Les systèmes d'information élargis (Coll. management et informatique)

Download Les systèmes d'information élargis (Coll. management et informatique) PDF Online Free

Author :
Publisher : Lavoisier
ISBN 13 : 2746288249
Total Pages : 290 pages
Book Rating : 4.7/5 (462 download)

DOWNLOAD NOW!


Book Synopsis Les systèmes d'information élargis (Coll. management et informatique) by : CARLIER Alphonse

Download or read book Les systèmes d'information élargis (Coll. management et informatique) written by CARLIER Alphonse and published by Lavoisier. This book was released on 2012-06-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: L'entreprise se construit sur sa capacité d'innovation et avec des systèmes opérationnels capables de délivrer la valeur ajoutée attendue. Les modèles de systèmes d'information doivent s'adapter rapidement aux technologies émergentes et aux besoins des clients et des utilisateurs. Cet ouvrage dresse un panorama des approches classiques et des méthodes empiriques pour les SI et propose une vision élargie qui correspond aux besoins des métiers. Il présente les différents aspects permettant de faire face aux évolutions et aux ruptures technologiques à l'aide d'une organisation optimale qui va de la gouvernance à la gestion informatique. Il expose les procédés pour introduire les nouvelles technologies de veille et d'intelligence économique tout en décrivant les macroétapes (analyse, conception, production et mise en exploitation) et l'incorporation des pratiques métiers en matière de cycle de vie. L'auteur Alphonse Carlier est ingénieur industriel et consultant en gestion et développement de projets innovants. Il intervient comme formateur sur les technologies objets, MERISE, UML2, ITILV3, ISO 20000, ISO 9001, l'administration des bases de données Oracle, PostgreSQL, MySQL, les outils collaboratifs, les CMS et les méthodes de gestion.

Systèmes de management de la qualité

Download Systèmes de management de la qualité PDF Online Free

Author :
Publisher :
ISBN 13 :
Total Pages : 59 pages
Book Rating : 4.:/5 (496 download)

DOWNLOAD NOW!


Book Synopsis Systèmes de management de la qualité by : Association française de normalisation

Download or read book Systèmes de management de la qualité written by Association française de normalisation and published by . This book was released on 2000 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Quality Management Systems for the Food Industry

Download Quality Management Systems for the Food Industry PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1461560918
Total Pages : 203 pages
Book Rating : 4.4/5 (615 download)

DOWNLOAD NOW!


Book Synopsis Quality Management Systems for the Food Industry by : A. Bolton

Download or read book Quality Management Systems for the Food Industry written by A. Bolton and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years there has been growing pressure for consistent product quality, and a need for companies to demonstrate sound quality management practices in order to meet 'Due Diligence' requirements of both legislation and the quality assurance practices of customers. It has become accepted that operating to the requirements of the international standard for quality management - BS EN ISO 900- goes a long way towards meeting these needs. The objective of this book is to explain the requirements of the standard, to offer advice about achieving those requirements and to indicate what the assessors will look for at assessment time. It is important that certification to the standard is sought to support achievement of company objectives and not the reverse, and of course the standard can apply to organizations and services, just as much as to companies. Thus the word' company' in the text should be treated accordingly. lllustrative material has been presented under the logo of a fictiti ous company 'Quality Food Services' - in this context QFS does not bear any relationship whatsoever to any identically or similarly named business that may exist. Readers will find it helpful to read the book with a copy of the standard to hand, and are strongly encouraged to read the complete text before taking any steps to prepare for certification to the standard.

ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard

Download ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1136438254
Total Pages : 816 pages
Book Rating : 4.1/5 (364 download)

DOWNLOAD NOW!


Book Synopsis ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard by : David Hoyle

Download or read book ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard written by David Hoyle and published by Routledge. This book was released on 2009-10-26 with total page 816 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation. Don't waste time trying to achieve certification without this tried and trusted guide to improving your business—let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!

Static Analysis of Software

Download Static Analysis of Software PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118602951
Total Pages : 244 pages
Book Rating : 4.1/5 (186 download)

DOWNLOAD NOW!


