Patient Satisfaction With Health Care Service Providers In Pakistan A Review Of Public Sector Hospitals Of Lahore

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Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore

Author : Ali Adnan Joiya
Publisher : GRIN Verlag
ISBN 13 : 3668273871
Total Pages : 24 pages
Book Rating : 4.6/5 (682 download)

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Book Synopsis Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore by : Ali Adnan Joiya

Download or read book Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore written by Ali Adnan Joiya and published by GRIN Verlag. This book was released on 2016-08-12 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2016 in the subject Health - Public Health, , language: English, abstract: This study identified the most important factors affecting the patient satisfaction in the public sector hospitals in Lahore, Pakistan. Surveys and interviews were conducted with 100 patients in order to come out with primary data. Furthermore, an appropriately structured questionnaire was excerpted from the available literature, as well as expert opinions relating to patient satisfaction with healthcare professionals. The questionnaire data was then interpreted through SPSS-20. Background: Appropriate and improved strategies for quality assurance in the Punjab Public sector hospitals, Pakistan can be evolved with the appropriate understanding of factors influencing quality of medical service. Patient satisfaction is itself a critical controversy for the healthcare professionals/Government. Patient satisfaction is a complicated attitude because a horde of variables have been pinpointed as its interpreters. However, the study is aimed to ascertain the factors affecting the quality Healthcare services providers within Lahore Public Sector Hospitals, Punjab, Pakistan. Objective of the Study: The study was conducted chastely in the public interest and in order to facilitate the Govt. of Punjab, Pakistan to deal with its maximum potential to bring about ultimate satisfaction level of the patients with a foremost objective of providing fairly, attainable and effective healthcare services. The study was conducted - To analyze factors impacting patient satisfaction in Public sector hospitals - To rank the most important factors affecting patient satisfaction - To evaluate the necessary steps taken by the hospital administrators for patient satisfaction. Conclusion: The study ascertained the 30 most important factors resulting in poor level of patient satisfaction. Results identified that majority of the factors out of 30 factors lie in Medium and high Severity zone (with a rating between 3.4 to 4.2 out of total 5). These factors also require foremost attention by the Government. After pointing out the 30factors and their severity level, the study revealed the top 12 most important factors on the basis of Impact Factor and Relative Importance Index.

The Role of the Pharmacist in Patient Care

Author : Abdul Kader Mohiuddin
Publisher : Universal-Publishers
ISBN 13 : 1627343083
Total Pages : 690 pages
Book Rating : 4.6/5 (273 download)

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Book Synopsis The Role of the Pharmacist in Patient Care by : Abdul Kader Mohiuddin

Download or read book The Role of the Pharmacist in Patient Care written by Abdul Kader Mohiuddin and published by Universal-Publishers. This book was released on 2020 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of a high quality, cost-effective and accessible health care for patients is achieved through constructing a team-based and patient-centered health care delivery system. The expanded role of pharmacists uplifts them to patient care from dispensing and manufacturing or marketing of drugs. Along with doctors and allied health professionals, pharmacists are increasingly recognized as an integral part of the patient care team. Furthermore, colleges of pharmacy need to revise and up-date their curricula to accommodate the progressively increasing development in the pharmaceutical education and the evolving new roles of practicing pharmacists in patient care settings. This book focuses on the expanded role of the pharmacists in total patient care including prescribing, dispensing, compounding, administering and monitoring of drugs at home, hospital, community, hospice, critical care, changeover and other care settings. The sector is emerging in both developed and under-developed countries. Overburdened by patient loads and the explosion of new drugs physicians turned to pharmacists more and more for drug information especially within institutional settings. And today’s patient care pharmacists are taking more interests in medication review and reconciliation, patient education and counseling, creating drug therapy regimen and monitoring compliance. The purpose of this book is to guide the pharmacists in their daily interactions with patients and to ensure collaboration with other health professionals. The contents are mostly based on recently published articles related to patient care, with most recent ideas and activities followed by the patient care pharmacists around the globe. However, a pharmacist implements the care plan in collaboration with other health care professionals and the patient or caregiver. Along with professional guidelines, the book discusses the concepts and best practices of patient interaction, patient rights, and ethical decision-making for the professional pharmacist, apprentice and student. In every chapter, the role of pharmacists in that chapter specific issues are detailed explicitly so that a professional pharmacist or a student can figure out his or her do’s and don’ts in that specific situation. Moreover, further reading references are listed as future recommendations. So, the book is an archive of potential references too. Among so many books about patient care, either doctors’ or nurses’ roles are highlighted. The proposed book highlights the pharmacists’ roles and responsibilities to the most, separated from those of doctors and nurses, with the most recent information obtained from most publications in several journals, books, bulletins, newsletter, magazines etc.

