Retail Customer Service Fundamentals 2nd Edition

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Author :
Publisher : DMSRetail Inc.
ISBN 13 : 0973914122
Total Pages : 57 pages
Book Rating : 4.9/5 (739 download)

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Book Synopsis Retail Customer Service Fundamentals 2nd Edition by : DMSRetail

Download or read book Retail Customer Service Fundamentals 2nd Edition written by DMSRetail and published by DMSRetail Inc.. This book was released on 2013-06-29 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is what you'll discover: Two perfect statements to make to a prospective employer which will win you the job hands down. Or, if you already have the job, these statements will make it obvious to anyone that you ‘get it’ with regard to customer service and you’ll move up fast. Page 7. The 3 really simple and common things you have to be really, really good at to make sure you stand out from the crowd. Page 30. The one simple move you can learn to make which ensures you will never fail to greet your customer – no matter what you are doing. Page 11. How to start building instant rapport with your customers in a comfortable, non-threatening way. Page 14. 7 things that you cannot say or do if you expect customers to respond favorably to you. Page 34. 7 rules of proper conduct to make sure you not only keep your job, but set a shining example for those around you. Page 29. 5 ways to spot team shoplifting in action. Page 27. How to be a customer service fanatic. Page 48. The important connection between customer satisfaction and your work ethic. Page 7. How to use ‘sales talk’ to your best advantage. Page 44. The clear difference between sales orientation and task orientation. Page 43. Avoiding the cookie cutter approach to customers. Page 38. 13 tips on how to make sure you present a great image to your customers. Page 32. 5 things to do when you encounter a suspected shoplifter. Page 27. 3 statements that will help your customer out of an embarrassing situation. Page 21. Tips on how to handle telephone calls like an expert. Page 24. 11 must do’s when it comes to store maintenance standards. Page 26. The 6 steps of the sales process, fully explained. Page 13. Explanations and examples of open ended questions. Page 14. 4 examples of closing statements. Page 17. When to stop trying to overcome the customers’ objections, and why. Page 16. The 7 basics of a positive shopping experience. Page 9. 10 ways that you can personally impact the positive shopping experience. Page 10. 2 amazing facts about customer complaints. Page 22. Learn the golden rule of Customer Service and when it does not apply. Page 7. Success tip for learning the basics of the sales process in a comfortable, no anxiety way. Page 17. 6 ways to become an expert in handling multiple customers at the same time. Page 19. The 3 main ways to show customers that you value their time. Page 20. 2 things that must be done, at the check-out, to ensure that you leave a great lasting impression. Page 22. Learn how to know the difference between shoppers who are customers and shoppers who are not. Page 8 And so much more...

Fundamentals of Children's Services, Second Edition

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Author :
Publisher : American Library Association
ISBN 13 : 0838996086
Total Pages : 471 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Fundamentals of Children's Services, Second Edition by : Michael Sullivan

Download or read book Fundamentals of Children's Services, Second Edition written by Michael Sullivan and published by American Library Association. This book was released on 2013-05-09 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: Those studying to become children's librarians, experienced and new children's librarians, library administrators, and trustees alike will find Sullivan’s book a definitive guide to the fundamentals of children's services.

Hearing Science Fundamentals, Second Edition

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Publisher : Plural Publishing
ISBN 13 : 1635503299
Total Pages : 395 pages
Book Rating : 4.6/5 (355 download)

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Book Synopsis Hearing Science Fundamentals, Second Edition by : Norman J. Lass

Download or read book Hearing Science Fundamentals, Second Edition written by Norman J. Lass and published by Plural Publishing. This book was released on 2021-11-05 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: NOW PUBLISHED BY PLURAL! Hearing Science Fundamentals, Second Edition maintains the straightforward style of the previous edition, introducing the basic concepts in hearing science in an easy-to-understand format. With a wide variety of student-friendly features and instructor resources, this comprehensive textbook facilitates the absorption of technical material by both undergraduate and graduate students. The text is divided into four clear sections to cover everything from the physics of sound to the anatomy and physiology of the auditory pathway and beyond. The textbook begins by delving into the basics of acoustics and digital signal processing (DSP). In the next section, readers will find full coverage of the basic anatomy and physiology of the auditory mechanism. The third section contains eight chapters on psychoacoustics and how sound is perceived via the auditory pathways. The book wraps up with a brand-new section devoted to pathologies of the auditory mechanisms. New to the Second Edition: * New coauthor, Jeremy J. Donai, AuD, PhD, brings his extensive clinical and research experience to the concepts discussed * Nine new chapters, including: Review of Speech Acoustics (Chapter 2); Digital Signal Processing (Chapter 3); Binaural Processing (Chapter 8); Temporal Processing (Chapter 10); Signal Detection Theory (Chapter 13); Auditory Perception and Hearing Impairment (Chapter 14); Separate and expanded chapters for Pathologies of the Auditory Mechanism (Chapter 9) from first edition; Pathologies of the Conductive Auditory Mechanism (Chapter 15); Pathologies of the Sensory Auditory Mechanism (Chapter 16); Pathologies of the Central Auditory Mechanism (Chapter 17) * Clinical Notes and Vocabulary Checks features have been added through the textEvidence-based information incorporated throughout the text * Updated Recommended Readings list * Audio examples and overview lecture videos for students Key Features: * Learning Objectives and Key Terms at the beginning of each chapter prepare the student for the chapter contents * Two-color anatomical and line illustrations aid understanding of important technical concepts * Q & A boxes reinforce important information presented in the text * A Glossary of important terms Disclaimer: Please note that ancillary content (such as documents, quizzes, and exercises) may not be included as published in the original print version of this book.

