Quality Of Telephone Based Spoken Dialogue Systems

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Quality of Telephone-Based Spoken Dialogue Systems

Author : Sebastian Möller
Publisher : Springer Science & Business Media
ISBN 13 : 0387231862
Total Pages : 480 pages
Book Rating : 4.3/5 (872 download)

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Book Synopsis Quality of Telephone-Based Spoken Dialogue Systems by : Sebastian Möller

Download or read book Quality of Telephone-Based Spoken Dialogue Systems written by Sebastian Möller and published by Springer Science & Business Media. This book was released on 2005-12-28 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality. A broad overview of parameters and evaluation methods is given, both on a system-component level and for a fully integrated system. Three experimental investigations illustrate the relationships between system characteristics and perceived quality. The resulting information is needed in all phases of system specification, design, implementation, and operation. Although Quality of Telephone-Based Spoken Dialogue Systems is written from the perspective of an engineer in telecommunications, it is an invaluable source of information for professionals in signal processing, communication acoustics, computational linguistics, speech and language sciences, human factor design and ergonomics

Estimating Spoken Dialog System Quality with User Models

Author : Klaus-Peter Engelbrecht
Publisher : Springer Science & Business Media
ISBN 13 : 3642315917
Total Pages : 136 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Estimating Spoken Dialog System Quality with User Models by : Klaus-Peter Engelbrecht

Download or read book Estimating Spoken Dialog System Quality with User Models written by Klaus-Peter Engelbrecht and published by Springer Science & Business Media. This book was released on 2012-08-04 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Spoken dialog systems have the potential to offer highly intuitive user interfaces, as they allow systems to be controlled using natural language. However, the complexity inherent in natural language dialogs means that careful testing of the system must be carried out from the very beginning of the design process. This book examines how user models can be used to support such early evaluations in two ways: by running simulations of dialogs, and by estimating the quality judgments of users. First, a design environment supporting the creation of dialog flows, the simulation of dialogs, and the analysis of the simulated data is proposed. How the quality of user simulations may be quantified with respect to their suitability for both formative and summative evaluation is then discussed. The remainder of the book is dedicated to the problem of predicting quality judgments of users based on interaction data. New modeling approaches are presented, which process the dialogs as sequences, and which allow knowledge about the judgment behavior of users to be incorporated into predictions. All proposed methods are validated with example evaluation studies.

Spoken Dialogue Systems

Author : Kristina Jokinen
Publisher : Springer Nature
ISBN 13 : 3031021347
Total Pages : 151 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Spoken Dialogue Systems by : Kristina Jokinen

Download or read book Spoken Dialogue Systems written by Kristina Jokinen and published by Springer Nature. This book was released on 2022-05-31 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considerable progress has been made in recent years in the development of dialogue systems that support robust and efficient human-machine interaction using spoken language. Spoken dialogue technology allows various interactive applications to be built and used for practical purposes, and research focuses on issues that aim to increase the system's communicative competence by including aspects of error correction, cooperation, multimodality, and adaptation in context. This book gives a comprehensive view of state-of-the-art techniques that are used to build spoken dialogue systems. It provides an overview of the basic issues such as system architectures, various dialogue management methods, system evaluation, and also surveys advanced topics concerning extensions of the basic model to more conversational setups. The goal of the book is to provide an introduction to the methods, problems, and solutions that are used in dialogue system development and evaluation. It presents dialogue modelling and system development issues relevant in both academic and industrial environments and also discusses requirements and challenges for advanced interaction management and future research. Table of Contents: Preface / Introduction to Spoken Dialogue Systems / Dialogue Management / Error Handling / Case Studies: Advanced Approaches to Dialogue Management / Advanced Issues / Methodologies and Practices of Evaluation / Future Directions / References / Author Biographies

Quality Engineering

Author : Sebastian Möller
Publisher : Springer Nature
ISBN 13 : 3662656159
Total Pages : 202 pages
Book Rating : 4.6/5 (626 download)

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Book Synopsis Quality Engineering by : Sebastian Möller

Download or read book Quality Engineering written by Sebastian Möller and published by Springer Nature. This book was released on 2023-05-23 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Der Begriff der Qualität und der Gebrauchstauglichkeit hat in der Informations- und Kommunikationstechnik sowie der Informatik eine herausragende Bedeutung. Der Autor führt in diese Thematik ein, indem er zunächst die Fachbegriffe und die Grundlagen der Psychophysik und Psychometrie erläutert. Darauf aufbauend wird der Kreislauf einer menschenorientierten Systementwicklung vorgestellt. Die Messung und Vorhersage von Qualität und Gebrauchstauglichkeit wird anhand von Beispielen veranschaulicht, u. a. für Sprach- und multimodale Dialogsysteme.

