The Customer Centric Enterprise

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Publisher : Springer Science & Business Media
ISBN 13 : 3642554601
Total Pages : 528 pages
Book Rating : 4.6/5 (425 download)

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Book Synopsis The Customer Centric Enterprise by : Mitchell M. Tseng

Download or read book The Customer Centric Enterprise written by Mitchell M. Tseng and published by Springer Science & Business Media. This book was released on 2011-06-27 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies are being forced to react to the growing individualization of demand. At the same time, cost management remains of paramount importance due to the competitive pressure in global markets. Thus, making enterprises more customer centric efficiently is a top management priority in most industries. Mass customization and personalization are key strategies to meet this challenge. Companies like Procter&Gamble, Lego, Nike, Adidas, Land's End, BMW, or Levi Strauss, among others, have started large-scale mass customization programs. This book provides insight into the different aspects of building a customer centric enterprise. Following an interdisciplinary approach, leading scientists and practitioners share their findings, concepts, and strategies from the perspective of design, production engineering, logistics, technology and innovation management, customer behavior, as well as marketing.

Qualitrends

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Publisher : McGraw-Hill
ISBN 13 : 9780079121851
Total Pages : pages
Book Rating : 4.1/5 (218 download)

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Book Synopsis Qualitrends by : James W. Cortada

Download or read book Qualitrends written by James W. Cortada and published by McGraw-Hill. This book was released on 1994-12-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Monthly Catalogue, United States Public Documents

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Publisher :
ISBN 13 :
Total Pages : 1638 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Monthly Catalogue, United States Public Documents by :

Download or read book Monthly Catalogue, United States Public Documents written by and published by . This book was released on 1995 with total page 1638 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Principles And Practice Of Total Productive Maintenance

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Publisher : Allied Publishers
ISBN 13 : 9788170238058
Total Pages : 344 pages
Book Rating : 4.2/5 (38 download)

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Book Synopsis Principles And Practice Of Total Productive Maintenance by : BIKASH. BHADURY

Download or read book Principles And Practice Of Total Productive Maintenance written by BIKASH. BHADURY and published by Allied Publishers. This book was released on 2012 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Reengineering the Training Function

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Publisher : CRC Press
ISBN 13 : 9781574440195
Total Pages : 300 pages
Book Rating : 4.4/5 (41 download)

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Book Synopsis Reengineering the Training Function by : Donald Shandler

Download or read book Reengineering the Training Function written by Donald Shandler and published by CRC Press. This book was released on 1996-04-22 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you have questions about how to meet the demands of the new economy, corporate and organizational agendas, and the changing workplace you will find the answers in this well-written and concise book. Reengineering the Training Function provides a plan of action rich in strategies and tactics, full of specific guidelines and tools that can be put to use immediately. Learn how successful business reengineering and training practices parallel the reengineering of business processes. Any business that wants to remain competitive in a global marketplace will find this book relevant. Put these guidelines to work immediately to conduct a strategic training audit prior to initiating any reengineering process. You can change the process of training and control the new continuous learning organization with Reengineering the Training Function.

The Experience Economy, With a New Preface by the Authors

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Publisher : Harvard Business Press
ISBN 13 : 1633697983
Total Pages : 437 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis The Experience Economy, With a New Preface by the Authors by : B. Joseph Pine II

Download or read book The Experience Economy, With a New Preface by the Authors written by B. Joseph Pine II and published by Harvard Business Press. This book was released on 2019-12-10 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Time is limited. Attention is scarce. Are you engaging your customers? Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral? Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality. This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages, The Experience Economy has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local. Now with a brand-new preface, Pine and Gilmore make an even stronger case for experiences as the critical link between a company and its customers in an increasingly distractible and time-starved world. Filled with detailed examples and actionable advice, The Experience Economy helps companies create personal, dramatic, and even transformative experiences, offering the script from which managers can generate value in ways aligned with a strong customer-centric strategy.

