Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Quality Leadership And Management In The Hospitality Industry
Download Quality Leadership And Management In The Hospitality Industry full books in PDF, epub, and Kindle. Read online Quality Leadership And Management In The Hospitality Industry ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author :Robert H. Woods Publisher :Educational Institute of American Hotel & Motel Association ISBN 13 : Total Pages :448 pages Book Rating :4.0/5 ( download)
Book Synopsis Leadership and Management in the Hospitality Industry by : Robert H. Woods
Download or read book Leadership and Management in the Hospitality Industry written by Robert H. Woods and published by Educational Institute of American Hotel & Motel Association. This book was released on 2002 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing for Quality in the Hospitality Industry by : John H. King
Download or read book Managing for Quality in the Hospitality Industry written by John H. King and published by Prentice Hall. This book was released on 2006 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
Book Synopsis Essential Leadership Skills for Hospitality Supervisors by : George Ojie-Ahamiojie
Download or read book Essential Leadership Skills for Hospitality Supervisors written by George Ojie-Ahamiojie and published by Author House. This book was released on 2008-07-29 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization, is a direct link to the employees' performance. In the hospitality industry, several managers work long hours; five to six days a week, with little or no quality of life. So the success of these supervisors is not only important, but necessary. The fact is their success is directly linked to their employees' performance. And the employees will only provide high-quality service when they feel the managers are on their side and have provided the tools, training, and motivation necessary for them to be productive employees. Due to the intense labor of this industry and the continued changing of the workforce, supervisors must learn how to effectively communicate, train, develop, delegate, and motivate this diverse workforce. They must also learn how to handle marginal employees, solve problems, and make good and effective decisions. Essential Leadership Skills for Hospitality Supervisor – An Experiential Approach, will help you in the acquisition of the knowledge, skills, and abilities necessary to succeed in this endeavor. This book will not only discuss several theories and concepts, but will also provide you with several practical applications you will need to be successful. This book is easy to read and understand. It teaches you how to select the best talents in your team, train, develop, and motivate these employees; how to empower and delegate some of your responsibilities; how to provide the tools needed to accomplish the tasks; and finally how to move from a manager who does things right, to ultimate become a leader who does the right things right! I hope you find this book motivating and helpful. I wish you continued success in your career and this industry!
Book Synopsis Marketing Leadership in Hospitality and Tourism by : Stowe Shoemaker
Download or read book Marketing Leadership in Hospitality and Tourism written by Stowe Shoemaker and published by Prentice Hall. This book was released on 2007 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you gain a sustainable competitive advantage in today's global hospitality industry? Are there ways to attract and keep a customer over the course of a lifetime? Marketing Leadership in Hospitality and Tourism, Fourth Edition addresses the marketing strategies and tactics known to be effective in the industry such as strategic pricing and revenue management, customer loyalty programs, proven communication mixes, and more! Each chapter explores how to market services and the hospitality experience from both an academic and industry point of view. Case studies, international examples, web exercises and intriguing interviews help readers learn about marketing and also about the industry itself.
Book Synopsis Managing Hotels Effectively by : Eddystone C. Nebel
Download or read book Managing Hotels Effectively written by Eddystone C. Nebel and published by John Wiley & Sons. This book was released on 1991-09-03 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: A must-read for aspiring hospitality industry leaders Managing Hotels Effectively: Lessons from Outstanding General Managers is the essential text for anyone working in or aspiring to the hospitality industry. Expert discussion from industry leaders drives home the importance of service, strategic planning, and effective leadership while giving readers a glimpse into the complex mechanics of running a successful hotel. From organizational structure and staffing to communications, revenues, and day-to-day activities, this book provides an informative look into the myriad duties of the general manager.
Book Synopsis Lead with Hospitality by : Taylor Scott
Download or read book Lead with Hospitality written by Taylor Scott and published by BenBella Books. This book was released on 2021-04-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Book Synopsis Supervision and Leadership in Tourism and Hospitality by : Lynn Van der Wagen
Download or read book Supervision and Leadership in Tourism and Hospitality written by Lynn Van der Wagen and published by . This book was released on 1998 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The main focus of the book is on managing workplace operations. Considerable emphasis is also placed on the management of staff including job design, selection and training, and monitoring workplace performance since this has a direct impact on quality service. Readers are introduced to a range of motivation and leadership theories, and are encouraged to develop their own action theories. relating to occupational health and safety. Numerous industry examples are provided and a case study is included at the end of the book to integrate what has been learnt. in courses based on the Leadership sections of the ANTA Tourism and Hospitality Training Packages, including the following units: monitor work operations; implement workplace health, safety and security procedures; roster staff; monitor staff performance; recruit and select staff; and lead and manage people.
