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Rethinking The Delivery Of Public Services To Citizens
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Book Synopsis Rethinking the Delivery of Public Services to Citizens by : F. Leslie Seidle
Download or read book Rethinking the Delivery of Public Services to Citizens written by F. Leslie Seidle and published by IRPP. This book was released on 1995 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Book Synopsis The Politics of Public Management by : David A. Good
Download or read book The Politics of Public Management written by David A. Good and published by University of Toronto Press. This book was released on 2003-01-01 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: David Good's The Politics of Public Management is a 'textbook case' in public administration; it deals with the events and circumstances surrounding the scandal of the grants and contributions audit at Human Resources Development Canada (HRDC). More specifically, Good argues that the HRDC scandal or crisis was the result of a complex series of factors, which transformed a fixable administrative matter into media headlines alleging that the government had lost one billion dollars. The author further contextualizes this scandal by analyzing the dichotomies and contradictions inherent in public administration and supporting the larger premise that certain trade-offs must be made in the administration of any public organization. Good skillfully weaves together into a coherent and comprehensible whole both theoretical (or conceptual) and practical considerations. He draws on current scholarship throughout his analysis and captures for the reader the nuances and complexities of public administration. The first and only extensive critical examination to date of the events surrounding the scandal at HRDC, this text offers an original and groundbreaking contribution to current scholarship on public administration and management in Canada.
Book Synopsis OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches by : OECD
Download or read book OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches written by OECD and published by OECD Publishing. This book was released on 2009-10-02 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
Book Synopsis Rethinking Public Sector Compensation: What Ever Happened to the Public Interest? by : Thom Reilly
Download or read book Rethinking Public Sector Compensation: What Ever Happened to the Public Interest? written by Thom Reilly and published by M.E. Sharpe. This book was released on 2012-05-04 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed as a comprehensive overview of public sector compensation, the book addresses strategies for change, with the author warning that failure of the profession to address this issue will ultimately lead to citizens taking matters into their own hands. The author's issues-oriented approach addresses his core message--that the escalation of public sector compensation is impacting the ability of government to meet its core responsibility and the failure of government to address this has serious consequences. Not just a critique, the book presents context, analysis, and suggestions for reform. Reilly outlines specific plans for reform, including more openness; education and engagement of the public; state-level reforms governing the awarding of increases for public sector compensation plans; eliminating outdated vestitures of public sector compensation such as longevity pay, payments for sick leave accumulated upon termination, and automatic cost-of-living adjustments; and adoption of pay-for-performance programs and one-time bonus awards for meritorious performance, among others. Two unique and valuable features of the book are the author's detailed model of public-versus-private sector compensation, constructed to gauge the cost of lifetime compensation, and his model of the Iron Triangle to illustrate how elected politicians, management and labor representatives engage in nontransparent discussions involving public pay and benefits.
Book Synopsis Citizen, Customer, Partner by : John Clayton Thomas
Download or read book Citizen, Customer, Partner written by John Clayton Thomas and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
Author :University of Regina. Canadian Plains Research Center Publisher :University of Regina Press ISBN 13 :9780889771338 Total Pages :132 pages Book Rating :4.7/5 (713 download)
Book Synopsis Building the Social Union by : University of Regina. Canadian Plains Research Center
Download or read book Building the Social Union written by University of Regina. Canadian Plains Research Center and published by University of Regina Press. This book was released on 2002 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: An analysis of SUFA, the social union framework agreement, signed in 1999 by the federal government and nine provincial governments.
Book Synopsis Productivity in Public and Non Profit Organizations by : Evan M. Berman
Download or read book Productivity in Public and Non Profit Organizations written by Evan M. Berman and published by SAGE. This book was released on 1998-03-10 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a wide range of tools and strategies to promote employee motivation, cost-effective service delivery, effective partnering, harmonious workplace relations and the use of information technology.
Book Synopsis Co-Production and Public Service Management by : Victor Pestoff
Download or read book Co-Production and Public Service Management written by Victor Pestoff and published by Routledge. This book was released on 2018-10-03 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.
Book Synopsis Rethinking Public Sector Compensation by : Thom Reilly
Download or read book Rethinking Public Sector Compensation written by Thom Reilly and published by Routledge. This book was released on 2014-12-18 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed as a comprehensive overview of public sector compensation, the book addresses strategies for change, with the author warning that failure of the profession to address this issue will ultimately lead to citizens taking matters in their own hands. The author's issues-oriented approach addresses his core messagethat the escalation of public sector compensation is impacting the ability of government to meet its core responsibility and the failure of government to address this has serious consequences. Not just a critique, it presents context, analysis, and suggestions for reform.
