Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Download Powerful Telephone Skills full books in PDF, epub, and Kindle. Read online Powerful Telephone Skills ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author :
Publisher :
ISBN 13 : 9780760745540
Total Pages : 132 pages
Book Rating : 4.7/5 (455 download)
Download or read book Powerful Telephone Skills written by and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bus Desk
Publisher :
ISBN 13 : 9781564141071
Total Pages : 132 pages
Book Rating : 4.1/5 (41 download)
Download or read book Powerful Telephone Skills written by Bus Desk and published by . This book was released on 1993 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Author : Dartnell Corp
Publisher : Dartnell
ISBN 13 : 9781630122911
Total Pages : pages
Book Rating : 4.1/5 (229 download)
Download or read book How to Develop Powerful Telephone Skills written by Dartnell Corp and published by Dartnell. This book was released on 1997-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dartnell Corporation
Publisher :
ISBN 13 : 9780850132939
Total Pages : 0 pages
Book Rating : 4.1/5 (329 download)
Download or read book How to Develope Powerful Telephone Skills written by Dartnell Corporation and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every time you talk on the phone, you create an impression of yourself & your organization. This hands-on workbook shows you how to develop habits that help you use the phone as the powerful communication tool that it is. By the time you've completed the five short self-training sessions, you'll have improved your professional image & learned to use your time on the phone more effectively. Workbook sections include: * Understanding The Basic, But Essential, Phone Skills. * Polishing Your Telephone Personality. * Building Your Listening Skills. * Making Those Tough Calls. * Managing Your Phone Time. Each of the five short self- training sessions can be completed in about 20 minutes; you can even go through the workbook as a department. You'll find quizzes that help you assess your skills to see where you need to improve, real-life case studies, personal productivity exercises, & an action plan that you can customize to your job.
Author : Anthony J. Alessandra
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (847 download)
Download or read book Telephone Skills E-Book written by Anthony J. Alessandra and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. The Telephone Skills eReport is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly-learned telephone skills right away - immediately leading to increased success for your career and your company. Topics covered include: Creating a powerful first impression when you answer the phone, Maintaining a positive attitude while on the phone, Avoiding the most common telephone mistakes, and Creating and sustaining the loyalty of your customers through the phone.
Author : Bailey Richardson
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781523998678
Total Pages : 38 pages
Book Rating : 4.9/5 (986 download)
Download or read book Communication Skills written by Bailey Richardson and published by Createspace Independent Publishing Platform. This book was released on 2016-02-12 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You Ready to Become a Master at Communicating? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Are You Ready to Get Ahead of the Curve? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Chances are that no matter who you are, you find yourself having to communicate in one way or another with other people around you in a daily capacity. Even the simple take of going to the store and running in quickly, still leads to an interaction with another person. We live in a world where communicating with others is something that we just have to do, so why not be good at it! It's important to remember that while communication is focused highly on the way we speak to others and the words that we use, it is also the way you use your body language. Body language can put forth a message equally as one delivered by words. If you have poor communication skills then it may lead to a lot of misunderstandings and bad personal relationships. This can cause a lot of added stress and complications into your life that will bring you down greatly in the long run. You must avoid this at all costs! It can even be holding you back from the success you long for in your chosen career. The costs of poorly executed communication in the work place can actually even be measured in fiscal terms and this directly affects you because you could be going further and making yourself a lot more money. This is crazy to think about, right? Studies have recently found that employee misunderstandings can cost a 100,000 employee company as much as $62.4 million a year on average. This is a cumulative cost per worker of just over $26,000. These numbers should be more than enough to prove that your lack of expertise with your communication skills could easily be hampering your growth in your career. Even though these amounts are company wide, this still affects you on a personal level if you have ever wanted to make more money or get a promotion and experience any of the perks that could go along with this. If you have poor communication skills, you can also notice a real difference in your personal relationships by improving them. Whether it's a romantic partnership, a business relationship or just the way that you interact with your friends, communication can make or break your interactions. You can actually see the breakdown coming in these situations because they can be marked by arguing, defensiveness and lack of resolution. All of these problems can be solved by simply improving your communication skills. With the help of this book, you can change the way that you interact with people on an everyday basis. This means that you can go further in your personal life, your professional life and make become a happier, more well- rounded person. If you follow the steps that are set forth in this book you will soon be able to communicate more effectively and find the success that you have been looking for. You can easily learn how to do this and this book can show you how. Here Is A Preview Of What You'll Learn... Poor Communication Skills Can Bring You Down The Art of Body Language Speaking Techniques That Can Change Your Life! How to Tie It All Together Putting the Right Foot Forward And Fine-tuning Your Communication Skills Download your copy today! Take action today and download this book for a limited time discount of only $2.99! Tags: Communication, Communication Skills, People Skills, Soft Skills, Interpersonal Skills, Leadership, Emotional Intelligence
Author : Patrick Forsyth
Publisher : CIPD Publishing
ISBN 13 : 9780852928653
Total Pages : 92 pages
Book Rating : 4.9/5 (286 download)
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564142993
Total Pages : 100 pages
Book Rating : 4.1/5 (429 download)
Download or read book Winning Telephone Tips written by Paul R. Timm and published by . This book was released on 1997 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: A refresher on developing an authoritative, clear and friendly phone manner.
