality Leadership by : Al Endres

Download or read book Implementing Juran's Road Map for Quality Leadership written by Al Endres and published by John Wiley & Sons. This book was released on 2000 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." —Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute’s model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.

Journey to Excellence

Author : Kathleen Jennison Goonan
Publisher : Quality Press
ISBN 13 : 0873893107
Total Pages : 249 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Journey to Excellence by : Kathleen Jennison Goonan

Download or read book Journey to Excellence written by Kathleen Jennison Goonan and published by Quality Press. This book was released on 2009-11-14 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts

A Roadmap for Quality Transformation in Education

Author : Ncafe Nc Awards Excellence
Publisher : CRC Press
ISBN 13 : 9781574441390
Total Pages : 266 pages
Book Rating : 4.4/5 (413 download)

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Book Synopsis A Roadmap for Quality Transformation in Education by : Ncafe Nc Awards Excellence

Download or read book A Roadmap for Quality Transformation in Education written by Ncafe Nc Awards Excellence and published by CRC Press. This book was released on 1997-07-30 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: When it comes to educational performance, the United States does not fare well in comparison to our global competitors. Numerous challenges, such as our increasing dependence on technology, and the ongoing difficulties we face in providing cost-effective, good quality public education, point to the need for changes in our educational system if we are to provide a competitive workforce in the future.

The Making of a World-Class Organization

Author : E. David Spong
Publisher : Quality Press
ISBN 13 : 0873896009
Total Pages : 96 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis The Making of a World-Class Organization by : E. David Spong

Download or read book The Making of a World-Class Organization written by E. David Spong and published by Quality Press. This book was released on 2008-05-21 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The “silver bullets” are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and “how-to” applications to the in-house practitioners and consultants.Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 1 review) "David Spong is a hero from among the quality gurus of our time...and more than expounding on successful principles, he has practiced them and achieved the highest level of success with them. His and Ms. Collard's book describes their journey, highlights the key criteria and issues they had to address, and provides excellent insight into the 'behind the scenes' debates and agreements that occurred to lead Boeing to demonstrate their absolute and unwavering dedication to the Baldrige framework to start their journey before and continue their journey beyond winning the National Quality Award for manufacturing (1998) and service (2003)." A reader in Warwick, Rhode Island

Perioperative Quality Improvement - E-Book

Author : Carol J. Peden
Publisher : Elsevier Health Sciences
ISBN 13 : 0323834000
Total Pages : 451 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Perioperative Quality Improvement - E-Book by : Carol J. Peden

Download or read book Perioperative Quality Improvement - E-Book written by Carol J. Peden and published by Elsevier Health Sciences. This book was released on 2022-07-30 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality improvement (QI) principles are increasingly important in every area of today's healthcare, encompassing efforts to make healthcare delivery safer, more effective, patient-centered, timely, equitable, and efficient. Perioperative Quality Improvement provides up-to-date, easy-to-read guidance for perioperative clinicians on this critical topic. Each chapter covers a pertinent area of QI in the perioperative setting, focusing on both concepts and implementation. Written and edited by key international opinion leaders in the field, this text is a relevant, concise resource for anesthesiologists, surgeons, nurse anesthetists, and hospitalists—anyone involved in perioperative medicine regardless of specialty area. - Explains concepts related to understanding the tools and techniques used in improving the quality of care, establishing a culture of quality, prioritizing areas of improvement, collecting and analyzing data, communicating, motivating people to change, and performing ongoing evaluations. - Covers key topics such as patient-centered care, equity, shared decision making, process mapping, and sustainability. - Addresses the critical areas of structure, process and outcome with a focus on perioperative care and relevant case studies.

From Baldrige to the Bottom Line

Author : David W. Hutton
Publisher :
ISBN 13 : 9780873894739
Total Pages : 0 pages
Book Rating : 4.8/5 (947 download)

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Book Synopsis From Baldrige to the Bottom Line by : David W. Hutton

Download or read book From Baldrige to the Bottom Line written by David W. Hutton and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's one of the best-kept 'secrets' of the corporate world: for years, leading companies have been quietly using the Baldrige framework-not just to apply for this prestigious award-but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors-such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens. Best selling author David Hutton has drawn from his extensive assessment experience to create this in-depth handbook. Hutton not only shows how the assessment process works from a to Z, but also explains how to adapt the process to fit the needs of any organization. Written in a clear and logical style that avoids the use of jargon, From Baldrige to the Bottom Line will help any organization begin their improvement journey, stay on track, and get results. David Hutton has produced another management winner! from Baldrige to the Bottom Line is a 'must have' handbook for anyone interested in learning about or doing quality management system assessments. - Charles Aubrey Vice President, Quality Operations American Express Click here to visit the author's website.