Proceedings of the Paralinguistic Information and its Integration in Spoken Dialogue Systems Workshop

Author : Ramón López-Cózar Delgado
Publisher : Springer Science & Business Media
ISBN 13 : 1461413354
Total Pages : 388 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Proceedings of the Paralinguistic Information and its Integration in Spoken Dialogue Systems Workshop by : Ramón López-Cózar Delgado

Download or read book Proceedings of the Paralinguistic Information and its Integration in Spoken Dialogue Systems Workshop written by Ramón López-Cózar Delgado and published by Springer Science & Business Media. This book was released on 2011-08-27 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume includes proceedings articles presented at the Workshop on Paralinguistic Information and its Integration in Spoken Dialogue Systems held in Granada, Spain. The material focuses on the three broad areas of spoken dialogue systems for robotics, emotions and spoken dialogue systems, and Spoken dialogue systems for real-world applications The workshop proceedings are part of the 3rd Annual International Workshop on Spoken Dialogue Systems, which brings together researchers from all over the world working in the field of spoken dialogue systems. It provides an international forum for the presentation of research and applications, and for lively discussions among researchers as well as industrialists.

Simulation-Based Usability Evaluation of Spoken and Multimodal Dialogue Systems

Author : Stefan Hillmann
Publisher : Springer
ISBN 13 : 3319625187
Total Pages : 262 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Simulation-Based Usability Evaluation of Spoken and Multimodal Dialogue Systems by : Stefan Hillmann

Download or read book Simulation-Based Usability Evaluation of Spoken and Multimodal Dialogue Systems written by Stefan Hillmann and published by Springer. This book was released on 2017-11-23 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes an extension of the user behaviour simulation (UBS) of an existing tool for automatic usability evaluation (AUE). This extension is based upon a user study with a smart home system. It uses technical-sociological methods for the execution of the study and the analysis of the collected data. A comparison of the resulting UBS with former UBSs, as well as the empirical data, shows that the new simulation approach outperforms the former simulation. The improvement affects the prediction of dialogue metrics that are related to dialogue efficiency and dialogue effectiveness. Furthermore, the book describes a parameter-based data model, as well as a related framework. Both are used to uniformly describe multimodal human-computer interactions and to provide such descriptions for usability evaluations. Finally, the book proposes a new two-stage method for the evaluation of UBSs. The method is based on the computation of a distance measures between two dialogue corpora and the pair-wise comparison of distances among several dialogue corpora.

Towards Adaptive Spoken Dialog Systems

Author : Alexander Schmitt
Publisher : Springer Science & Business Media
ISBN 13 : 1461445930
Total Pages : 258 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Towards Adaptive Spoken Dialog Systems by : Alexander Schmitt

Download or read book Towards Adaptive Spoken Dialog Systems written by Alexander Schmitt and published by Springer Science & Business Media. This book was released on 2012-09-19 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Monitoring Adaptive Spoken Dialog Systems, authors Alexander Schmitt and Wolfgang Minker investigate statistical approaches that allow for recognition of negative dialog patterns in Spoken Dialog Systems (SDS). The presented stochastic methods allow a flexible, portable and accurate use. Beginning with the foundations of machine learning and pattern recognition, this monograph examines how frequently users show negative emotions in spoken dialog systems and develop novel approaches to speech-based emotion recognition using hybrid approach to model emotions. The authors make use of statistical methods based on acoustic, linguistic and contextual features to examine the relationship between the interaction flow and the occurrence of emotions using non-acted recordings several thousand real users from commercial and non-commercial SDS. Additionally, the authors present novel statistical methods that spot problems within a dialog based on interaction patterns. The approaches enable future SDS to offer more natural and robust interactions. This work provides insights, lessons and inspiration for future research and development, not only for spoken dialog systems, but for data-driven approaches to human-machine interaction in general.

