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Return On Customer
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Download or read book Return on Customer written by Don Peppers and published by Broadway Business. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the critical need to measure customers' long-term profitability and loyalty to identify the specific products and services that can increase the customer base and to assess the effectiveness of popular marketing techniques.
Book Synopsis The Effortless Experience by : Matthew Dixon
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Book Synopsis Becoming Functional by : Joshua Backfield
Download or read book Becoming Functional written by Joshua Backfield and published by "O'Reilly Media, Inc.". This book was released on 2014-07-02 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you have an imperative (and probably object-oriented) programming background, this hands-on book will guide you through the alien world of functional programming. Author Joshua Backfield begins slowly by showing you how to apply the most useful implementation concepts before taking you further into functional-style concepts and practices. In each chapter, you’ll learn a functional concept and then use it to refactor the fictional XXY company’s imperative-style legacy code, writing and testing the functional code yourself. As you progress through the book, you’ll migrate from Java 7 to Groovy and finally to Scala as the need for better functional language support gradually increases. Learn why today’s finely tuned applications work better with functional code Transform imperative-style patterns into functional code, following basic steps Get up to speed with Groovy and Scala through examples Understand how first-class functions are passed and returned from other functions Convert existing methods into pure functions, and loops into recursive methods Change mutable variables into immutable variables Get hands-on experience with statements and nonstrict evaluations Use functional programming alongside object-oriented design
Download or read book I'll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Book Synopsis Accounting Information Systems by : Leslie Turner
Download or read book Accounting Information Systems written by Leslie Turner and published by John Wiley & Sons. This book was released on 2020-01-02 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accounting Information Systems provides a comprehensive knowledgebase of the systems that generate, evaluate, summarize, and report accounting information. Balancing technical concepts and student comprehension, this textbook introduces only the most-necessary technology in a clear and accessible style. The text focuses on business processes and accounting and IT controls, and includes discussion of relevant aspects of ethics and corporate governance. Relatable real-world examples and abundant end-of-chapter resources reinforce Accounting Information Systems (AIS) concepts and their use in day-to-day operation. Now in its fourth edition, this popular textbook explains IT controls using the AICPA Trust Services Principles framework—a comprehensive yet easy-to-understand framework of IT controls—and allows for incorporating hands-on learning to complement theoretical concepts. A full set of pedagogical features enables students to easily comprehend the material, understand data flow diagrams and document flowcharts, discuss case studies and examples, and successfully answer end-of-chapter questions. The book’s focus on ease of use, and its straightforward presentation of business processes and related controls, make it an ideal primary text for business or accounting students in AIS courses.
Book Synopsis Bulletin by : National Association of Credit Men (U.S.)
Download or read book Bulletin written by National Association of Credit Men (U.S.) and published by . This book was released on 1909 with total page 1044 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Control of Customer Returns by : Edgar Howard Gault
Download or read book The Control of Customer Returns written by Edgar Howard Gault and published by . This book was released on 1942 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Engineering World written by and published by . This book was released on 1925 with total page 848 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Uncommon Service by : Frances X. Frei
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Book Synopsis In Search of Business Value by : Robert L. McDowell
Download or read book In Search of Business Value written by Robert L. McDowell and published by SelectBooks, Inc.. This book was released on 2004 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Offers a practical, close-up examination of how a manager or executive can best determine whether a new technology expenditure is justified by a business need." - cover.
