On The Design Of Service Interaction With Conversational Agents

Download On The Design Of Service Interaction With Conversational Agents full books in PDF, epub, and Kindle. Read online On The Design Of Service Interaction With Conversational Agents ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

On the Design of Service Interaction with Conversational Agents

Author : Johannes Riquel
Publisher : Cuvillier Verlag
ISBN 13 : 3736966466
Total Pages : 219 pages
Book Rating : 4.7/5 (369 download)

DOWNLOAD NOW!

Book Synopsis On the Design of Service Interaction with Conversational Agents by : Johannes Riquel

Download or read book On the Design of Service Interaction with Conversational Agents written by Johannes Riquel and published by Cuvillier Verlag. This book was released on 2022-07-19 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversational Agents (CAs) are changing the way people interact in their daily lives. Specifically, CAs such as chatbots or voice assistants are increasingly covering services traditionally provided by human employees. CA-based services are available at any time and in any capacity, providing convenience and comfort while overcoming the limitations of human employees. However, many CAs are imperfect and prone to errors, such as frequently misinterpreting users’ requests, which leads to a mismatch between the expectations of the service and the service provided. As a result, some CA-based services have been discontinued in the past. In this context, a human-like design of CAs potentially offers a valuable approach to enhancing the user’s perception of a service. Prior research shows that this leads to individuals interacting with a human-like CA as if they would interact with a real individual. Furthermore, human-like errors could be considered a social cue, since it is human nature to make errors. To address the overall research area of CAs imperfections, four studies were conducted and synthesized in this dissertation. The studies provide novel insights into the design of human-like text-based CAs interrelated with the occurrence of CA imperfections, including human-like errors. Through a set of experiments, four major contributions are provided. First, the human-like design of imperfect CAs can mitigate the negative individuals’ perceptions, if implemented carefully. Second, the human-like design of imperfect CAs can shift individuals into a positive emotional state which increases service satisfaction. Third, human-like errors are not perceived as human-like and should not be employed in CA-based service encounters at present. Fourth, not every CA-based service requires a high level of human-like design, as the expectations of a CA-based service may be as different as the expectations of traditional human-based services.

Embodied Conversational Agents

Author : Justine Cassell
Publisher : MIT Press
ISBN 13 : 9780262032780
Total Pages : 452 pages
Book Rating : 4.0/5 (327 download)

DOWNLOAD NOW!

Book Synopsis Embodied Conversational Agents by : Justine Cassell

Download or read book Embodied Conversational Agents written by Justine Cassell and published by MIT Press. This book was released on 2000 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes research in all aspects of the design, implementation, and evaluation of embodied conversational agents as well as details of specific working systems. Embodied conversational agents are computer-generated cartoonlike characters that demonstrate many of the same properties as humans in face-to-face conversation, including the ability to produce and respond to verbal and nonverbal communication. They constitute a type of (a) multimodal interface where the modalities are those natural to human conversation: speech, facial displays, hand gestures, and body stance; (b) software agent, insofar as they represent the computer in an interaction with a human or represent their human users in a computational environment (as avatars, for example); and (c) dialogue system where both verbal and nonverbal devices advance and regulate the dialogue between the user and the computer. With an embodied conversational agent, the visual dimension of interacting with an animated character on a screen plays an intrinsic role. Not just pretty pictures, the graphics display visual features of conversation in the same way that the face and hands do in face-to-face conversation among humans. This book describes research in all aspects of the design, implementation, and evaluation of embodied conversational agents as well as details of specific working systems. Many of the chapters are written by multidisciplinary teams of psychologists, linguists, computer scientists, artists, and researchers in interface design. The authors include Elisabeth Andre, Norm Badler, Gene Ball, Justine Cassell, Elizabeth Churchill, James Lester, Dominic Massaro, Cliff Nass, Sharon Oviatt, Isabella Poggi, Jeff Rickel, and Greg Sanders.

Designing Agentive Technology

Author : Christopher Noessel
Publisher : Rosenfeld Media
ISBN 13 : 1933820705
Total Pages : 241 pages
Book Rating : 4.9/5 (338 download)

DOWNLOAD NOW!

Book Synopsis Designing Agentive Technology by : Christopher Noessel

Download or read book Designing Agentive Technology written by Christopher Noessel and published by Rosenfeld Media. This book was released on 2017-05-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in narrow artificial intelligence make possible agentive systems that do things directly for their users (like, say, an automatic pet feeder). They deliver on the promise of user-centered design, but present fresh challenges in understanding their unique promises and pitfalls. Designing Agentive Technology provides both a conceptual grounding and practical advice to unlock agentive technology’s massive potential.

Conversational UX Design

Author : Robert J. Moore
Publisher : Morgan & Claypool
ISBN 13 : 1450363040
Total Pages : 318 pages
Book Rating : 4.4/5 (53 download)

DOWNLOAD NOW!

