My Korean Deli

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My Korean Deli

Author : BEN RYDER HOWE
Publisher : Doubleday Canada
ISBN 13 : 0307374777
Total Pages : 321 pages
Book Rating : 4.3/5 (73 download)

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Book Synopsis My Korean Deli by : BEN RYDER HOWE

Download or read book My Korean Deli written by BEN RYDER HOWE and published by Doubleday Canada. This book was released on 2011-03-01 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sweet and funny tale of a preppy literary editor buying a Brooklyn deli with his Korean in-laws is about family, class, culture clash, and the quest for authentic experiences in an increasingly unreal city. It starts with a simple gift, when Ben Ryder Howe's wife, the daughter of Korean immigrants, decides to repay her parents' self-sacrifice by buying them a store. Howe, an editor at the rarefied Paris Review, reluctantly agrees to go along. However, things soon become a lot more complicated. After the business struggles, Howe finds himself living in the basement of his in-laws' Staten Island home, commuting to the Paris Review offices in George Plimpton's Upper East Side townhouse by day, and heading to Brooklyn at night to slice cold cuts and peddle lottery tickets. The book follows the store's tumultuous lifespan, and along the way paints the portrait of an extremely unlikely partnership between characters across society, from the Brooklyn ghetto to Seoul to Puritan New England. Owning the deli becomes a transformative experience for everyone involved as they struggle to salvage the original gift — and the family — while sorting out issues of values, work and identity.

L.A. Son

Author : Roy Choi
Publisher : Harper Collins
ISBN 13 : 0062202642
Total Pages : 502 pages
Book Rating : 4.0/5 (622 download)

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Book Synopsis L.A. Son by : Roy Choi

Download or read book L.A. Son written by Roy Choi and published by Harper Collins. This book was released on 2013-11-05 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: A memoir and cookbook from the creator of the gourmet Korean-Mexican taco truck Kogi, the star of Netflix's "The Chef Show," and the culinary advisor to Jon Favreau's film "Chef." “Roy Choi sits at the crossroads of just about every important issue involving food in the twenty-first century. As he goes, many will follow.”—Anthony Bourdain From the maverick chef the New Yorker called “The David Chang of L.A.” comes a cookbook that’s as inventive, creative, and border-crossing as the city to which it pays homage: Los Angeles. Los Angeles: A patchwork megalopolis defined by its unlikely cultural collisions; the city that raised and shaped Roy Choi, the boundary-breaking chef who decided to leave behind fine dining to feed the city he loved—and, with the creation of the Korean taco, reinvented street food along the way. Abounding with both the food and the stories that gave rise to Choi's inspired cooking, L.A. Son takes us through the neighborhoods and streets most tourists never see, from the hidden casinos where gamblers slurp fragrant bowls of pho to Downtown's Jewelry District, where a ten-year-old Choi wolfed down Jewish deli classics between diamond deliveries; from the kitchen of his parents' Korean restaurant and his mother's pungent kimchi to the boulevards of East L.A. and the best taquerias in the country, to, at last, the curbside view from one of his emblematic Kogi taco trucks, where people from all walks of life line up for a revolutionary meal. Filled with over 85 inspired recipes that meld the overlapping traditions and flavors of L.A.—including Korean fried chicken, tempura potato pancakes, homemade chorizo, and Kimchi and Pork Belly Stuffed Pupusas—L.A. Son embodies the sense of invention, resourcefulness, and hybrid attitude of the city from which it takes its name, as it tells the transporting, unlikely story of how a Korean American kid went from lowriding in the streets of L.A. to becoming an acclaimed chef.

My Korean Deli

Author : Ben Ryder Howe
Publisher : Henry Holt and Company
ISBN 13 : 9781429991377
Total Pages : 320 pages
Book Rating : 4.9/5 (913 download)

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Book Synopsis My Korean Deli by : Ben Ryder Howe

