Emotional Intelligence in Tourism and Hospitality

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Author :
Publisher : CABI
ISBN 13 : 1786398311
Total Pages : 166 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Emotional Intelligence in Tourism and Hospitality by : Erdogan Koc

Download or read book Emotional Intelligence in Tourism and Hospitality written by Erdogan Koc and published by CABI. This book was released on 2019-04-16 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence". Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions. The book is intended for use by tourism and hospitality students, researchers and practitioners.

Catalog

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Publisher :
ISBN 13 :
Total Pages : 378 pages
Book Rating : 4.:/5 (89 download)

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Book Synopsis Catalog by : Food and Nutrition Information Center (U.S.)

Download or read book Catalog written by Food and Nutrition Information Center (U.S.) and published by . This book was released on 1974 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Drivers of Employee Engagement

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Publisher :
ISBN 13 : 9781851843367
Total Pages : 73 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis The Drivers of Employee Engagement by : Dilys Robinson

Download or read book The Drivers of Employee Engagement written by Dilys Robinson and published by . This book was released on 2004 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engagement is a frequently used and fashionable term. Some companies have 'engagement models' and are attempting to measure levels of engagement, perhaps to input to the balanced scorecard, or for incorporation into the human capital report. This book deals with employee engagement.

Strengthening Forensic Science in the United States

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Publisher : National Academies Press
ISBN 13 : 0309142393
Total Pages : 348 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Strengthening Forensic Science in the United States by : National Research Council

Download or read book Strengthening Forensic Science in the United States written by National Research Council and published by National Academies Press. This book was released on 2009-07-29 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scores of talented and dedicated people serve the forensic science community, performing vitally important work. However, they are often constrained by lack of adequate resources, sound policies, and national support. It is clear that change and advancements, both systematic and scientific, are needed in a number of forensic science disciplines to ensure the reliability of work, establish enforceable standards, and promote best practices with consistent application. Strengthening Forensic Science in the United States: A Path Forward provides a detailed plan for addressing these needs and suggests the creation of a new government entity, the National Institute of Forensic Science, to establish and enforce standards within the forensic science community. The benefits of improving and regulating the forensic science disciplines are clear: assisting law enforcement officials, enhancing homeland security, and reducing the risk of wrongful conviction and exoneration. Strengthening Forensic Science in the United States gives a full account of what is needed to advance the forensic science disciplines, including upgrading of systems and organizational structures, better training, widespread adoption of uniform and enforceable best practices, and mandatory certification and accreditation programs. While this book provides an essential call-to-action for congress and policy makers, it also serves as a vital tool for law enforcement agencies, criminal prosecutors and attorneys, and forensic science educators.

The Electronic Supervisor

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Author :
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis The Electronic Supervisor by :

Download or read book The Electronic Supervisor written by and published by . This book was released on 1987 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Open Schools/Healthy Schools

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Author :
Publisher : Corwin
ISBN 13 :
Total Pages : 240 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Open Schools/Healthy Schools by : Wayne K. Hoy

Download or read book Open Schools/Healthy Schools written by Wayne K. Hoy and published by Corwin. This book was released on 1991-02-27 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is your school a good, healthy place to work? Does the organizational climate contribute to academic achievement? Do you know how to evaluate the factors that can directly affect the effectiveness of education? Open Schools//Healthy Schools offers the basis for answering these and other questions. The authors demonstrate the significant relationship that exists between school health and academic performance. They then present the measures, developed over many years of careful research, that can best test the organizational climate of any school.

Organizational Fit

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Publisher : John Wiley & Sons
ISBN 13 : 1118320905
Total Pages : 377 pages
Book Rating : 4.1/5 (183 download)

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Book Synopsis Organizational Fit by : Amy L. Kristof-Brown

Download or read book Organizational Fit written by Amy L. Kristof-Brown and published by John Wiley & Sons. This book was released on 2012-11-15 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: An ambitious survey of the field, by an international group of scholars, that looks toward the future of person-organization fit. Explores how people form their impressions of fit and the impact these have on their behavior, and how companies can maximize fit Includes multiple perspectives on the topic of how people fit into organizations, discussing issues across the field and incorporating insights from related disciplines Actively encourages scholars to take part in organizational fit research, drawing on workshops and symposia held specially for this book to explore some of the creative directions that the field is taking into the future

An Outline of Law and Procedure in Representation Cases

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Publisher :
ISBN 13 :
Total Pages : 500 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis An Outline of Law and Procedure in Representation Cases by : United States. National Labor Relations Board. Office of the General Counsel

Download or read book An Outline of Law and Procedure in Representation Cases written by United States. National Labor Relations Board. Office of the General Counsel and published by . This book was released on 1995 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Keeping Score

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Publisher : Amacom
ISBN 13 : 9780814403273
Total Pages : 220 pages
Book Rating : 4.4/5 (32 download)

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Book Synopsis Keeping Score by : Mark Graham Brown

