Management Information Systems

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Publisher : Pearson Educación
ISBN 13 : 9789702605287
Total Pages : 618 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Management Information Systems by : Kenneth C. Laudon

Download or read book Management Information Systems written by Kenneth C. Laudon and published by Pearson Educación. This book was released on 2004 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.

Organización de procesos de venta. UF0030.

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Author :
Publisher : TUTOR FORMACIÓN
ISBN 13 : 8416482330
Total Pages : 168 pages
Book Rating : 4.4/5 (164 download)

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Book Synopsis Organización de procesos de venta. UF0030. by : Carmen Arenal Laza

Download or read book Organización de procesos de venta. UF0030. written by Carmen Arenal Laza and published by TUTOR FORMACIÓN. This book was released on 2016-09-12 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este Manual es el más adecuado para impartir la UF0030 "Organización de procesos de venta" de los Certificados de Profesionalidad, y cumple fielmente con los contenidos del Real Decreto. Puede solicitar gratuitamente las soluciones a todas las actividades y al examen final en el email [email protected] Capacidades que se adquieren con este Manual: - Programar la actuación en la venta a partir de parámetros comerciales definidos y el posicionamiento de empresa/entidad. - Confeccionar los documentos básicos derivados de la actuación en la venta, aplicando la normativa vigente y de acuerdo con unos objetivos definidos. - Realizar los cálculos derivados de operaciones de venta definidas, aplicando las fórmulas comerciales adecuadas. Índice: Organización del entorno laboral Introducción Estructura del entorno comercial Sector comercio: comercio al por menor y al por mayor. Comercialización en otros sectores: el departamento comercial y el departamento de ventas. Agentes: fabricantes, distribuidores, representantes comerciales y consumidores. Fórmulas y formatos comerciales Tipos de ventas: presencial y no presencial Representación comercial: representantes y agentes comerciales. Distribución comercial: grandes superficies, centros comerciales… Franquicias Asociacionismo Evolución y tendencias de la comercialización y distribución comercial. Fuentes de información y actualización comercial. Estructura y proceso comercial de la empresa Posicionamiento e imagen de marca del producto, servicio y los establecimientos comerciales Normativa general sobre comercio Ley de Ordenación del comercio minorista Normativa local en el comercio minorista: horario de apertura y otros Derechos del consumidor Tipos de derechos del consumidor Devoluciones Garantía: responsabilidad del distribuidor y del fabricante Resumen Autoevaluación Unidad 1 Gestión de la venta profesional Introducción El vendedor profesional Tipos de vendedor: visitador, agente comercial, vendedor técnico, dependiente u otros. Tipos de vendedor en el plano jurídico: agentes, representantes y distribuidores. Perfil: habilidades, aptitudes y actitudes personales. Formación base y perfeccionamiento del vendedor Autoevaluación, control de la personalidad. Desarrollo personal y autoestima. Carrera profesional e incentivos profesionales Organización del trabajo del vendedor profesional Planificación del trabajo: la agenda comercial Gestión de tiempos y rutas La visita comercial. La venta fría. Argumentario de ventas: concepto y estructura. Prospección y captación de clientes y tratamiento de la información comercial derivada Gestión de cartera de clientes. Las aplicaciones de gestión de las relaciones con clientes (CRM, "Customer Relationship Management"). Planning de visitas: previsión de tiempos, cadencia y gestión de rutas. Manejo de herramientas de gestión de tareas y planificación de visitas Resumen Autoevaluación Unidad 2 Documentación propia de la venta de productos y servicios Introducción Documentos comerciales Documentación de los clientes: fichas y documentos en información del cliente en general Documentación de los productos y servicios: catálogos, folletos, publipromociones y otros. Documentación de pago: cheques, pagarés, transferencias y letras. Documentos propios de la compraventa Orden de compra Albarán Factura El recibo Normativa y usos habituales en la elaboración de la documentación comercial Elaboración de la documentación Elementos y estructura de la documentación comercial Orden y archivo de la documentación comercial Aplicaciones informáticas para la elaboración y organización de la documentación comercial Resumen Autoevaluación Unidad 3 Cálculo y aplicaciones propias de la venta Introducción Operativa básica del cálculo aplicado a la empresa Sumas, restas, multiplicaciones y divisiones Tasas y porcentajes Cálculo de PVP (Precio de Venta al Público) Concepto Precio fijados en función de la competencia Venta bajo costes: dumping. Estimación de costes de la actividad comercial Costes comerciales Costes de visitas y contactos Promociones comerciales y animación: coste y rentabilidad Fiscalidad IVA Impuestos especiales Cálculo de descuentos y recargos comerciales Cálculo de rentabilidad y margen comercial Cálculo de comisiones comerciales Cálculo de cuotas y pagos aplazados. Intereses. Aplicaciones de control y seguimientos de pedidos, facturación, cuenta de clientes Control y seguimiento de márgenes y precios Herramientas e instrumento para el cálculo aplicados a la venta Funciones de cálculo de TPV (Terminal Punto de Venta) Hojas de cálculo y aplicaciones informáticas de gestión comercial Utilización de otras aplicaciones para la venta Resumen Autoevaluación Unidad 4 Bibliografía

