Outsourcing Technical Communication

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Outsourcing Technical Communication

Author : Barry Thatcher
Publisher : Routledge
ISBN 13 : 1351842374
Total Pages : 236 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Outsourcing Technical Communication by : Barry Thatcher

Download or read book Outsourcing Technical Communication written by Barry Thatcher and published by Routledge. This book was released on 2017-03-02 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the impact of outsourcing on the field of technical communication. Aided by new technologies and driven by global market structures, technical communication products that were once developed in the United States or Western Europe are now being developed in Asia, Eastern Europe, and other parts of the world. If technical communication follows other fields, such as information technologies, electronics manufacturing, and even textiles, this 'outsourcing' of technical communication products and jobs will surely influence our profession-but how? What kinds of jobs will remain in the United States? Which jobs are more efficiently handled outside the United States? How can U.S. technical communicators develop a 'comparative advantage' in the global economy? How can collaboration and joint development of information products be managed? What are the ethical, cultural, social, and economic dilemmas created by outsourcing?This collection is designed as a theory/practice book that addresses the needs of graduate students, faculty, and technical communicators who want to teach, practice, or conduct research in this area. It addresses technical communications and outsourcing in six different parts of the world, including the United States. It also explores issues of curriculum, project management, legal considerations, and intercultural communication problems.This title is suitable for: Technical communication professionals in academia and industry; managers, researchers, and teachers of documentation projects who are involved in offshore outsourcing situations and need to find best practices, strategies, or recommendations for being successful; technical writers (freelancers and corporate employees) working with international partners interested in how outsourcing can affect the future of their profession; non-U.S. writers working in outsourcing projects looking to perform satisfactorily in their jobs; undergraduate and graduate professors in universities and community colleges teaching courses in publications management, information design, international communication, and technical writing, and students enrolled in those courses; teachers and students in rhetorical theory and professional communication pedagogy courses; ESL (English as a second language) and ESP (English for specific purposes) readers.

Outsourcing Technical Writing

Author : Barry Saiff
Publisher : XML Press
ISBN 13 : 1492070831
Total Pages : 112 pages
Book Rating : 4.4/5 (92 download)

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Book Synopsis Outsourcing Technical Writing by : Barry Saiff

Download or read book Outsourcing Technical Writing written by Barry Saiff and published by XML Press. This book was released on 2018-10-19 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing stirs strong emotions. Employees associate it with layoffs, reduced quality, and plummeting morale. Managers often don't understand the potential, thinking either that it will reduce their costs by large amounts or that it will make them obsolete, too. The truth is that, when done correctly, outsourcing often does not lead to layoffs, can lead to increased quality, and can even boost morale. Although the inflated savings that some managers have been led to believe are untrue (outsourcing can rarely, if ever, reduce content development costs by more than 60 percent), outsourcing can still be a win for both a company and its employees.Outsourcing Technical Writing: A Primer provides a comprehensive introduction to outsourcing technical writing. Barry Saiff, who has had extensive experience with outsourced content development, provides a roadmap for outsourcing success along with cases studies, a sample outsourcing agreement, and a sample plan. He also connects the success of outsourcing with management excellence and process maturity.

IT Outsourcing: Concepts, Methodologies, Tools, and Applications

Author : St.Amant, Kirk
Publisher : IGI Global
ISBN 13 : 1605667714
Total Pages : 2511 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis IT Outsourcing: Concepts, Methodologies, Tools, and Applications by : St.Amant, Kirk

Download or read book IT Outsourcing: Concepts, Methodologies, Tools, and Applications written by St.Amant, Kirk and published by IGI Global. This book was released on 2009-07-31 with total page 2511 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.