Author : Julian Treasure
Publisher : Mango Publishing
ISBN 13 : 9781633536715
Total Pages : 308 pages
Book Rating : 4.5/5 (367 download)
Download or read book How to Be Heard written by Julian Treasure and published by Mango Publishing. This book was released on 2017-11 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Including many simple exercises, interviews with experts, and potent, transformational concepts, this book is a practical guide to improving the vital personal communication skills of speaking and listening. --
Author : Eon Ranger
Publisher : First Class Consulting Corporation
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.3/5 (974 download)
Download or read book Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection written by Eon Ranger and published by First Class Consulting Corporation . This book was released on 2023-06-08 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection" is a comprehensive guide that equips readers with the essential skills and strategies needed to excel in communication. With 21 insightful chapters, this book covers a wide range of topics, from understanding different communication styles and enhancing verbal and written communication skills to leveraging persuasion, emotional intelligence, and nonverbal cues. Readers will discover how effective communication can foster stronger relationships, drive leadership success, and navigate difficult situations. They will learn to overcome barriers, communicate in the digital age, and bridge cultural gaps. The book also delves into storytelling, crisis communication, ethics, and communication for networking, marketing, and branding. Each chapter is filled with practical advice, relatable stories, and actionable steps to help readers unlock their full communication potential. Whether in personal or professional contexts, readers will gain the confidence and skills to connect with others, achieve their goals, and make a lasting impact. As the future of communication unfolds, the book offers a glimpse into emerging trends and technologies, preparing readers for the ever-evolving landscape of communication.
Author : Maria Pellicano
Publisher : Lulu.com
ISBN 13 : 1365357465
Total Pages : 207 pages
Book Rating : 4.3/5 (653 download)
Download or read book The Art of Powerful Communication written by Maria Pellicano and published by Lulu.com. This book was released on 2016-10-11 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT'S TIME FOR YOUR VOICE TO BE HEARD. Do you struggle to communicate confidently? The Art of Powerful Communication is based on Maria Pellicano's insights and experience as a vocal and human psychology coach building powerful communicators over the past 20 years In this book you will learn Tools to help you stand out from the crowd How to transform nerves into confidence when speaking in public skills to develop and deliver a passionate and unique message How to use vocal tonality to be a influential leader Mindset strategies to empower your persona in your career and in relationships How to deliver your presence on stage and platforms Introducing the Powerful Communication Model When all three critical aspects of this model are aligned, you will experience a powerful blend of persona, presence and a platform that can impact and provoke audiences to lasting action
Author : Colleen McKenna
Publisher :
ISBN 13 : 9781558522152
Total Pages : 106 pages
Book Rating : 4.5/5 (221 download)
Download or read book Powerful Communication Skills written by Colleen McKenna and published by . This book was released on 1997 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dean Nelson
Publisher : HarperCollins
ISBN 13 : 0062825216
Total Pages : 383 pages
Book Rating : 4.0/5 (628 download)
Download or read book Talk to Me written by Dean Nelson and published by HarperCollins. This book was released on 2019-02-19 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Dean Nelson is one of the best interviewers around.” —Anne Lamott From respected journalist, professor, and founder of the Writer's Symposium by the Sea, an indispensable guide to the subtle art of the interview guaranteed to afford readers with the skills and confidence they need the next time they say, "talk to me." Interviewing is the single most important way journalists (and doctors, lawyers, social workers, teachers, human resources staff, and, really, all of us) get information. Yet to many, the perfect interview feels more like luck than skill—a rare confluence of rapport, topic, and timing. But the thing is, great interviews aren’t the result of serendipity and intuition, but rather the result of careful planning and good journalistic habits. And Dean Nelson is here to show you how to nail the perfect interview every time. Drawing on forty-years of award-winning journalism and his experience as the founder and host of the Writer’s Symposium by the Sea, Nelson walks readers through each step of the journey from deciding whom to interview and structuring questions, to the nitty gritty of how to use a recording device and effective note-taking strategies, to the ethical dilemmas of interviewing people you love (and loathe). He also includes case studies of famous interviews to show readers how these principles play out in real time. Chock full of comprehensive, time-tested, gold-standard advice, Talk to Me is a book that demystifies the art and science of interviewing, in the vein of On Writing Well or How to Read Literature Like a Professor.
Author : Robbie Stepney FInstSMM
Publisher : CreateSpace
ISBN 13 : 9781514123591
Total Pages : 226 pages
Book Rating : 4.1/5 (235 download)
Download or read book Maximise Your Phone Confidence written by Robbie Stepney FInstSMM and published by CreateSpace. This book was released on 2015-06-24 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the increased use of technology in business, some argue that we're actually beginning to lose the ability to talk to each other. The fear of making sales and marketing calls often tops the list of activities that people have a phobia about. It's as real as the fear of public speaking, and if not overcome can have a hugely negative effect on your business. Author, speaker, and sales expert Robbie Stepney FInstSMM draws on his 20 years of hands on experience during which he's made literally hundreds of thousands of sales calls, to give you a step by step guide to his own unique and powerful telephone business development system Straightforward Approach. In an easy to read and down to earth style Robbie will show you how to put into action a practical plan that is not only guaranteed to Maximise Your Phone Confidence, but to also ignite your sales figures. If you're serious about taking your telephone communication skills to the next level, and giving your sales numbers a massive boost, this book is essential reading.
Author : Batt Johnson
Publisher : iUniverse
ISBN 13 : 0595093620
Total Pages : 162 pages
Book Rating : 4.5/5 (95 download)
Download or read book Powerful Principles for Presenters written by Batt Johnson and published by iUniverse. This book was released on 2000-05-12 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Principles for Presenters is the textbook used at New York University and Cornell University in Batt Johnson's public speaking class. It features proven communication techniques from commercials, television, and film professionals and explains their effective use for anyone. This helps you lose any self-consciousness, gain confidence, and deliver your message with as much power as politicians, actors, broadcasters, high profile business executives, and other public speakers seen in the media. When you can speak well you make your points clearly and effectively, convince and motivate others to action, and gain the competitive edge. This information is offered for the first time in one easy-to-read reference book for busy individuals without time to read a large volume the day before an important speech or presentation. This book is interactive-it identifies common problems for public speakers and offers immediate solutions. Each chapter has a workbook section to help you improve your skills, identify action steps, and measure your results. When you apply these simple, proven tips and techniques you will become a more powerful communicator delivering speeches that roar. "The style of Batt Johnson's book makes me feel that I am working directly with a coach." Dr. Carol Robbins-Director, Off-Campus College, Cornell University "The next best thing to learning from Batt Johnson in person is what you've got in your hands. He's a master communicator, and this is a great guide to his technique." Lisa Napoli-Internet Correspondent, MSNBC-TV "This book is an exhaustive how-to guide which will provide a primer for the rookie and an effective refresher for the seasoned veteran." Rapheal M. Prevot Jr.-Labor Relations Counsel, National Football League "As a financial professional, the tips have proved invaluable in the art of 'friendly persuasion.' " John Krysko-Financial Planner, American Express Company "All the busy businessperson needs to make presentations with impact is here in Batt Johnson's book. You owe it to your audience to read and use this!" Nancy Rosanoff-Past President, New York Chapter of the National Speakers Association and author of Making Money Through Intuition
Author : Renee P. Walkup
Publisher : Amacom Books
ISBN 13 : 9780814429174
Total Pages : 212 pages
Book Rating : 4.4/5 (291 download)
Download or read book Selling to Anyone Over the Phone written by Renee P. Walkup and published by Amacom Books. This book was released on 2006 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: A script may be a useful tool, but truly powerful phone selling only happens when the approach is tailored to each individual customer. "Selling to Anyone Over the Phone" shows how to do it much better. This must-read resource for sales professionals will help them develop the exceptional phone skills they need to close more sales, more often! This book is crucial reading for anyone who does any selling on the phone - from field reps who sell on the phone occasionally, to full-time telesales reps. Full of practical, time-efficient techniques for connecting with each customer generating leads that translate into real customers and closing more sales faster.
Author : Renée Evenson
Publisher : HarperChristian + ORM
ISBN 13 : 0814420338
Total Pages : 303 pages
Book Rating : 4.8/5 (144 download)
Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson and published by HarperChristian + ORM. This book was released on 2012-09-12 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