Book Synopsis Conversational UX Design by : Robert J. Moore

Download or read book Conversational UX Design written by Robert J. Moore and published by Morgan & Claypool. This book was released on 2019-05-29 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today’s platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.

The Conversational Interface

Author : Michael McTear
Publisher : Springer
ISBN 13 : 3319329677
Total Pages : 431 pages
Book Rating : 4.3/5 (193 download)

DOWNLOAD NOW!

Book Synopsis The Conversational Interface by : Michael McTear

Download or read book The Conversational Interface written by Michael McTear and published by Springer. This book was released on 2016-05-19 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive introduction to the conversational interface, which is becoming the main mode of interaction with virtual personal assistants, smart devices, various types of wearable, and social robots. The book consists of four parts. Part I presents the background to conversational interfaces, examining past and present work on spoken language interaction with computers. Part II covers the various technologies that are required to build a conversational interface along with practical chapters and exercises using open source tools. Part III looks at interactions with smart devices, wearables, and robots, and discusses the role of emotion and personality in the conversational interface. Part IV examines methods for evaluating conversational interfaces and discusses future directions.

Studies in Conversational UX Design

Author : Robert J. Moore
Publisher : Springer
ISBN 13 : 9783030070632
Total Pages : 0 pages
Book Rating : 4.0/5 (76 download)

DOWNLOAD NOW!

Book Synopsis Studies in Conversational UX Design by : Robert J. Moore

Download or read book Studies in Conversational UX Design written by Robert J. Moore and published by Springer. This book was released on 2019-01-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.

Human-Computer Interaction in Intelligent Environments

Author : Constantine Stephanidis
Publisher : CRC Press
ISBN 13 : 1040088961
Total Pages : 467 pages
Book Rating : 4.0/5 (4 download)

DOWNLOAD NOW!

Book Synopsis Human-Computer Interaction in Intelligent Environments by : Constantine Stephanidis

Download or read book Human-Computer Interaction in Intelligent Environments written by Constantine Stephanidis and published by CRC Press. This book was released on 2024-08-29 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers readers a holistic understanding of intelligent environments, encompassing their definition, design, interaction paradigms, the role of Artificial Intelligence (AI), and the associated broader philosophical and procedural aspects. Elaborates on AI research and the creation of intelligent environments. Zooms in on designing interactions with the IoT, intelligent agents and robots. Discusses overarching topics for the design of intelligent environments, including user interface adaptation, design for all, sustainability, cybersecurity, privacy and trust. Provides insights into the intricacies of various intelligent environment contexts, such as in automotive, urban interfaces, smart cities and beyond. This book has been written for individuals interested in Human-Computer Interaction research and applications.

The Transdisciplinary Reach of Design Science Research

Author : Andreas Drechsler
Publisher : Springer Nature
ISBN 13 : 3031065166
Total Pages : 514 pages
Book Rating : 4.0/5 (31 download)

DOWNLOAD NOW!

Book Synopsis The Transdisciplinary Reach of Design Science Research by : Andreas Drechsler

Download or read book The Transdisciplinary Reach of Design Science Research written by Andreas Drechsler and published by Springer Nature. This book was released on 2022-05-26 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed proceedings of the 17th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2022, held in Tampa, FL, USA, in June 2022. The 37 revised full research papers, included in the volume were carefully reviewed and selected from 103 submissions. They are organized in the following topical sections: Transdisciplinary Research & DSR (theme Track); Blockchain Information Systems; Intelligent Systems and Human Interaction; Healthcare Systems and Quality of Life; Innovation and Entrepreneurship; Sustainability and Responsible Design (Environmental Issues, Human Values and ethical Design); Human Safety and Cybersecurity; Emerging DSR Methods and Processes; Designers and Collaborative DSR; and Education and DSR.

Conversational Agents and Natural Language Interaction: Techniques and Effective Practices

Author : Perez-Marin, Diana
Publisher : IGI Global
ISBN 13 : 1609606183
Total Pages : 476 pages
Book Rating : 4.6/5 (96 download)

DOWNLOAD NOW!

Book Synopsis Conversational Agents and Natural Language Interaction: Techniques and Effective Practices by : Perez-Marin, Diana

Download or read book Conversational Agents and Natural Language Interaction: Techniques and Effective Practices written by Perez-Marin, Diana and published by IGI Global. This book was released on 2011-06-30 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is a reference guide for researchers entering the promising field of conversational agents, providing an introduction to fundamental concepts in the field, collecting experiences of researchers working on conversational agents, and reviewing techniques for the design and application of conversational agents"--

Human-Computer Interaction – INTERACT 2021

Author : Carmelo Ardito
Publisher : Springer Nature
ISBN 13 : 3030856100
Total Pages : 762 pages
Book Rating : 4.0/5 (38 download)

DOWNLOAD NOW!