Digital Literacy for Technical Communication

Author : Rachel Spilka
Publisher : Routledge
ISBN 13 : 1135236763
Total Pages : 289 pages
Book Rating : 4.1/5 (352 download)

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Book Synopsis Digital Literacy for Technical Communication by : Rachel Spilka

Download or read book Digital Literacy for Technical Communication written by Rachel Spilka and published by Routledge. This book was released on 2009-12-04 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Literacy for Technical Communication helps technical communicators make better sense of technology’s impact on their work, so they can identify new ways to adapt, adjust, and evolve, fulfilling their own professional potential. This collection is comprised of three sections, each designed to explore answers to these questions: How has technical communication work changed in response to the current (digital) writing environment? What is important, foundational knowledge in our field that all technical communicators need to learn? How can we revise past theories or develop new ones to better understand how technology has transformed our work? Bringing together highly-regarded specialists in digital literacy, this anthology will serve as an indispensible resource for scholars, students, and practitioners. It illuminates technology’s impact on their work and prepares them to respond to the constant changes and challenges in the new digital universe.

The Profession and Practice of Technical Communication

Author : Yvonne Cleary
Publisher : Taylor & Francis
ISBN 13 : 1000407381
Total Pages : 250 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Profession and Practice of Technical Communication by : Yvonne Cleary

Download or read book The Profession and Practice of Technical Communication written by Yvonne Cleary and published by Taylor & Francis. This book was released on 2021-07-29 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, research-based overview of careers in technical communication featuring narratives from working professionals in a range of careers and international contexts Technical communication is a diverse, growing, and rapidly changing field, and an up-to-date guide to careers will be useful for students and junior professionals in the US and Europe Competing books on technical communication careers are outdated and do not include non-US contexts; this book contains current research and practitioner narratives that most closely examine careers as they operate today

Culture, Communication and Cyberspace

Author : Kirk St. Amant
Publisher : Taylor & Francis
ISBN 13 : 135184511X
Total Pages : 266 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Culture, Communication and Cyberspace by : Kirk St. Amant

Download or read book Culture, Communication and Cyberspace written by Kirk St. Amant and published by Taylor & Francis. This book was released on 2017-07-05 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The increasingly global nature of the World Wide Web presents new challenges and opportunities for technical communicators who must develop content for clients or colleagues from other cultures and in other nations. As international online access grows, technical communicators will encounter a range of challenges related to culture and communication in cyberspace. These challenges include how to design content and develop services for online distribution to a culturally diverse audience of users; how to address cultural and linguistic factors effectively when collaborating with international colleagues and clients via online media; and how to develop effective online teaching and training practices and materials for use in learning environments comprised of culturally diverse groups of students. The contributors to Culture, Communication and Cyberspace examine these challenges through chapters that explore the different aspects of international online communication. The contributing authors use a range of methodologies to review a variety of topics related to culture and communication in cyberspace. In so doing, the authors also examine how business trends, such as international outsourcing, content management, and the use of open source software (OSS), are affecting and could change practices in the field of technical communication as related to online cross-cultural interactions.

Outsourcing Information Technology, Systems, and Services

Author : Robert Klepper
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 438 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Outsourcing Information Technology, Systems, and Services by : Robert Klepper

Download or read book Outsourcing Information Technology, Systems, and Services written by Robert Klepper and published by Prentice Hall. This book was released on 1998 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: As an executive, the outsourcing decisions you make will have a profound impact on your company - and your career. Outsourcing Information Technology, Systems and Services is the only detailed, practical guide to making the right decisions, and making those decisions work. Outsourcing Information Technology, Systems and Services is based on interviews with many of the world's leading IT managers and outsourcing consultants. If you're responsible for outsourcing decisions of any kind, you can't afford to be without their hard-won insights.