Download or read book My Korean Deli written by Ben Ryder Howe and published by Henry Holt and Company. This book was released on 2011-03-01 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: This warm and funny tale of an earnest preppy editor finding himself trapped behind the counter of a Brooklyn convenience store is about family, culture and identity in an age of discombobulation. It starts with a gift, when Ben Ryder Howe's wife, the daughter of Korean immigrants, decides to repay her parents' self-sacrifice by buying them a store. Howe, an editor at the rarefied Paris Review, agrees to go along. Things soon become a lot more complicated. After the business struggles, Howe finds himself living in the basement of his in-laws' Staten Island home, commuting to the Paris Review offices in George Plimpton's Upper East Side townhouse by day, and heading to Brooklyn at night to slice cold cuts and peddle lottery tickets. My Korean Deli follows the store's tumultuous life span, and along the way paints the portrait of an extremely unlikely partnership between characters with shoots across society, from the Brooklyn streets to Seoul to Puritan New England. Owning the deli becomes a transformative experience for everyone involved as they struggle to salvage the original gift—and the family—while sorting out issues of values, work, and identity.

Crying in H Mart

Author : Michelle Zauner
Publisher : Vintage
ISBN 13 : 0525657754
Total Pages : 257 pages
Book Rating : 4.5/5 (256 download)

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Book Synopsis Crying in H Mart by : Michelle Zauner

Download or read book Crying in H Mart written by Michelle Zauner and published by Vintage. This book was released on 2021-04-20 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • From the indie rock sensation known as Japanese Breakfast, an unforgettable memoir about family, food, grief, love, and growing up Korean American—“in losing her mother and cooking to bring her back to life, Zauner became herself” (NPR). • CELEBRATING OVER ONE YEAR ON THE NEW YORK TIMES BESTSELLER LIST In this exquisite story of family, food, grief, and endurance, Michelle Zauner proves herself far more than a dazzling singer, songwriter, and guitarist. With humor and heart, she tells of growing up one of the few Asian American kids at her school in Eugene, Oregon; of struggling with her mother's particular, high expectations of her; of a painful adolescence; of treasured months spent in her grandmother's tiny apartment in Seoul, where she and her mother would bond, late at night, over heaping plates of food. As she grew up, moving to the East Coast for college, finding work in the restaurant industry, and performing gigs with her fledgling band--and meeting the man who would become her husband--her Koreanness began to feel ever more distant, even as she found the life she wanted to live. It was her mother's diagnosis of terminal cancer, when Michelle was twenty-five, that forced a reckoning with her identity and brought her to reclaim the gifts of taste, language, and history her mother had given her. Vivacious and plainspoken, lyrical and honest, Zauner's voice is as radiantly alive on the page as it is onstage. Rich with intimate anecdotes that will resonate widely, and complete with family photos, Crying in H Mart is a book to cherish, share, and reread.

Satisfaction Guaranteed

Author : Micheline Maynard
Publisher : Simon and Schuster
ISBN 13 : 1982164638
Total Pages : 256 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Satisfaction Guaranteed by : Micheline Maynard

Download or read book Satisfaction Guaranteed written by Micheline Maynard and published by Simon and Schuster. This book was released on 2022-02-22 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman’s—a beloved, $70 million-dollar Michigan-based gourmet food store with global reach—is “thoughtful reading for foodies and entrepreneurs” (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed. Discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.

Permanent Record

Author : Mary H. K. Choi
Publisher : Simon & Schuster Books for Young Readers
ISBN 13 : 1534445986
Total Pages : 448 pages
Book Rating : 4.5/5 (344 download)

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Book Synopsis Permanent Record by : Mary H. K. Choi

Download or read book Permanent Record written by Mary H. K. Choi and published by Simon & Schuster Books for Young Readers. This book was released on 2020-09-29 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: A New York Times bestseller! “Smart and funny…warm and rewarding.” —Booklist (starred review) “A compelling and quirky tale of love and negotiating early adulthood in New York City.” —School Library Journal From the New York Times bestselling author of Emergency Contact, which Rainbow Rowell called “smart and funny,” comes a “captivating” (The New York Times) romance about how social media influences relationships every day. On paper, college dropout Pablo Rind doesn’t have a whole lot going for him. His graveyard shift at a twenty-four-hour deli in Brooklyn is a struggle. Plus, he’s up to his eyeballs in credit card debt. Never mind the state of his student loans. Pop juggernaut Leanna Smart has enough social media followers to populate whole continents. The brand is unstoppable. She graduated from child stardom to become an international icon, and her adult life is a queasy blur of private planes, step-and-repeats, aspirational hotel rooms, and strangers screaming for her just to notice them. When Leanna and Pablo meet at 5:00 a.m. at the bodega in the dead of winter it’s absurd to think they’d be A Thing. But as they discover who they are, who they want to be, and how to defy the deafening expectations of everyone else, Lee and Pab turn to each other. Which, of course, is when things get properly complicated.