Book Synopsis Total Quality Management - A Case Study of a Quality Award Winning Organization by : Kimberly Wylie
Download or read book Total Quality Management - A Case Study of a Quality Award Winning Organization written by Kimberly Wylie and published by GRIN Verlag. This book was released on 2009-06 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2003 in the subject Business economics - Business Management, Corporate Governance, University of Phoenix, 20 entries in the bibliography, language: English, abstract: In today's society, consumers are often seen more as numbers than actual people. Customer service is talked about frequently, but rarely delivered upon. Customer's requests or needs that go beyond what employees typically experience often fall upon the deaf ears of apathetic employees. Complaints are often handled equally as careless. One company, however, has a reputation for being different - Ritz-Carlton Hotels. The corporation's commitment to customer satisfaction and guest services is apparent in every facet of their business. It is an employee's duty to go above and beyond the call of duty with each and every customer they service. This two-time winner of the prestigious Malcolm Baldridge Quality Award has truly taken customer service to a level head and shoulders above their competition. This superior level of service did not simply happen by chance, however. The Ritz-Carlton organization has molded their employees into superior service providers with a variety of intensive trainings, merit-based appraisal systems, and continuous reinforcement of the company's commitment to these 'Gold Standards'. This commitment by both the organization and each and every team member has allowed Ritz-Carlton to take the theory that 'the customer is always right' and evolve it into the ultimate customer service experience that is the cornerstone of their success. In addition, by using Total Quality Management (TQM), Ritz-Carlton Hotel Company has not only been able to maintain superior customer service, but drive significant and sustainable change. This adaptability, while still maintaining the highest levels of quality, has propelled Ritz-Carlton to the forefront of its industry.
Book Synopsis Supervision in the Hospitality Industry by : John R. Walker
Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by John Wiley and Sons. This book was released on 2009-01-09 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Order of authors reversed on previous eds.
Book Synopsis Principles of Management for the Hospitality Industry by : Dana Tesone
Download or read book Principles of Management for the Hospitality Industry written by Dana Tesone and published by Routledge. This book was released on 2012-05-23 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms. Visualise key concepts with over one hundred explanatory diagrams Gain confidence by testing your understanding on the accompanying website Practical applications of theory are illustrated in international case studies throughout the book Discussion questions prompt an exploration of key concepts
Book Synopsis Aspire to Inspire : Inspirational Leadership within the Hospitality, Leisure, Travel and Tourism Industries by : Alan Cutler
Download or read book Aspire to Inspire : Inspirational Leadership within the Hospitality, Leisure, Travel and Tourism Industries written by Alan Cutler and published by Lulu.com. This book was released on 2010 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Supervision in the Hospitality Industry by : John R. Walker
Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by Wiley Global Education. This book was released on 2020-11-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Book Synopsis Strategic Management for Hospitality and Tourism by : Fevzi Okumus
Download or read book Strategic Management for Hospitality and Tourism written by Fevzi Okumus and published by Routledge. This book was released on 2019-10-30 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management for Hospitality and Tourism is an essential text for both intermediate and advanced learners aspiring to build their knowledge related to the theories and perspectives on the topic. The book provides critical and analytical insights on contemporary theoretical models and management practices while enhancing the learning process through worked examples and cases applied to the hospitality and tourism setting. This new edition highlights the rapidly changing socio-economic and political global landscape and addresses the cultural and socio-economic complexities of hospitality and tourism organizations in the new era. It has been fully updated to include: A new chapter on finance, business ethics, corporate social responsibility, and leadership as well as new content on globalisation, experience economy, crisis management, consumer power, developing service quality, innovation and implementation of principles. New features to aid understanding of the application of theory, and spur critical thinking and decision making. New international case studies with reflective questions throughout the book from both SME’s and large-scale businesses. Updated online resources including PowerPoint presentations, additional case studies and exercises, and web links to aid both teaching and learning. Highly illustrated and in full colour design, this book is essential reading for all future hospitality and tourism managers.
Book Synopsis Management and Leadership in the Hospitality Industry by : Dana V. Tesone
Download or read book Management and Leadership in the Hospitality Industry written by Dana V. Tesone and published by . This book was released on 2006 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Strategic Hospitality Leadership by : Russell Arthur Smith
Download or read book Strategic Hospitality Leadership written by Russell Arthur Smith and published by John Wiley & Sons. This book was released on 2011-01-25 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doing business in the tourism and hospitality scene in Asia can be very interesting and rewarding but also poses many challenges. Not many books have been written on the hospitality industry in Asia. Strategic Hospitality Leadership makes a useful contribution, providing the first specialized approach to the business of hospitality in Asia. The book is an invaluable resource of reference and insightful compendium by contributors who are the Cornell School of Administration's alumni, the Cornell-Nanyang Institute of Hospitality Management faculty, and members of its Joint Advisory Board. Their varied backgrounds and profound appreciation of the complexities in building enterprises from the ground up, or expanding an on-going business organization are the types of first-hand knowledge and perspective that is beneficial, informative, and inspirational to industry veterans and students alike. These contributors include chief executives and senior management of hotels and resorts, serviced apartments, restaurants, and food and beverage groups, who have been successful in Asia. Strategic Hospitality Leadership provides readers with the collective wisdom of these successful top executives on a range of topics including brand management, strategic direction, service, marketing, human resource, crisis management, business growth, leadership, portfolio management, best practices, and development. The book will help current and future leaders address major issues that are being and will continue to be confronted in the hospitality industry in Asia, and aims to increase the success of new entrants into Asia.
Book Synopsis Hospitality Experience by : Frans Melissen
Download or read book Hospitality Experience written by Frans Melissen and published by Routledge. This book was released on 2019-11-12 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality Experience offers students an exciting introduction to key aspects of hospitality management. The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples. Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.
Book Synopsis Strategic Management in the Hospitality Industry by : Michael D. Olsen
Download or read book Strategic Management in the Hospitality Industry written by Michael D. Olsen and published by Wiley. This book was released on 1998-09-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only strategic management book to focus specifically on the hospitality industry. Through critical analysis of quantitative data, this book clearly shows how to identify internal strengths and weaknesses in an organization. The authors examine the effects of structure, leadership, and culture on management decision-making.
