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Author :
Publisher : Allied Publishers
ISBN 13 : 9788177645163
Total Pages : 236 pages
Book Rating : 4.6/5 (451 download)
Download or read book Quality Management in Government : Theory and Practice written by and published by Allied Publishers. This book was released on with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Adrian Wilkinson
Publisher : Red Globe Press
ISBN 13 : 0333620062
Total Pages : 0 pages
Book Rating : 4.3/5 (336 download)
Download or read book Managing with Total Quality Management written by Adrian Wilkinson and published by Red Globe Press. This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
Author : Peter D. Mauch
Publisher : CRC Press
ISBN 13 : 1439813817
Total Pages : 174 pages
Book Rating : 4.4/5 (398 download)
Download or read book Quality Management written by Peter D. Mauch and published by CRC Press. This book was released on 2009-12-17 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen
Author : Steven Cohen
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.3/5 (91 download)
Download or read book Total Quality Management in Government written by Steven Cohen and published by Jossey-Bass. This book was released on 1993-04-02 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Author : Ronald J. Stupak
Publisher : CRC Press
ISBN 13 : 148227048X
Total Pages : 892 pages
Book Rating : 4.4/5 (822 download)
Download or read book Handbook of Public Quality Management written by Ronald J. Stupak and published by CRC Press. This book was released on 2019-09-16 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Author : Marc Holzer
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1527543587
Total Pages : 331 pages
Book Rating : 4.5/5 (275 download)
Download or read book Administrative System Innovation and Building a Public Service-Oriented Government written by Marc Holzer and published by Cambridge Scholars Publishing. This book was released on 2019-11-15 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the late 1970s until the present day, the New Public Management movement flourished in the United Kingdom, New Zealand, Australia and a number of other countries over the globe. Nowadays, governments across the world are more service-oriented than previously, and administrative system innovations are encouraging new ways of improving public services. Increasingly, more and more countries are witnessing administrative innovations to provide better, quicker, and more efficient and effective service to the public. To this end, this collection of essays highlights public service theory and practices. While some chapters concentrate on innovation in administrative systems, others pay attention to more theoretic and practical issues. A few examine municipal-level public service and innovation, whereas others focus on environment, community policing, public infrastructure, partnership governance, and e-service and e-participation, as well as citizen participation. The book represents an excellent, updated resource for scholars, students and practitioners in the broad field of public administration, public policy, public affairs and public management.
Author : Angelo P. Giardino
Publisher : Springer Nature
ISBN 13 : 3030480801
Total Pages : 385 pages
Book Rating : 4.0/5 (34 download)
Download or read book Medical Quality Management written by Angelo P. Giardino and published by Springer Nature. This book was released on 2020-08-31 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive medical textbook is a compendium of the latest information on healthcare quality. The text provides knowledge about the theory and practical applications for each of the core areas that comprise the field of medical quality management as well as insight and essential briefings on the impact of new healthcare technologies and innovations on medical quality and improvement. The third edition provides significant new content related to medical quality management and quality improvement, a user-friendly format, case studies, and updated learning objectives. This textbook also serves as source material for the American Board of Medical Quality in the development of its core curriculum and certification examinations. Each chapter is designed for a review of the essential background, precepts, and exemplary practices within the topical area: Basics of Quality Improvement Data Analytics for the Improvement of Healthcare Quality Utilization Management, Case Management, and Care Coordination Economics and Finance in Medical Quality Management External Quality Improvement — Accreditation, Certification, and Education The Interface Between Quality Improvement and Law Ethics and Quality Improvement With the new edition of Medical Quality Management: Theory and Practice, the American College of Medical Quality presents the experience and expertise of its contributors to provide the background necessary for healthcare professionals to assume the responsibilities of medical quality management in healthcare institutions, provide physicians in all medical specialties with a core body of knowledge related to medical quality management, and serve as a necessary guide for healthcare administrators and executives, academics, directors, medical and nursing students and residents, and physicians and other health practitioners.
Author : Bob Hamlin
Publisher : Pearson Education
ISBN 13 : 9780273638865
Total Pages : 342 pages
Book Rating : 4.6/5 (388 download)
Download or read book Organizational Change and Development written by Bob Hamlin and published by Pearson Education. This book was released on 2001 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written jointly by practitioners and academics, the book provides the theoretical underpinnings behind organizational development and practical insights based on real case studies. The first section of the book brings together a review of current thinking in 2003. The middle section comprises a diverse selection of case histories which examine the role of the change agent, both in successes and failures. The final section of the book draws things together by highlighting where generalized insights appear to have emerged from the practice of the contributors, and gives some pointers for moving practice forward into the 21st century. Throughout, the benefit of reflective practice is encouraged and the commentary accompanying each case history demonstrates what can be learned from this. The main aim of the text is to help readers to appreciate more fully the complexities of bringing about organizational change and development, not least the cultural factors in the change process, and the value of using theory and rigorous internal research in a very conscious and focused way to inform, shape and measure their own change agency practice. public sector.