Damn Delicious

Author : Rhee, Chungah
Publisher : Time Inc. Books
ISBN 13 : 0848751434
Total Pages : 240 pages
Book Rating : 4.8/5 (487 download)

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Book Synopsis Damn Delicious by : Rhee, Chungah

Download or read book Damn Delicious written by Rhee, Chungah and published by Time Inc. Books. This book was released on 2016-09-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The debut cookbook by the creator of the wildly popular blog Damn Delicious proves that quick and easy doesn't have to mean boring.Blogger Chungah Rhee has attracted millions of devoted fans with recipes that are undeniable 'keepers'-each one so simple, so easy, and so flavor-packed, that you reach for them busy night after busy night. In Damn Delicious, she shares exclusive new recipes as well as her most beloved dishes, all designed to bring fun and excitement into everyday cooking. From five-ingredient Mini Deep Dish Pizzas to no-fuss Sheet Pan Steak & Veggies and 20-minute Spaghetti Carbonara, the recipes will help even the most inexperienced cooks spend less time in the kitchen and more time around the table.Packed with quickie breakfasts, 30-minute skillet sprints, and speedy takeout copycats, this cookbook is guaranteed to inspire readers to whip up fast, healthy, homemade meals that are truly 'damn delicious!'

Songs of My Families

Author : Kelly Fern
Publisher : Lantern Books
ISBN 13 : 1590563212
Total Pages : 205 pages
Book Rating : 4.5/5 (95 download)

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Book Synopsis Songs of My Families by : Kelly Fern

Download or read book Songs of My Families written by Kelly Fern and published by Lantern Books. This book was released on 2012 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1971, Lee Myonghi, aged five, was taken from her family and placed in a Korean orphanage. Six months later, she was flown to the United States, where she and two other Korean girls were adopted by a Minnesota couple. They renamed her Kelly Jean. Eleven years later, Kelly found herself at the doorstep of a Minnesota agency, although this time as a teen mother giving her own child up for adoption. Kelly later married and had two more children. Then, in 2007, Kelly's husband found her original, Korean family, and so began a journey that reunited Kelly with the family whom she thought had abandoned her, and brought her face to face with the daughter she herself had lost twenty-five years before. Told with refreshing honesty, Songs of My Families is a moving story of two generations of women forced to make agonizing choices as they coped with harsh economic realities and personal crises. It is also an affirmation of the strength of family, the importance of one's cultural heritage, and the enduring power of love.

Seinfeldia

Author : Jennifer Keishin Armstrong
Publisher : Simon and Schuster
ISBN 13 : 1476756112
Total Pages : 336 pages
Book Rating : 4.4/5 (767 download)

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Book Synopsis Seinfeldia by : Jennifer Keishin Armstrong

Download or read book Seinfeldia written by Jennifer Keishin Armstrong and published by Simon and Schuster. This book was released on 2017-06-06 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An uproarious behind-the-scenes account of the creation of the hit television series describes how comedians Larry David and Jerry Seinfeld dreamed up the idea for an unconventional sitcom over coffee and how, despite network skepticism and minimal plotlines, achieved mainstream success, "--NoveList.

The Kimchi Cookbook

Author : Lauryn Chun
Publisher : Ten Speed Press
ISBN 13 : 1607743353
Total Pages : 162 pages
Book Rating : 4.6/5 (77 download)

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Book Synopsis The Kimchi Cookbook by : Lauryn Chun