Knowledge-Driven Profit Improvement

Author : Monte Lee Matthews
Publisher : CRC Press
ISBN 13 : 0429605684
Total Pages : 396 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Knowledge-Driven Profit Improvement by : Monte Lee Matthews

Download or read book Knowledge-Driven Profit Improvement written by Monte Lee Matthews and published by CRC Press. This book was released on 2019-07-23 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents an innovative and radically logical way of thinking about organizational knowledge and competition that centers on discipline, integration and focus. By tapping into the previously unrealized strengths that lie in all companies, the author suggests that it is possible for companies to move beyond informational chaos to create focused and enticing new opportunities. The 12 step method presented in the first five chapters show you how to take information from feedback from assessments, surveys and audits, convert it into usable knowledge and get bottom line improvements. The strategy expands the plan-do-check-act (PDCA) model into a Plan-Do-Knowledge-Act (PDKA) process. The case studies provided reinforce the principles and the theory behind them. Significant challenges face any organization intent on becoming world-class by managing knowledge effectively. They can be classified into four types: making use of your information by integrating it, organizing the different forms of information into a manageable framework, focusing equal attention on your strengths and your weaknesses, developing decision-making criteria based on key company drivers. The12 steps outlined in Knowledge-Driven Profit Improvement: Implementing Assessment Feedback Using PDKAction Theory will show you how to make your company into a world-class organization. Features Assists companies in becoming more competitive Serves as a guide for companies to use when taking their feedback from assessments, surveys, and audits, then integrating the feedback, and prioritizing it so that financial and operational improvements can be made Allows companies to use the information they have been accruing for years Helps companies establish better business priorities for the purpose of better planning Demonstrates the significance of improvements made by using the information gained from assessments.

Work in America [2 volumes]

Author : Carl E. Van Horn
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1576076776
Total Pages : 780 pages
Book Rating : 4.5/5 (76 download)

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Book Synopsis Work in America [2 volumes] by : Carl E. Van Horn

Download or read book Work in America [2 volumes] written by Carl E. Van Horn and published by Bloomsbury Publishing USA. This book was released on 2003-12-15 with total page 780 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first comprehensive analysis of work and the workforce in the United States, from the Industrial Revolution to the era of globalization. This comprehensive two-volume reference book is the first to analyze the central role of work and the workforce in U.S. life from the Industrial Revolution through today's information economy. Drawing on a variety of disciplines—economics, public policy, law, human and civil rights, cultural studies, and organizational psychology—its 256 entries examine key events, concepts, institutions, and individuals in labor history. Entries also tackle tough contemporary questions that reflect the conflicts inherent in capitalism. What is the impact of work on families and communities? On minority and immigrant populations? How shall we respond to changing work roles and the growing influence of the transnational corporation? Work in America describes and evaluates attempts to address social and class issues—affirmative action, occupational health and safety, corporate management science, and trade unionism and organized labor—and offers the kind of comprehensive understanding needed to discover workable solutions.

Baldrige Award Winning Quality

Author : Mark G. Brown
Publisher :
ISBN 13 :
Total Pages : 524 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Baldrige Award Winning Quality by : Mark G. Brown

Download or read book Baldrige Award Winning Quality written by Mark G. Brown and published by . This book was released on 1993 with total page 524 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Quality Journey

Author : Joseph H. Boyett
Publisher : Dutton Adult
ISBN 13 :
Total Pages : 376 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Quality Journey by : Joseph H. Boyett

Download or read book The Quality Journey written by Joseph H. Boyett and published by Dutton Adult. This book was released on 1993 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a fascinating case study for any executive who knows that superior quality and superb service are the ultimate corporate goals for the '90s, the authors tell how IBM decided to challenge itself by setting out to win the coveted Malcolm Baldridge National Quality Award.

It's My Company Too!

Author : Kenneth R Thompson
Publisher : Greenleaf Book Group
ISBN 13 : 1608323978
Total Pages : 297 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis It's My Company Too! by : Kenneth R Thompson

Download or read book It's My Company Too! written by Kenneth R Thompson and published by Greenleaf Book Group. This book was released on 2012-10-23 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like college athletes, engaged employees are valuable, but entangled employees, like Olympians, are the ones who take an organization to new heights. What makes these top-performing employees have such an impact on the success of each of their organizations? What encourages their sense of organizational ownership? With deep insight into eight award-winning, market-leading companies, It’s My Company Too! explores how the highest-performing organizations entangle employees, systems, culture, and leadership into a unified drive for excellence. The entangled culture emerges from a unique synergy and magnetism within the organization that is the result of leaders: • Doing extraordinary things • Building an ethical organization • Focusing human capital • Using processes to guide performance • Building self-efficacy and esteem • Developing freedom and responsibility within a culture of discipline • Hardwiring discretionary thinking and actions • Guiding the transformational process Through interviews and extensive field research, the authors analyze how companies across industries tackle internal and external challenges, constructing the pieces of the entanglement puzzle. Along the way, they show you how to develop motivated, involved, and entangled employees who embody an organization’s core values, vision, and mission—and succeed beyond imagination.

