Author : Amy M. Selegue
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)
Book Synopsis Professional Capstone Change Project: Sharpening the Focus on the Patient Experience by : Amy M. Selegue
Download or read book Professional Capstone Change Project: Sharpening the Focus on the Patient Experience written by Amy M. Selegue and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of the Affordable Care Act and new reimbursement guidelines from the Centers for Medicare and Medicaid Services require that patient satisfaction become a top priority in the nation's hospitals. Studies have shown that patient-centered care helps to increase patient satisfaction which can, in turn, positively effect HCAHPS scores. Many institutions are already implementing patient-centered strategies such as AIDET and hourly rounding, however to help facilitate the provision of patient-centered care and improve the patient experience, more and more hospitals are utilizing Patient and Family Advisory Councils (PFAC) and in-house patient experience leaders. The author completed a systematic review of over 15 peer-reviewed journal articles along with information from various sources and entities that focus on improving the patient experience. The author also received feedback from healthcare professionals, including a working Patient Experience Coordinator, to better understand the concepts of patient-centered care and how it affects both patients and the organization. After completing the review, the author developed a proposal with the intent of facilitating the delivery of patient-centered care at Northwest Medical Center (NMC) in Tucson, Arizona. The proposal consists of garnering support from senior management to create a position for a designated patient experience leader in the hospital, as well as establishing a Patient and Family Advisory Council at NMC. With the support of leadership, information would be provided to staff regarding the new initiatives and any questions or concerns would be addressed. To evaluate the effectiveness of the programs once they are established, surveys would be distributed to patients and employees prior to implementation and then six months afterward with the hope of determining if the PFAC and patient experience leader had a positive impact on patient satisfaction and HCAHPS scores. The data discovered through research for this project highlights the fact that patientcentered care has a positive effect on patient satisfaction and even patient health outcomes. Hospitals must place more of a focus on this area than ever before, not only because it is the ethical thing to do, but also because it can effect a hospital's financial viability. It is the intent of the author to promote this evidence and further emphasize the need for focused patient experience efforts in today's hospitals.