Book Synopsis Between State and Market by : Kahanoff Foundation. Non-Profit Sector Research Initiative
Download or read book Between State and Market written by Kahanoff Foundation. Non-Profit Sector Research Initiative and published by McGill-Queen's Press - MQUP. This book was released on 2001 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt: Between State and Market surveys and critiques the existing literature on charities law as well as the laws themselves. The authors offer policy prescriptions for the future of an increasingly vital sector of Canadian society. The first section of the book contains an overview of the charitable sector in Canada, a sociological review of altruism in different societies, a discussion of altruism in various philosophical and religious traditions, an economic analysis of "rational voluntarism," and an assessment of the relationship between the charitable sector and the welfare state. The second section contains five papers on the legal definition of charity, both general (the jurisprudence of the Federal Court of Appeal and a proposal for rethinking the concept of "public benefit"), and particular (the political purposes doctrine, religion as charity, and a commentary on the recent major Supreme Court decision on the meaning of charity). The third section deals with the tax status of charities: two papers evaluate the current tax credit system and one deals with the administration of charities by the Canada Customs and Revenue Agency. The final section contains essays on charities and commercial enterprise, on the regulation of fund-raising, and on needed reforms in non-profit corporation law. At a time when the federal government is about to embark on a wide range of policy initiatives to assist and regulate the non-profit sector, these essays are necessary reading for anyone concerned with the future of the charitable sector in Canada. Contributors include Neil Brooks (Osgoode Hall Law School), Cara Cameron (McGill), Bruce Chapman, Kevin Davis (Toronto), Abraham Drassinower (Toronto), David Duff (Toronto), Richard Janda (McGill), Will Kymlicka (Queen's), Andrée Lajoie (Montreal), Mayo Moran (Toronto), Charles-Maxime Panaccio (office of Mr Justice Charles Gonthier), Jim Phillips, Jane Allyn Piliavin (Wisconsin-Madison), David Sharpe (Attorney-General's Office, New York State), Lorne Sossin (Osgoode Hall Law School), David Stevens, and Jen-Chieh Ting (Academia Sinica). Jim Phillips is professor of law at the University of Toronto. Bruce Chapman is professor of law at the University of Toronto. David Stevens is professor of law at McGill University
Book Synopsis Rethinking Government by : F. Leslie Seidle
Download or read book Rethinking Government written by F. Leslie Seidle and published by IRPP. This book was released on 1993 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document contains papers on the following topics: situating the debate on government reform; coping with change: how public and private organizations read and respond to turbulent external environments; reshaping the management of government: the next steps initiative in the United Kingdom; priorities and potential in reinventing government; experiencing a sea of change in the democratic potential of regulation; and the promise and the problems of reinventing local government.
Book Synopsis Citizens and E-Government: Evaluating Policy and Management by : Reddick, Christopher G.
Download or read book Citizens and E-Government: Evaluating Policy and Management written by Reddick, Christopher G. and published by IGI Global. This book was released on 2010-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.
Book Synopsis Citizen-Centered Governance by : Anwar Shah
Download or read book Citizen-Centered Governance written by Anwar Shah and published by . This book was released on 2007-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The development literature is replete with failed attempts to reform public sector governance in developing countries. This book, written by Matthew Andrews and Anwar Shah, argues that technocratic approaches to public sector reform are unlikely to succeed in the future as well. Instead citizen empowerment through a rights-based approach to demand accountability from their governments and a results-based culture of governance holds significant potential for success. The authors present a comprehensive framework to accomplish these goals through institutional reforms, and they highlight examples from international practices in which elements of such approaches have been implemented. This important new series represents a response to several independent evaluations in recent years that have argued that development practitioners and policy makers dealing with public sector reforms in developing countries and, indeed, anyone with a concern for effective public governance could benefit from a synthesis of newer perspectives on public sector reforms. This series distills current wisdom and presents tools of analysis for improving the efficiency, equity, and efficacy of the public sector. Leading public policy experts and practitioners have contributed to the series.
Book Synopsis Reconsidering Policy by : Crowley, Kate
Download or read book Reconsidering Policy written by Crowley, Kate and published by Policy Press. This book was released on 2021-08-11 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For nation-states, the contexts for developing and implementing policy have become more complex and demanding. Yet policy studies have not fully responded to the challenges and opportunities represented by these developments. Governance literature has drawn attention to a globalising and network-based policy world, but politics and the role of the state have been de-emphasised. This book addresses this imbalance by reconsidering traditional policy-analytic concepts, and re-developing and extending new ones, in a melded approach defined as systemic institutionalism. This links policy with governance and the state and suggests how real-world issues might be substantively addressed.
Book Synopsis ICEG2006-Proceedings of the 6th International Conference on e-Government by :
Download or read book ICEG2006-Proceedings of the 6th International Conference on e-Government written by and published by Academic Conferences Limited. This book was released on with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Routledge Handbook of Global Public Policy and Administration by : Thomas R. Klassen
Download or read book The Routledge Handbook of Global Public Policy and Administration written by Thomas R. Klassen and published by Taylor & Francis. This book was released on 2016-11-10 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Global Public Policy and Administration is a comprehensive leading-edge guide for students, scholars and practitioners of public policy and administration. Public policy and administration are key aspects of modern societies that affect the daily lives of all citizens. This handbook examines current trends and reforms in public policy and administration, such as financial regulation, risk management, public health, e-government and many others at the local, national and international levels. The two themes of the book are that public policy and administration have acquired an important global aspect, and that a critical role for government is the regulation of capital. The handbook is organized into three thematic sections – Contemporary Challenges, Policy and Administration Responses and Forging a Resilient Public Administration – to allow readers to quickly access knowledge and improve their understanding of topics. The opening chapter, introductions to sections and extensive glossary aid readers to most effectively learn from the book. Each chapter provides a balanced overview of current knowledge, identifying issues and discussing relevant debates. The book is written by authors from Europe, Asia, North and South America, Africa and Australia.
Book Synopsis Putting Citizens First by : Evert A. Lindquist
Download or read book Putting Citizens First written by Evert A. Lindquist and published by ANU E Press. This book was released on 2013-08-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve?