Book Synopsis Minutes of Meeting by : Association of Edison Illuminating Companies
Download or read book Minutes of Meeting written by Association of Edison Illuminating Companies and published by . This book was released on 1915 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Grokking Simplicity by : Eric Normand
Download or read book Grokking Simplicity written by Eric Normand and published by Simon and Schuster. This book was released on 2021-05-18 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distributed across servers, difficult to test, and resistant to modification--modern software is complex. Grokking Simplicity is a friendly, practical guide that will change the way you approach software design and development. It introduces a unique approach to functional programming that explains why certain features of software are prone to complexity, and teaches you the functional techniques you can use to simplify these systems so that they''re easier to test and debug. Available in PDF (ePub, kindle, and liveBook formats coming soon). about the technology Even experienced developers struggle with software systems that sprawl across distributed servers and APIs, are filled with redundant code, and are difficult to reliably test and modify. Adopting ways of thinking derived from functional programming can help you design and refactor your codebase in ways that reduce complexity, rather than encouraging it. Grokking Simplicity lays out how to use functional programming in a professional environment to write a codebase that''s easier to test and reuse, has fewer bugs, and is better at handling the asynchronous nature of distributed systems. about the book In Grokking Simplicity, you''ll learn techniques and, more importantly, a mindset that will help you tackle common problems that arise when software gets complex. Veteran functional programmer Eric Normand guides you to a crystal-clear understanding of why certain features of modern software are so prone to complexity and introduces you to the functional techniques you can use to simplify these systems so that they''re easier to read, test, and debug. Through hands-on examples, exercises, and numerous self-assessments, you''ll learn to organize your code for maximum reusability and internalize methods to keep unwanted complexity out of your codebase. Regardless of the language you''re using, the ways of thinking in this book will help recognize problematic code and tame even the most complex software. what''s inside Apply functional programming principles to reduce codebase complexity Work with data transformation pipelines for code that''s easier to test and reuse Tools for modeling time to simplify asynchrony 60 exercises and 100 questions to test your knowledge about the reader For experienced programmers. Examples are in JavaScript. about the author Eric Normand has been a functional programmer since 2001 and has been teaching functional programming online and in person since 2007. Visit LispCast.com to see more of his credentials.
Book Synopsis Microsoft SQL Server 2012 T-SQL Fundamentals by : Itzik Ben-Gan
Download or read book Microsoft SQL Server 2012 T-SQL Fundamentals written by Itzik Ben-Gan and published by Pearson Education. This book was released on 2012 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Readers will learn how to apply T-SQL fundamentals, create tables, and define data integrity, understand logical query processing and simplify code to go beyond the fundamentals with pivoting techniques and set grouping in this essential SQL server guide.
Download or read book Java to Kotlin written by Duncan McGregor and published by "O'Reilly Media, Inc.". This book was released on 2021-08-16 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: It takes a week to travel the 8,000 miles overland from Java to Kotlin. If you're an experienced Java developer who has tried the Kotlin language, you were probably productive in about the same time. You'll have found that they do things differently in Kotlin, though. Nullability is important, collections are different, and classes are final by default. Kotlin is more functional, but what does that mean, and how should it change the way that you program? And what about all that Java code that you still have to support? Your tour guides Duncan and Nat first made the trip in 2015, and they've since helped many teams and individuals follow in their footsteps. Travel with them as they break the route down into legs like Optional to Nullable, Beans to Values, and Open to Sealed Classes. Each explains a key concept and then shows how to refactor production Java to idiomatic Kotlin, gradually and safely, while maintaining interoperability. The resulting code is simpler, more expressive, and easier to change. By the end of the journey, you'll be confident in refactoring Java to Kotlin, writing Kotlin from scratch, and managing a mixed language codebase as it evolves over time.
Book Synopsis SIMPLIFIED SIX SIGMA by : N. GOPALAKRISHNAN
Download or read book SIMPLIFIED SIX SIGMA written by N. GOPALAKRISHNAN and published by PHI Learning Pvt. Ltd.. This book was released on 2012-02-11 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This compact and concise text, based on the rich and vast experience of the author gained while training thousands of individuals, explains in detail what Six Sigma is and why it is necessary to adapt the process. It explains the methodology, tools to be used, and the Six Sigma implementation process. The book describes how to define a problem, how to measure the key inputs and outputs, and how to collect and analyse the data. It discusses the method of identifying the problems, solutions and, with this, to improve the problem process to get Six Sigma output on a continuous basis. The book gives details of how to impart training on the Six Sigma concepts, tools and implementation methodology to master black belts, black belts and green belts. It contains a detailed syllabus for the training, and the method of selecting the trainers. This book should prove extremely useful to students of engineering, especially Production/Mechanical Engineering and Industrial Engineering and Management, and postgraduate students of business management. It will be of immense value to all the organisations which wish to achieve highest quality outputs. KEY FEATURES : Illustrates all the tools to be used in each of the phases with ready to use templates using the MS Excel work sheets. Explains step-by-step the implementation process and how to record the results. Describes the data collection process and forms to be used for different types of data. Discusses how to control all the processes to ensure stability in the process. Contains a number of case studies to help both students and professionals.
