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Motivating Customer Service Employees
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Book Synopsis Motivating Customer Service Employees by : Leslie Hansen Harps
Download or read book Motivating Customer Service Employees written by Leslie Hansen Harps and published by Purdue University Press. This book was released on 1993 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This hands-on guide is designed to motivate customer service representatives and improve morale and productivity in customer service departments.
Book Synopsis One More Time by : Frederick Herzberg
Download or read book One More Time written by Frederick Herzberg and published by Harvard Business Review Press. This book was released on 2008-07-14 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine overseeing a workforce so motivated that employees relish more hours of work, shoulder more responsibility themselves; and favor challenging jobs over paychecks or bonuses. In One More Time: How Do You Motivate Employees? Frederick Herzberg shows managers how to shift from relying on extrinsic incentives to activating the real drivers of high performance: interesting, challenging work and the opportunity to continually achieve and grow into greater responsibility. The results? An ultramotivated workforce. Since 1922, Harvard Business Review has been a leading source of breakthrough management ideas-many of which still speak to and influence us today. The Harvard Business Review Classics series now offers readers the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world-and will have a direct impact on you today and for years to come.
Book Synopsis Driving to Perfection by : Brian L. Fielkow
Download or read book Driving to Perfection written by Brian L. Fielkow and published by Hillcrest Publishing Group. This book was released on 2013 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explors how a business, no matter the size, can achieve excellence through intense focus on the development and nuturing of its culture. Fielkow focuses on "how to" solutions that businesses can implement on their own and his proposals focus on speding your time not your money, thus allowing the ideas in the book to be implemented by businesses of any size.
Book Synopsis Engaging Government Employees by : Robert Lavigna
Download or read book Engaging Government Employees written by Robert Lavigna and published by AMACOM. This book was released on 2013-07-26 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: With over three decades of experience in public sector HR, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its people. You know firsthand that your government workers are not underworked, overpaid, or mindless clones just carrying out the morally compromised work that politicians forced through the pipeline. Besides having to daily overcome the persona of being a government employee, your hard-working employees face enormous pressures and challenges every day and are asked to solve some of our country’s toughest problems, including unemployment, security, poverty, and education. To be able to return to their desks daily with the passion and commitment required to accomplish these overwhelming duties will require a manager who knows how to leverage talent, improve performance, and inspire passion within these true servants. In Engaging Government Employees, you will learn: Why a highly engaged staff is 20 percent more productive How to get employees to deliver “discretionary effort” How to assess the level of engagement Why free pizza and Coke every Friday is not a viable strategy Engaging Government Employees rejects the typical one-size-fits-all approach to motivation. Drawing on a wealth of empirical evidence, this indispensable resource shows how America’s largest employer can apply the science of engagement to get team members passionate about the agency’s mission and committed to its success.
Download or read book Drive written by Daniel H. Pink and published by Penguin. This book was released on 2011-04-05 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.
Book Synopsis Employees First, Customers Second by : Vineet Nayar
Download or read book Employees First, Customers Second written by Vineet Nayar and published by Harvard Business Press. This book was released on 2010 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Book Synopsis Managing and Motivating Contact Center Employees by : Malcolm Carlaw
Download or read book Managing and Motivating Contact Center Employees written by Malcolm Carlaw and published by McGraw Hill Professional. This book was released on 2003-01-14 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
Download or read book Sidetracked written by Francesca Gino and published by Harvard Business Review Press. This book was released on 2013-02-26 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: A psychologist and business professor takes an in-depth look at decision-making, explaining the pitfalls people can avoid to stay on track with their decisions and reach their goals. 25,000 first printing.
Book Synopsis Motivating Employees by : Anne Bruce
Download or read book Motivating Employees written by Anne Bruce and published by McGraw Hill Professional. This book was released on 1998-10-22 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a fast-paced, engaging style, Motivating Employees reveals how Southwest, Disney, and other legendary companies have turned themselves into "motivating organizations, workplaces that inspire employees to do excellent work because they want to! Entertaining case histories and examples show how you can create an environment in which employees feel passionate about their jobs and put the best of themselves into everything they do. Tips, tools, and techniques in Motivating Employees will show you how to reawaken the pioneer spirit in your organization, and teach your employees to tap their own motivational energy for extraordinary creativity, desire, and work output.