Book Synopsis Static Analysis of Software by : Jean-Louis Boulanger

Download or read book Static Analysis of Software written by Jean-Louis Boulanger and published by John Wiley & Sons. This book was released on 2013-02-07 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The existing literature currently available to students and researchers is very general, covering only the formal techniques of static analysis. This book presents real examples of the formal techniques called "abstract interpretation" currently being used in various industrial fields: railway, aeronautics, space, automotive, etc. The purpose of this book is to present students and researchers, in a single book, with the wealth of experience of people who are intrinsically involved in the realization and evaluation of software-based safety critical systems. As the authors are people currently working within the industry, the usual problems of confidentiality, which can occur with other books, is not an issue and so makes it possible to supply new useful information (photos, architectural plans, real examples).

Building Quality Management Systems

Download Building Quality Management Systems PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1466564997
Total Pages : 205 pages
Book Rating : 4.4/5 (665 download)

DOWNLOAD NOW!


Book Synopsis Building Quality Management Systems by : Luis Rocha-Lona

Download or read book Building Quality Management Systems written by Luis Rocha-Lona and published by CRC Press. This book was released on 2013-06-25 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs. Based on the authors’ decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs, the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach, it reviews the most well-known business and quality improvement models, methods, and tools that support a major QMS. The authors introduce their own time-tested methodology for designing, implementing, and enhancing your own QMS. Using their proven method, you will learn how to: Implement a strategic quality plan based on your specific needs, capabilities, cost–benefits, policies, and business strategies Select the right models, methods, and tools to be adopted as part of your QMS Understand the critical success factors and implementation challenges Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life, this book supplies the understanding you’ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management, it provides the basis for creating the quality management culture required to become a world-class organization.

Management de la qualité et de la performance

Download Management de la qualité et de la performance PDF Online Free

Author :
Publisher : BoD - Books on Demand France
ISBN 13 : 2362330192
Total Pages : 166 pages
Book Rating : 4.3/5 (623 download)

DOWNLOAD NOW!


Book Synopsis Management de la qualité et de la performance by : Jacques Ségot

Download or read book Management de la qualité et de la performance written by Jacques Ségot and published by BoD - Books on Demand France. This book was released on 2011 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quels référentiels choisir ? Quelles méthodes adopter ? Quels outils mettre en place ? Ce livre décrit et analyse les principaux référentiels (ISO 9001, ISO 14001, ISO 31000, ISO 26000, EFQM, Investors in People, normes de service.), méthodes et outils (diagramme des affinités, Pareto, 5S, tableau de bord, Lean, Six Sigma.) du management de la qualité et de la performance. 25 référentiels, outils et méthodes décryptés par 14 experts au regard pragmatique, issu du terrain et loin des analyses « hors sol » proposées habituellement. Une petite histoire de la qualité et une description de ses acteurs en France (normalisateurs et certificateurs) viennent introduire et compléter cet ouvrage. Un livre simple et facile d'accès, indispensable pour tous ceux qui, dans le cadre de leurs études ou dans leur fonction en entreprise, sont amenés à croiser le chemin de la qualité et de la performance. Un ouvrage pédagogique, simple et didactique !

Solvay

Download Solvay PDF Online Free

Author :
Publisher : Cambridge University Press
ISBN 13 : 1107024803
Total Pages : 649 pages
Book Rating : 4.1/5 (7 download)

DOWNLOAD NOW!


Book Synopsis Solvay by : Kenneth Bertrams

Download or read book Solvay written by Kenneth Bertrams and published by Cambridge University Press. This book was released on 2013-01-03 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors analyze Solvay's 150-year history, showing the enormous impact geopolitical events had on the company and the recent consequences of global competition.

Quality Management

Download Quality Management PDF Online Free

Author :
Publisher : Emerald Group Publishing
ISBN 13 : 1787698017
Total Pages : 312 pages
Book Rating : 4.7/5 (876 download)

DOWNLOAD NOW!


Book Synopsis Quality Management by : Marco Sartor

Download or read book Quality Management written by Marco Sartor and published by Emerald Group Publishing. This book was released on 2019-05-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.

