Commercial Motor Vehicle Driver Fatigue, Long-Term Health, and Highway Safety

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Author :
Publisher : National Academies Press
ISBN 13 : 0309392527
Total Pages : 273 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Commercial Motor Vehicle Driver Fatigue, Long-Term Health, and Highway Safety by : National Academies of Sciences, Engineering, and Medicine

Download or read book Commercial Motor Vehicle Driver Fatigue, Long-Term Health, and Highway Safety written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2016-09-12 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are approximately 4,000 fatalities in crashes involving trucks and buses in the United States each year. Though estimates are wide-ranging, possibly 10 to 20 percent of these crashes might have involved fatigued drivers. The stresses associated with their particular jobs (irregular schedules, etc.) and the lifestyle that many truck and bus drivers lead, puts them at substantial risk for insufficient sleep and for developing short- and long-term health problems. Commercial Motor Vehicle Driver Fatigue, Long-Term Health and Highway Safety assesses the state of knowledge about the relationship of such factors as hours of driving, hours on duty, and periods of rest to the fatigue experienced by truck and bus drivers while driving and the implications for the safe operation of their vehicles. This report evaluates the relationship of these factors to drivers' health over the longer term, and identifies improvements in data and research methods that can lead to better understanding in both areas.

How I Went Out to Service by Louisa May Alcott - Delphi Classics (Illustrated)

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Author :
Publisher : Delphi Classics
ISBN 13 : 1786562340
Total Pages : 61 pages
Book Rating : 4.7/5 (865 download)

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Book Synopsis How I Went Out to Service by Louisa May Alcott - Delphi Classics (Illustrated) by : Louisa May Alcott

Download or read book How I Went Out to Service by Louisa May Alcott - Delphi Classics (Illustrated) written by Louisa May Alcott and published by Delphi Classics. This book was released on 2017-07-17 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: This eBook features the unabridged text of ‘How I Went Out to Service’ from the bestselling edition of ‘The Complete Works of Louisa May Alcott’. Having established their name as the leading publisher of classic literature and art, Delphi Classics produce publications that are individually crafted with superior formatting, while introducing many rare texts for the first time in digital print. The Delphi Classics edition of Alcott includes original annotations and illustrations relating to the life and works of the author, as well as individual tables of contents, allowing you to navigate eBooks quickly and easily. eBook features: * The complete unabridged text of ‘How I Went Out to Service’ * Beautifully illustrated with images related to Alcott’s works * Individual contents table, allowing easy navigation around the eBook * Excellent formatting of the textPlease visit www.delphiclassics.com to learn more about our wide range of titles

Managing Knock Your Socks Off Service

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Author :
Publisher : AMACOM
ISBN 13 : 0814432050
Total Pages : 250 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Managing Knock Your Socks Off Service by : Chip Bell

Download or read book Managing Knock Your Socks Off Service written by Chip Bell and published by AMACOM. This book was released on 2013-05-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

Uncommon Service

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1422133311
Total Pages : 262 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Uncommon Service by : Frances X. Frei

Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Federal Motor Carrier Safety Regulations Pocketbook (7orsa)

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Author :
Publisher :
ISBN 13 : 9781602875944
Total Pages : 560 pages
Book Rating : 4.8/5 (759 download)

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Book Synopsis Federal Motor Carrier Safety Regulations Pocketbook (7orsa) by : J J Keller

Download or read book Federal Motor Carrier Safety Regulations Pocketbook (7orsa) written by J J Keller and published by . This book was released on 2010-04-01 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Knock Your Socks Off Service Recovery

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Author :
Publisher : Amacom Books
ISBN 13 : 9780814470848
Total Pages : 232 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke

Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

End-to-End Quality of Service Over Heterogeneous Networks

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 3540791205
Total Pages : 277 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis End-to-End Quality of Service Over Heterogeneous Networks by : Torsten Braun

Download or read book End-to-End Quality of Service Over Heterogeneous Networks written by Torsten Braun and published by Springer Science & Business Media. This book was released on 2008-08-02 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, one of the first of its kind, presents mechanisms, protocols, and system architectures needed to attain end-to-end Quality of Service over heterogeneous wired and wireless networks in the Internet.

Delivering Knock Your Socks Off Service

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Author :
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 9780814407653
Total Pages : 196 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke

Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines the skills and techniques of providing superior customer service.

The Science of Service

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Author :
Publisher : Page Two
ISBN 13 : 1989025064
Total Pages : 0 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis The Science of Service by : Mark Colgate

Download or read book The Science of Service written by Mark Colgate and published by Page Two. This book was released on 2018-09-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business - from cash flow to profitability and share price - most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME mode - standing for Framework, Accountability, Moments, and Endurance - companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner. Colgate's model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they're proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.