Download or read book Keeping Score written by Mark Graham Brown and published by Amacom. This book was released on 1996 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Every quality-conscious organization needs to measure critical data, but many businesses waste time tracking and reviewing non-essentials. This innovative book shows how to concentrate on the few key measures that indicate a firm's true performance. It focuses on the areas considered vital in the Baldrige Quality Award criteria, the premiere model for evaluating overall quality. Readers will learn to select and use the right metrics for measuring financial, operational, and quality efforts, as well as longer-term measures such as customer and employee satisfaction, supplier performance, product/service quality, and environmental compliance. This guide will help them: * evaluate their current approaches to measurement * select the right metrics * collect and report data more efficiently and usefully * use the information to promote teamwork and strategy"

Fuzzy Cognitive Maps and Neutrosophic Cognitive Maps

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Author :
Publisher : Infinite Study
ISBN 13 : 1931233764
Total Pages : 213 pages
Book Rating : 4.9/5 (312 download)

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Book Synopsis Fuzzy Cognitive Maps and Neutrosophic Cognitive Maps by : W. B. Vasantha Kandasamy

Download or read book Fuzzy Cognitive Maps and Neutrosophic Cognitive Maps written by W. B. Vasantha Kandasamy and published by Infinite Study. This book was released on 2003-01-01 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world of chaotic alignments, traditional logic with its strict boundaries of truth and falsity has not imbued itself with the capability of reflecting the reality. Despite various attempts to reorient logic, there has remained an essential need for an alternative system that could infuse into itself a representation of the real world. Out of this need arose the system of Neutrosophy (the philosophy of neutralities, introduced by FLORENTIN SMARANDACHE), and its connected logic Neutrosophic Logic, which is a further generalization of the theory of Fuzzy Logic. In this book we study the concepts of Fuzzy Cognitive Maps (FCMs) and their Neutrosophic analogue, the Neutrosophic Cognitive Maps (NCMs). Fuzzy Cognitive Maps are fuzzy structures that strongly resemble neural networks, and they have powerful and far-reaching consequences as a mathematical tool for modeling complex systems. Neutrosophic Cognitive Maps are generalizations of FCMs, and their unique feature is the ability to handle indeterminacy in relations between two concepts thereby bringing greater sensitivity into the results. Some of the varied applications of FCMs and NCMs which has been explained by us, in this book, include: modeling of supervisory systems; design of hybrid models for complex systems; mobile robots and in intimate technology such as office plants; analysis of business performance assessment; formalism debate and legal rules; creating metabolic and regulatory network models; traffic and transportation problems; medical diagnostics; simulation of strategic planning process in intelligent systems; specific language impairment; web-mining inference application; child labor problem; industrial relations: between employer and employee, maximizing production and profit; decision support in intelligent intrusion detection system; hyper-knowledge representation in strategy formation; female infanticide; depression in terminally ill patients and finally, in the theory of community mobilization and women empowerment relative to the AIDS epidemic.

Work and Motivation

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Author :
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 352 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Work and Motivation by : Victor H. Vroom

Download or read book Work and Motivation written by Victor H. Vroom and published by John Wiley & Sons. This book was released on 1964-01-15 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do people choose the careers they do? What factors cause people to be satisfied with their work? No single work did more to make concepts like motive, goal incentive, and attitude part of the workplace vocabulary. This landmark work, originally published in 1964, integrates the work of hundreds of researchers in individual workplace behavior to explain choice of work, job satisfaction, and job performance. Includes an extensive new introduction that highlights and updates his model for current organization behavior educators and students, as well as professionals who must extract the highest levels of productivity from today's downsized workforces.

DEC Is Dead, Long Live DEC

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Publisher : Berrett-Koehler Publishers
ISBN 13 : 1605093025
Total Pages : 422 pages
Book Rating : 4.6/5 (5 download)

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Book Synopsis DEC Is Dead, Long Live DEC by : Edgar H. Schein

Download or read book DEC Is Dead, Long Live DEC written by Edgar H. Schein and published by Berrett-Koehler Publishers. This book was released on 2004-08-15 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: From an insider, the forty-year saga of the rise and fall of Digital Equipment Corporation, one of the pioneering companies of the computer age. Digital Equipment Corporation created the minicomputer, networking, the concept of distributed computing, speech recognition, and other major innovations. It was the number-two computer maker behind IBM. Yet it ultimately failed as a business and was sold to Compaq Corporation. What happened? Edgar Schein consulted to DEC throughout its history and so had unparalleled access to all the major players, and an inside view of all the major events. He shows how the unique organizational culture established by DEC's founder, Ken Olsen, gave the company important competitive advantages in its early years, but later became a hindrance and ultimately led to its downfall. Coauthors Schein, Kampas, DeLisi, and Sonduck explain in detail how a particular culture can become so embedded that an organization is unable to adapt to changing circumstances even though it sees the need very clearly. The essential elements of DEC’s culture are still visible in many other organizations today, and most former employees are so positive about their days at DEC that they attempt to reproduce its culture in their current work situations. In the era of post-dotcom meltdown, raging debate about companies “built to last” vs. “built to sell,” and more entrepreneurial startups than ever, the rise and fall of DEC is the ultimate case study.

