Practical Zendesk Administration

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Practical Zendesk Administration

Author : Stafford Vaughan
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491900776
Total Pages : 285 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Practical Zendesk Administration by : Stafford Vaughan

Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by "O'Reilly Media, Inc.". This book was released on 2014-05-15 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company. Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles and permissions for users, agents, and administrators Create tickets from email, voice, chat, feedback tabs, and social media Capture and classify help requests through standard and custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service support

Practical Zendesk Administration

Author : Stafford Vaughan
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449343600
Total Pages : 188 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Practical Zendesk Administration by : Stafford Vaughan

Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by "O'Reilly Media, Inc.". This book was released on 2012-10-12 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing Zendesk as part of your company’s operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes. Through several real-world examples, you’ll also discover how other companies use the product, so you can determine how best to put Zendesk’s potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers

Practical Zendesk Administration

Author : Stafford Vaughan
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491900784
Total Pages : 195 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Practical Zendesk Administration by : Stafford Vaughan

Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by "O'Reilly Media, Inc.". This book was released on 2014 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Implementing the Zendesk customer service software as part of your companys operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. Youll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your companys needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, youll be able to determine the best way to put Zendesks vast potential to work for your company. Apply custom branding to your user-facing support portalMitigate risk by implementing various Zendesk security featuresManage profiles and permissions for users, agents, and administratorsCreate tickets from email, voice, chat, feedback tabs, and social mediaCapture and classify help requests through standard and custom fieldsUse techniques to build an efficient agent support processAutomate your business rules in Zendesk to streamline your workflowProvide your customers with self-service support.

Practical Zendesk Administration

Author : Stafford Vaughan
Publisher :
ISBN 13 : 9781449343637
Total Pages : pages
Book Rating : 4.3/5 (436 download)

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Book Synopsis Practical Zendesk Administration by : Stafford Vaughan

Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by . This book was released on 2012 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Mastering Zendesk

Author : Cedric F. Jacob
Publisher : Packt Publishing Ltd
ISBN 13 : 1786462567
Total Pages : 405 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Mastering Zendesk by : Cedric F. Jacob

Download or read book Mastering Zendesk written by Cedric F. Jacob and published by Packt Publishing Ltd. This book was released on 2017-01-13 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Zendesk QuickStart Guide

Author : Crystal Taggart
Publisher : CreateSpace
ISBN 13 : 9781497411142
Total Pages : 48 pages
Book Rating : 4.4/5 (111 download)

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Book Synopsis Zendesk QuickStart Guide by : Crystal Taggart

Download or read book Zendesk QuickStart Guide written by Crystal Taggart and published by CreateSpace. This book was released on 2014-03-20 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is short and sweet. It's about getting Zendesk implemented quickly and easily using ITIL best practices. Because Zendesk's training is pretty good, the goal was not to teach you how to use Zendesk. The goal was to write a book that would take the reader 1 hour what took me 3 days (and 17 years of experience!) to do. I knew the process I wanted to implement, but figuring out how to implement that process within Zendesk was a challenge. It provides a little bit of a background on ITIL, a little bit of process information, and a lot of configuration information. It doesn't walk through administration settings that are unrelated to setting up an ITIL-based process (such as how to configure your own email address.) This book is focused as a step-by-step guide on the best way to configure Zendesk to support four major ITIL (Information Technology Infrastructure Library) processes: Incident Management Release Management Problem Management Change Management

Handbook of Research on Smart Management for Digital Transformation

Author : Barbosa, Belem
Publisher : IGI Global
ISBN 13 : 1799890104
Total Pages : 614 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Smart Management for Digital Transformation by : Barbosa, Belem

Download or read book Handbook of Research on Smart Management for Digital Transformation written by Barbosa, Belem and published by IGI Global. This book was released on 2022-03-11 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a global and digital society, businesses are constantly being challenged by innovative and disruptive management strategies. The dramatic changes that took place in all corners of the world during the COVID-19 pandemic confirmed that companies need to update their resources and anticipate trends. The current changes introduced by digitalization offer endless innovation scenarios and strategic opportunities to companies but also demand an accurate and structured analysis of drivers, motivations, and determinants for success in this transformation. The Handbook of Research on Smart Management for Digital Transformation analyzes the drivers of digital transformation in businesses and assesses digital transformation success factors in the short, medium, and long run. This critical reference source is comprised of theoretical and empirical chapters as well as case studies on digital adoption by companies in different business sectors. Covering topics such as brand messaging, digital media platforms, and success determinants, this book is an essential resource for managers, researchers, educators of higher education, business students, digital strategists, business associations, communication and marketing agencies, entrepreneurs, and academicians.