The Patient Satisfaction Questionnaire Short-form (PSQ-18)

Author : Grant N. Marshall
Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Patient Satisfaction Questionnaire Short-form (PSQ-18) by : Grant N. Marshall

Download or read book The Patient Satisfaction Questionnaire Short-form (PSQ-18) written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.

Economic Review

Author :
Publisher :
ISBN 13 :
Total Pages : 246 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Economic Review by :

Download or read book Economic Review written by and published by . This book was released on 2005 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Grey Systems

Author : Sifeng Liu
Publisher : Springer
ISBN 13 : 3642161588
Total Pages : 391 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Grey Systems by : Sifeng Liu

Download or read book Grey Systems written by Sifeng Liu and published by Springer. This book was released on 2010-12-09 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Due to inherent limitations in human sensing organs, most data collected for various purposes contain uncertainties. Even at the rare occasions when accurate data are available, the truthful predictions derived on the data tend to create chaotic consequences. So, to effectively process and make sense out of available data, we need methods to deal with uncertainty inherently existing inside the data. The intent of this monograph is to explore the fundamental theory, methods, and techniques of practical application of grey systems theory, initiated by Professor Deng Julong in 1982. This volume presents most of the recent advances of the theory accomplished by scholars from around the world. From studying this book, the reader will not only acquire an overall knowledge of this new theory but also be able to follow the most current research activities. All examples presented are based on practical applications of the theory when urgent real-life problems had to be addressed. Last but not the least, this book concludes with three appendices. The first one compares grey systems theory and interval analysis while revealing the fact that interval analysis is a part of grey mathematics. The second appendix presents an array of different approaches of studying uncertainties. And, the last appendix shows how uncertainties appear using general systems approach.

WHO Guidelines on Hand Hygiene in Health Care

Author : World Health Organization
Publisher : World Health Organization
ISBN 13 : 9789241597906
Total Pages : 0 pages
Book Rating : 4.5/5 (979 download)

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Book Synopsis WHO Guidelines on Hand Hygiene in Health Care by : World Health Organization

Download or read book WHO Guidelines on Hand Hygiene in Health Care written by World Health Organization and published by World Health Organization. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The WHO Guidelines on Hand Hygiene in Health Care provide health-care workers (HCWs), hospital administrators and health authorities with a thorough review of evidence on hand hygiene in health care and specific recommendations to improve practices and reduce transmission of pathogenic microorganisms to patients and HCWs. The present Guidelines are intended to be implemented in any situation in which health care is delivered either to a patient or to a specific group in a population. Therefore, this concept applies to all settings where health care is permanently or occasionally performed, such as home care by birth attendants. Definitions of health-care settings are proposed in Appendix 1. These Guidelines and the associated WHO Multimodal Hand Hygiene Improvement Strategy and an Implementation Toolkit (http://www.who.int/gpsc/en/) are designed to offer health-care facilities in Member States a conceptual framework and practical tools for the application of recommendations in practice at the bedside. While ensuring consistency with the Guidelines recommendations, individual adaptation according to local regulations, settings, needs, and resources is desirable. This extensive review includes in one document sufficient technical information to support training materials and help plan implementation strategies. The document comprises six parts.