Book Synopsis HBR Guide to Motivating People (HBR Guide Series) by : Harvard Business Review
Download or read book HBR Guide to Motivating People (HBR Guide Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-05-28 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your people reach their potential. As a manager, it's your responsibility to ensure your team is motivated and performing at a high level. But recent data reveals abysmal engagement levels among workers around the globe. How do you fix the problem--before your most talented people walk out the door? By understanding what drains your employees, you can increase their job satisfaction and push them toward achieving their goals. The HBR Guide to Motivating People provides practical tips and advice to help your team find meaning in their work, build on their strengths, and produce the best results for the organization. You'll learn how to: Pinpoint the root causes of lackluster performance Tailor rewards and recognition to individuals Connect routine work activities to a higher purpose Support your employees' growth and development Prevent burnout--especially in your top performers Create a culture of engagement Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Book Synopsis Perfect Phrases for Motivating and Rewarding Employees, Second Edition by : Harriet Diamond
Download or read book Perfect Phrases for Motivating and Rewarding Employees, Second Edition written by Harriet Diamond and published by McGraw Hill Professional. This book was released on 2010-08-06 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence! Whether you're giving a pep talk to a team or inspiring a direct report in a one-on-one meeting, you need the right words to keep your staff focused, engaged, enthusiastic, and productive. This fully revised and updated edition of Perfect Phrases for Motivating and Rewarding Employees has hundreds of ready-to-use phrases for inspiring peak performance. Learn the most effective language for: Creating a positive work environment Motivating people to achieve goals Providing performance-enhancing feedback Boosting morale in tough times Using social networking for business success
Download or read book Motivation written by Brian Tracy and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most of your employees have all the ingredients for greatness inside them already. They simply need you to motivate them. Learn how today!
Book Synopsis Managing Government Employees by : Stewart Liff
Download or read book Managing Government Employees written by Stewart Liff and published by Amacom Books. This book was released on 2007 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even the most dedicated, competent government managers can feel overwhelmed when it comes to motivating and managing their employees. And while they strive for excellence in themselves and in their team, many feel that stringent and convoluted regulations mean their hands are tied when it comes to developing their people. but the truth is that with the right strategies and skills, you can inspire superior performance from your employees - both consistently and effectively. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisors face on a daily basis. With the same award-winning tactics that he has learned and applied during his years as a manager in various government agencies, Stewart Liff provides the perfect antidote for managers frustrated by government bureaucracy.
Book Synopsis 28 Days to a Motivated Team by : Jason E Jones Ph D
Download or read book 28 Days to a Motivated Team written by Jason E Jones Ph D and published by Leaderpath LLC. This book was released on 2012-06-06 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can learn to significantly increase employee motivation within just a few weeks. It's no secret, great leaders are motivators and experts at team building. They know not just how to motivate individuals, they have also mastered the skill of motivating teams and groups of people leading to superior team performance. Written for busy managers and drawing on the latest research, 28 Days to a Motivated Team provides leaders with a step-by-step guide for how to increase both individual and team motivation. Over a 4-week period, managers are led on a journey of discovery, self-reflection and environment creation that will support team motivation. Managers who are able to help employees increase employee motivation also increase employee engagement leading to greater job performance. While a manager cannot directly instill motivation in a person, 28 Days to a Motivated Team will help you better understand how each employee's natural motivation and drive can be unleashed, creating greater satisfaction and vitality in work and life. Utilizing the most contemporary motivation science available, Jones shares the key factors that set the stage for the ultimate state of mind, motivation. Motivation doesn't happen by accident, it is a process of intentional behaviors on the part of the manager that creates an environment that supports the natural motivation that each person already has within them. Readers will learn: -What really motivates people in a team environment -The 4 motivation styles used over the past 5000 years -The 3 questions that determines team motivation -The 5 proven factors that support or hinder individual and team motivation -How to facilitate great team meetings -Dozens of tips for how to be a better team leader and manager -Daily tips for motivating at the individual and team level -Access to the Team Motivation Assessment and The Motivating Manager Planner Most managers and leaders believe that combining a group of motivated people will automatically produce a motivated team that will collaborate effectively and achieve team goals. "This is far from the truth" says Dr. Jason Jones. In his straight to the point book, 28 Days to a Motivated Team, Jones explains why, in a team setting, it is so important for a manager to build an environment that supports motivation at an individual level and a team level. Team building starts with understanding each person's needs and motivators and then building a plan to connect each person's work and environment. Dr. Jones asserts 3 key questions every person asks when involved in a team environment and when the person's success is dependent upon other team members. The perception of each team member, related to these questions, will determine the person's level of energy and focus for the team's goals. 28 Day to a Motivated team is not just a set of ideas or tips, it is a 4 week program that will help you kick-start your team to increase employee motivation, employee engagement, and significantly increase performance.
