Process Improvement And Quality Management In The Retail Industry

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Process Improvement and Quality Management in the Retail Industry

Author : Stephen George
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.3/5 (2 download)

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Book Synopsis Process Improvement and Quality Management in the Retail Industry by : Stephen George

Download or read book Process Improvement and Quality Management in the Retail Industry written by Stephen George and published by John Wiley & Sons. This book was released on 2005-08 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company’s success.

Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions

Author : Ryan Watkins
Publisher : John Wiley & Sons
ISBN 13 : 0470190698
Total Pages : 944 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions by : Ryan Watkins

Download or read book Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions written by Ryan Watkins and published by John Wiley & Sons. This book was released on 2009-12-09 with total page 944 pages. Available in PDF, EPUB and Kindle. Book excerpt: HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 2: Selecting and Implementing Performance Interventions In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results. Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

Quality Management in Plastics Processing

Author : Robin Kent
Publisher : Elsevier
ISBN 13 : 0081021267
Total Pages : 372 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Quality Management in Plastics Processing by : Robin Kent

Download or read book Quality Management in Plastics Processing written by Robin Kent and published by Elsevier. This book was released on 2016-11-30 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Management in Plastics Processing provides a structured approach to the techniques of quality management, also covering topics of relevance to plastics processors. The book's focus isn't just on implementation of formal quality systems, such as ISO 9001, but about real world, practical guidance in establishing good quality management. Ultimately, improved quality management delivers better products, higher customer satisfaction, increased sales, and reduced operation costs. The book helps practitioners who are wondering how to begin implementing quality management techniques in their business focus on key management and technical issues, including raw materials, processing, and operations. It is a roadmap for all company operations, from people, product design, sales/marketing, and production – all of which are impacted by, and involved in, the implementation of an effective quality management system. Readers in the plastics processing industry will find this comprehensive book to be a valuable resource. - Helps readers deliver better products, higher customer satisfaction, and increased profits with easily applicable guidance for the plastics industry - Provides engineers and technical personnel with the tools they need to start a process of continuous improvement in their company - Presents practical guidance to help plastics processing companies organize, stimulate, and complete effective quality improvement projects

Integrating Business Management Processes

Author : Titus De Silva
Publisher : CRC Press
ISBN 13 : 1000097579
Total Pages : 1177 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Integrating Business Management Processes by : Titus De Silva

Download or read book Integrating Business Management Processes written by Titus De Silva and published by CRC Press. This book was released on 2020-08-18 with total page 1177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few. This book, with its series of examples and procedures, shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Process Improvement Essentials

Author : James R. Persse, PhD
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596553846
Total Pages : 353 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Process Improvement Essentials by : James R. Persse, PhD

Download or read book Process Improvement Essentials written by James R. Persse, PhD and published by "O'Reilly Media, Inc.". This book was released on 2006-09-14 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement

Author : H. James Harrington
Publisher : McGraw Hill Professional
ISBN 13 : 9780070267794
Total Pages : 348 pages
Book Rating : 4.2/5 (677 download)

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Book Synopsis Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by : H. James Harrington

Download or read book Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement written by H. James Harrington and published by McGraw Hill Professional. This book was released on 1997-04 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enables you to improve quality, productivity, and competitiveness the business process improvement way. This workbook shows you how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; and more.

Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains

Author : Awasthi, Anjali
Publisher : IGI Global
ISBN 13 : 1522595724
Total Pages : 674 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains by : Awasthi, Anjali

Download or read book Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains written by Awasthi, Anjali and published by IGI Global. This book was released on 2019-09-27 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt: Businesses must create initiatives and adopt eco-friendly practices in order to adhere to the sustainability goals of a globalized world. Recycling, product service systems, and green manufacturing are just a few methods businesses use within a sustainable supply chain. However, these tools and techniques must also ensure business growth in order to remain relevant in an environmentally-conscious world. The Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains provides interdisciplinary approaches to sustainable supply chain management through the optimization of system performance and development of new policies, design networks, and effective reverse logistics practices. Featuring research on topics such as industrial symbiosis, green collaboration, and clean transportation, this book is ideally designed for policymakers, business executives, warehouse managers, operations managers, suppliers, industry professionals, sustainability developers, decision makers, students, academicians, practitioners, and researchers seeking current research on reducing the environmental impacts of businesses via sustainable supply chain planning.