The Routledge Handbook of Language and Professional Communication

Author : Vijay Bhatia
Publisher : Routledge
ISBN 13 : 1317916425
Total Pages : 873 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis The Routledge Handbook of Language and Professional Communication by : Vijay Bhatia

Download or read book The Routledge Handbook of Language and Professional Communication written by Vijay Bhatia and published by Routledge. This book was released on 2014-02-24 with total page 873 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Language and Professional Communication provides a broad coverage of the key areas where language and professional communication intersect and gives a comprehensive account of the field. The four main sections of the Handbook cover: Approaches to Professional Communication Practice Acquisition of Professional Competence Views from the Professions This invaluable reference book incorporates not only an historical view of the field, but also looks to possible future developments. Contributions from international scholars and practitioners, focusing on specific issues, explore the major approaches to professional communication and bring into focus recent research. This is the first handbook of language and professional communication to account for both pedagogic and practitioner perspectives and as such is an essential reference for postgraduate students and those researching and working in the areas of applied linguistics and professional communication.

Scaling New Heights in Technical Communication

Author :
Publisher : Institute of Electrical & Electronics Engineers(IEEE)
ISBN 13 :
Total Pages : 486 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Scaling New Heights in Technical Communication by :

Download or read book Scaling New Heights in Technical Communication written by and published by Institute of Electrical & Electronics Engineers(IEEE). This book was released on 1994 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Communicative Practices in Workplaces and the Professions

Author : Mark Zachry
Publisher : Routledge
ISBN 13 : 1351845438
Total Pages : 288 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Communicative Practices in Workplaces and the Professions by : Mark Zachry

Download or read book Communicative Practices in Workplaces and the Professions written by Mark Zachry and published by Routledge. This book was released on 2017-03-02 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together prominent scholars from a variety of disciplines, "Communicative Practices in Workplaces and the Professions: Cultural Perspectives on the Regulation of Discourse and Organizations" offers readers an engaging set of essays on the complicated relationship between discourse and the many institutions within which people act. Each author brings a unique theoretical perspective to conceptualizing how discourse is regulated and how it regulates when human activity is organized for such purposes as work or belonging to a profession. Together, the contributors to this collection offer a provocatively complex picture of what regulation means and the means of regulation.

Content Management

Author : George Pullman
Publisher : Routledge
ISBN 13 : 135184525X
Total Pages : 217 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Content Management by : George Pullman

Download or read book Content Management written by George Pullman and published by Routledge. This book was released on 2017-03-02 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of articles is the first attempt by academics and professional writers to delve into the world of content management systems. The knowledge economy's greatest asset and primary problem is information management: finding it, validating it, re-purposing it, keeping it current, and keeping it safe. In the last few years content management software has become as common as word-processing software was five years ago. But unlike word processors, which are designed for single authorization and local storage, content management systems are designed to accommodate large-scale information production, with many authors providing many different pieces of information kept in a web-accessible database, any piece of which might find its way into electronic documents that the author doesn't even know exist. These software systems are complex, to say the least, and their impact on the field of writing will be immense.

Internships

Author : Charles Sides
Publisher : Routledge
ISBN 13 : 1351843486
Total Pages : 159 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Internships by : Charles Sides

Download or read book Internships written by Charles Sides and published by Routledge. This book was released on 2017-03-02 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Internships: Theory and Practice" focuses on the history, theory, value, design, administration, and evaluation of professional internships as an educational experience for college students. Internships are guided, pre-professional experiences that combine academic and professional components as a managed transition to professional careers. Touted by many as an educational innovation for the 21st century, internships (or experiential learning, or apprenticeships, as they once were called) have been a staple of professional preparation for centuries, dating back at least to the earliest documentation in the Middle Ages and no doubt far beyond that.Charles Sides and Ann Mrvica trace this history through primary sources to explore the development of internship experiences over the past 800 years, create an introduction to the topic of internships, and provide a foundation for modern college-corporation partnerships in professional education and training. The authors present specific guidelines and discussions on issues important to corporations, in terms of providing for internship experiences; issues important to colleges, in terms of designing and evaluating internships; and issues important to students, in terms of participating in and learning from internships.