ISO/CEI 20000 - Introduction

Download ISO/CEI 20000 - Introduction PDF Online Free

Author :
Publisher : Van Haren
ISBN 13 : 9087538235
Total Pages : 253 pages
Book Rating : 4.0/5 (875 download)

DOWNLOAD NOW!


Book Synopsis ISO/CEI 20000 - Introduction by : Jan van Bon

Download or read book ISO/CEI 20000 - Introduction written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Qualité en production

Download Qualité en production PDF Online Free

Author :
Publisher : Editions Eyrolles
ISBN 13 : 2708133888
Total Pages : 408 pages
Book Rating : 4.7/5 (81 download)

DOWNLOAD NOW!


Book Synopsis Qualité en production by : Daniel Duret

Download or read book Qualité en production written by Daniel Duret and published by Editions Eyrolles. This book was released on 2005 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: La qualité est une condition indispensable pour présenter un produit sur le marché.Pour obtenir cette qualité, l'entreprise doit structurer son organisation autour d'un modèle, souvent la norme ISO 9001. Mais elle doit également mettre en œuvre des méthodes et des outils pour accroître sa performance. Ce livre expose les connaissances de base nécessaires à l'application des concepts " qualité " dans une entreprise de production et donne une image globale des différentes méthodes actuellement utilisées dans les entreprises. La première partie de l'ouvrage est consacrée au système de management de la qualité fondée sur une démarche orientée client et sur la maîtrise des processus. Elle aborde notamment le modèle ISO 9001, " Systèmes de management de la qualité : Exigences ", les référentiels de l'industrie automobile, la maîtrise des documents et l'automaîtrise au niveau du poste de travail. La seconde partie est axée sur les méthodes et les outils de la qualité : outils de résolution de problème, OFD, plans d'expériences, AMDEC, MSP, contrôle de réception, fonction métrologique (GRR, GUM) et l'approche " Six Sigma " qui permet d'obtenir l'amélioration par percée.

Quality Management Essentials

Download Quality Management Essentials PDF Online Free

Author :
Publisher : World Scientific
ISBN 13 : 1800612303
Total Pages : 214 pages
Book Rating : 4.8/5 (6 download)

DOWNLOAD NOW!


Book Synopsis Quality Management Essentials by : Ivan Popov

Download or read book Quality Management Essentials written by Ivan Popov and published by World Scientific. This book was released on 2022-08-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A product's design is based on what customers want and how much they are willing to pay for it determines its quality. The production process is supposed to achieve the required quality. Due to the natural process variation the quality of a product or service varies. Thus, quality can be defined as fitness for intended use or, in other words, how well the product performs its intended function. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality management ensures that a product or service is fit for its purpose. It has three main components: quality planning, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to maintain it. Quality management, therefore, uses quality control tools to achieve more consistent quality.This book aims to provide the readers with the essential practical knowledge and understanding of quality-related issues to make correct decisions faster. Hence, they can effectively contribute to a modern dynamic production environment.The book covers the essential tools used in quality control and quality management. There are a lot of practical questions and answers on quality.

Topics on System Analysis and Integrated Water Resources Management

Download Topics on System Analysis and Integrated Water Resources Management PDF Online Free

Author :
Publisher : Elsevier
ISBN 13 : 0080466028
Total Pages : 301 pages
Book Rating : 4.0/5 (84 download)

DOWNLOAD NOW!


Book Synopsis Topics on System Analysis and Integrated Water Resources Management by : Andrea Castelletti