Oakland on Quality Management

Author : John S Oakland
Publisher : Routledge
ISBN 13 : 1136376097
Total Pages : 480 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Oakland on Quality Management by : John S Oakland

Download or read book Oakland on Quality Management written by John S Oakland and published by Routledge. This book was released on 2012-05-04 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

Logistics and Retail Management

Author : John Fernie
Publisher : Kogan Page Publishers
ISBN 13 : 0749481617
Total Pages : 345 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Logistics and Retail Management by : John Fernie

Download or read book Logistics and Retail Management written by John Fernie and published by Kogan Page Publishers. This book was released on 2018-11-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics and supply chains play a vital role in the overall success of retail management. This fifth edition of Logistics and Retail Management covers the major strides made in retail logistics and the challenges which remain, providing students and professionals with the current thinking and research in this strategic field. Including chapters on internationalization, corporate social responsibility (CSR), and green logistics, the book also explores examples from successful organizations such as Schuh and Tesco. Fully updated with the latest international developments and on-going changes in the field, Logistics and Retail Management, 5th edition is a multi-contributed collection from leading academics and practitioners and an expert editor team. The new edition also includes material on the luxury fashion industry and the logistical challenges of e-commerce. Logistics and Retail Management, 5th edition is the essential text for students of retail logistics and supply chain management.

The Quality Management Sourcebook

Author : Christine Avery
Publisher : Routledge
ISBN 13 : 1134840241
Total Pages : 711 pages
Book Rating : 4.1/5 (348 download)

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Book Synopsis The Quality Management Sourcebook by : Christine Avery

Download or read book The Quality Management Sourcebook written by Christine Avery and published by Routledge. This book was released on 2002-09-11 with total page 711 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

The Power of Business Process Improvement

Author : Susan Page
Publisher : AMACOM
ISBN 13 : 0814414796
Total Pages : 354 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Power of Business Process Improvement by : Susan Page

Download or read book The Power of Business Process Improvement written by Susan Page and published by AMACOM. This book was released on 2010-02-17 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing * Eliminate duplication and bureaucracy * Control costs * Establish internal controls to reduce human error * Test and rework the process before introducing it * Implement the changes Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.

Unleashing Absorptive Capacity and Unlearning for Organizational Excellence

Author : Derbali, Abdelkader Mohamed Sghaier
Publisher : IGI Global
ISBN 13 :
Total Pages : 388 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Unleashing Absorptive Capacity and Unlearning for Organizational Excellence by : Derbali, Abdelkader Mohamed Sghaier

Download or read book Unleashing Absorptive Capacity and Unlearning for Organizational Excellence written by Derbali, Abdelkader Mohamed Sghaier and published by IGI Global. This book was released on 2024-10-23 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's rapidly evolving business landscape, organizations are constantly faced with the challenge of staying competitive and adapting to change. To thrive in this dynamic environment, it is crucial for organizations to develop the capability to learn, unlearn, and relearn effectively. Absorptive capacity, the ability to acquire, assimilate, and apply external knowledge, plays a vital role in fostering innovation, agility, and competitive advantage. By tapping into external sources of knowledge, organizations can leverage new insights, technologies, and best practices to fuel their growth and development. However, absorptive capacity alone is not enough. Organizations must also cultivate the willingness and ability to unlearn outdated knowledge, assumptions, and practices that may hinder progress. Unleashing Absorptive Capacity and Unlearning for Organizational Excellence delves into the interconnected dynamics of absorptive capacity and unlearning within organizational contexts. It emphasizes how absorptive capacity and unlearning can mutually reinforce and amplify each other, creating a positive feedback loop. Covering topics such as continuous improvement, learning cultures, and organizational adaptability, this book empowers leaders, managers, human resources professionals, researchers, academicians, educators, postgraduate students, and more with the knowledge and tools necessary to foster a culture of continuous learning, ultimately contributing to organizational excellence.