Spoken Dialogue Systems Technology and Design

Author : Wolfgang Minker
Publisher : Springer Science & Business Media
ISBN 13 : 1441979344
Total Pages : 295 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Spoken Dialogue Systems Technology and Design by : Wolfgang Minker

Download or read book Spoken Dialogue Systems Technology and Design written by Wolfgang Minker and published by Springer Science & Business Media. This book was released on 2010-11-09 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Spoken Dialogue Systems Technology and Design covers key topics in the field of spoken language dialogue interaction from a variety of leading researchers. It brings together several perspectives in the areas of corpus annotation and analysis, dialogue system construction, as well as theoretical perspectives on communicative intention, context-based generation, and modelling of discourse structure. These topics are all part of the general research and development within the area of discourse and dialogue with an emphasis on dialogue systems; corpora and corpus tools and semantic and pragmatic modelling of discourse and dialogue.

Data-Driven Methods for Adaptive Spoken Dialogue Systems

Author : Oliver Lemon
Publisher : Springer Science & Business Media
ISBN 13 : 1461448034
Total Pages : 184 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Data-Driven Methods for Adaptive Spoken Dialogue Systems by : Oliver Lemon

Download or read book Data-Driven Methods for Adaptive Spoken Dialogue Systems written by Oliver Lemon and published by Springer Science & Business Media. This book was released on 2012-10-20 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data driven methods have long been used in Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) synthesis and have more recently been introduced for dialogue management, spoken language understanding, and Natural Language Generation. Machine learning is now present “end-to-end” in Spoken Dialogue Systems (SDS). However, these techniques require data collection and annotation campaigns, which can be time-consuming and expensive, as well as dataset expansion by simulation. In this book, we provide an overview of the current state of the field and of recent advances, with a specific focus on adaptivity.

Communication Acoustics

Author : Jens Blauert
Publisher : Springer Science & Business Media
ISBN 13 : 3540274375
Total Pages : 386 pages
Book Rating : 4.5/5 (42 download)

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Book Synopsis Communication Acoustics by : Jens Blauert

Download or read book Communication Acoustics written by Jens Blauert and published by Springer Science & Business Media. This book was released on 2005-12-05 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication Acoustics deals with the fundamentals of those areas of acoustics which are related to modern communication technologies. Due to the advent of digital signal processing and recording in acoustics, these areas have enjoyed an enormous upswing during the last 4 decades. The book chapters represent review articles covering the most relevant areas of the field. They are written with the goal of providing students with comprehensive introductions. Further they offer a supply of numerous references to the relevant literature. Besides its usefulness as a textbook, this will make the book a source of valuable information for those who want to improve or refresh their knowledge in the field of communication acoustics – and to work their way deeper into it. Due to its interdisciplinary character Communication Acoustics is bound to attract readers from many different areas, such as: acoustics, cognitive science, speech science, and communication technology.

Recent Trends in Discourse and Dialogue

Author : Laila Dybkjær
Publisher : Springer Science & Business Media
ISBN 13 : 1402068212
Total Pages : 339 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Recent Trends in Discourse and Dialogue by : Laila Dybkjær

Download or read book Recent Trends in Discourse and Dialogue written by Laila Dybkjær and published by Springer Science & Business Media. This book was released on 2008-02-13 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: The eleven chapters of this book represent an original contribution to the field of multimodal spoken dialogue systems. The material includes highly relevant topics, such as dialogue modeling in research systems versus industrial systems. The book contains detailed application studies, including speech-controlled MP3 players in a car environment, negotiation training with a virtual human in a military context and the application of spoken dialogue to question-answering systems.

Usability of Speech Dialog Systems

Author : Thomas Hempel
Publisher : Springer Science & Business Media
ISBN 13 : 3540783431
Total Pages : 172 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis Usability of Speech Dialog Systems by : Thomas Hempel

Download or read book Usability of Speech Dialog Systems written by Thomas Hempel and published by Springer Science & Business Media. This book was released on 2008-04-04 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Before designing a speech application system, three key questions have to be answered: who will use it, why and how often? This book focuses on these high-level questions and gives a criteria of when and how to design speech systems. After an introduction, the state-of-the-art in modern voice user interfaces is displayed. The book goes on to evolve criteria for designing and evaluating successful voice user interfaces. Trends in this fast growing area are also presented.