Vibration

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Publisher : CRC Press
ISBN 13 : 1439833311
Total Pages : 1042 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Vibration by : Clarence W. de Silva

Download or read book Vibration written by Clarence W. de Silva and published by CRC Press. This book was released on 2006-09-14 with total page 1042 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintaining the outstanding features and practical approach that led the bestselling first edition to become a standard textbook in engineering classrooms worldwide, Clarence de Silva's Vibration: Fundamentals and Practice, Second Edition remains a solid instructional tool for modeling, analyzing, simulating, measuring, monitoring, testing, control

Accounting Fundamentals for Health Care Management

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Publisher : Jones & Bartlett Learning
ISBN 13 : 1284124932
Total Pages : 242 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Accounting Fundamentals for Health Care Management by : Finkler

Download or read book Accounting Fundamentals for Health Care Management written by Finkler and published by Jones & Bartlett Learning. This book was released on 2018-02-05 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accounting Fundamentals for Health Care Management is ideal for an introductory course in financial accounting in both undergraduate and graduate programs. With a focus on basic accounting in health care management, this essential book contains the vocabulary of and an introduction to the tools and concepts employed by finance officers. Students will learn how to assess financial information, ask the appropriate questions, and understand the jargon-laden answers.

The Customer Rules

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Publisher : Crown Currency
ISBN 13 : 0770435610
Total Pages : 210 pages
Book Rating : 4.7/5 (74 download)

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Book Synopsis The Customer Rules by : Lee Cockerell

Download or read book The Customer Rules written by Lee Cockerell and published by Crown Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Fundamentals of Search and Rescue

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Publisher : Jones & Bartlett Learning
ISBN 13 : 9780763748074
Total Pages : 364 pages
Book Rating : 4.7/5 (48 download)

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Book Synopsis Fundamentals of Search and Rescue by : Donald C. Cooper

Download or read book Fundamentals of Search and Rescue written by Donald C. Cooper and published by Jones & Bartlett Learning. This book was released on 2005 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provids an overview of all aspects of search and rescue procedures and equipment, It teaches the absolutely essential techniques employed by nearly all search and rescue personnel. This book offers an in-depth and practical approach to search and rescue and is recommended for all emergency responders. For both paid and unpaid professionals, this resource combines dynamic features with the latest comprehensive content.

Fundamentals of Astrodynamics

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Publisher : Courier Dover Publications
ISBN 13 : 0486497046
Total Pages : 435 pages
Book Rating : 4.4/5 (864 download)

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Book Synopsis Fundamentals of Astrodynamics by : Roger R. Bate

Download or read book Fundamentals of Astrodynamics written by Roger R. Bate and published by Courier Dover Publications. This book was released on 2020-01-15 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: Widely known and used throughout the astrodynamics and aerospace engineering communities, this teaching text was developed at the U.S. Air Force Academy. Completely revised and updated 2018 edition.

Microsoft Azure Essentials - Fundamentals of Azure

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Publisher : Microsoft Press
ISBN 13 : 0735697302
Total Pages : 400 pages
Book Rating : 4.7/5 (356 download)

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Book Synopsis Microsoft Azure Essentials - Fundamentals of Azure by : Michael Collier

Download or read book Microsoft Azure Essentials - Fundamentals of Azure written by Michael Collier and published by Microsoft Press. This book was released on 2015-01-29 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Azure Essentials from Microsoft Press is a series of free ebooks designed to help you advance your technical skills with Microsoft Azure. The first ebook in the series, Microsoft Azure Essentials: Fundamentals of Azure, introduces developers and IT professionals to the wide range of capabilities in Azure. The authors - both Microsoft MVPs in Azure - present both conceptual and how-to content for key areas, including: Azure Websites and Azure Cloud Services Azure Virtual Machines Azure Storage Azure Virtual Networks Databases Azure Active Directory Management tools Business scenarios Watch Microsoft Press’s blog and Twitter (@MicrosoftPress) to learn about other free ebooks in the “Microsoft Azure Essentials” series.