The Digital Hand, Vol 3

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Publisher :
ISBN 13 : 0195165861
Total Pages : 497 pages
Book Rating : 4.1/5 (951 download)

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Book Synopsis The Digital Hand, Vol 3 by : James W. Cortada

Download or read book The Digital Hand, Vol 3 written by James W. Cortada and published by . This book was released on 2008 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The third volume of The Digital Hand, James W. Cortada completes his sweeping survey of the effect of computers on American industry, turning finally to the public sector, and examining how computers have fundamentally changed the nature of work in government and education. This book goes far beyond generalizations about the Information Age to the specifics of how industries have functioned, now function, and will function in the years to come. Cortada combines detailed analysis with narrative history to provide a broad overview of computings and telecommunications role in the entire public sector, including federal, state, and local governments, and in K-12 and higher education. Beginning in 1950, when commercial applications of digital technology began to appear, Cortada examines the unique ways different public sector industries adopted new technologies, showcasing the manner in which their innovative applications influenced other industries, as well as the U.S. economy as a whole.He builds on the surveys presented in the first volume of the series, which examined sixteen manufacturing, process, transportation, wholesale and retail industries, and the second volume, which examined over a dozen financial, telecommunications, media, and entertainment industries. With this third volume, The Digital Hand trilogy is complete, and forms the most comprehensive and rigorously researched history of computing in business since 1950, providing a detailed picture of what the infrastructure of the Information Age really looks like and how we got there. Managers, historians, economists, and those working in the public sector will appreciate Cortada's analysis of digital technology's many roles and future possibilities.

Monthly Catalog of United States Government Publications

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Publisher :
ISBN 13 :
Total Pages : 1168 pages
Book Rating : 4.:/5 (891 download)

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Book Synopsis Monthly Catalog of United States Government Publications by :

Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on with total page 1168 pages. Available in PDF, EPUB and Kindle. Book excerpt:

ASQC ... Annual Quality Congress Proceedings

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Author :
Publisher :
ISBN 13 :
Total Pages : 946 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis ASQC ... Annual Quality Congress Proceedings by :

Download or read book ASQC ... Annual Quality Congress Proceedings written by and published by . This book was released on 1996 with total page 946 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Birth of Modern Facts

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Publisher : Rowman & Littlefield
ISBN 13 : 1538173913
Total Pages : 462 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis Birth of Modern Facts by : James W. Cortada

Download or read book Birth of Modern Facts written by James W. Cortada and published by Rowman & Littlefield. This book was released on 2023-01-09 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: For over twenty years, James W. Cortada has pioneered research into how information shapes society. In this book he tells the story of how information evolved since the mid-nineteenth century. Cortada argues that information increased in quantity, became more specialized by discipline (e.g., mathematics, science, political science), and more organized. Information increased in volume due to a series of innovations, such as the electrification of communications and the development of computers, but also due to the organization of facts and knowledge by discipline, making it easier to manage and access. He looks at what major disciplines have done to shape the nature of modern information, devoting chapters to the most obvious ones. Cortada argues that understanding how some features of information evolved is useful for those who work in subjects that deal with their very construct and application, such as computer scientists and those exploring social media and, most recently, history. The Birth of Modern Facts builds on Cortada’s prior books examining how information became a central feature of modern society, most notably as a sequel to All the Facts: A History of Information in the United States since 1870 (OUP, 2016) and Building Blocks of Society: History, Information Ecosystems, and Infrastructures (R&L, 2021).

The McGraw-Hill Encyclopedia of Quality Terms & Concepts

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Author :
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 408 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis The McGraw-Hill Encyclopedia of Quality Terms & Concepts by : James W. Cortada

Download or read book The McGraw-Hill Encyclopedia of Quality Terms & Concepts written by James W. Cortada and published by McGraw-Hill Companies. This book was released on 1995 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This long-needed reference explains more than 600 terms, phrases and concepts unique to the world of quality management, a world plagued more than most with three-letter acronyms and hard-to-pin-down buzzwords. Each entry also includes full bibliographic data, as well as extensive cross-references, to ensure that readers can find all the information they want on each topic. More than 100 pictorial illustrations round out the text.

Remaking the Union

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Publisher : Routledge
ISBN 13 : 1136319085
Total Pages : 241 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Remaking the Union by : Howard Elcock

Download or read book Remaking the Union written by Howard Elcock and published by Routledge. This book was released on 2013-01-11 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume addresses the issues arising from the recent devolution referenda by exploring the historical development of the proposals, the importance of national and regional identities, the changing policies of the political parties and the approaches of business and other major groups towards devolution. It also looks at the impact on electoral reform coming from the proposal that proportional representation be used to elect the regional assemblies and how the new assemblies are to be financed. Finally the book discusses the implications of a devolved British state where different countries and regions achieve different levels of autonomy at different paces.

Social Development and Public Policy

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Publisher : Springer
ISBN 13 : 0230374239
Total Pages : 391 pages
Book Rating : 4.2/5 (33 download)

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Book Synopsis Social Development and Public Policy by : D. Ghai

Download or read book Social Development and Public Policy written by D. Ghai and published by Springer. This book was released on 1999-12-07 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book shows, through in-depth case studies, how some low income countries have made enormous strides in overcoming problems of adult literacy, lack of schooling, high child mortality, rapid population growth, mass poverty and gender inequalities. With contributions from outstanding scholars, the book analyses the experiences with social development and public policy of Chile, China, Costa Rica, Cuba, Kerala, Sri Lanka and Vietnam. Using a holistic approach, it draws lessons and evaluates their relevance for other countries interested in emulating their achievements.

External Evaluation of the ESAF

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Publisher : International Monetary Fund
ISBN 13 : 9781557757357
Total Pages : 148 pages
Book Rating : 4.7/5 (573 download)

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Book Synopsis External Evaluation of the ESAF by : International Monetary Fund

Download or read book External Evaluation of the ESAF written by International Monetary Fund and published by International Monetary Fund. This book was released on 1998-06-24 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: One result of the IMF's move to increased openness are independent external evaluations of important IMF policies, to complement its own in-house evaluations. This paper, prepared by a team of evaluators, includes in addition to the external evaluation, a statement by Bernd Esdar, Chairman of the Executive Director's group concerned with external evaluations; the summing up by IMF Managing Director Michel Camdessus of the Executive Board's discussion of the report; the terms of reference; and the IMF staff's response to the evaluation.

Products and Services from ERS-NASS.

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Publisher :
ISBN 13 :
Total Pages : 92 pages
Book Rating : 4.:/5 (3 download)

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Book Synopsis Products and Services from ERS-NASS. by :

Download or read book Products and Services from ERS-NASS. written by and published by . This book was released on 1997 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Fundamentals of Water Treatment Unit Processes

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Publisher : CRC Press
ISBN 13 : 1420061917
Total Pages : 930 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Fundamentals of Water Treatment Unit Processes by : David Hendricks

Download or read book Fundamentals of Water Treatment Unit Processes written by David Hendricks and published by CRC Press. This book was released on 2010-11-09 with total page 930 pages. Available in PDF, EPUB and Kindle. Book excerpt: Carefully designed to balance coverage of theoretical and practical principles, Fundamentals of Water Treatment Unit Processes delineates the principles that support practice, using the unit processes approach as the organizing concept. The author covers principles common to any kind of water treatment, for example, drinking water, municipal wastewater, industrial water treatment, industrial waste water treatment, and hazardous wastes. Since technologies change but principles remain constant, the book identifies strands of theory rather than discusses the latest technologies, giving students a clear understanding of basic principles they can take forward in their studies. Reviewing the historical development of the field and highlighting key concepts for each unit process, each chapter follows a general format that consists of process description, history, theory, practice, problems, references, and a glossary. This organizational style facilitates finding sections of immediate interest without having to page through an excessive amount of material. Pedagogical Features End-of-chapter glossaries provide a ready reference and add terms pertinent to topic but beyond the scope of the chapter Sidebars sprinkled throughout the chapters present the lore and history of a topic, enlarging students’ perspective Example problems emphasize tradeoffs and scenarios rather than single answers and involve spreadsheets Reference material includes several appendices and a quick-reference spreadsheet Solutions manual includes spreadsheets for problems Supporting material is available for download Understanding how the field arrived at its present state of the art places the technology in a more logical context and gives students a strong foundation in basic principles. This book does more than build technical proficiency, it adds insight and understanding to the broader aspects of water treatment unit processes.

Time Shift, Leisure and Tourism

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Publisher : Erich Schmidt Verlag GmbH & Co KG
ISBN 13 : 9783503097463
Total Pages : 392 pages
Book Rating : 4.0/5 (974 download)

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Book Synopsis Time Shift, Leisure and Tourism by : Klaus Weiermair

Download or read book Time Shift, Leisure and Tourism written by Klaus Weiermair and published by Erich Schmidt Verlag GmbH & Co KG. This book was released on 2006 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: