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Quality Is Free
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Book Synopsis Quality is Free by : Philip B. Crosby
Download or read book Quality is Free written by Philip B. Crosby and published by Signet Book. This book was released on 1980 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--
Book Synopsis Quality is Still Free by : Philip B. Crosby
Download or read book Quality is Still Free written by Philip B. Crosby and published by McGraw Hill Professional. This book was released on 1996 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.
Book Synopsis Quality and Me by : Philip B. Crosby
Download or read book Quality and Me written by Philip B. Crosby and published by Jossey-Bass. This book was released on 1999-03-26 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.
Book Synopsis Quality is Free by : Philip B. Crosby
Download or read book Quality is Free written by Philip B. Crosby and published by Signet Book. This book was released on 1980 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--
Book Synopsis Let's Talk Quality by : Philip B. Crosby
Download or read book Let's Talk Quality written by Philip B. Crosby and published by Plume. This book was released on 1990 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Six Sigma for Managers by : Greg Brue
Download or read book Six Sigma for Managers written by Greg Brue and published by McGraw Hill Professional. This book was released on 2005-06-05 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma for Managers is a practical overview on how to implement Six Sigma practices in everyday business. Emphasizing straightforward explanations instead of complex charts and statistics, it shows managers how to map processes, measure smart, and follow other Six Sigma principles.
Download or read book Completeness written by and published by Penguin. This book was released on 1992 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.
Book Synopsis Delivering Quality Service by : Valarie A. Zeithaml
Download or read book Delivering Quality Service written by Valarie A. Zeithaml and published by Simon and Schuster. This book was released on 2010-05-11 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.
Book Synopsis The Absolutes of Leadership by : Philip B. Crosby
Download or read book The Absolutes of Leadership written by Philip B. Crosby and published by Jossey-Bass. This book was released on 1996 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to quality management expert Philip B. Crosby, "Leadership is learnable", and can be developed for any field--in business, government, education, even Little League. "Of all the gurus, no one has capitalized more on the swelling interest in quality than Philip Crosby . . . Crosby's client list reads like a Who's Who of corporate America".--"BusinessWeek".
Book Synopsis Quality Without Tears: The Art of Hassle-Free Management by : Philip B. Crosby
Download or read book Quality Without Tears: The Art of Hassle-Free Management written by Philip B. Crosby and published by McGraw Hill Professional. This book was released on 1995-05-22 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.
Book Synopsis Managing Quality in Qualitative Research by : Uwe Flick
Download or read book Managing Quality in Qualitative Research written by Uwe Flick and published by SAGE. This book was released on 2018-09-03 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality underpins the success (or failure) of any piece of qualitative research. In this book, Uwe Flick takes you through the steps in method and design to ensure quality and reliability throughout the entire research process. Showing hands-on what it means to ′manage′ quality, this book puts the spotlight on practical questions and steps researchers can use to continually interrogate, improve and demonstrate quality in your research.
Book Synopsis Quality in Family Practice Book of Tools by : Cheryl Levitt
Download or read book Quality in Family Practice Book of Tools written by Cheryl Levitt and published by . This book was released on 2012-01 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Quality Book of Tools is a unique collection of quality performance indicators for primary care in Canada. Using this book will help family doctors and other primary care providers continue to improve the quality of care in their practice. Cheryl Levitt (MBBCh CCFP FCFP) is a family physician and professor in the Department of Family Medicine at McMaster University. Linda Hilts (RN BScN MEd) is a registered nurse and an assistant professor and associate member of the Department of Family Medicine at McMaster University.
Book Synopsis Total Quality Management by : John S. Oakland
Download or read book Total Quality Management written by John S. Oakland and published by Routledge. This book was released on 1996 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
Book Synopsis Total Quality Control by : Armand V. Feigenbaum
Download or read book Total Quality Control written by Armand V. Feigenbaum and published by . This book was released on 2008 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Goal written by Eliyahu M. Goldratt and published by Productivity & Quality Publishing Pvt Limited. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a fast-paced thriller style, 'The Goal' contains a serious message for all managers in industry and explains the ideas which underline the Theory of Constraints developed by the author.
Book Synopsis Philip Crosby's Reflections on Quality by : Philip B. Crosby
Download or read book Philip Crosby's Reflections on Quality written by Philip B. Crosby and published by McGraw-Hill Companies. This book was released on 1995 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acclaimed quality guru Philip Crosby has reached millions of managers through his bestselling books and his renowned Quality College. Reflections on Quality is perfect for managers or anyone interested in the world of work. The only book of bite-sized meditations with quality as its central theme, it is an invaluable gift that managers will want to give themselves.
Download or read book Management written by John M. Ivancevich and published by McGraw-Hill/Irwin. This book was released on 1997 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: Including coverage of topics such as diversity, cycle time, creativity, learning organizations and the Internet, this work on quality and competitiveness contains exercises and case studies.