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Author :
Publisher : Religacion Press
ISBN 13 :
Total Pages : 98 pages
Book Rating : 4./5 ( download)

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Liderazgo transformador

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Author :
Publisher : Editorial Almuzara
ISBN 13 : 848356176X
Total Pages : 271 pages
Book Rating : 4.4/5 (835 download)

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Book Synopsis Liderazgo transformador by : Virginio Gallardo

Download or read book Liderazgo transformador written by Virginio Gallardo and published by Editorial Almuzara. This book was released on 2009-04 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: Virginio Gallardo propugna un estilo de dirección que acelera el potencial creativo y rompe con la cultura de las empresas sin alma.

Quasioptical Systems

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Publisher : Ediciones Díaz de Santos
ISBN 13 : 9788487189555
Total Pages : 390 pages
Book Rating : 4.1/5 (895 download)

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Book Synopsis Quasioptical Systems by : Cuno Pümpin

Download or read book Quasioptical Systems written by Cuno Pümpin and published by Ediciones Díaz de Santos. This book was released on 1990 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Introduction to Management Accounting, Chap. 1-14

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Publisher : Pearson Educación
ISBN 13 : 9789702606406
Total Pages : 724 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Introduction to Management Accounting, Chap. 1-14 by : Charles T. Horngren

Download or read book Introduction to Management Accounting, Chap. 1-14 written by Charles T. Horngren and published by Pearson Educación. This book was released on 2005 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make the right decisions with Horngren/Sundem/Stratton! Horngren/Sundem/Stratton's best-selling texts emphasize decision-making throughout each chapter. Decision-making is introduced in the early text chapters and also appears in many of the text features: "Making Managerial Decisions" boxes, critical thinking exercises, and more. As always, students develop a solid understanding of costs and cost behavior and the use of cost information for planning and control decisions, not just inventory valuation. Two text versions enable faculty to select a text that only covers management accounting concepts (Chs. 1-14) or one that includes three chapters of financial accounting review (Chs. 1-17). New OneKey provides the convenience of having all text resources in a single location and available in your choice of course management platform: BlackBoard, WebCT, and CourseCompass. OneKey also includes PH Grade Assist on-line homework with automatic grading and infinite practice for students).

Business Forecasting

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Publisher : Pearson Educación
ISBN 13 : 9789702607595
Total Pages : 544 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Business Forecasting by : John E. Hanke

Download or read book Business Forecasting written by John E. Hanke and published by Pearson Educación. This book was released on 2005 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: This top-selling book presents, in a straightforward, application-driven manner, the basic statistical techniques necessary for preparing individual business forecasts and long-range plans. The emphasis is on the application of techniques by management for decision-making. This essential book provides understandable coverage of several important topics, often omitted from other books, including econometrics; autocorrelation analysis and the use of Box-Jenkins techniques; judgmental forecasting techniques; and the means of selecting the correct forecasting technique and analyzing data. The book also reviews statistical concepts prior to introducing material that requires an understanding of those concepts. The sixth edition of Business Forecasting has been revised to include instructions on using Excel spreadsheets and the statistical package MINITAB in forecasting. An essential reference for every professional in a business of any size, from large corporations to small family-run firms.

Quality Management

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Publisher : Pearson Educación
ISBN 13 : 9789702608134
Total Pages : 436 pages
Book Rating : 4.6/5 (81 download)

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Book Synopsis Quality Management by : Donna C. S. Summers

Download or read book Quality Management written by Donna C. S. Summers and published by Pearson Educación. This book was released on 2005 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.

Human Resource Management

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Publisher : Pearson Educación
ISBN 13 : 9789684444881
Total Pages : 750 pages
Book Rating : 4.4/5 (448 download)

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Book Synopsis Human Resource Management by : Gary Dessler

Download or read book Human Resource Management written by Gary Dessler and published by Pearson Educación. This book was released on 2000 with total page 750 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Human Resource Management (HRM) and Personnel courses. The #1 best-selling HRM book in the market, Dessler's Human Resource Management provides a comprehensive review of personnel management concepts and practices in a highly readable form. This edition focuses on the high-performance organization building better, faster, more competitive organizations through HR; while continuing to offer practical applications that help all managers deal with their personnel-related responsibilities.

