Public Sector Reform And The Citizens Charter

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Public Sector Reform and the Citizen's Charter

Author : Chris Willett
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Public Sector Reform and the Citizen's Charter by : Chris Willett

Download or read book Public Sector Reform and the Citizen's Charter written by Chris Willett and published by . This book was released on 1996 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: A text which looks at the role of the Citizen's Charter in the much changed public sector. This sector in which "government by contract," compulsory competitive tendering, Next Step agencies, and audit have a very significant role to play. In addition to this there is the concept of the Citizen's Charter, intended to set standards for service delivery and to hold suppliers to account when those standards are not met. It cuts across traditional boundaries, looking at theories of citizenship and considering the Charter from consumerist, constitutional, criminal justice and access to justice perspectives. The text provides a theoretical discussion of some of the questions raised by the new structures and ideas that regulate the new public sector. Intended for students and academics alike. The series aims to foster the established commitment of the University of Warwick to the contextual study of law.

Empowering the Customer

Author : Victor Ayeni
Publisher : Commonwealth Secretariat
ISBN 13 : 9780850926491
Total Pages : 76 pages
Book Rating : 4.9/5 (264 download)

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Book Synopsis Empowering the Customer by : Victor Ayeni

Download or read book Empowering the Customer written by Victor Ayeni and published by Commonwealth Secretariat. This book was released on 2001 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.

Key Principles of Public Sector Reforms

Author : Joan Nwasike
Publisher : Commonwealth Secretariat
ISBN 13 : 1849291810
Total Pages : 253 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Key Principles of Public Sector Reforms by : Joan Nwasike

Download or read book Key Principles of Public Sector Reforms written by Joan Nwasike and published by Commonwealth Secretariat. This book was released on 2018-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key Principles of Public Sector Reforms contains case studies from Cameroon, Ghana, Grenada, India, Kenya, Rwanda, St Vincent and the Grenadines, Saint Lucia, Seychelles, South Africa, Tanzania and Trinidad and Tobago on the policy reforms, strategies and methodologies that support national priorities and greater policy coherence for sustained development and growth.

Theory and Practice of Public Sector Reform

Author : Steven Van de Walle
Publisher : Routledge
ISBN 13 : 1317500121
Total Pages : 280 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis Theory and Practice of Public Sector Reform by : Steven Van de Walle

Download or read book Theory and Practice of Public Sector Reform written by Steven Van de Walle and published by Routledge. This book was released on 2016-06-10 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Theory and Practice of Public Sector Reform offers readers differing theoretical perspectives to help examine the process of public sector reform, combined with an overview of major trends in the core areas of the functioning of the public sector. The book consists of three parts, the first addresses a number of conceptual and theoretical perspectives on public sector reform. It shows how different ways of looking at reform reveal very different things. The second part addresses major changes in specific areas of public sectors – 'objects of reform.’ Part three focuses on the study of public sector reform. Aimed at academics, researchers and advanced students; this edited collection brings together many of the most eminent academics in the area of Public Policy and Management seeking to link to theory in part one and insights into specific thematic areas in part two, offering readers a display of theoretical perspectives to look at public sector reform.

Taking Stock

Author : Canadian Centre for Management Development
Publisher : McGill-Queen's Press - MQUP
ISBN 13 : 0773517421
Total Pages : 431 pages
Book Rating : 4.7/5 (735 download)

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Book Synopsis Taking Stock by : Canadian Centre for Management Development

Download or read book Taking Stock written by Canadian Centre for Management Development and published by McGill-Queen's Press - MQUP. This book was released on 1998 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the last tow decades governments have invested a great deal of time, money, and political capital in reforms to make the public sector more efficient. They have, however, invested little in evaluating the effectiveness of their efforts, accepting many of the reforms because of a belief in a particular approach to governing or an ideological commitment on the part of politicians. This collection of essays "takes stock" of these reform measures and their impact on public administration.

The Citizen's Charter

Author : Great Britain. Prime Minister
Publisher :
ISBN 13 :
Total Pages : 52 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis The Citizen's Charter by : Great Britain. Prime Minister

Download or read book The Citizen's Charter written by Great Britain. Prime Minister and published by . This book was released on 1991 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: "White Paper". Dated July 1991

Public Sector Reform

Author : Jan-Erik Lane
Publisher : SAGE Publications Limited
ISBN 13 :
Total Pages : 328 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Public Sector Reform by : Jan-Erik Lane

Download or read book Public Sector Reform written by Jan-Erik Lane and published by SAGE Publications Limited. This book was released on 1997 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: On public sector reform

Rethinking the Delivery of Public Services to Citizens

Author : F. Leslie Seidle
Publisher : IRPP
ISBN 13 : 9780886451783
Total Pages : 220 pages
Book Rating : 4.4/5 (517 download)

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Book Synopsis Rethinking the Delivery of Public Services to Citizens by : F. Leslie Seidle

Download or read book Rethinking the Delivery of Public Services to Citizens written by F. Leslie Seidle and published by IRPP. This book was released on 1995 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Governing Education

Author : Paul C. Bauman
Publisher : Allyn & Bacon
ISBN 13 : 9780205162208
Total Pages : 196 pages
Book Rating : 4.1/5 (622 download)

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Book Synopsis Governing Education by : Paul C. Bauman

Download or read book Governing Education written by Paul C. Bauman and published by Allyn & Bacon. This book was released on 1996 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this work is to clarify issues and opportunities associated with changes in educational governance. The work of scholars, practitioners, advisory groups and citizens come together around the politics of education.

Serving Citizens

Author : Juan Carlos Cortázar Velarde
Publisher : Inter-American Development Bank
ISBN 13 : 1597821845
Total Pages : 232 pages
Book Rating : 4.5/5 (978 download)

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Book Synopsis Serving Citizens by : Juan Carlos Cortázar Velarde

Download or read book Serving Citizens written by Juan Carlos Cortázar Velarde and published by Inter-American Development Bank. This book was released on 2014-09-19 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.

The Public Sector

Author : Jan-Erik Lane
Publisher : SAGE
ISBN 13 : 9780761967491
Total Pages : 374 pages
Book Rating : 4.9/5 (674 download)

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Book Synopsis The Public Sector by : Jan-Erik Lane

Download or read book The Public Sector written by Jan-Erik Lane and published by SAGE. This book was released on 2000-02-28 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Third Edition of this successful textbook introduces students to the major concepts, models, and approaches surrounding the public sector. Now fully updated to include coverage of the New Public Management (NPM), The Public Sector is the most comprehensive textbook on theories of public policy and public administration. The Public Sector is introduced within a three-part framework: public resource allocation, redistribution and regulation. Jan-Erik Lane explains the basic concepts of each of these broad areas, and goes on to examine their consequences for various approaches to the making and implementation of public policy. The book explores models of management, effectiveness and

Alternative Paths to Public Financial Management and Public Sector Reform

Author : Sokbunthoeun So
Publisher : World Bank Publications
ISBN 13 : 1464813167
Total Pages : 163 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Alternative Paths to Public Financial Management and Public Sector Reform by : Sokbunthoeun So