Author :Leigh Branham Publisher :AMACOM/American Management Association ISBN 13 :9780814425381 Total Pages :360 pages Book Rating :4.4/5 (253 download)
Book Synopsis Keeping the People who Keep You in Business by : Leigh Branham
Download or read book Keeping the People who Keep You in Business written by Leigh Branham and published by AMACOM/American Management Association. This book was released on 2000 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: A war rages in today's workplace, pitting company against company in the fight to find and keep good employees. The losses are high, and battle-weary managers are desperate for talented reinforcements. This compelling new book gives readers a battle-plan for victory, offering 24 strategies for retaining valuable people.
Download or read book Social Nation written by Barry Libert and published by John Wiley & Sons. This book was released on 2010-07-23 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's time to join Social Nation and prosper! This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you'll find out how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies. This book relies on well-known case studies about businesses that illustrate how social principles and strategies can help organizations to: Integrate social skills into existing managerial and leadership practices Overcome some of the common risks and objections that are often cited as obstacles to becoming a successful social enterprise Adopt new forms of social leadership across the entire organization Attain social intelligence by listening, understanding, and measuring outcomes of your investment in relationships with customers, employees and partners Realize tangible economic benefits and ROI from new product and service offerings Social Nation provides readers with an opportunity to join the Social Nation community and share experiences with other leaders and social individuals.
Book Synopsis Motivating Employees For Dummies? by : Max Messmer
Download or read book Motivating Employees For Dummies? written by Max Messmer and published by John Wiley & Sons. This book was released on 2011-05-04 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivating Employees For Dummies shows business leaders how to communicate effectively with employees, increase their sense of responsibility, and promote excellent teamwork. Full of creative solutions to almost every kind of day-to-day situation, this handy guide offers everything business leaders need to increase employee performance and morale. Whether you’re the CEO of a Fortune 500 company, the owner of a mom-and-pop shop, or a manager with just a handful of employees under you, Motivating Employees For Dummies shows you how to get more effort and production from employees — without threats or intimidation. For anyone who needs to understand and master simple, effective motivational techniques, this book covers all the bases: Learn to communicate with employees Provide a strategic vision that motivates others Create a dynamic, inspiring workplace and corporate culture Show employees you care Establish a mentoring program Design a fair and motivational compensation scheme Encourage workplace diplomacy — not politics Expert author Max Messmer — Chairman and CEO of the world’s largest specialized staffing firm — reveals the secret (and not so secret) tricks to motivating employees in a positive manner. From communication to compensation and everything in between, he covers all the angles, giving you the tools and techniques you need to get fair effort for fair pay from the people who work for you. Inside you’ll find how to: See how your firm rates in employee motivation Establish values and ethics your people can believe in Encourage and manage employee feedback and suggestions Foster creativity and open thinking Choose the right medium for communicating with employees Manage the appraisal process Recognize and reward effort and success Understand and promote true teamwork Manage motivation through downsizing or mergers Deal with negative attitudes and habitual behaviors Today it is more important than ever that business leaders find effective, employee friendly ways to motivate their people. This handy guide offers all the tools and ideas you need to keep your employees happy and productive.