Every Officer is a Leader

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Publisher : CRC Press
ISBN 13 : 9781574441185
Total Pages : 476 pages
Book Rating : 4.4/5 (411 download)

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Book Synopsis Every Officer is a Leader by : Terry Anderson

Download or read book Every Officer is a Leader written by Terry Anderson and published by CRC Press. This book was released on 1999-09-28 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every Officer is a Leader: Transforming Leadership in Police, Justice, and Public Safety, authored by leadership expert Terry Anderson and several well known leaders in the law enforcement and criminal justice profession, responds to the need for a comprehensive leadership development model for the education and training of police, justice and public safety supervisors, managers and front line officers. He examines how leadership development has a profound impact on the morale and performance of individual officers, teams, and organizations, illustrating in depth and detail how police and other justice and public safety leaders (in corrections, fire, customs, immigration, security, courts, etc.) can implement the Transforming Leadership process, skills, and principles. The recent focus (during the past 10 years) on community policing initiatives has made competency based leadership skills training essential for front line officers. The author's innovative contribution is a focus on the necessity to build "a leadership organization" before - and to an extent, while - you move ahead into building a "learning organization" that is responsive to community and internal organizational needs. The personal, team, and organization development skills discussed in this book are necessary pre-requisites to successful implementation of any neighborhood or community policing initiatives. Every Officer is a Leader: Transforming Leadership in Police, Justice, and Public Safety provides a model for integrating other models into a holistic leadership development framework. It furnishes a map for developing critical leadership skills with self-assessment, includes the developmental aspects of leadership expert Terry Anderson's previous book on Transforming Leadership, and applies them to law enforcement and criminal justice. Anderson and his contributing authors add clarity, perspective, and examples to show how individual leaders can develop themselves, and one another, into high-performance team leaders and officers who motivate others to respond to issues that affect the morale, health, and safety of the communities in which they serve. This new focus adds a perspective on security issues that affect police, justice and public safety organizations.

The United States Air Force and the Culture of Innovation, 1945-1965

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Author :
Publisher :
ISBN 13 :
Total Pages : 308 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The United States Air Force and the Culture of Innovation, 1945-1965 by : Stephen B. Johnson

Download or read book The United States Air Force and the Culture of Innovation, 1945-1965 written by Stephen B. Johnson and published by . This book was released on 2002 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Performance Measurement in Service Businesses

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Publisher : Cima
ISBN 13 : 9780948036781
Total Pages : 126 pages
Book Rating : 4.0/5 (367 download)

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Book Synopsis Performance Measurement in Service Businesses by : Lin Fitzgerald

Download or read book Performance Measurement in Service Businesses written by Lin Fitzgerald and published by Cima. This book was released on 1991 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.

Diversity at Work

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Publisher : John Wiley & Sons
ISBN 13 : 0470401338
Total Pages : 676 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Diversity at Work by : Bernardo M. Ferdman

Download or read book Diversity at Work written by Bernardo M. Ferdman and published by John Wiley & Sons. This book was released on 2013-11-18 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity at Work: The Practice of Inclusion How can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP’s Professional Practice Series) presents detailed solutions for the challenge of inclusion—how to fully connect with, engage, and empower people across all types of differences. Its editors and chapter authors—all topic experts ranging from internal and external change agents to academics—effectively translate theories and research on diversity into the applied practice of inclusion. Readers will learn about the critical issues involved in framing, designing, and implementing inclusion initiatives in organizations and supporting individuals to develop competencies for inclusion. The authors’ diverse voices combine to provide an innovative and expansive model of the practice of inclusion and to address its key aspects at the individual, group, and organizational levels. The book, designed to be a hands-on resource, provides case studies and illustrations to show how diversity and inclusion operate in a variety of settings, effectively highlighting the practices needed to benefit from diversity. This comprehensive handbook: Explains how to conceptualize, operationalize, and implement inclusion in organizations. Connects inclusion to multiple dimensions of diversity (including gender, race, ethnicity, nationality, social class, religion, profession, and many others) in integrative ways, incorporating specific and relevant examples. Includes models, illustrations, and cases showing how to apply the principles and practices of inclusion. Addresses international and multicultural perspectives throughout, including many examples. Provides practitioners with key perspectives and tools for thinking about and fostering inclusion in a variety of organizational contexts. Provides HR professionals, industrial-organizational psychologists, D&I practitioners, and those in related fields—as well as anyone interested in enhancing the workplace—with a one-stop resource on the latest knowledge regarding diversity and the practice of inclusion in organizations. This vital resource offers a clear understanding of and a way to navigate the challenges of creating and sustaining inclusion initiatives that truly work.

Sustainable Prosperity in the New Economy?

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Author :
Publisher : W.E. Upjohn Institute
ISBN 13 : 0880993510
Total Pages : 377 pages
Book Rating : 4.8/5 (89 download)

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Book Synopsis Sustainable Prosperity in the New Economy? by : William Lazonick

Download or read book Sustainable Prosperity in the New Economy? written by William Lazonick and published by W.E. Upjohn Institute. This book was released on 2009 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lazonick explores the origins of the new era of employment insecurity and income inequality, and considers what governments, businesses, and individuals can do about it. He also asks whether the United States can refashion its high-tech business model to generate stable and equitable economic growth. --from publisher description.