Book Synopsis Human-Computer Interaction – INTERACT 2021 by : Carmelo Ardito

Download or read book Human-Computer Interaction – INTERACT 2021 written by Carmelo Ardito and published by Springer Nature. This book was released on 2021-08-25 with total page 762 pages. Available in PDF, EPUB and Kindle. Book excerpt: The five-volume set LNCS 12932-12936 constitutes the proceedings of the 18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021, held in Bari, Italy, in August/September 2021. The total of 105 full papers presented together with 72 short papers and 70 other papers in these books was carefully reviewed and selected from 680 submissions. The contributions are organized in topical sections named: Part I: affective computing; assistive technology for cognition and neurodevelopment disorders; assistive technology for mobility and rehabilitation; assistive technology for visually impaired; augmented reality; computer supported cooperative work. Part II: COVID-19 & HCI; croudsourcing methods in HCI; design for automotive interfaces; design methods; designing for smart devices & IoT; designing for the elderly and accessibility; education and HCI; experiencing sound and music technologies; explainable AI. Part III: games and gamification; gesture interaction; human-centered AI; human-centered development of sustainable technology; human-robot interaction; information visualization; interactive design and cultural development. Part IV: interaction techniques; interaction with conversational agents; interaction with mobile devices; methods for user studies; personalization and recommender systems; social networks and social media; tangible interaction; usable security. Part V: user studies; virtual reality; courses; industrial experiences; interactive demos; panels; posters; workshops. The chapter ‘Stress Out: Translating Real-World Stressors into Audio-Visual Stress Cues in VR for Police Training’ is open access under a CC BY 4.0 license at link.springer.com. The chapter ‘WhatsApp in Politics?! Collaborative Tools Shifting Boundaries’ is open access under a CC BY 4.0 license at link.springer.com.

Human-Computer Interaction – INTERACT 2023

Author : José Abdelnour Nocera
Publisher : Springer Nature
ISBN 13 : 303142283X
Total Pages : 665 pages
Book Rating : 4.0/5 (314 download)

DOWNLOAD NOW!

Book Synopsis Human-Computer Interaction – INTERACT 2023 by : José Abdelnour Nocera

Download or read book Human-Computer Interaction – INTERACT 2023 written by José Abdelnour Nocera and published by Springer Nature. This book was released on 2023-09-25 with total page 665 pages. Available in PDF, EPUB and Kindle. Book excerpt: The four-volume set LNCS 14442 -14445 constitutes the proceedings of the 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, held in York, UK, in August/September 2023. The 71 full papers and 58 short papers included in this book were carefully reviewed and selected from 406 submissions. They were organized in topical sections as follows: 3D Interaction; Accessibility; Accessibility and Aging; Accessibility for Auditory/Hearing Disabilities; Co-Design; Cybersecurity and Trust; Data Physicalisation and Cross-device; Eye-Free, Gesture Interaction and Sign Language; Haptic interaction and Healthcare applications; Self-Monitoring; Human-Robot Interaction; Information Visualization; Information Visualization and 3D Interaction; Interacting with Children; Interaction with Conversational Agents; Methodologies for HCI; Model-Based UI Design and Testing; Montion Sickness, Stress and Risk perception in 3D Environments and Multisensory interaction; VR experiences; Natural Language Processing and AI Explainability; Online Collaboration and Cooperative work; Recommendation Systems and AI Explainability; Social AI; Social and Ubiquitous Computing; Social Media and Digital Learning; Understanding Users and Privacy Issues; User movement and 3D Environments; User Self-Report; User Studies; User Studies, Eye-Tracking, and Physiological Data; Virtual Reality; Virtual Reality and Training; Courses; Industrial Experiences; Interactive Demonstrations; Keynotes; Panels; Posters; and Workshops.

Chatbot Research and Design

Author : Asbjørn Følstad
Publisher : Springer Nature
ISBN 13 : 3030395405
Total Pages : 279 pages
Book Rating : 4.0/5 (33 download)

DOWNLOAD NOW!

Book Synopsis Chatbot Research and Design by : Asbjørn Følstad

Download or read book Chatbot Research and Design written by Asbjørn Følstad and published by Springer Nature. This book was released on 2020-01-18 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

HCI International 2022 - Late Breaking Papers. Multimodality in Advanced Interaction Environments

Author : Masaaki Kurosu
Publisher : Springer Nature
ISBN 13 : 3031176189
Total Pages : 569 pages
Book Rating : 4.0/5 (311 download)

DOWNLOAD NOW!