Principles of Operations Management

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Publisher : Pearson Educación
ISBN 13 : 9789702605256
Total Pages : 710 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Principles of Operations Management by : Jay H. Heizer

Download or read book Principles of Operations Management written by Jay H. Heizer and published by Pearson Educación. This book was released on 2004 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR

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Author :
Publisher : Bib. Orton IICA / CATIE
ISBN 13 :
Total Pages : 160 pages
Book Rating : 4./5 ( download)

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Download or read book written by and published by Bib. Orton IICA / CATIE. This book was released on with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Organización de procesos de venta

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Publisher :
ISBN 13 : 9788417343118
Total Pages : 248 pages
Book Rating : 4.3/5 (431 download)

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Book Synopsis Organización de procesos de venta by : Carlos Alberto Torres Gómez

Download or read book Organización de procesos de venta written by Carlos Alberto Torres Gómez and published by . This book was released on 2018 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Calidad en sitios web

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Publisher : Editorial UOC
ISBN 13 : 8491162992
Total Pages : 100 pages
Book Rating : 4.4/5 (911 download)

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Book Synopsis Calidad en sitios web by : Pedraza-Jiménez, Rafael

Download or read book Calidad en sitios web written by Pedraza-Jiménez, Rafael and published by Editorial UOC. This book was released on 2016-10-26 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calidad, evaluación, análisis, sitios web? ¿Qué tienen en común todas estas palabras clave para que merezcan la atención del público de esta colección? El punto que lo une todo es la necesidad de un amplio y a la vez muy diverso colectivo profesional de saber qué es lo que hace que un sitio web responda a criterios de calidad. Pongamos el ejemplo de un profesional de la web que recibe el encargo de auditar los sitios web de una empresa de comercio electrónico: quiere estar segura de que está a la altura de sus competidores internacionales; o el de un equipo de investigadores académicos que se pregunta cómo están incorporando las webs de turismo las más recientes posibilidades de interacción debidas a la web 2.0. Lo que tienen en común escenarios y objetivos tan diversos es que, en todos ellos, sus protagonistas necesitarán disponer de alguna herramienta que los ayude a determinar qué necesitan saber en relación con una web determinada o un conjunto de sitios web. Este libro intenta aportar esos instrumentos.

Business

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Publisher : Pearson Educación
ISBN 13 : 9789702605973
Total Pages : 722 pages
Book Rating : 4.6/5 (59 download)

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Book Synopsis Business by : Ricky W. Griffin

Download or read book Business written by Ricky W. Griffin and published by Pearson Educación. This book was released on 2004 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Introduction to Business courses. This best-selling text by Ricky Griffin and Ronald Ebert provides students with a comprehensive overview of all the important functions of business. Each edition has introduced cutting-edge firsts while ensuring the underlying principles that guided its creation, Doing the Basics Best, were retained. The seventh edition focuses on three simple rules- Learn, Evaluate, Apply. - NEW- Chapter 2: Understanding the Environments of Business - This new chapter puts business operations in contemporary context, explaining the idea of organizational boundaries and describing the ways in which elements from multiple environments cross those boundaries and shape organizational activities. This chapter sets the stage as an introduction to some of the most important topics covered in the rest of the book, for example: - The Economics Environment includes the role of aggregate output, standard of living, real growth rate; GDP per capita; real GDP; purchasing power parity; and the Consumer Price Index. - The Technology Environment includes special attention to new tools for competitiveness in both goods and services and business process technologies, plus e

Marketing

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Publisher : Pearson Educación
ISBN 13 : 9789702604006
Total Pages : 686 pages
Book Rating : 4.6/5 (4 download)

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Book Synopsis Marketing by : Gary Armstrong

Download or read book Marketing written by Gary Armstrong and published by Pearson Educación. This book was released on 2003 with total page 686 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for courses in Principles of Marketing at four-year and two-year colleges, this shorter overview aims to help students master the basic principles and practices of modern marketing in an enjoyable and practical way. Its coverage balances upon three essential pillars - (1) theory and concepts; (2) practices and applications; and (3) pedagogy - cultivating an efficient, effective teaching and learning environment. This sixth edition provides revised content throughout, and reflects the major trends and forces that are impacting marketing in this new, connected millennium. It includes new thinking and expanded coverage on a wide variety of topics, for example: relationship marketing; connecting technologies; the company value chain; value-delivery networks; and global marketing.

Customer analytics

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Publisher : Editorial UOC
ISBN 13 : 8490649111
Total Pages : 66 pages
Book Rating : 4.4/5 (96 download)

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Book Synopsis Customer analytics by : Núria Braulio Gil

Download or read book Customer analytics written by Núria Braulio Gil and published by Editorial UOC. This book was released on 2015-01-01 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Las organizaciones han usado estrategias, como la inteligencia de negocio, para tomar mejores decisiones a partir de los datos. Actualmente, en la era de los datos, nuestros clientes son más inteligentes, están más informados y ya no son tan leales con nuestra marca. Esperan experiencias inolvidables y profundamente personalizadas en cada una de las interacciones con nuestra organización. Como resultado, las organizaciones están obligadas a transformar sus estrategias para conocer mejor las necesidades y preferencias de sus clientes, basándose en una enorme cantidad de datos.

Human Resource Management

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Publisher : Pearson Educación
ISBN 13 : 9789702606413
Total Pages : 568 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Human Resource Management by : R. Wayne Mondy

Download or read book Human Resource Management written by R. Wayne Mondy and published by Pearson Educación. This book was released on 2005 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: A balance of practical and applied material which also underpins the crucial theoretical concepts that are being applied in today's human resources. For undergraduate/graduate courses in Human Resource Management.