Quantifying Quality Aspects of Multimodal Interactive Systems

Author : Christine Kühnel
Publisher : Springer Science & Business Media
ISBN 13 : 3642296025
Total Pages : 188 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Quantifying Quality Aspects of Multimodal Interactive Systems by : Christine Kühnel

Download or read book Quantifying Quality Aspects of Multimodal Interactive Systems written by Christine Kühnel and published by Springer Science & Business Media. This book was released on 2012-06-07 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book systematically addresses the quantification of quality aspects of multimodal interactive systems. The conceptual structure is based on a schematic view on human-computer interaction where the user interacts with the system and perceives it via input and output interfaces. Thus, aspects of multimodal interaction are analyzed first, followed by a discussion of the evaluation of output and input and concluding with a view on the evaluation of a complete system.

Text, Speech and Dialogue

Author : Petr Sojka
Publisher : Springer
ISBN 13 : 3540873910
Total Pages : 663 pages
Book Rating : 4.5/5 (48 download)

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Book Synopsis Text, Speech and Dialogue by : Petr Sojka

Download or read book Text, Speech and Dialogue written by Petr Sojka and published by Springer. This book was released on 2008-09-09 with total page 663 pages. Available in PDF, EPUB and Kindle. Book excerpt: The annual Text, Speech and Dialogue Conference (TSD), which originated in 1998, is now starting its second decade. So far almost 900 authors from 45 countries have contributed to the proceedings. TSD constitutes a recognizedplatform for the presen- tion and discussion of state-of-the-art technology and recent achievements in the ?eld of natural language processing. It has become an interdisciplinary forum, interweaving the themes of speech technology and language processing. The conference attracts - searchers not only from Central and Eastern Europe, but also from other parts of the world. Indeed, one of its goals has always been to bring together NLP researchers with different interests from different parts of the world and to promote their mutual co- eration. One of the ambitions of the conference is, as its title says, not only to deal with dialogue systems as such, but also to contribute to improving dialogue between researchers in the two areas of NLP, i. e. , between text and speech people. In our view, the TSD conference was successful in this respect in 2008 as well. This volume contains the proceedings of the 11th TSD conference, held in Brno, Czech Republic in September 2008. Following the review process, 79 papers were - ceptedoutof173submitted,anacceptancerateof45. 7%.

Future and Emergent Trends in Language Technology

Author : José F. Quesada
Publisher : Springer
ISBN 13 : 3319335006
Total Pages : 178 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis Future and Emergent Trends in Language Technology by : José F. Quesada

Download or read book Future and Emergent Trends in Language Technology written by José F. Quesada and published by Springer. This book was released on 2016-04-25 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed post-conference proceedings of the First International Workshop on Future and Emergent Trends in Language Technology, FETLT 2015, held in Seville, Spain, in November 2015. The 10 full papers presented together with 3 position papers and 7 invited keynote abstracts were selected from numerous submissions. The structure of the Workshop will feature a significant number of experts in language technologies and convergent areas. One objective will be the organization of forum sessions in order to review some of the current-trend research projects that are already addressing new methodological approaches and proposing solutions and innovative applications. A second major objective will be brainstorming sessions where representatives of the most innovative industrial sector in this area can present and describe the challenges and socio-economic needs of the present and immediate future. All researchers are invited to submit proposals that incorporate solid research and innovation ideas in the field of language technology and in connection with other convergent areas.