Zendesk for Customer Service Agents

Author : Nils Rebehn
Publisher : Independent Publishing Network
ISBN 13 : 9781800496415
Total Pages : 250 pages
Book Rating : 4.4/5 (964 download)

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Book Synopsis Zendesk for Customer Service Agents by : Nils Rebehn

Download or read book Zendesk for Customer Service Agents written by Nils Rebehn and published by Independent Publishing Network. This book was released on 2021-06-11 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to know to solve tickets in Zendesk. Get started with Zendesk(c) with this easy-to-read book. This book is for beginners-no technical background required. Do you need to learn Zendesk for your job? You want to use Zendesk but don't know where to start? Are you getting lost in the documentation? This book is based on the best-selling course "Zendesk for Customer Service Agents". Learn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step. You will learn about Zendesk basics and the user interface What tickets are and where they come from How to work with tickets and respond to customers How to solve email tickets Zendesk productivity tips and best practices The author worked at Zendesk for five years before starting Guidoo Services(TM)-an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.

Database Reliability Engineering

Author : Laine Campbell
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491926228
Total Pages : 294 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Database Reliability Engineering by : Laine Campbell

Download or read book Database Reliability Engineering written by Laine Campbell and published by "O'Reilly Media, Inc.". This book was released on 2017-10-26 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: The infrastructure-as-code revolution in IT is also affecting database administration. With this practical book, developers, system administrators, and junior to mid-level DBAs will learn how the modern practice of site reliability engineering applies to the craft of database architecture and operations. Authors Laine Campbell and Charity Majors provide a framework for professionals looking to join the ranks of today’s database reliability engineers (DBRE). You’ll begin by exploring core operational concepts that DBREs need to master. Then you’ll examine a wide range of database persistence options, including how to implement key technologies to provide resilient, scalable, and performant data storage and retrieval. With a firm foundation in database reliability engineering, you’ll be ready to dive into the architecture and operations of any modern database. This book covers: Service-level requirements and risk management Building and evolving an architecture for operational visibility Infrastructure engineering and infrastructure management How to facilitate the release management process Data storage, indexing, and replication Identifying datastore characteristics and best use cases Datastore architectural components and data-driven architectures

Genomics in the Cloud

Author : Geraldine A. Van der Auwera
Publisher : O'Reilly Media
ISBN 13 : 1491975164
Total Pages : 496 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Genomics in the Cloud by : Geraldine A. Van der Auwera

Download or read book Genomics in the Cloud written by Geraldine A. Van der Auwera and published by O'Reilly Media. This book was released on 2020-04-02 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data in the genomics field is booming. In just a few years, organizations such as the National Institutes of Health (NIH) will host 50+ petabytes—or over 50 million gigabytes—of genomic data, and they’re turning to cloud infrastructure to make that data available to the research community. How do you adapt analysis tools and protocols to access and analyze that volume of data in the cloud? With this practical book, researchers will learn how to work with genomics algorithms using open source tools including the Genome Analysis Toolkit (GATK), Docker, WDL, and Terra. Geraldine Van der Auwera, longtime custodian of the GATK user community, and Brian O’Connor of the UC Santa Cruz Genomics Institute, guide you through the process. You’ll learn by working with real data and genomics algorithms from the field. This book covers: Essential genomics and computing technology background Basic cloud computing operations Getting started with GATK, plus three major GATK Best Practices pipelines Automating analysis with scripted workflows using WDL and Cromwell Scaling up workflow execution in the cloud, including parallelization and cost optimization Interactive analysis in the cloud using Jupyter notebooks Secure collaboration and computational reproducibility using Terra

SharePoint 2010 for Project Management

Author : Dux Raymond Sy
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449327702
Total Pages : 230 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis SharePoint 2010 for Project Management by : Dux Raymond Sy