Download or read book The Kimchi Cookbook written by Lauryn Chun and published by Ten Speed Press. This book was released on 2012-11-27 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: 60 recipes and tips for creating and cooking with kimchi will add a kick of flavor to any plate. Following traditional kimchi-making seasons and focusing on produce at its peak, this bold, colorful cookbook walks you step by step through how to make both robust and lighter kimchi. Lauryn Chun explores a wide variety of flavors and techniques for creating this live-culture food, from long-fermented classic winter kimchi intended to spice up bleak months to easy-to-make summer kimchi that highlights the freshness of produce and is ready to eat in just minutes. Once you have made your own kimchi, using everything from tender and delicate young napa cabbage to stuffed eggplant, you can then use it as a star ingredient in Chun’s inventive recipes for cooking with kimchi. From favorites such as Pan-Fried Kimchi Dumplings and Kimchi Fried Rice to modern dishes like Kimchi Risotto, Skirt Steak Ssam with Kimchi Puree Chimichurri, Kimchi Oven-Baked Baby Back Ribs, and even a Kimchi Grapefruit Margarita, Chun showcases the incredible range of flavor kimchi adds to any plate. With sixty recipes and beautiful photographs that will have you hooked on kimchi's unique crunch and heat, The Kimchi Cookbook takes the champagne of pickles to new heights.

A Lapsed Anarchist's Approach to Building a Great Business

Author : Ari Weinzweig
Publisher : Zingerman's Press
ISBN 13 : 0989349403
Total Pages : 361 pages
Book Rating : 4.9/5 (893 download)

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Book Synopsis A Lapsed Anarchist's Approach to Building a Great Business by : Ari Weinzweig

Download or read book A Lapsed Anarchist's Approach to Building a Great Business written by Ari Weinzweig and published by Zingerman's Press. This book was released on 2010-10-15 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first in a series of books by Zingerman's co-founding partner Ari Weinzweig examines the basic building blocks of the culture and structure we know now as Zingerman's. These approaches are applicable whether you're running a law office, a library, a restaurant, a record label, a software firm, or an organic farm. They are the behind-the-scenes "secret" stuff that goes into making a very special, sustainable business of any kind. Inc. Magazine calls it one of the Best Books for Business Owners.

Koreatown

Author : Deuki Hong
Publisher : Clarkson Potter
ISBN 13 : 0804186146
Total Pages : 274 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis Koreatown by : Deuki Hong

Download or read book Koreatown written by Deuki Hong and published by Clarkson Potter. This book was released on 2016-02-16 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: A New York Times bestseller and one of the most praised Korean cookbooks of all time, you'll explore the foods and flavors of Koreatowns across America through this collection of 100 recipes. This is not your average "journey to Asia" cookbook. Koreatown is a spicy, funky, flavor-packed love affair with the grit and charm of Korean cooking in America. Koreatowns around the country are synonymous with mealtime feasts and late-night chef hangouts, and Deuki Hong and Matt Rodbard show us why through stories, interviews, and over 100 delicious, super-approachable recipes. It's spicy, it's fermented, it's sweet and savory and loaded with umami: Korean cuisine is poised to break out in the U.S., but until now, the cookbooks have been focused on taking readers on an idealized Korean journey. Koreatown, though, is all about what's real and happening right here: the foods of Korean American communities all over our country, from L.A. to New York City, from Atlanta to Chicago. We follow Rodbard and Hong through those communities with stories and recipes for everything from beloved Korean barbecue favorites like bulgogi and kalbi to the lesser-known but deeply satisfying stews, soups, noodles, salads, drinks, and the many kimchis of the Korean American table.

Cabin

Author : Lou Ureneck
Publisher : Penguin
ISBN 13 : 1101544279
Total Pages : 177 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis Cabin by : Lou Ureneck

Download or read book Cabin written by Lou Ureneck and published by Penguin. This book was released on 2011-09-15 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inspired by his From the Ground Up New York Times blog, a beautifully written memoir about building and brotherhood. Confronted with the disappointments and knockdowns that can come in middle age-job loss, the death of his mother, a health scare, a divorce-Lou Ureneck needed a project that would engage the better part of him and put him back in life's good graces. City-bound for a decade, Lou decided he needed to build a simple post-and-beam cabin in the woods. He bought five acres in the hills of western Maine and asked his younger brother, Paul, to help him. Twenty years earlier the brothers had built a house together. Now Lou saw working with Paul as a way to reconnect with their shared history and to rediscover his truest self. As the brothers-with the help of Paul's sons-undertake the challenging construction, nothing seems to go according to plan. But as they raise the cabin, Ureneck eloquently reveals his own evolving insights into the richness and complexity of family relationships, the healing power of nature, and the need to root oneself in a place one can call home. With its exploration of the satisfaction of building and of physical labor, Cabin will also appeal to readers of Robert Pirsig's Zen and the Art of Motorcycle Maintenance, Matthew Crawford's Shop Class as Soulcraft, and Tracy Kidder's House.