Stagecraft Fundamentals

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Publisher : Taylor & Francis
ISBN 13 : 0240820517
Total Pages : 498 pages
Book Rating : 4.2/5 (48 download)

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Book Synopsis Stagecraft Fundamentals by : Rita Kogler Carver

Download or read book Stagecraft Fundamentals written by Rita Kogler Carver and published by Taylor & Francis. This book was released on 2013 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stagecraft Fundamentals Second Edition tackles every aspect of theatre production with Emmy Award-winning author Rita Kogler Carver's signature witty and engaging voice. The history of stagecraft, safety precautions, lighting, costumes, scenery, career planning tips, and more are discussed, illustrated by beautiful color examples that display step-by-step procedures and the finished product. This second edition offers even more in-demand information on stage management, drawing and drafting (both by hand and CAD), lighting fixtures, and special effects. Also new to this edition are current articles from Lighting and Sound America, brand new diagrams that illustrate hard-to-grasp concepts, and a plethora of information on European conversions, standards, and practices, making the skills you learn applicable to stage jobs on either side of the ocean! The accompanying website, www.stagecraftfundamentals.com is bursting with additional material such as an instructor's manual, CAD drawings, color theory, manufacturing information, and so much more to help you along the way as you learn all about the world of theatre production! Praise for the Book: Beautifully written! The author has succeeded in relaying technical theatre information without being too technical and putting the reader to sleep. I read three sentences and instantly knew this book was for me and the way I teach. When I think back on the insufferable intro to tech theatre books I had to read, I feel cheated I didn't have this one as a student. I will be using this text in my class! -- Rob Napoli, Designer and Technical Director at Penn State University, Berks Campus This text has temped me to return to teaching with a textbook for the first time in seven years. The language is both accessible and informal yet the text goes a long way in debunking some of the typical jargon that may alienate students just getting into the field, or trying it out for the first time. The illustrations (the text is full of them) coupled with the stories reinforce the fundamental information being conveyed. -- John Paul Devlin, Associate Professor of Theatre at Saint Michael's College What a great idea! Thank heavens someone is doing this for students at that impressionable age. That has been one of my mantras - education of teachers and students on the use of scenic materials. The teachers don't have enough time in college to learn and do everything they have to teach. Most get thrown into the theatre area by default and struggle with designing/building/painting the scenery. -- Jenny Knott, Rosco Stagecraft Fundamentals is beautifully illustrated throughout, and the pofusion of color on every page gives this textbook the appearance of a coffee table book. The writing is clear and personal, which should be very appealing to students. Rita Carver covers all aspects of theatre production from scenery, to lighting, to an actor's makeup. Her close ties to the New York theatre scene gives this book a special insight into the professional world, one that goes well beyond what is found in most college textbooks. -- John Holloway, Professor in the Theatre Department at the University of Kentucky and President of the International Association of Theatrical stage Employees (IATSE) Local 346. I can't thank you enough for Stagecraft Fundamentals. I have been teaching stagecraft since 1976 and you have saved me from the nightmare of writing a text to suit my class needs..After two semesters with your text, I have found that I had more time to develop the skills necessary within the classroom than before. The humor that you have infused in the book has enticed my students to read on. That alone makes this text invaluable. --Meta Lasch, Assistant Professor, West Liberty University

Fundamentals of Marketing 2e

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Author :
Publisher : Oxford University Press, USA
ISBN 13 : 0198829256
Total Pages : 404 pages
Book Rating : 4.1/5 (988 download)

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Book Synopsis Fundamentals of Marketing 2e by : Paul Baines

Download or read book Fundamentals of Marketing 2e written by Paul Baines and published by Oxford University Press, USA. This book was released on 2021-01-12 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the bestselling Marketing by Baines, Fill, Rosengren, and Antonetti, Fundamentals of Marketing is the most relevant, concise guide to marketing, combining the most essential theories with a global range of practitioner insights.

Data Warehousing Fundamentals

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Publisher : John Wiley & Sons
ISBN 13 : 0471463892
Total Pages : 544 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Data Warehousing Fundamentals by : Paulraj Ponniah

Download or read book Data Warehousing Fundamentals written by Paulraj Ponniah and published by John Wiley & Sons. This book was released on 2004-04-07 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Geared to IT professionals eager to get into the all-importantfield of data warehousing, this book explores all topics needed bythose who design and implement data warehouses. Readers will learnabout planning requirements, architecture, infrastructure, datapreparation, information delivery, implementation, and maintenance.They'll also find a wealth of industry examples garnered from theauthor's 25 years of experience in designing and implementingdatabases and data warehouse applications for majorcorporations. Market: IT Professionals, Consultants.