Download or read book SharePoint 2010 for Project Management written by Dux Raymond Sy and published by "O'Reilly Media, Inc.". This book was released on 2012-01-12 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you were to analyze your team’s performance on a typical project, you’d be surprised how much time is wasted on non-productive tasks. This hands-on guide shows you how to work more efficiently by organizing and managing projects with SharePoint 2010. You’ll learn how to build a Project Management Information System (PMIS), customized to your project, that can effectively coordinate communication and collaboration among team members. Written by a certified Project Management Professional (PMP) and Microsoft SharePoint MVP with 15 years of IT project management experience, each chapter includes step-by-step guides as well as workshops that help you practice what you learn. Build a SharePoint PMIS that requires little assistance from your IT/IS department Define access permissions for project stakeholders and team members Centralize project artifacts and keep track of document history with version control Track project schedules, control changes, and manage project risks Automate project reporting and use web parts to generate on-demand status reports Integrate project management tools such as Excel, Microsoft Project, PowerPoint, and Outlook Apply your knowledge of PMIS techniques by working with a case study throughout the book "If you are a project manager looking for a technology-based, easily implemented, and usable solution for project communications, document management, and general project organization, this book is for you!" –Susan Weese, PgMP, President and Founder, Rhyming Planet

Effective Technology Tools for School Leadership

Author : Leslie Jones
Publisher : Taylor & Francis
ISBN 13 : 1000780732
Total Pages : 149 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis Effective Technology Tools for School Leadership by : Leslie Jones

Download or read book Effective Technology Tools for School Leadership written by Leslie Jones and published by Taylor & Francis. This book was released on 2022-11-23 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book prepares educational leaders with the knowledge needed to critically evaluate, select, and use technological tools to be effective school leaders. Authors Jones and Kennedy explore the technology tools needed to support the full range of responsibilities of a school leader, including management and administration, personnel and evaluation, security and safety, instructional leadership, organizational culture and climate, external relationships, and action research. Each chapter unpacks advantages and pitfalls of various technological tools and includes case scenarios that contextualize these ideas for readers. Chapter content is also aligned with The Professional Standards for Educational Leaders (PSEL), the National Educational Leadership Preparation Standards (NELP), and the International Society of Technology Standard in Education (ISTE) standards. This timely and important book adds to the toolbox for educators preparing to become effective and cutting-edge school leaders.

Predictive Marketing

Author : Omer Artun
Publisher : John Wiley & Sons
ISBN 13 : 1119037336
Total Pages : 284 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Predictive Marketing by : Omer Artun

Download or read book Predictive Marketing written by Omer Artun and published by John Wiley & Sons. This book was released on 2015-08-06 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make personalized marketing a reality with this practical guide to predictive analytics Predictive Marketing is a predictive analytics primer for organizations large and small, offering practical tips and actionable strategies for implementing more personalized marketing immediately. The marketing paradigm is changing, and this book provides a blueprint for navigating the transition from creative- to data-driven marketing, from one-size-fits-all to one-on-one, and from marketing campaigns to real-time customer experiences. You'll learn how to use machine-learning technologies to improve customer acquisition and customer growth, and how to identify and re-engage at-risk or lapsed customers by implementing an easy, automated approach to predictive analytics. Much more than just theory and testament to the power of personalized marketing, this book focuses on action, helping you understand and actually begin using this revolutionary approach to the customer experience. Predictive analytics can finally make personalized marketing a reality. For the first time, predictive marketing is accessible to all marketers, not just those at large corporations — in fact, many smaller organizations are leapfrogging their larger counterparts with innovative programs. This book shows you how to bring predictive analytics to your organization, with actionable guidance that get you started today. Implement predictive marketing at any size organization Deliver a more personalized marketing experience Automate predictive analytics with machine learning technology Base marketing decisions on concrete data rather than unproven ideas Marketers have long been talking about delivering personalized experiences across channels. All marketers want to deliver happiness, but most still employ a one-size-fits-all approach. Predictive Marketing provides the information and insight you need to lift your organization out of the campaign rut and into the rarefied atmosphere of a truly personalized customer experience.