Constructive Dialogue Modelling

Author : Kristiina Jokinen
Publisher : John Wiley & Sons
ISBN 13 : 9780470511244
Total Pages : 178 pages
Book Rating : 4.5/5 (112 download)

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Book Synopsis Constructive Dialogue Modelling by : Kristiina Jokinen

Download or read book Constructive Dialogue Modelling written by Kristiina Jokinen and published by John Wiley & Sons. This book was released on 2009-05-27 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dialogue management technology has developed rapidly over the years resulting in real-time applications like telephony directories, timetable enquiries, and in-car applications. However, the current technology is still largely based on models that use rigid command language type interactions, and the users need to adapt their human communication strategies to the needs of the technology. As an increasing number of interactive ubiquitous applications will appear, challenges for interaction technology concern especially natural, more human-friendly communication. Recent research has focused on developing speech-based interactive systems that aim to increase the system’s communicative competence. By including aspects of interaction beyond simple speech recognition and question-answer based interaction, applications with more conversational interfaces have become possible. New dialogue management technology needs to address the challenges in human-technology interaction, so that smart environments should not only enable user-controlled command interfaces but equip applications with a capability that affords easy and friendly interactions with the user. Dialogue Modelling: Speech Interaction and Rational Agents provides an overview of the current dialogue technology and research trends in spoken dialogue systems, presenting a coherent perspective of AI-based cooperative interaction management. The book complements existing research regarding human-computer interfaces, speech and language technology, and communication studies in general, bringing different view-points together and integrating them into a single point of reference. Constructive Dialogue Modelling: Presents a guide to spoken dialogue technology and current research trends. Provides an overview of human factors in dialogue systems and delivers a new metaphor for human-computer interaction and computer as agent. Explains the architecture of dialogue systems using examples from systems such as Interact and DUMAS Offers a comprehensive overview of original research into the new trends in speech dialogue technology in light of innovations such as ubiquitous computing. This book will provide essential reading for industrial designers and interface engineers, university researchers and teachers, computer scientists, human communication researchers, speech and language technologists, cognitive engineers/cognitive scientists, as well as social and media researchers, and psychologists. Advanced students and researchers in computer science, speech and language technologies, psychology and communication research will find this text of interest.

Human-Centric Interfaces for Ambient Intelligence

Author : Hamid Aghajan
Publisher : Academic Press
ISBN 13 : 0080878504
Total Pages : 543 pages
Book Rating : 4.0/5 (88 download)

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Book Synopsis Human-Centric Interfaces for Ambient Intelligence by : Hamid Aghajan

Download or read book Human-Centric Interfaces for Ambient Intelligence written by Hamid Aghajan and published by Academic Press. This book was released on 2009-09-25 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt: To create truly effective human-centric ambient intelligence systems both engineering and computing methods are needed. This is the first book to bridge data processing and intelligent reasoning methods for the creation of human-centered ambient intelligence systems. Interdisciplinary in nature, the book covers topics such as multi-modal interfaces, human-computer interaction, smart environments and pervasive computing, addressing principles, paradigms, methods and applications. This book will be an ideal reference for university researchers, R&D engineers, computer engineers, and graduate students working in signal, speech and video processing, multi-modal interfaces, human-computer interaction and applications of ambient intelligence. Hamid Aghajan is a Professor of Electrical Engineering (consulting) at Stanford University, USA. His research is on user-centric vision applications in smart homes, assisted living / well being, smart meetings, and avatar-based social interactions. He is Editor-in-Chief of "Journal of Ambient Intelligence and Smart Environments", has chaired ACM/IEEE ICDSC 2008, and organized workshops/sessions/tutorials at ECCV, ACM MM, FG, ECAI, ICASSP, CVPR. Juan Carlos Augusto is a Lecturer at the University of Ulster, UK. He is conducting research on Smart Homes and Classrooms. He has given tutorials at IJCAI'07 and AAAI'08. He is Editor-in-Chief of the Book Series on "Ambient Intelligence and Smart Environments" and the "Journal of Ambient Intelligence and Smart Environments". He has co-Chaired ICOST'06, AITAmI'06/07/08, and is Workshops Chair for IE'09. Ramón López-Cózar Delgado is a Professor at the Faculty of Computer Science and Telecommunications of the University of Granada, Spain. His research interests include speech recognition and understanding, dialogue management and Ambient Intelligence. He is a member of ISCA (International Speech Communication Association), SEPLN (Spanish Society on Natural Language Processing) and AIPO (Spanish Society on HCI). - Integrates engineering and computing methods that are essential for designing and implementing highly effective ambient intelligence systems - Contains contributions from the world's leading experts in academia and industry - Gives a complete overview of the principles, paradigms and applications of human-centric ambient intelligence systems