Rehabilitation of the Mentally Ill

Author : Eveline D. Schulman
Publisher :
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Rehabilitation of the Mentally Ill by : Eveline D. Schulman

Download or read book Rehabilitation of the Mentally Ill written by Eveline D. Schulman and published by . This book was released on 1981 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Essentials of Person-environment-correspondence Counseling

Author : Lloyd H. Lofquist
Publisher : U of Minnesota Press
ISBN 13 : 9780816618897
Total Pages : 192 pages
Book Rating : 4.6/5 (188 download)

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Book Synopsis Essentials of Person-environment-correspondence Counseling by : Lloyd H. Lofquist

Download or read book Essentials of Person-environment-correspondence Counseling written by Lloyd H. Lofquist and published by U of Minnesota Press. This book was released on 1991-01-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Quality Caring in Nursing

Author : Joanne R. Duffy, PhD, RN, FAAN
Publisher : Springer Publishing Company
ISBN 13 : 0826121292
Total Pages : 265 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Quality Caring in Nursing by : Joanne R. Duffy, PhD, RN, FAAN

Download or read book Quality Caring in Nursing written by Joanne R. Duffy, PhD, RN, FAAN and published by Springer Publishing Company. This book was released on 2008-12-15 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of an AJN Book of the Year Award for 2009! "[This] book offers a coherent, theoretical, and research-guided framework for quality nursing caring in practice, education, and leadership; a foundational, timeless, yet transformative framework of substanceÖ." Jean Watson, PhD, RN, AHN-BC, FAAN College of Nursing, University of Colorado, Denver Dedicated time spent with patients and families in clinical settings is often limited, rushed, and impersonal. How can nurses develop more positive, caring relationships with their patients, and help to improve the quality of patient care at large? This book addresses this critical question by presenting Joanne R. Duffy's Quality-Caring Model©-the result of 35 years of clinical experience and educational acumen. This values-based model will bring caring back into the foreground of nursing practice by providing revised curricula for educational programs, and outlining the core caring principles for nurse administrators. Key Features: Establishes "Relationship-Centered Caring," with discussions on how to care for the self, patients and families, each other, and communities Offers multiple case examples, and includes reflective questions and applications for use in educational programs, workshops, conferences, and clinical practice Demonstrates how the Quality-Caring Model© can be implemented in clinical practice, nursing education, research, and nursing leadership settings Includes appendices that discuss how caring can improve patient safety, outline course objectives, and explain how to assess and measure caring in your facility Written in clear, accessible language, this book will be an invaluable resource to nursing students, nursing scholars, clinical nurses, nurse educators, nurse researchers, and nurse leaders. Duffy's approach will help create a redesigned patient care delivery system focused on the primacy of caring relationships.

Sociological Abstracts

Author : Leo P. Chall
Publisher :
ISBN 13 :
Total Pages : 1342 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Sociological Abstracts by : Leo P. Chall

Download or read book Sociological Abstracts written by Leo P. Chall and published by . This book was released on 1977 with total page 1342 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Delivering Quality Service

Author : Valarie A. Zeithaml
Publisher : Simon and Schuster
ISBN 13 : 1439137471
Total Pages : 185 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Delivering Quality Service by : Valarie A. Zeithaml

Download or read book Delivering Quality Service written by Valarie A. Zeithaml and published by Simon and Schuster. This book was released on 2010-05-11 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.

Disease Control Priorities, Third Edition (Volume 1)

Author : Haile T. Debas
Publisher : World Bank Publications
ISBN 13 : 1464803676
Total Pages : 445 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Disease Control Priorities, Third Edition (Volume 1) by : Haile T. Debas

Download or read book Disease Control Priorities, Third Edition (Volume 1) written by Haile T. Debas and published by World Bank Publications. This book was released on 2015-03-23 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential Surgery is part of a nine volume series for Disease Control Priorities which focuses on health interventions intended to reduce morbidity and mortality. The Essential Surgery volume focuses on four key aspects including global financial responsibility, emergency procedures, essential services organization and cost analysis.