Book Synopsis HCI International 2022 - Late Breaking Papers. Multimodality in Advanced Interaction Environments by : Masaaki Kurosu

Download or read book HCI International 2022 - Late Breaking Papers. Multimodality in Advanced Interaction Environments written by Masaaki Kurosu and published by Springer Nature. This book was released on 2022-10-01 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: Volume LNCS 13519 is part of the refereed proceedings of the 24th International Conference on Human-Computer Interaction, HCII 2022, which was held virtually during June 26 to July 1, 2022. A total of 5583 individuals from academia, research institutes, industry, and governmental agencies from 88 countries submitted contributions, and 1276 papers and 275 posters were included in the proceedings that were published just before the start of the conference. Additionally, 296 papers and 181 posters are included in the volumes of the proceedings published after the conference, as “Late Breaking Work” (papers and posters). The contributions thoroughly cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas.

Innovative Technologies and Learning

Author : Yueh-Min Huang
Publisher : Springer Nature
ISBN 13 : 3031401131
Total Pages : 664 pages
Book Rating : 4.0/5 (314 download)

DOWNLOAD NOW!

Book Synopsis Innovative Technologies and Learning by : Yueh-Min Huang

Download or read book Innovative Technologies and Learning written by Yueh-Min Huang and published by Springer Nature. This book was released on 2023 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 6th International Conference on Innovative Technologies and Learning, ICITL 2023, held in Porto, Portugal, during August 28-30, 2023. The 64 full papers included in this book were carefully reviewed and selected from 147 submissions. They cover a wide range of many different research topics, such as: artificial intelligence in education; computational thinking in education; design and framework of learning systems; pedagogies to innovative technologies and learning; STEM/STEAM education; VR/AR/MR/XR in education; and application and design of innovative learning software.

Algorithms, Humans, and Interactions

Author : Don Donghee Shin
Publisher : Taylor & Francis
ISBN 13 : 1000825388
Total Pages : 177 pages
Book Rating : 4.0/5 (8 download)

DOWNLOAD NOW!

Book Synopsis Algorithms, Humans, and Interactions by : Don Donghee Shin

Download or read book Algorithms, Humans, and Interactions written by Don Donghee Shin and published by Taylor & Francis. This book was released on 2023-01-31 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amidst the rampant use of algorithmization enabled by AI, the common theme of AI systems is the human factor. Humans play an essential role in designing, developing, and operationalizing AI systems. We have a remit to ensure those systems run transparently, perform equitably, value our privacy, and effectively fulfill human needs. This book takes an interdisciplinary approach to contribute to the ongoing development of human–AI interaction with a particular focus on the "human" dimension and provides insights to improve the design of AI that could be genuinely beneficial and effectively used in society. The readers of this book will benefit by gaining insights into various perspectives about how AI has impacted people and society and how it will do so in the future, and understanding how we can design algorithm systems that are beneficial, legitimate, usable by humans, and designed considering and respecting human values. This book provides a horizontal set of guidelines and insight into how humans can be empowered by making choices about AI designs that allow them meaningful control over AI. Designing meaningful AI experiences has garnered great attention to address responsibility gaps and mitigate them by establishing conditions that enable the proper attribution of responsibility to humans. This book helps us understand the possibilities of what AI systems can do and how they can and should be integrated into our society.

Artificial Intelligence in HCI

Author : Helmut Degen
Publisher : Springer Nature
ISBN 13 : 3031606159
Total Pages : 498 pages
Book Rating : 4.0/5 (316 download)

DOWNLOAD NOW!

Book Synopsis Artificial Intelligence in HCI by : Helmut Degen

Download or read book Artificial Intelligence in HCI written by Helmut Degen and published by Springer Nature. This book was released on with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Perspectives on Human-Computer Interaction Research with Older People

Author : Sergio Sayago
Publisher : Springer
ISBN 13 : 3030060764
Total Pages : 262 pages
Book Rating : 4.0/5 (3 download)

DOWNLOAD NOW!

Book Synopsis Perspectives on Human-Computer Interaction Research with Older People by : Sergio Sayago

Download or read book Perspectives on Human-Computer Interaction Research with Older People written by Sergio Sayago and published by Springer. This book was released on 2019-02-20 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book promotes a critical reflection about the research conducted so far in Human-Computer Interaction (HCI) with older people, whose predominant perspective focuses on decline, health, and help. It introduces a new (or different) perspective, which is grounded in interdisciplinary research on older people and digital technologies. Key elements are to (i) address topics that include, but also go beyond decline, health, and help, such as leisure, fun, creativity and culture, to delve more deeply into the role of digital technologies in multiple facets of older people’s lives; (ii) focus on doing research and designing technologies with and for older adults, and their communities, to avoid and fight against negative social conceptions of ageing; and (iii) examine older people’s life course, strengths, interests, and values, as well as their limitations and needs, to design technologies that not only help but also empower them, extending their abilities and acquiring new knowledge, beyond technology use. This perspective aims to help us better understand, design, and evaluate older people’s interactions with digital technologies in the early 21st century.