Site Reliability Engineering

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Author :
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Delivering Knock Your Socks Off Service

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Author :
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761215255
Total Pages : 270 pages
Book Rating : 4.7/5 (612 download)

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Book Synopsis Delivering Knock Your Socks Off Service by : Ron ZEMKE

Download or read book Delivering Knock Your Socks Off Service written by Ron ZEMKE and published by AMACOM Div American Mgmt Assn. This book was released on 2001-01-01 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: • See things from the customer’s point of view • Meet customer expectations and satisfy their needs • Create a memorable experience for the customer • Become easy to do business with • Determine the right time to bend or break the rules • Become a fantastic fixer and powerful problem-solver • Cope effectively with "customers from hell" • Avoid the ten deadly sins of customer service • Formulate smart answers to tough customer questions. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Zero Fail

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Author :
Publisher : Random House
ISBN 13 : 0399589015
Total Pages : 561 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Zero Fail by : Carol Leonnig

Download or read book Zero Fail written by Carol Leonnig and published by Random House. This book was released on 2021-05-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”

End-to-End Quality of Service over Cellular Networks

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 9780470011805
Total Pages : 328 pages
Book Rating : 4.0/5 (118 download)

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Book Synopsis End-to-End Quality of Service over Cellular Networks by : Gerardo Gomez

Download or read book End-to-End Quality of Service over Cellular Networks written by Gerardo Gomez and published by John Wiley & Sons. This book was released on 2005-05-27 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view. Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network Provides service performance benchmarking for different technologies from real networks Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction Illustrates all points throughout using real world examples gleaned from cutting-edge research This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.

Contracting for Public Services

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Author :
Publisher : Routledge
ISBN 13 : 1134250509
Total Pages : 199 pages
Book Rating : 4.1/5 (342 download)

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Book Synopsis Contracting for Public Services by : Carsten Greve

Download or read book Contracting for Public Services written by Carsten Greve and published by Routledge. This book was released on 2007-09-12 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in its approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation. These include: policy for contracting strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new theoretical ‘contract management model’ and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.

Military Social Work Around the Globe

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Author :
Publisher : Springer Nature
ISBN 13 : 3031144821
Total Pages : 305 pages
Book Rating : 4.0/5 (311 download)

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Book Synopsis Military Social Work Around the Globe by : Mary Ann Forgey

Download or read book Military Social Work Around the Globe written by Mary Ann Forgey and published by Springer Nature. This book was released on 2022-11-14 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to focus on the scope of social work practice within military settings from an international perspective, and therefore addresses what has been a significant gap in the literature. Given the critical support needs of military personnel and their families worldwide, and the expanding role of social work in responding to these needs, this book offers a comprehensive global understanding of the common military social work (MilSW) practices with active duty military service members and their families, as well as the forms of practice and approaches that are unique, or potentially transferable across nations. Based on a systematic inquiry conducted by the Editors, there are at least 25 countries that have social workers working directly within their country’s military in either a civilian or uniformed capacity, or both. This book includes contributions from experts in Australia, Canada, Denmark, Finland, Ireland, Israel, the Netherlands, New Zealand, South Africa, the UK, and the USA, who describe various aspects of the MilSW role within their country and the research that informs what military social workers do. The MilSW similarities and differences among these countries are highlighted, including developmental milestones, practice settings, practice orientation and approach, ethical dilemmas, military to veteran transition support, and past and current challenges. Experts from countries that do not yet have MilSW but are interested in developing it (Japan, Ukraine) or are in the process of establishing this area of practice (Slovakia), also contribute chapters about these developments and the evidence base that supports this direction. Military Social Work Around the Globe is a valuable resource for social work programs and essential reading for instructors and students in MilSW electives and specializations. It is also pertinent reading for occupational social work and international social work courses. In addition, this book is an important source of information for military social workers who would like to gain insights into existing programs and the possibilities for international collaboration, and for countries interested in developing MilSW.

Write Service and Write Your Own Paycheck

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Author :
Publisher : Bookbaby
ISBN 13 : 9781543927702
Total Pages : 0 pages
Book Rating : 4.9/5 (277 download)

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Book Synopsis Write Service and Write Your Own Paycheck by : Jeff Cowan

Download or read book Write Service and Write Your Own Paycheck written by Jeff Cowan and published by Bookbaby. This book was released on 2018-04-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are over 125,000 places in the United States alone to take your automotive vehicle for service. On average, these businesses employ three Service Advisors which means on any given day, there are over 375,000 of these positions. Also, on any given day, approximately ten percent or 37,500 of these positions, go unfilled. What's even crazier is that this job pays an average of $65,000 per year! People making that amount of annual income are in the top fifteen percent of income earners in the United States! Many make more than that and a fair number make over $100,000 a year! With all of this you may be wondering why so many of these jobs are not filled? Two reasons; one is not enough people apply for the jobs and the other reason is simply that many who get the job fail because they do not know how to do the job. This book will show you how to do the job and land yourself on a service drive for a rewarding career to come!

Journal of the House of Representatives of the United States

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Author :
Publisher :
ISBN 13 :
Total Pages : 1436 pages
Book Rating : 4.3/5 (129 download)

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Book Synopsis Journal of the House of Representatives of the United States by : United States. Congress. House

Download or read book Journal of the House of Representatives of the United States written by United States. Congress. House and published by . This book was released on 1981 with total page 1436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some vols. include supplemental journals of "such proceedings of the sessions, as, during the time they were depending, were ordered to be kept secret, and respecting which the injunction of secrecy was afterwards taken off by the order of the House".