The Baldrige Quality System

Author : Stephen George
Publisher :
ISBN 13 :
Total Pages : 328 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis The Baldrige Quality System by : Stephen George

Download or read book The Baldrige Quality System written by Stephen George and published by . This book was released on 1992-10-08 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Malcolm Baldrige National Quality Award was established to stimulate American organizations to improve quality through a well-conceived and well-defined quality system. Stephen George's book explains how to use that system to manage quality in your organization. It provides a proven path out of the frustrating maze of quality programs, techniques and consulting fads by explaining what Baldrige Quality is and how your company can use the Baldrige Award program to transform your business. What Stephen George shows is that the Baldrige criteria can help you measure and evaluate quality just as you measure and evaluate the accounting or financial health of your organization. You can't manage what you can't measure. This book shows that quality can definitely be managed and measured. The Baldrige Quality System is also a vital insider's guide that describes how to put together a winning Baldrige application. It identifies the steps required to prepare an effective application and clearly explains how applications are reviewed, site visits conducted, and winners selected. Stephen George shows how to use the Baldrige application process to assess your current quality system, benchmark performance against key competitors and world-class standards, integrate proven quality techniques into every business process, communicate a long-term commitment to organization-wide quality, improve relationships with suppliers, and make external and internal customer satisfaction a driving force for positive change.

The Malcolm Baldrige National Quality Award

Author : Maureen S. Heaphy
Publisher : Addison Wesley Longman
ISBN 13 :
Total Pages : 468 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis The Malcolm Baldrige National Quality Award by : Maureen S. Heaphy

Download or read book The Malcolm Baldrige National Quality Award written by Maureen S. Heaphy and published by Addison Wesley Longman. This book was released on 1995 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: With quality programs proliferating in companies worldwide, the Malcolm Baldrige National Quality Award has become a valuable tool for benchmarking, improving, and recognizing quality efforts. The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth, an excellent resource for any organization seeking to use the criteria for quality and performance improvement, includes tips on the application process as well as common mistakes to avoid. Comprehensive and thoroughly up-to-date, this is the only book on the subject to address the ISO 9000:1994 standards. A complete case study of a Baldrige Award application follows the entire process from start to finish the application, the examiner's response, the feedback report, and the site visit preparation giving you an excellent view of how the process works as well as the challenges and commitments involved in achieving Baldrige Award levels of quality and performance. The book also includes a look at the future of the Baldrige Award. "This book presents information on the Malcolm Baldrige National Quality Award in a very intelligible manner that can be used for a comprehensive, readable interpretation of the criteria. The clear and concise explanations are useful for self-assessment and improvement. It is a fine addition to the literature on how to get better, faster, using these criteria as a roadmap." Edwin Shecter, President, Quality Resources Company 020163368XB04062001

Leading Your Healthcare Organization to Excellence

Author : Patrice Spath
Publisher :
ISBN 13 :
Total Pages : 276 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Leading Your Healthcare Organization to Excellence by : Patrice Spath

Download or read book Leading Your Healthcare Organization to Excellence written by Patrice Spath and published by . This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book about performance excellence, which uses the Baldrige criteria as a framework for getting there. As Spath indicates, "the criteria stimulate organizational excellence without being prescriptive."

The Quality Journey

Author : Littleton C. MacDorman
Publisher : Transportation Research Board
ISBN 13 : 9780309057110
Total Pages : 84 pages
Book Rating : 4.0/5 (571 download)

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Book Synopsis The Quality Journey by : Littleton C. MacDorman

Download or read book The Quality Journey written by Littleton C. MacDorman and published by Transportation Research Board. This book was released on 1995 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides an historical perspective of Total Quality Management (TQM), highlights important events in the private and public sectors, and delineates principles of TQM for the transit industry.

Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

Author : Kay Kendall
Publisher : McGraw Hill Professional
ISBN 13 : 125958867X
Total Pages : 241 pages
Book Rating : 4.2/5 (595 download)

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Book Synopsis Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results by : Kay Kendall

Download or read book Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results written by Kay Kendall and published by McGraw Hill Professional. This book was released on 2016-12-09 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: * Drive employee engagement to exciting new levels * Create an organizational culture that energizes everyone * Maintain upward momentum, even in a downturn * Counteract negativity and entitlement with positive feedback * Get your senior managers on board and up to speed * Cultivate strong leaders and build powerful teams * Accelerate excellence throughout your organization Whether you’re a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it’s a complete master class in succeeding and leading—the Malcolm Baldrige way.