Fundamentals of Human Resources in Healthcare

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Publisher : Gateway to Healthcare Manageme
ISBN 13 : 9781567939408
Total Pages : 0 pages
Book Rating : 4.9/5 (394 download)

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Book Synopsis Fundamentals of Human Resources in Healthcare by : Bruce Fried

Download or read book Fundamentals of Human Resources in Healthcare written by Bruce Fried and published by Gateway to Healthcare Manageme. This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resources are the bedrock of healthcare organizations. Yet healthcare faces severe staffing shortages, both as a result of the aging population and workforce and because of wide disparities in the geographic distribution of workers. To attract and retain this increasingly scarce resource and to inspire the best from their employees healthcare managers must know how to develop, nurture, and coach their staff for success. Fundamentals of Human Resources in Healthcare takes a back-to-basics approach to workforce management, presenting proven best practices and evidence-based strategies. It sets forth fundamental concepts that will help healthcare managers succeed at the most important and challenging part of their job: managing people. This new edition puts human resources in the context of today s healthcare environment, with all of its rapid, ongoing, and unprecedented changes. Thoroughly revised and updated, it includes: A new chapter on enhancing diversity and inclusion in healthcare organizations Expanded material on physician compensation, including changes in incentives; compensation practices in patient-centered medical homes and accountable care organizations; and challenges in measuring physician productivity Revised and updated content on the legal and regulatory environment of human resources management, including sexual harassment, electronic monitoring and workplace searches, and termination A new chapter on human resources management practices that support quality improvement and patient safety initiatives Current developments in union organizing and union membership in healthcare organizations Written for current and aspiring managers throughout a healthcare organization not just those employed in the human resources department this book establishes a vision in which everyone is a human resources manager.

Fundamentals of Machine Elements

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Author :
Publisher : McGraw-Hill Education
ISBN 13 : 9780071111423
Total Pages : 980 pages
Book Rating : 4.1/5 (114 download)

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Book Synopsis Fundamentals of Machine Elements by : Bernard J. Hamrock

Download or read book Fundamentals of Machine Elements written by Bernard J. Hamrock and published by McGraw-Hill Education. This book was released on 2004 with total page 980 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides coverage of basic machine elements and their realistic application in modern engineering. Divided into two parts, this book covers fundamental background topics and presents the design of various machine components.

Fundamentals of Healthcare Finance

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Author :
Publisher : Gateway to Healthcare Management
ISBN 13 : 9781567934755
Total Pages : 0 pages
Book Rating : 4.9/5 (347 download)

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Book Synopsis Fundamentals of Healthcare Finance by : Louis C. Gapenski

Download or read book Fundamentals of Healthcare Finance written by Louis C. Gapenski and published by Gateway to Healthcare Management. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Instructor Resources: Test Bank, PowerPoint slides, a sample course syllabus, solutions to the end-of chapter questions and problems, and solutions to the online cases. To see a sample, click on the Instructor Resource sample tab above. Bonus Chapters 14-17 Student Companion Website - Cases Student Companion Website - Appendix A Student Companion Website - Appendix B Corrections Fundamentals of Healthcare Finance, in its second edition, continues to be ideal for individuals needing basic healthcare finance skills. This easy-to-read, content-filled book presents a broad overview of healthcare finance, but focuses on tasks that are essential to the operational management of clinical services, including estimating costs and profits, planning and budgeting, analyzing new equipment purchases, using metrics to monitor operations, and working with financial statements. To assist the learning process, this book includes critical concepts, practical scenarios, self-test questions, industry-practice sidebars, and a running glossary. The second edition has been thoroughly updated, including its many real-world examples. In addition, a section on healthcare reform has been added that includes discussions of value-based purchasing, bundling, accountable care organizations, and medical homes. Additional features in the second edition include updated accounting coverage that conforms to the latest AICPA formats and a new student engagement tool, For Your Consideration sidebars, which present scenarios designed to make students think about current, sometimes controversial, issues. Companion website includes: Bonus chapters that cover financial markets and securities; lease financing and business valuation; distributions to owners; and capitation, rate setting, and risk sharing Appendixes of financial and operational ratios and their definitions Introductory, real-world cases with questions intended for either self-directed learning or in-class use Companion casebook Cases In Healthcare Finance, Fifth Edition is an ideal supplement to this text. Through real-world cases, it provides the opportunity to bridge the gap between learning concepts in a lecture setting and applying these concepts on the job. Be better prepared to deal with the multitude of issues that arise in the practice of healthcare finance.

Business Plan for Retailers

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Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Business Plan for Retailers by :

Download or read book Business Plan for Retailers written by and published by . This book was released on 1987 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Basic Information Sources on Retailing

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Publisher :
ISBN 13 :
Total Pages : 20 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Basic Information Sources on Retailing by :

Download or read book Basic Information Sources on Retailing written by and published by . This book was released on 1954 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: