Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Property Mgmt Service Quality
Download Property Mgmt Service Quality full books in PDF, epub, and Kindle. Read online Property Mgmt Service Quality ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Service Quality Management in Hospitality, Tourism, and Leisure by : Connie Mok
Download or read book Service Quality Management in Hospitality, Tourism, and Leisure written by Connie Mok and published by Routledge. This book was released on 2013-01-11 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Book Synopsis Service Quality for Facilities Management in Hospitals by : Low Sui Pheng
Download or read book Service Quality for Facilities Management in Hospitals written by Low Sui Pheng and published by Springer. This book was released on 2016-05-12 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Book Synopsis A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong by : Kung-wai Chiang (George)
Download or read book A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong written by Kung-wai Chiang (George) and published by . This book was released on 2005 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Service Quality Management by : Peter D. Mauch
Download or read book Service Quality Management written by Peter D. Mauch and published by Dr Peter D Mauch. This book was released on 2008 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis An Analysis and Evaluation of Quality Services in a Property Management Company by : Chap-Man Elsie To
Download or read book An Analysis and Evaluation of Quality Services in a Property Management Company written by Chap-Man Elsie To and published by . This book was released on 2017-01-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quality Management for Services by : Manfred Bruhn
Download or read book Quality Management for Services written by Manfred Bruhn and published by Springer Nature. This book was released on 2023 with total page 645 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Book Synopsis A Study of the Service Quality in Property Management Companies by : Kam-Fai Yau
Download or read book A Study of the Service Quality in Property Management Companies written by Kam-Fai Yau and published by Open Dissertation Press. This book was released on 2017-01-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study of the Service Quality in Property Management Companies" by Kam-fai, Yau, 游錦輝, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389558 Subjects: Real estate management - China - Hong Kong Total quality management - China - Hong Kong ISO 9001 Standard Consumer satisfaction - China - Hong Kong
Book Synopsis Quality Assessment System for Property Management Services in Residential Properties by Reliability Interval Method (Rim) by : Ka-Wai Raif Chan
Download or read book Quality Assessment System for Property Management Services in Residential Properties by Reliability Interval Method (Rim) written by Ka-Wai Raif Chan and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Quality Assessment System for Property Management Services in Residential Properties by Reliability Interval Method (RIM)" by Ka-wai, Raif, Chan, 陳嘉慧, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In Hong Kong, the responsibility for building management falls on property owners. To assist in building management, most property owners would appoint a property management company. Fulfilling relevant statutory requirements is mandatory for property management companies; however, it is debatable if meeting the basic statutory requirements is equivalent to providing quality property management services for property owners. In fact, property owners usually have more requests than minimum statutory requirements and it is therefore a multi-factor evaluation system for quality of residential property management services is proposed in this research project. To develop the assessment system, quality property management services criteria, including dimensions and performance items, are identified through desk research and focus group interviews with owners'' representatives and property management practitioners. Interval score and ranking are then assigned to the identified assessment criteria by distributing questionnaires with pilot test to owners'' representatives, property management practitioners and building management team of Home Affairs Department of HKSAR. Data collected from the questionnaire are analyzed with weight assessment method: Reliability Interval Method (RIM) in which importance weightings of the criteria can be developed and statistical analysis is allowed. "Repair and Maintenance (excluding clubhouse facilities, if applicable)" and "Effectiveness of emergency repair and maintenance services," which are not statutory requirements for managing residential properties, are respectively weighted as the most important dimension and performance item. As far as application of the developed quality assessment system is concerned, services quality provided by major property management companies are measured and compared with questionnaires to students pursuing Housing Management in University of Hong Kong. The correlation between quality of property management services and numbers of properties managed by the company is not statistically significant; however, this is likely due to a small samples size, as the visual display of data suggests a relationship. One interesting finding in this research is the high factor weight of assessment criteria which are not statutory requirements for managing residential properties. Such a result implies that meeting basic statutory requirements is not equivalent to providing quality property management services in the eyes of property owners. Besides, this research provides a framework for future development of a classification system to indicate how good a property is for meeting specific overall grading. This research is important because quality of property management services in residential properties can be quantified and closely monitored with the developed quality assessment system in a performance-based, simple and standard way from the perspective of property owners. As far as the benefits of property management companies, which sell services in keen market, are concerned, it is expected that the system could keep supervising and thus improving the quality of services; delivery of high quality services is a profitable way to differentiate ones from the competitors. DOI: 10.5353/th_b4833978 Subjects: Real estate management - China - Hong Kong -
Book Synopsis A Study of Quality Management of Official Statistics in China by : Wuyi Zeng
Download or read book A Study of Quality Management of Official Statistics in China written by Wuyi Zeng and published by Springer Nature. This book was released on 2022-01-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on how to improve the quality management of official statistics in China. Official statistics help to build an overview of China’s social and economic development and play an important role in policymaking for government as well as in decision-making for enterprises. Because of the great value in reference, the quality of official statistics also constitutes the concern from the public. This book summarizes three levels for understanding the concept of the quality of official statistics and analyzes possible affections from social and economic environment, political and management perspectives. Government statistical data is an important information reflecting China’s economic and social development, an important tool for Party committees at all levels, governments, enterprises and the public to understand and grasp China’s economic operation and social development, an important basis for Party committees and governments at all levels to conduct economic and social management and decision-making and an important reference for enterprises and the public to make decisions on production, operation, investment and consumption. Therefore, the government, enterprises and the public at all levels are demanding more and more government statistics. Accordingly, the quality of government statistical data is becoming more and more important, because it concerns the objectivity and accuracy of government statistical data, the scientificity of economic and social management, the decision-making of Party committees, the correctness of production, operation, investment and consumption decisions of enterprises and the public. Therefore, the quality of government statistical data is extremely important, which is not only the focus of social concern, but also the core issue of government statistics.
Download or read book Commerce Business Daily written by and published by . This book was released on 2001-11 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Service Quality and Management by : Bernd Stauss
Download or read book Service Quality and Management written by Bernd Stauss and published by Springer Science & Business Media. This book was released on 2013-06-29 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are becoming more and more popular. As is the case in the millennium problem, management of service companies experiences a lot of problems in the hardware and the software of services. There are still prob lems in defining and developing the service, and problems in creating, realizing and managing weil defined services. Is there than no progress at all? We believe there iso The enormous attention for services has its advantages as weil. In various places innovations are realized, and what is more important are linked to theory. Only in this way learning becomes pos sible. Eventually innovative practice will reflect in the development of theory, and in turn good practice will be based on solid theory. This series tries to support this pro cess by presenting a number of innovative practices, and examples of testing theory in service quality marketing and management.
Book Synopsis Quality Management for Competitive Advantage in Global Markets by : Saiz-Álvarez, José Manuel
Download or read book Quality Management for Competitive Advantage in Global Markets written by Saiz-Álvarez, José Manuel and published by IGI Global. This book was released on 2020-09-04 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.
Book Synopsis Information System Quality Management: A Theoretical Approach by : Georgy Isayev
Download or read book Information System Quality Management: A Theoretical Approach written by Georgy Isayev and published by Animedia Company. This book was released on with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The monograph examines a number of issues related to the information system quality management paradigm. The information systems are applied to organizational and management domains. The book covers the fundamentals of information system quality management, and their quality improvement. The creation of models, algorithms, methods, and tools for improving the information system quality in terms of system development, operation, and evolution is also considered. A comprehensive information system quality management system is proposed as a quality improvement tool, and as a new category of information and control systems. Goals, objectives, functions, structure, development and functioning of such systems are presented. The book is intended for information system developers, experts, researchers, doctorate students who deal with the information system quality assurance, and for university students majoring in Applied Computer Science, Computer Science for Business, Information Technology, Automated Systems, Information Management, and similar subjects.
Book Synopsis Property Management Services by : Razaq Adekunle
Download or read book Property Management Services written by Razaq Adekunle and published by . This book was released on 2021-02-17 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: All you need know to begin or continue your journey in real estate investing is here!!! Professional Property Management is a comprehensive guide on how to increase profits and productivity through an efficient and productive property management department that uses quality management procedures. Improving marketing strategies, setting up the department for long-term growth, and increasing staff stability will result in a professional residential property portfolio. There are an ever-increasing number of property management agencies opening due to the profits that can be gained through an established, well-maintained and professionally operated business. Make sure your agency is the one that stands out from the crowd and is recognized for its professional approach and customer values. The Book consists of the following: Choosing A Good Property Management Company- As gold prices rise rapidly, you could get a lot of benefits in the future if they invest in it now. If you are thinking of investing in real estate, go to the residential real estate, are highly in demand and will also give you a lot of profit in the future. Functions of the Property Management- Getting the best possible property management company is key to maintaining the value of your investment properties. Here are the most crucial aspects of successful property management to look for in your prospective property manager. Careers in Property Management- Have you ever considered a career as a property manager? This career path is not for everyone; however, it is a solid career choice in a growing field. This means that once established, property managers have a good level of job security as well opportunities for growth and advancement. Jobs are usually easy to find and secure for qualified individuals with a degree, experience or both. Principles of Effective Property Management-Effective property management requires a close working relationship between tenants, investors, and managers. This enhances the ability to satisfy each party's needs while improving NOI (Net Operating Income), ROI (Return on Investment), and the property itself. Maintenance of Your Property - The first thing that you need to do is create a fixed schedule of your property maintenance and the amount of time required to complete weekly, monthly and yearly repairs. What you need to do is schedule a time when the lawns will be mown. How to Quickly Determine the Value of Commercial Property for Sale- Do you know how to determine the value of your commercial property? Many property owners do not know how to value these sometimes-large investments and it cost them thousands if not hundreds of thousands of dollars. "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here." Then Scroll up, click on "Buy now with 1-Click", and Get Your Copy Now!
Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter
Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Book Synopsis A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong by :
Download or read book A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong written by and published by . This book was released on 2005 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Management, Quality and Economics in Building by : A. Bezelga
Download or read book Management, Quality and Economics in Building written by A. Bezelga and published by Routledge. This book was released on 2006-03-09 with total page 1798 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1991. Routledge is an imprint of Taylor & Francis, an informa company.