Dwarf

Author : Tiffanie DiDonato
Publisher : Penguin
ISBN 13 : 1101603461
Total Pages : 272 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis Dwarf by : Tiffanie DiDonato

Download or read book Dwarf written by Tiffanie DiDonato and published by Penguin. This book was released on 2012-11-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “It's okay with me if you picked up this book because you're curious about what it's like to live with dwarfism. But I hope that you'll take away much more—about adapting to the world when it won't adapt to you.”—from Dwarf A memoir of grit and transformation for anyone who has been told something was impossible and then went on to do it anyway. Tiffanie DiDonato was born with dwarfism. Her limbs were so short that she was not able to reach her own ears. She was also born with a serious case of optimism. She decided to undergo a series of painful bone-lengthening surgeries that gave her an unprecedented 14 inches of height—and the independence she never thought she’d have. After her surgeries, Tiffanie was able to learn to drive, to live in the dorms during college, and to lead a normal life. She even made time to volunteer, writing to troops stationed abroad, and one of those Marine pen pals ultimately became her husband. Dwarf is a moving and, at times, funny testament to the power of sheer determination, and has been compared to Andrew Solomon's Far From the Tree. Watch her Good Morning America segment: https://abcnews.go.com/Nightline/dwarf-womans-story-undergoing-controversial-lengthening-surgeries/story?id=17841466

History of a Suicide

Author : Jill Bialosky
Publisher : Simon and Schuster
ISBN 13 : 1439101949
Total Pages : 288 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis History of a Suicide by : Jill Bialosky

Download or read book History of a Suicide written by Jill Bialosky and published by Simon and Schuster. This book was released on 2012-02-07 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author presents an account of her sister's suicide, and the lifelong impact that the suicide has had on her own life and the lives of the other members of her family.

Eat Something

Author : Evan Bloom
Publisher : Chronicle Books
ISBN 13 : 1452179034
Total Pages : 243 pages
Book Rating : 4.4/5 (521 download)

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Book Synopsis Eat Something by : Evan Bloom

Download or read book Eat Something written by Evan Bloom and published by Chronicle Books. This book was released on 2020-03-03 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: From nationally recognized Jewish brand Wise Sons, the cookbook Eat Something features over 60 recipes for salads, soups, baked goods, holiday dishes, and more. This long-awaited cookbook (the first one for Wise Sons!) is packed with homey recipes and relatable humor; it is as much a delicious, lighthearted, and nostalgic cookbook as it is a lively celebration of Jewish culture. Stemming from the thesis that Jews eat by occasion, the book is organized into 19 different events and celebrations chronicling a Jewish life in food, including: bris, Shabbat, Passover and other high holidays, first meal home from college, J-dating, wedding, and more. • Both a Jewish humor book and a cookbook • Recipes are drawn from the menus of their beloved Bay Area restaurants, as well as all the occasions when Jews gather around the table. • Includes short essays, illustrations, memorabilia, and stylish plated food photography. Wise Sons is a nationally recognized deli and Jewish food brand with a unique Bay Area ethos—inspired by the past but entirely contemporary, they make traditional Jewish foods California-style with great ingredients. Recipes include Braided Challah, Big Macher Burger, Wise Sons' Brisket, Carrot Tzimmes, and Morning After Matzoquiles, while essays include Confessions of a First-Time Seder Host, So, You Didn't Marry a Jew, and Iconic Chinese Restaurants, As Chosen by the Chosen People. • Great for those who enjoyed Zahav: A World of Israeli Cooking by Michael Solomonov, The 100 Most Jewish Foods: A Highly Debatable List by Alana Newhouse, and Russ & Daughters: Reflections and Recipes from the House That Herring Built by Mark Russ Federman • A must for anyone looking to expand their knowledge of Jewish cuisine and culture

Zingerman's Guide to Giving Great Service

Author : Ari Weinzweig
Publisher : Hyperion
ISBN 13 : 1401305075
Total Pages : 125 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis Zingerman's Guide to Giving Great Service by : Ari Weinzweig

Download or read book Zingerman's Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.