Download or read book Topics on System Analysis and Integrated Water Resources Management written by Andrea Castelletti and published by Elsevier. This book was released on 2006-10-19 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Integrated Water Resources Management (IWRM) paradigm has been worldwide recognized as the only feasible way currently available to ensure a sustainable perspective in planning and managing water resource systems. It is the inspiring principle of the Water Framework Directive, adopted by the European Union in 2000, as well as the main reference for all the water related activity of UNESCO in the third world countries. However, very often, real world attempts of implementing IWRM fail for the lack of a systematic approach and the inadequacy of tools and techniques adopted to address the intrinsically complex nature of water systems. This book explores recent and important contributions of System Analysis and Control Theory to the technical application of such paradigm and to the improvement of its theoretical basis. Its prior aim is to demonstrate how the modelling and computational difficulties posed by this paradigm might be significantly reduced by strengthening the efficiency of the solution techniques, instead of weakening the integration requirements. The first introductory chapter provides the reader with a logical map of the book, by formalizing the IWRM paradigm in a nine-step decisional procedure and by identifying the points where the contribution of System Analysis and Control Theory is more useful. The book is then organized in three sections whose chapters analyze some theoretical and mathematical aspects of these contributions or presents design applications. The outstanding research issues on the border between System Analysis and IWRM is depicted in the last chapter, where a pull of scientists and experts, coordinated by Prof. Tony Jakeman describe the foreseeable scenario. The book is based on the most outstanding contributions to the IFAC workshop on Modelling and Control for Participatory Planning and Managing Water Systems held in Venice, September 28- October 1, 2004. That workshop has been conceived and organized with the explicit purpose of producing this book: the maximum length of the papers was unusually long (of the size of a book chapter) and only five long oral presentations were planned each day, thus allowing for a very useful and constructive discussion. Contributions from the leading world specialists of the field Integration of technical modelling aspects and participatory decision-making Good compromise between theory and application

Objectif qualité

Download Objectif qualité PDF Online Free

Author :
Publisher : EPFL Press
ISBN 13 : 2880748674
Total Pages : 398 pages
Book Rating : 4.8/5 (87 download)

DOWNLOAD NOW!


Book Synopsis Objectif qualité by : Michel Jaccard

Download or read book Objectif qualité written by Michel Jaccard and published by EPFL Press. This book was released on 2010-01-01 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Longtemps confinée au monde de la production et de ses ingénieurs, l'aire de la Qualité s'est progressivement étendue par le biais de diverses initiatives comme le prix Deming, le prix Baldridge, la perspective EFQM, la norme ISO 9001 ou l'approche Six Sigma. Divers systèmes de management ont alors émergé, appliqués notamment à l'environnement (ISO 14000), à la gestion des risques (ISO 31000) ou à la responsabilité sociétale (AFNOR SD 21000, annonciatrice de la norme ISO 26000 à venir). Peu d'auteurs se sont risqués à proposer à leurs lecteurs un panorama complet du monde de la Qualité, de la Qualité totale, de la performance, de la responsabilité sociétale; c'est précisément le défi relevé par Michel Jaccard dans cet ouvrage, qui présente l'ensemble des outils essentiels des systèmes de management les plus largement utilisés dans le monde de l'économie publique et privée d'aujourd'hui. Clair et didactique, ce manuel expose les concepts de base dont la maîtrise est indispensable, comme les huit principes d'ISO 9001, accompagnés d'un panorama historique permettant de situer chacune de ces approches dans leur contexte et de comprendre les relations existant entre ces différents modèles. L'auteur établit des liens inédits entre la morale, la déontologie et les systèmes de management, et valorise tout particulièrement l'apport de l'économie privée japonaise, encore au bénéfice d'un leadership conséquent dans le domaine. Cette vision synthétique fait appel à de nombreux exemples procurant une base solide pour l'application de ces principes en entreprise.

Qualité et systèmes de management

Download Qualité et systèmes de management PDF Online Free

Author :
Publisher :
ISBN 13 : 9782122151419
Total Pages : 629 pages
Book Rating : 4.1/5 (514 download)

DOWNLOAD NOW!


Book Synopsis Qualité et systèmes de management by : Association française de normalisation