Economic Evaluation of Pharmacy Services

Author : Zaheer-Ud-Din Babar
Publisher : Academic Press
ISBN 13 : 0128037008
Total Pages : 249 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Economic Evaluation of Pharmacy Services by : Zaheer-Ud-Din Babar

Download or read book Economic Evaluation of Pharmacy Services written by Zaheer-Ud-Din Babar and published by Academic Press. This book was released on 2016-10-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Economic Evaluation of Pharmacy Services provides the latest on the trend to a more product-centered and service-centered practice, eschewing traditional economic evaluation techniques that focus on product-to-product comparisons in favor of evaluating processes that measure costs and health outcomes. Complete with examples focusing on best practices, including various study designs, types of pharmacy services, and types of outcomes being evaluated, the book emphasizes case studies and examples that help readers understand economic evaluation techniques. Many of these techniques are transferable across countries, especially where there are advanced and stable health systems in place. With the help of this practical guide, readers will gain a thorough understanding of the application of economic evaluation of pharmacy services. - Delivers a practical guide for conducting economic evaluations of hospital and community pharmacy services - Documents the literature around health economic evaluation and innovative pharmacy services - Guides the development of a standardized health economic evaluation tool to evaluate these services

Violence at Work

Author : Duncan Chappell
Publisher : International Labour Organization
ISBN 13 : 9789221179481
Total Pages : 390 pages
Book Rating : 4.1/5 (794 download)

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Book Synopsis Violence at Work by : Duncan Chappell

Download or read book Violence at Work written by Duncan Chappell and published by International Labour Organization. This book was released on 2006 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Violence at work, ranging from bullying and mobbing, to threats by psychologically unstable co-workers, sexual harassment and homicide, is increasing worldwide and has reached epidemic levels in some countries. This updated and revised edition looks at the full range of aggressive acts, offers new information on their occurrence and identifies occupations and situations at particular risk. It is organised in three sections: understanding violence at work; responding to violence at work; future action.

World Report on Violence and Health

Author : World Health Organization
Publisher : World Health Organization
ISBN 13 : 9789241545617
Total Pages : 376 pages
Book Rating : 4.5/5 (456 download)

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Book Synopsis World Report on Violence and Health by : World Health Organization

Download or read book World Report on Violence and Health written by World Health Organization and published by World Health Organization. This book was released on 2002 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is part of WHO's response to the 49th World Health Assembly held in 1996 which adopted a resolution declaring violence a major and growing public health problem across the world. It is aimed largely at researchers and practitioners including health care workers, social workers, educators and law enforcement officials.

Improving Health Service Delivery in Developing Countries

Author : David H. Peters
Publisher : World Bank Publications
ISBN 13 : 0821379437
Total Pages : 366 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Improving Health Service Delivery in Developing Countries by : David H. Peters

Download or read book Improving Health Service Delivery in Developing Countries written by David H. Peters and published by World Bank Publications. This book was released on 2009 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reliable information on how health service strategies affect the poor is in short supply. In an attempt to redress the imbalance, 'Improving Health Service Delivery in Developing Countries' presents evidence on strategies for strengthening health service delivery, based on systematic reviews of the literature, quantitative and qualitative analyses of existing data, and seven country case studies. The authors also explore how changes in coverage of different health services affect each other on the national level. Finally, the authors explain why setting international targets for health services has been not been successful and offer an alternative approach based on a specific country's experience.The book's findings are clear and hopeful: There are many ways to improve health services. Measuring change and using information to guide decisions and inform stakeholders are critically important for successful implementation. Asking difficult questions, using information intelligently, and involving key stakeholders and institutions are central to the "learning and doing" practices that underlie successful health service delivery.

International Health Regulations (2005)

Author : World Health Organization
Publisher : World Health Organization
ISBN 13 : 9241580410
Total Pages : 82 pages
Book Rating : 4.2/5 (415 download)

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Book Synopsis International Health Regulations (2005) by : World Health Organization

Download or read book International Health Regulations (2005) written by World Health Organization and published by World Health Organization. This book was released on 2008-12-15 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: In response to the call of the 48th World Health Assembly for a substantial revision of the International Health Regulations, this new edition of the Regulations will enter into force on June 15, 2007. The purpose and scope of the Regulations are "to prevent, protect against, control and provide a public health response to the international spread of disease in ways that are commensurate with and restricted to public health risks, and which avoid unnecessary interference with international traffic and trade." The Regulations also cover certificates applicable to international travel and transport, and requirements for international ports, airports and ground crossings.