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Author : H. James Harrington
Publisher : McGraw Hill Professional
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness by : H. James Harrington

Download or read book Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness written by H. James Harrington and published by McGraw Hill Professional. This book was released on 1991-04-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: America is in trouble, there is no doubt about it. Here is perhaps the best proof: We are now experiencing the first generation in our history in which children will reach adulthood in a poorer economic climate than thatenjoyed by their parents.

Encyclopedia of Management

Author :
Publisher : Gale Cengage
ISBN 13 :
Total Pages : 1112 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Encyclopedia of Management by :

Download or read book Encyclopedia of Management written by and published by Gale Cengage. This book was released on 2009 with total page 1112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers numerous topics in management theories and applications, such as aggregate planning, benchmarking, logistics, diversification strategy, non-traditional work arrangements, performance measurement, productivity measures, supply chain management, and much more.

Food and Beverages Retail Business

Author : Adryan Rachman
Publisher : Penerbit NEM
ISBN 13 : 623115405X
Total Pages : 94 pages
Book Rating : 4.2/5 (311 download)

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Book Synopsis Food and Beverages Retail Business by : Adryan Rachman

Download or read book Food and Beverages Retail Business written by Adryan Rachman and published by Penerbit NEM. This book was released on 2024-07-01 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crafting Excellence in Service and Guest Relations for F&B Retail is a comprehensive guidebook tailored for professionals and entrepreneurs in the food and beverage retail industry. This book delves into the intricacies of providing exceptional service and building lasting relationships with customers in the competitive F&B retail landscape. The book begins by exploring the evolution of customer feedback in retail, tracing its historical trajectory and highlighting its significance in shaping industry practices. It then delves into the fundamentals of customer satisfaction index (CSI) and net promoter score (NPS), offering insights into their methodologies, advantages, and limitations. Drawing upon real-world case studies and success stories, the book demonstrates the combined effectiveness of CSI and NPS in providing comprehensive insights into customer satisfaction and loyalty levels. Readers will gain practical knowledge on integrating these metrics to obtain a holistic view of customer sentiment and drive business growth. Furthermore, the book examines best practices for implementing CSI and NPS in retail management, offering guidance on survey design, data analysis, and action planning. It emphasizes the importance of incorporating these metrics into regular business processes and aligning them with broader strategic objectives to foster a culture of customer-centricity.

A HANDBOOK OF RETAIL MANAGEMENT: PRINCIPLES & PRACTICES

Author : Dr.Dipa Mitra
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9390996481
Total Pages : pages
Book Rating : 4.3/5 (99 download)

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Book Synopsis A HANDBOOK OF RETAIL MANAGEMENT: PRINCIPLES & PRACTICES by : Dr.Dipa Mitra

Download or read book A HANDBOOK OF RETAIL MANAGEMENT: PRINCIPLES & PRACTICES written by Dr.Dipa Mitra and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Continuous Improvement Strategies

Author : D. Marutschke
Publisher : Springer
ISBN 13 : 0230355668
Total Pages : 215 pages
Book Rating : 4.2/5 (33 download)

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Book Synopsis Continuous Improvement Strategies by : D. Marutschke

Download or read book Continuous Improvement Strategies written by D. Marutschke and published by Springer. This book was released on 2011-12-13 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses continuous improvement strategies of Japanese convenience store operators. The study highlights the efforts of companies operating under lean management systems to identify new, dynamic, firm-specific capabilities in highly competitive markets.