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Author : Joanne M. Bessler
Publisher :
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4.:/5 (13 download)
Download or read book Putting "service" Into Library Staff Training written by Joanne M. Bessler and published by . This book was released on 1990 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Joanne M. Bessler
Publisher : Chicago : American Library Association
ISBN 13 :
Total Pages : 88 pages
Book Rating : 4.3/5 (91 download)
Download or read book Putting Service Into Library Staff Training written by Joanne M. Bessler and published by Chicago : American Library Association. This book was released on 1994 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide should help library managers at all levels help their staff in caring for library patrons. The work offers suggestions on attracting, hiring, training, supervising and evaluating staff who combine proficiency in their specific jobs with sensitivity to patron needs.
Author : Megan P. Fink
Publisher : American Library Association
ISBN 13 : 0838988032
Total Pages : 277 pages
Book Rating : 4.8/5 (389 download)
Download or read book Teen Services 101: A Practical Guide for Busy Library Staff written by Megan P. Fink and published by American Library Association. This book was released on 2015-02-02 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Need to amp up teen services, but you’re short on time or not sure where to start? Teen Services 101: A Practical Guide for Busy Library Staff provides useful information that will help staff put together a basic teen services program with minimal time and hassle. The author, Megan Fink, along with contributions from Maria Kramer, provides practical tips and instructions on how to build core teen services into the overall library program. Whether you’re a new teen services librarian, or staff in a one person library, this how-to guide on teen services can help you effectively serve teen patrons. Let’s face it, teens are sometimes overlooked by libraries when it comes to services and programs. However, there are over 42 million teens in the US, which makes them a sizeable and important demographic to serve. Many of today’s teens are struggling. More are living in poverty than before and nearly 7,000 teens drop out of high school per day. By setting aside some time to increase your library’s focus on teens, you will be providing a vital service and positioning your library as an indispensable part of the community. The resources and information in this book can help you achieve that.
Author : Julie Beth Todaro
Publisher : ALA Neal-Schuman
ISBN 13 :
Total Pages : 172 pages
Book Rating : 4.3/5 (91 download)
Download or read book Training Library Staff and Volunteers to Provide Extraordinary Customer Service written by Julie Beth Todaro and published by ALA Neal-Schuman. This book was released on 2006 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Author : Sara R. Beck
Publisher : Taylor & Francis
ISBN 13 : 1317957202
Total Pages : 91 pages
Book Rating : 4.3/5 (179 download)
Download or read book Library Training for Staff and Customers written by Sara R. Beck and published by Taylor & Francis. This book was released on 2022-10-10 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enable your library staff to deliver the most effective services possible!This comprehensive book is designed to assist library professionals involved in presenting or planning training for library staff members and customers. Library Training for Staff and Customers covers training issues from many points of view ranging from top management to department managers.Library Training for Staff and Customers contains essential information to help you make the right training decisions when planning for your staff. Library Training for Staff and Customers explores ideas for: effective general reference training training on automated systems training in specialized subjects such as African-American history and biography training for areas such as patents and trademarks training for research on business subjects. Library Training for Staff and Customers answers numerous training questions and is an excellent guide for planning staff development and setting a training budget for your library. Make your library more effective and easier for your patrons to use with the strategies in this book!
Author : Carnegie Corporation of New York
Publisher :
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.3/5 (91 download)
Download or read book Training for Library Service written by Carnegie Corporation of New York and published by . This book was released on 1923 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Emily Leachman
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 107 pages
Book Rating : 4.2/5 (161 download)
Download or read book A Complete Guide to Training Library Staff written by Emily Leachman and published by Bloomsbury Publishing USA. This book was released on 2024-11-14 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guidebook presents an infrastructure for training library staff, starting with a robust onboarding process and continuing through a staff member's entire duration at an institution. Because library services and resources can change rapidly, ongoing training is an important aspect of library operations. Training can be a particular challenge at large, multi-branch library systems, because it can be difficult to ensure all staff are able to receive the relevant information. Written for library managers and training leaders, A Complete Guide to Training Library Staff presents a comprehensive lifecycle for staff development with a focus on tools and techniques to build a sustainable training program, set staff up for success in their positions, and develop a positive and supportive community across the library. Authors Emily Leachman and A. Garrison Libby spearheaded their library's movement to largely online trainings, which are inclusive of staff at all branch locations. This practical guidebook helps managers and trainers develop a comprehensive plan that allows new staff to quickly become acquainted with the operations of the library, provides ongoing training to make staff aware of new procedures and services, and creates a collaborative and supportive training environment to empower staff to learn and lead.