Download or read book Alternative Paths to Public Financial Management and Public Sector Reform written by Sokbunthoeun So and published by World Bank Publications. This book was released on 2018-08-31 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reforming public-sector organizations--their structures, policies, processes and practices--is notoriously difficult, in rich and poor countries alike. Even in the most favorable of circumstances, the scale and complexity of the tasks to be undertaken are enormous, requiring levels of coordination and collaboration that may be without precedent for those involved. Entirely new skills may need to be acquired by tens of thousands of people. Compounding these logistical challenges is the pervasive reality that circumstances often are not favorable to large-scale reform. Whether a country is rich or poor, the choice is not whether, but how, to reform the public sector--how optimal design characteristics, robust political support, and enhanced organizational capability to implement and adapt will be forged over time. This edited volume helps address the “how†? question. It brings together reform experiences in public financial management and the public sector more broadly from eight country cases in East Asia: Cambodia, Indonesia, Lao People's Democratic Republic, Malaysia, Myanmar, Papua New Guinea, Thailand, and Vietnam. These countries are at different stages of reform; most of the reform efforts would qualify as successes, while some had mixed outcomes, and others could be considered failures. The focus of each chapter is less on formally demonstrating success (or not) of specific reform, but on documenting how reformers maneuvered within different country contexts to achieve specific outcomes. Despite the great difficulty in reforming the public sector, decision-makers can draw renewed energy and inspiration, learning from those countries, sectors, and subnational spaces where substantive (not merely cosmetic) change has been achieved, and they can identify what pitfalls to avoid.

Public Service Reform-- But Not As We Know It

Author : Hilary Wainwright
Publisher :
ISBN 13 : 9780956037053
Total Pages : 351 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Public Service Reform-- But Not As We Know It by : Hilary Wainwright

Download or read book Public Service Reform-- But Not As We Know It written by Hilary Wainwright and published by . This book was released on 2009-03 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The New Public Management

Author : Michael Barzelay
Publisher : Univ of California Press
ISBN 13 : 0520224434
Total Pages : 240 pages
Book Rating : 4.5/5 (22 download)

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Book Synopsis The New Public Management by : Michael Barzelay

Download or read book The New Public Management written by Michael Barzelay and published by Univ of California Press. This book was released on 2001-02-15 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: How policymakers should guide, manage, and oversee public bureaucracies is a question that lies at the heart of contemporary debates about government and public administration. This text calls for public management to become a vibrant field of public policy.

The Price of Government

Author : David Osborne
Publisher : Basic Books
ISBN 13 : 0786736976
Total Pages : 386 pages
Book Rating : 4.7/5 (867 download)

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Book Synopsis The Price of Government by : David Osborne

Download or read book The Price of Government written by David Osborne and published by Basic Books. This book was released on 2009-04-29 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government is broke. The 2004 federal deficit is the highest in U.S. history. The states have suffered three years of record shortfalls. Cities, counties, and school districts are laying off policemen and teachers, closing schools, and cutting services. But the fiscal pain won't go away, and the bankrupt ideologies of left and right offer little guidance.The Price of Government presents a radically different approach to budgeting -- one that focuses on buying results for citizens rather than cutting or adding to last year's spending programs. It advocates consolidation, competition, customer choice, and a relentless focus on results to save millions while improving public services.

Transparency in Government Operations

Author : Mr.J. D. Craig
Publisher : International Monetary Fund
ISBN 13 : 155775697X
Total Pages : 50 pages
Book Rating : 4.5/5 (577 download)

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Book Synopsis Transparency in Government Operations by : Mr.J. D. Craig

Download or read book Transparency in Government Operations written by Mr.J. D. Craig and published by International Monetary Fund. This book was released on 1998-02-03 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transparency in government operations is widely regarded as an important precondition for macroeconomic fiscal sustainability, good governance, and overall fiscal rectitude. Notably, the Interim Committee, at its April and September 1996 meetings, stressed the need for greater fiscal transparency. Prompted by these concerns, this paper represents a first attempt to address many of the aspects of transparency in government operations. It provides an overview of major issues in fiscal transparency and examines the IMF's role in promoting transparency in government operations.

Systems Approaches to Public Sector Challenges Working with Change

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264279865
Total Pages : 150 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis Systems Approaches to Public Sector Challenges Working with Change by : OECD

Download or read book Systems Approaches to Public Sector Challenges Working with Change written by OECD and published by OECD Publishing. This book was released on 2017-08-11 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report, produced by the OECD Observatory of Public Sector Innovation, explores how systems approaches can be used in the public sector to solve complex or “wicked” problems.