Author : Adrian Wilkinson
Publisher : Bloomsbury Publishing
ISBN 13 : 134926153X
Total Pages : 225 pages
Book Rating : 4.3/5 (492 download)
Download or read book Managing with Total Quality Management written by Adrian Wilkinson and published by Bloomsbury Publishing. This book was released on 1998-01-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
Author :
Publisher :
ISBN 13 :
Total Pages : 370 pages
Book Rating : 4.:/5 (3 download)
Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Shlomo Mizrahi
Publisher : Springer
ISBN 13 : 3319523503
Total Pages : 186 pages
Book Rating : 4.3/5 (195 download)
Download or read book Public Policy and Performance Management in Democratic Systems written by Shlomo Mizrahi and published by Springer. This book was released on 2017-03-29 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book applies various theoretical tools to explore the advantages and disadvantages of performance management systems, the ways in which they can be improved, and the strategies through which they can be designed and integrated into the policy making process. By providing both theoretical insights and practical applications, it offers a unique perspective. Using four methods of research that have been rarely applied in the performance management literature: formal (game-theoretical) modelling, operational management, new institutionalism, and cross country statistical comparisons based on international data sets, the book illuminates different aspects of performance management systems in the public sector. It offers an integrative theoretical framework for explaining and designing such systems and their integration into the policy making process, and will open up new avenues of research, expose scholars and students to new methodological tools and equip public officials, politicians and citizens with practical methods for improving the performance of the public sector.
Author : Muhammad Alshurideh
Publisher : Springer Nature
ISBN 13 : 3031123824
Total Pages : 2536 pages
Book Rating : 4.0/5 (311 download)
Download or read book The Effect of Information Technology on Business and Marketing Intelligence Systems written by Muhammad Alshurideh and published by Springer Nature. This book was released on 2023-03-12 with total page 2536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business shapes have been changed these days. Change is the main dominant fact that change the way of business operations running. Topics such as innovation, entrepreneurship, leadership, blockchain, mobile business, social media, e-learning, machine learning, and artificial intelligence become essential to be considered by each institution within the technology era. This book tries to give additional views on how technologies influence business and marketing operations for insuring successful institutions survival. The world needs to develop management and intelligent business scenario plans that suite a variety of crisis appears these days. Also, business and marketing intelligence should meet government priorities in individual countries and minimise the risk of business disruptions. Business intelligence - the strategies and technology companies that use it to collect, interpret, and benefit from data - play a key role in informing company strategies, functions, and efficiency. However, being essential to the success, many companies are not taking advantage of tools that can improve their business intelligence efforts. Information technology become a core stone in business. For example, the combination of machine learning and business intelligence can have a far-reaching impact on the insights the company gets from its available data to improve productivity, quality, customer service and more. This book is important because it introduces a large number of chapters that discussed the implications of different Information technology applications in business. This book contains a set of volumes which are: 1- Social Marketing and Social Media Applications, 2- Social Marketing and Social Media Applications, 3- Business and Data Analytics, 4- Corporate governance and performance, 5- Innovation, Entrepreneurship and leadership, 6- Knowledge management, 7- Machine learning, IOT, BIG DATA, Block Chain and AI, 8- Marketing Mix, Services and Branding.
Author : Janet V Denhardt
Publisher : Routledge
ISBN 13 : 1317455606
Total Pages : 257 pages
Book Rating : 4.3/5 (174 download)
Download or read book The New Public Service written by Janet V Denhardt and published by Routledge. This book was released on 2015-02-12 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.
Author : Petter Ogland
Publisher : Lulu.com
ISBN 13 : 1387360027
Total Pages : 336 pages
Book Rating : 4.3/5 (873 download)
Download or read book Mechanism Design for Total Quality Management: Using the Bootstrap Algorithm for Changing the Control Game written by Petter Ogland and published by Lulu.com. This book was released on 2017-11-27 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This PhD thesis contributes to the theory of information infrastructures by explaining how to use game theory and genetic algorithms for turning the pseudo-code of the bootstrap algorithm into proper code. The study is the first known study to analyse the bootstrap algorithm from an action research perspective, and it has become an important reference for further research on how to bootstrap information infrastructures.
Author : Konrad Raczkowski
Publisher : Springer
ISBN 13 : 3319203126
Total Pages : 249 pages
Book Rating : 4.3/5 (192 download)
Download or read book Public Management written by Konrad Raczkowski and published by Springer. This book was released on 2015-07-14 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public management is undoubtedly an acknowledged area of management science, but with meager empirical research. This book takes this challenge and presents a rare analysis of public management from the perspective of 12 Prime Ministers of Poland who governed between 1989 and 2014. The author features the concepts, practice and challenges of public management by making use of direct interviews with the Prime Ministers according to the classical management functions of planning, organization, direction and controlling. The book also presents a theoretical inquiry which redefines public management by breaking away from the traditional paradigm of public management, and introducing a 'mega-organizational' understanding of the state within new institutional economics.
Author : Robert G. Hamlin
Publisher : Business Science Reference
ISBN 13 : 9781522561552
Total Pages : 0 pages
Book Rating : 4.5/5 (615 download)
Download or read book Evidence-based Initiatives for Organizational Change and Development written by Robert G. Hamlin and published by Business Science Reference. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Without change, there can be no progress. To influence change, organizations attempt to harmonize internally and become accustomed to dealing with a variety of situations that may require a number of solutions. Evidence-Based Initiatives for Organizational Change and Development discusses what helps or hinders the organizational-change-and-development-related agency and provides practical insights and lessons to be learned from many reflections on evidence-based OCD practice. Featuring research on topics such as human resource development, organizational behavior, and management consultancy, this book is ideally designed for business academics, organizational change leaders, line managers, HRD professionals, OD/management consultants, and executive coaches seeking coverage on the implementation of OCD intervention strategies and the associated changes in management processes.
Author : Rebekah Schulz
Publisher : Emerald Group Publishing
ISBN 13 : 1839821507
Total Pages : 116 pages
Book Rating : 4.8/5 (398 download)
Download or read book Customer Development of Effective Performance Indicators in Local and State Level Public Administration written by Rebekah Schulz and published by Emerald Group Publishing. This book was released on 2021-03-03 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.
