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Author : Penny Reynolds
Publisher : Call Center School Press
ISBN 13 : 9780974417905
Total Pages : 197 pages
Book Rating : 4.4/5 (179 download)
Download or read book Call Center Staffing written by Penny Reynolds and published by Call Center School Press. This book was released on 2003 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Treasury, Postal Service, and General Government Appropriations
Publisher :
ISBN 13 :
Total Pages : 778 pages
Book Rating : 4.0/5 (8 download)
Download or read book Treasury, Postal Service, and General Government Appropriations for Fiscal Year 2002 written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Treasury, Postal Service, and General Government Appropriations and published by . This book was released on 2001 with total page 778 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ger Koole
Publisher : Lulu.com
ISBN 13 : 9082017903
Total Pages : 159 pages
Book Rating : 4.0/5 (82 download)
Download or read book Call Center Optimization written by Ger Koole and published by Lulu.com. This book was released on 2013 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Author : Raik Stolletz
Publisher : Springer Science & Business Media
ISBN 13 : 9783540008125
Total Pages : 236 pages
Book Rating : 4.0/5 (81 download)
Download or read book Performance Analysis and Optimization of Inbound Call Centers written by Raik Stolletz and published by Springer Science & Business Media. This book was released on 2003-04-17 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision variables in the operational personnel planning process. Since call arrivals as well as call-handling times are random in inbound call centers, this book concentrates on performance analysis and optimization using queueing models. These models may differ with respect to several features, for example, the number of customer classes, the number of differently trained agent groups, the limitation of the waiting room, or the customer's impatience. This book describes mathematical methods and algorithms to relate these decision variables to technical as well as economic performance measures.
Author :
Publisher :
ISBN 13 :
Total Pages : 386 pages
Book Rating : 4.F/5 ( download)
Download or read book Staff Scheduling and Rostering written by and published by . This book was released on 2004 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780970950758
Total Pages : 474 pages
Book Rating : 4.9/5 (57 download)
Download or read book Call Center Operations Management Handbook and Study Guide written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2004 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Operations Management Handbook and Study Guide provides this solid foundation through an examination of key performance indicators, call center planning and management processes, call center technology and facilities management. The guide begins with an explanation of service level and response time -- key objectives that measure the accessibility of the center. A detailed examination of other key performance indicators follows. The third section of the guide provides an in-depth discussion of the planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. The guide then transitions from processes to technology with an integrated look at the technologies present in the best of today's centers. The guide closes with site selection, call center design, health and safety issues, and disaster recovery principles.
Author :
Publisher :
ISBN 13 :
Total Pages : 440 pages
Book Rating : 4.3/5 (91 download)
Download or read book Manufacturing & Service Operations Management written by and published by . This book was released on 2003 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Erick C. Jones
Publisher : CRC Press
ISBN 13 : 1351658530
Total Pages : 982 pages
Book Rating : 4.3/5 (516 download)
Download or read book Supply Chain Engineering and Logistics Handbook written by Erick C. Jones and published by CRC Press. This book was released on 2019-11-12 with total page 982 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook begins with the history of Supply Chain (SC) Engineering, it goes on to explain how the SC is connected today, and rounds out with future trends. The overall merit of the book is that it introduces a framework similar to sundial that allows an organization to determine where their company may fall on the SC Technology Scale. The book will describe those who are using more historic technologies, companies that are using current collaboration tools for connecting their SC to other global SCs, and the SCs that are moving more towards cutting edge technologies. This book will be a handbook for practitioners, a teaching resource for academics, and a guide for military contractors. Some figures in the eBook will be in color. Presents a decision model for choosing the best Supply Chain Engineering (SCE) strategies for Service and Manufacturing Operations with respect to Industrial Engineering and Operations Research techniques Offers an economic comparison model for evaluating SCE strategies for manufacturing outsourcing as opposed to keeping operations in-house Demonstrates how to integrate automation techniques such as RFID into planning and distribution operations Provides case studies of SC inventory reductions using automation from AIT and RFID research Covers planning and scheduling, as well as transportation and SC theory and problems
Author : Kay C. Goss
Publisher : DIANE Publishing
ISBN 13 : 078814829X
Total Pages : 277 pages
Book Rating : 4.7/5 (881 download)
Download or read book Guide for All-Hazard Emergency Operations Planning written by Kay C. Goss and published by DIANE Publishing. This book was released on 1998-05 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meant to aid State & local emergency managers in their efforts to develop & maintain a viable all-hazard emergency operations plan. This guide clarifies the preparedness, response, & short-term recovery planning elements that warrant inclusion in emergency operations plans. It offers the best judgment & recommendations on how to deal with the entire planning process -- from forming a planning team to writing the plan. Specific topics of discussion include: preliminary considerations, the planning process, emergency operations plan format, basic plan content, functional annex content, hazard-unique planning, & linking Federal & State operations.
Author : Michael Pinedo
Publisher : Foundations and Trends in Technology, Information and Operations Management
ISBN 13 : 9781680833362
Total Pages : 132 pages
Book Rating : 4.8/5 (333 download)
Download or read book Operations in Financial Services written by Michael Pinedo and published by Foundations and Trends in Technology, Information and Operations Management. This book was released on 2017-12-21 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introduction and provides an overview of the topic. The second section establishes links between the current state of the art in relevant areas of operations management and operations research and three of the more important aspects of operations in financial services - (i) financial product design and testing, (ii) process delivery design, and (iii) process delivery management. The third section focuses on the current issues that are important in the financial services operations area. These issues center primarily on mobile online banking and trading in a global environment. The fourth section discusses operational risk aspects of financial services. The final section concludes with a discussion on research directions that may become of interest in the future.