Effective Help Desk Specialist Skills

Author : Darril Gibson
Publisher : Pearson IT Certification
ISBN 13 : 0133571858
Total Pages : 450 pages
Book Rating : 4.1/5 (335 download)

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Book Synopsis Effective Help Desk Specialist Skills by : Darril Gibson

Download or read book Effective Help Desk Specialist Skills written by Darril Gibson and published by Pearson IT Certification. This book was released on 2014-10-27 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

PostgreSQL Query Optimization

Author : Henrietta Dombrovskaya
Publisher : Apress
ISBN 13 : 9781484268841
Total Pages : 280 pages
Book Rating : 4.2/5 (688 download)

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Book Synopsis PostgreSQL Query Optimization by : Henrietta Dombrovskaya

Download or read book PostgreSQL Query Optimization written by Henrietta Dombrovskaya and published by Apress. This book was released on 2021-05-27 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Write optimized queries. This book helps you write queries that perform fast and deliver results on time. You will learn that query optimization is not a dark art practiced by a small, secretive cabal of sorcerers. Any motivated professional can learn to write efficient queries from the get-go and capably optimize existing queries. You will learn to look at the process of writing a query from the database engine’s point of view, and know how to think like the database optimizer. The book begins with a discussion of what a performant system is and progresses to measuring performance and setting performance goals. It introduces different classes of queries and optimization techniques suitable to each, such as the use of indexes and specific join algorithms. You will learn to read and understand query execution plans along with techniques for influencing those plans for better performance. The book also covers advanced topics such as the use of functions and procedures, dynamic SQL, and generated queries. All of these techniques are then used together to produce performant applications, avoiding the pitfalls of object-relational mappers. What You Will Learn Identify optimization goals in OLTP and OLAP systems Read and understand PostgreSQL execution plans Distinguish between short queries and long queries Choose the right optimization technique for each query type Identify indexes that will improve query performance Optimize full table scans Avoid the pitfalls of object-relational mapping systems Optimize the entire application rather than just database queries Who This Book Is For IT professionals working in PostgreSQL who want to develop performant and scalable applications, anyone whose job title contains the words “database developer” or “database administrator" or who is a backend developer charged with programming database calls, and system architects involved in the overall design of application systems running against a PostgreSQL database

Product-Led Growth

Author : Bush Wes
Publisher :
ISBN 13 : 9781777119317
Total Pages : 276 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Product-Led Growth by : Bush Wes

Download or read book Product-Led Growth written by Bush Wes and published by . This book was released on 2019-05 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Product-Led Growth is about helping your customers experience the ongoing value your product provides. It is a critical step in successful product design and this book shows you how it's done." - Nir Eyal, Wall Street Journal Bestselling Author of "Hooked"

Startupland

Author : Mikkel Svane
Publisher : John Wiley & Sons
ISBN 13 : 1118980859
Total Pages : 220 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Startupland by : Mikkel Svane

Download or read book Startupland written by Mikkel Svane and published by John Wiley & Sons. This book was released on 2014-11-13 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The real story of what it takes to risk it all and go for broke. Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea, and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional. Founded in a Copenhagen loft by three thirty-something friends looking to break free from corporate doldrums, Zendesk Inc. is now one of the hottest enterprise software companies, still rapidly growing with customers in 150 countries. But its success was anything but predestined. With revealing stories both funny and frank, Mikkel shares how he and his friends bravely left secure jobs to start something on their own, how he almost went broke several times, how they picked up themselves and their families to travel across the world to California and the unknown, and how the three friends were miraculously still together for Zendesk's IPO and (still growing) success. Much like Zendesk's mission itself—to remove friction, barriers, and mystery in order to make customer service easier and more approachable—Startupland removes some of the myths about startups and startup founders. Mikkel's advice, hard-won through experience, often bucks conventional wisdom and entrepreneurial tropes. He shares why failure (whether fast or slow) is awful, why a seemingly boring product or idea can be the most exciting, why giving back to the community is as important as the bottom line. From how to hire right (look for people who are not offended by swearing) to which personas generate the highest response rates, Mikkel answers the most pressing questions from the perspective of someone still in the trenches and willing to share the hard truth, warts and all. While there are books by consultants who tell you how to build businesses, or by entrepreneurs now running billion-dollar businesses, there are few books from people still in the trenches who acutely remember the difficult daily decisions, the thrill (and fears) of the early days, the problems that scale with growing a business, and the reason why they all went on the adventure in the first place. Startupland is indispensable reading for all entrepreneurs who want to make their ideas the next big thing. The book will inspire and empower you to follow your own dream and create your own story.