The Language of Technical Communication

Author : Ray Gallon
Publisher : XML Press
ISBN 13 : 1492017248
Total Pages : 140 pages
Book Rating : 4.4/5 (92 download)

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Book Synopsis The Language of Technical Communication by : Ray Gallon

Download or read book The Language of Technical Communication written by Ray Gallon and published by XML Press. This book was released on 2016-05-13 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Language of Technical Communication has a dual objective: to define the terms that form the core of technical communication as it is practiced today, while predicting where the field will go in the future. The choice of terms defined in this book followed two overarching principles: include all aspects of the discipline of technical communication, not just technical writing, and select terms that will be relevant into the foreseeable future.The Language of Technical Communication is a collaborative effort with fifty-two expert contributors, all known for their depth of knowleEA Digital (delivered electronically)e. You will probably recognize many of their names, and you will probably want to learn more about the ones who are new to you. Each contributed term has a concise definition, an importance statement, and an essay that describes why technical communicators need to know that term. You will find well understood terms, such as content reuse and minimalist design, alongside new terms, such as the Internet of Things and augmented reality. They span the depth and breadth, as well as the past and future, of technical communication.

Computer Games and Technical Communication

Author : Jennifer deWinter
Publisher : Routledge
ISBN 13 : 1317162617
Total Pages : 334 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Computer Games and Technical Communication by : Jennifer deWinter

Download or read book Computer Games and Technical Communication written by Jennifer deWinter and published by Routledge. This book was released on 2016-05-23 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking as its point of departure the fundamental observation that games are both technical and symbolic, this collection investigates the multiple intersections between the study of computer games and the discipline of technical and professional writing. Divided into five parts, Computer Games and Technical Communication engages with questions related to workplace communities and gamic simulations; industry documentation; manuals, gameplay, and ethics; training, testing, and number crunching; and the work of games and gamifying work. In that computer games rely on a complex combination of written, verbal, visual, algorithmic, audio, and kinesthetic means to convey information, technical and professional writing scholars are uniquely poised to investigate the intersection between the technical and symbolic aspects of the computer game complex. The contributors to this volume bring to bear the analytic tools of the field to interpret the roles of communication, production, and consumption in this increasingly ubiquitous technical and symbolic medium.

Technical Writing Management

Author : Steven A. Schwarzman
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781456534189
Total Pages : 0 pages
Book Rating : 4.5/5 (341 download)

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Book Synopsis Technical Writing Management by : Steven A. Schwarzman