Author : Richard E. Bopp
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1598848178
Total Pages : 768 pages
Book Rating : 4.5/5 (988 download)
Download or read book Reference and Information Services written by Richard E. Bopp and published by Bloomsbury Publishing USA. This book was released on 2011-05-23 with total page 768 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.
Author : Library Leadership and Management Association. Human Resources Section. Staff Development Committee
Publisher : American Library Association
ISBN 13 : 0838911498
Total Pages : 232 pages
Book Rating : 4.8/5 (389 download)
Download or read book Staff Development written by Library Leadership and Management Association. Human Resources Section. Staff Development Committee and published by American Library Association. This book was released on 2013-03-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition offers unique, state-of-the-art perspectives on library staff development and training.
Author : Mou Chakraborty
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 142 pages
Book Rating : 4.2/5 (161 download)
Download or read book Stellar Customer Service written by Mou Chakraborty and published by Bloomsbury Publishing USA. This book was released on 2016-08-29 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Author : Rosanne Cerny
Publisher : American Library Association
ISBN 13 : 0838909221
Total Pages : 105 pages
Book Rating : 4.8/5 (389 download)
Download or read book Outstanding Library Service to Children written by Rosanne Cerny and published by American Library Association. This book was released on 2006-07-17 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Children's librarians, administrators, trainers, and LIS educators will welcome this professional development mentor that gives them the resources to strengthen the practice of children's librarianship.
Author : Bruce E. Massis
Publisher : Psychology Press
ISBN 13 : 9780789017666
Total Pages : 166 pages
Book Rating : 4.0/5 (176 download)
Download or read book The Practical Library Manager written by Bruce E. Massis and published by Psychology Press. This book was released on 2003 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an essential primer for new library managers and directors. In addition to providing an overview of the practical aspects of management, it is a vital reference tool for managing your library and its staff. The Practical Library Manager's informative text and comprehensive bibliographies of print and electronic resources can guide you to solutions to the issues that every fledgling library manager must deal with upon appointment. You'll find up-to-date information on staffing, training, keeping up with new technology, consortia, and more.
Author : Paul M. Gherman
Publisher : Routledge
ISBN 13 : 1000760049
Total Pages : 116 pages
Book Rating : 4.0/5 (7 download)
Download or read book Training Issues and Strategies in Libraries written by Paul M. Gherman and published by Routledge. This book was released on 2019-12-05 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1990, provides analysis - applicable to any library, regardless of size - for the training and development of library personnel. Contributors from varying types of libraries, from a small private woman's college to a multinational bibliographic utility, discuss training in busy public services departments, address vendor and in-house perspectives on training for online automated systems, and examine leadership training. This practical volume provides direction for library administrators who seek to establish a climate where well-trained staff confidently and consistently perform their jobs successfully.
Author : Elizabeth Connor
Publisher : Routledge
ISBN 13 : 1135694699
Total Pages : 280 pages
Book Rating : 4.1/5 (356 download)
Download or read book An Introduction To Staff Development In Academic Libraries written by Elizabeth Connor and published by Routledge. This book was released on 2009-03-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable resource for librarians of all roles, the case studies in An Introduction to Staff Development in Academic Libraries demonstrate the necessity and value of integrating the library's mission statement and strategic plan with bold approaches to staff orientation, training, mentoring, and development.
Author :
Publisher :
ISBN 13 :
Total Pages : 748 pages
Book Rating : 4.U/5 (183 download)
Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alan Brine
Publisher : Routledge
ISBN 13 : 1317124006
Total Pages : 437 pages
Book Rating : 4.3/5 (171 download)
Download or read book Handbook of Library Training Practice and Development written by Alan Brine and published by Routledge. This book was released on 2016-04-22 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Librarians must now work at a different level from that required 20 years ago, but the training available is not always appropriate or accessible to all. The authors of this volume have responded to this significant and continuing change within the profession by offering a much-needed guide to best practice for staff training and development in library and information work. This handbook addresses new aspects of service provision both in the UK and abroad, and provides an up-to-date review of the current developments that are becoming increasingly important to librarians through the influence of the electronic age and the widening of areas of professional involvement. The Handbook of Library Training Practice and Development will be invaluable to those responsible for the development of staff and line managers as well as providing a crucial insight into the information profession for anyone new to this career path or looking to develop their knowledge within it.
Author : Memphis State University Libraries. Ad Hoc In-Service Training Committee
Publisher :
ISBN 13 :
Total Pages : 166 pages
Book Rating : 4.:/5 (252 download)
Download or read book Staff Development and In-service Training in Academic Libraries written by Memphis State University Libraries. Ad Hoc In-Service Training Committee and published by . This book was released on 1991 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