Download or read book Qualité et systèmes de management written by Association française de normalisation and published by . This book was released on 2005 with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt: Le monde économique change et périodiquement les textes normatifs évoluent ; de nouveaux documents apparaissent dans l'optique de toujours mieux répondre aux besoins et aux attentes des utilisateurs. Aujourd'hui, face à l'émergence de nouvelles problématiques (développement durable, responsabilité sociale), le corpus normatif s'agrandit. Ce recueil rassemble les quatre normes phares de la " ligne de produit 2000 " : L'édition 2005 de la norme ISO 9000 qui décrit les principes essentiels des systèmes de management de la qualité et en spécifie la terminologie. La norme ISO 9001 qui spécifie les exigences. La norme ISO 9004 qui fournit les lignes directrices pour l'amélioration des performances. La norme ISO 19011 qui fournit des conseils sur l'audit des systèmes de management de la qualité et environnemental. En complément à ces normes de base et pour faciliter l'appropriation des concepts et leur mise en œuvre, cette nouvelle édition est complétée par des fascicules de documentation à caractère essentiellement pédagogique, qui portent sur des aspects particuliers : les outils (direction, clients, ressources humaines, processus, amélioration continue) et le système de management intégré. Que vous soyez utilisateurs, managers ou experts vous disposez ainsi avec Qualité et systèmes de management des textes de référence.

IMPLEMENTING INTEGRATED MANAGEMENT SYSTEM FOR QUALITY, ENVIRONMENT, OCCUPATIONAL HEALTH & SAFETY AND ENERGY

Download IMPLEMENTING INTEGRATED MANAGEMENT SYSTEM FOR QUALITY, ENVIRONMENT, OCCUPATIONAL HEALTH & SAFETY AND ENERGY PDF Online Free

Author :
Publisher : Notion Press
ISBN 13 : 1638735123
Total Pages : 228 pages
Book Rating : 4.6/5 (387 download)

DOWNLOAD NOW!


Book Synopsis IMPLEMENTING INTEGRATED MANAGEMENT SYSTEM FOR QUALITY, ENVIRONMENT, OCCUPATIONAL HEALTH & SAFETY AND ENERGY by : SACHIN GROVER, RAMESH C GROVER

Download or read book IMPLEMENTING INTEGRATED MANAGEMENT SYSTEM FOR QUALITY, ENVIRONMENT, OCCUPATIONAL HEALTH & SAFETY AND ENERGY written by SACHIN GROVER, RAMESH C GROVER and published by Notion Press. This book was released on 2021-05-14 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: THIS BOOK CONTAINS EXPERT ADVICE ON HOW TO PREPARE FOR AN INTEGRATED MANAGEMENT SYSTEM IN AN ORGANISATION COVERING REQUIREMENTS FOR ISO 9001: 2015/ ISO 14001: 2015/ ISO 45001:2018 AND ISO 50001: 2018 IMPLEMENTATION AND AUDITING THE INTEGRATED MANAGEMENT SYSTEM. This book gives Guidance on the Implementation and auditing of an Integrated Management System covering different disciplines in a simple form. Integrated Management Systems in all areas of activity which have influence on the quality of the products supplied by the organization to their customers, and influence on Environment, Health & Safety of personnel and Energy performance. The book has been published with the aim to give you the knowledge and practical advice on preparing for an Integrated Management System implementation without much stress, or struggle. The book will also help the auditors, for Internal as well as External audits, in understanding “ What to look at ” and “What to Look for” during the Audit keeping in mind the requirements of all the integrated disciplines simultaneously. THIS BOOK IS ALSO HELPFUL IN IMPLEMENTING ANY ONE OF THESE STANDARDS OR ANY TWO OR THREE OF THESE STANDARDS IN INTEGRATED FORM.

ISO 9001:2000 Quality Management System Design

Download ISO 9001:2000 Quality Management System Design PDF Online Free

Author :
Publisher : Artech House
ISBN 13 : 9781580535960
Total Pages : 408 pages
Book Rating : 4.5/5 (359 download)

DOWNLOAD NOW!


Book Synopsis ISO 9001:2000 Quality Management System Design by : Jay J. Schlickman

Download or read book ISO 9001:2000 Quality Management System Design written by Jay J. Schlickman and published by Artech House. This book was released on 2003 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard. This systematic and engineering approach simplifies the many complexities in maintaining compliance with ISO standards. This hands-on guide is packed with tips and insights the author has garnered from personally designing quality management systems that integrate organizational strategy with quality management. Moreover, the book helps professionals create meaningful documentation and a user-friendly, informative quality manual that together form the core of an effective and responsive quality management system."--Jacket.