Download or read book Technical Writing Management written by Steven A. Schwarzman and published by Createspace Independent Publishing Platform. This book was released on 2011-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to managing technical writing projects and tech writing departments, covering hiring, evaluation, management, internal and external customer relations, estimating and tracking tech writing projects, running a tech writing business as a solo contractor or as a manager, selling writing services, contracts and work orders, outsourcing, technical training development & delivery, and more.From the Introduction:"There are many books available on the techniques of technical writing, primarily for beginners and practitioners of tech writing. But there are very few books on how to manage the technical writing group in a company or how to manage a technical writing business (whether you're on your own as a freelancer or you have writers working for you). If you are a tech writer who manages other writers, or if you are a non-writer who manages writers, this book is for you.The sections on managing tech writing projects show a methodology specific to technical documentation. If you want to learn general management and project management techniques-and you should-that information already exists. What this book aims for is to provide you as a manager of technical writing with the specifics that you won't easily find elsewhere.Secondarily, this book aims to give new managers, and future managers, a leg up on how to actually run a technical publications group, based on some 20 years of experience in the field.There are different situations in which someone becomes a manager of a technical publications group. Sometimes a writer grows into the role within a company as the department grows, sometimes tech writers are subsumed under some other group - I've seen writers belonging to support, testing, marketing, and infrastructure groups - and the person in charge of technical writing in the company isn't actually a writer and may never have been one.Tech writers who set up their own freelance business have their own specific needs: not only are they the managers, they're also the writers. Finally, owners or managers of tech writing agencies, whether or not they are writers themselves, have business issues specific to a tech writing business to consider."Contents:Chapter 1 Introduction* A guide for technical writing managers* Writers who become managers* Managers who are not tech writers* Freelance tech writers* Tech writing agency owners* What's in this bookChapter 2 Tech writing for managers* A quick intro to technical writing* Technical editing* Technical writing and product management* Tech writing and debugging* What skills do technical writers need?Chapter 3 How to hire tech writers* Establish the requirements* Evaluate the resumes* Interview the writers* Review the samples* Give a test* Tech writers with non-tech writing experienceChapter 4 Managing a tech writing group* The role of tech writers in a corporate environment* The documentation team* Define standards* Distribute the work in your team* Involve the writers* Build teams* Monitor the work and communications* Evaluate the writers* Client relations* Communicating with other groups in your organization* Corporate tech writing* Re-use, repurposing, and content management systemsChapter 5 Estimating, tracking, and managing tech writing projects* Determine the project scope* Estimates and schedules* Assemble the team* Provide resources and leadership* Working with outsourced writers or outsourced SMEs* Track and report* Deliver the project* Evaluate the projectChapter 6 Running a tech writing business* Finding jobs* Marketing yourself as a freelance tech writer* Other marketing avenues* Managing your clientsChapter 7 Managing technical training* How to do tech training* Training program components* Training needs analysis* Training development* Training delivery* Training delivery management* Training program communication* Training budget* Set the tone: fun exploration* Training evaluation

BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES

Author : Sople, Vinod V.
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 812035236X
Total Pages : 324 pages
Book Rating : 4.1/5 (23 download)

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Book Synopsis BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by : Sople, Vinod V.

Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. and published by PHI Learning Pvt. Ltd.. This book was released on 2016-06-07 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Global Information Technology Outsourcing

Author : Mary C. Lacity
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 376 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Global Information Technology Outsourcing by : Mary C. Lacity

Download or read book Global Information Technology Outsourcing written by Mary C. Lacity and published by John Wiley & Sons. This book was released on 2001-02-08 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus... the most comprehensive work on IT outsourcing to date.' Sara Cullen, National Partner, Australia Business Process Management, Deloitte Touche, Tohmatsu 'a valuable collection... readers will find here advice that premier consultants would deliver for a very large multiple of the price of this book.' Paul A. Strassmann, former CIO of General Foods, Kraft, Xerox and the US Department of Defense '(a). "must read" for anyone in search of a clear understanding of what information technology outsourcing is all about... absolutely no one should jump into outsourcing prior to taking advantage of the outstanding case studies outlined in this book.' Emmett Paige, President, OAO Corporation 'an excellent guide to successful outsourcing, the best I have read on the topic. It should be mandatory reading for any senior executive.' Gail Burke, Executive Director & CIO, Macquarie Bank, Australia 'crisp and concise. The studies selected for detailed presentation are excellent and the analysis... rings with credibility.' Rob Westcott, Vice President and CIO, General Motors Acceptance Corporation International Operations, UK 'Lacity and Willcocks have... unrivalled access to outsourcing deals across the globe... their new book... is a powerful synthesis of their learning (and) their chapter on risk management is a groundbreaking contribution. A vitally important business guide.' Richard Sykes, Chairman Morgan Chambers plc. - Europe's largest independent consultancy in IT services & business process sourcing 'Lacity and Willcocks tell it like it is and pull no punches... A must read for any organization contemplating outsourcing or trying to fix a broken outsourcing relationship... Planning for outsourcing, negotiating the deal, making the relationship work - it's all here.' Bob Young, Executive Director, South Australian Government Account, EDS (Electronic Data Systems) 'For those of us with a deep knowledge and experience of outsourcing, this book is required reading. For those who are just starting out on the journey, it is essential reading.' Robert White, CEO, Lucidus Management Technologies