Author : Stephanie Kayden
Publisher : Cambridge University Press
ISBN 13 : 1107007399
Total Pages : 375 pages
Book Rating : 4.1/5 (7 download)
Download or read book Emergency Department Leadership and Management written by Stephanie Kayden and published by Cambridge University Press. This book was released on 2015 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for a global audience, by an international team, the book provides practical, case-based emergency department leadership skills.
Author : Reza Farahani
Publisher : Elsevier
ISBN 13 : 0123852021
Total Pages : 487 pages
Book Rating : 4.1/5 (238 download)
Download or read book Logistics Operations and Management written by Reza Farahani and published by Elsevier. This book was released on 2011-05-25 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive overview of how to strategically manage the movement and storage of products or materials from any point in the manufacturing process to customer fulfillment. Topics covered include important tools for strategic decision making, transport, packaging, warehousing, retailing, customer services and future trends. An introduction to logistics Provides practical applications Discusses trends and new strategies in major parts of the logistic industry
Author :
Publisher :
ISBN 13 :
Total Pages : 566 pages
Book Rating : 4.3/5 (91 download)
Download or read book Dissertation Abstracts International written by and published by . This book was released on 1997 with total page 566 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstracts of dissertations available on microfilm or as xerographic reproductions.
Author : Kazuo Murota
Publisher : SIAM
ISBN 13 : 9780898718508
Total Pages : 411 pages
Book Rating : 4.7/5 (185 download)
Download or read book Discrete Convex Analysis written by Kazuo Murota and published by SIAM. This book was released on 2003-01-01 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discrete Convex Analysis is a novel paradigm for discrete optimization that combines the ideas in continuous optimization (convex analysis) and combinatorial optimization (matroid/submodular function theory) to establish a unified theoretical framework for nonlinear discrete optimization. The study of this theory is expanding with the development of efficient algorithms and applications to a number of diverse disciplines like matrix theory, operations research, and economics. This self-contained book is designed to provide a novel insight into optimization on discrete structures and should reveal unexpected links among different disciplines. It is the first and only English-language monograph on the theory and applications of discrete convex analysis.
Author : Elizabeth W. Woodcock
Publisher : Medical Group Management Association/Center for Research in Ambulatory Health Care Administration
ISBN 13 : 9781568294308
Total Pages : 188 pages
Book Rating : 4.2/5 (943 download)
Download or read book It's Your Call written by Elizabeth W. Woodcock and published by Medical Group Management Association/Center for Research in Ambulatory Health Care Administration. This book was released on 2012-10-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book offers tools, techniques, and best practices to help medical practice administrators improve patient access by better managing the practice's telephones. This will optimize provider productivity and efficiency, staff, provider, and patient satisfaction, practice profitability, and patient value"--Provided by publisher.
Author : Sheela Evangeline
Publisher : CRC Press
ISBN 13 : 1351227521
Total Pages : 542 pages
Book Rating : 4.3/5 (512 download)
Download or read book Recent Advances in Materials, Mechanics and Management written by Sheela Evangeline and published by CRC Press. This book was released on 2019-05-14 with total page 542 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings present a selection of papers presented at the 3rd International Conference on Materials Mechanics and Management 2017 (IMMM 2017), which was jointly organized by the Departments of Civil Engineering, Mechanical Engineering and Architecture of College of Engineering Trivandrum. Developments in the fields of materials, mechanics and management have paved the way for overall improvements in all aspects of human life. The quest for meeting the requirements of the rapidly increasing population has led to revolutionary construction and production technologies aiming at optimum management and use of natural resources. The objective of this conference was to bring together experts from academic institutions, industries, research organizations and professionals for sharing of knowledge, expertise and experience in the emerging trends related to Civil Engineering, Mechanical Engineering and Architecture. IMMM 2017 provided opportunities for young researchers to actively engage in research discussions, new research interests, research ethics and professional development.
Author : MD Sarder
Publisher : Elsevier
ISBN 13 : 0128162872
Total Pages : 455 pages
Book Rating : 4.1/5 (281 download)
Download or read book Logistics Transportation Systems written by MD Sarder and published by Elsevier. This book was released on 2020-10-17 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics Transportation Systems compiles multiple topics on transportation logistics systems from both qualitative and quantitative perspectives, providing detailed examples of real-world logistics workflows. It explores the key concepts and problem-solving techniques required by researchers and logistics professionals to effectively manage the continued expansion of logistics transportation systems, which is expected to reach an estimated 25 billion tons in the United States alone by 2045. This book provides an ample understanding of logistics transportation systems, including basic concepts, in-depth modeling analysis, and network analysis for researchers and practitioners. In addition, it covers policy issues related to transportation logistics, such as security, rules and regulations, and emerging issues including reshoring. This book is an ideal guide for academic researchers and both undergraduate and graduate students in transportation modeling, supply chains, planning, and systems. It is also useful to transportation practitioners involved in planning, feasibility studies, consultation and policy for transportation systems, logistics, and infrastructure. - Provides real-world examples of logistics systems solutions for multiple transportation modes, including seaports, rail, barge, road, pipelines, and airports - Covers a wide range of business aspects, including customer service, cost, and decision analysis - Features key-term definitions, concept overviews, discussions, and analytical problem-solving
