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Author :
Publisher :
ISBN 13 :
Total Pages : 384 pages
Book Rating : 4.:/5 (641 download)
Download or read book Microsoft Sourcebook for the Help Desk written by and published by . This book was released on 1987 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Microsoft Corporation
Publisher :
ISBN 13 :
Total Pages : 502 pages
Book Rating : 4.0/5 ( download)
Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1997 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Author :
Publisher :
ISBN 13 : 9781556159275
Total Pages : 384 pages
Book Rating : 4.1/5 (592 download)
Download or read book Microsoft Sourcebook for the Help Desk written by and published by . This book was released on 1995 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Microsoft Corporation
Publisher :
ISBN 13 :
Total Pages : 412 pages
Book Rating : 4.3/5 (512 download)
Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1995 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
Author : Microsoft
Publisher :
ISBN 13 : 9781556159275
Total Pages : 384 pages
Book Rating : 4.1/5 (592 download)
Download or read book Sourcebook for the Help Desk written by Microsoft and published by . This book was released on 1995 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Donna Knapp
Publisher :
ISBN 13 :
Total Pages : 314 pages
Book Rating : 4.0/5 ( download)
Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by . This book was released on 1999 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Author : Alfred Glossbrenner
Publisher : Random House Puzzles & Games
ISBN 13 : 9780679771487
Total Pages : 852 pages
Book Rating : 4.7/5 (714 download)
Download or read book Computer Sourcebook written by Alfred Glossbrenner and published by Random House Puzzles & Games. This book was released on 1996-12-30 with total page 852 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer Sourcebook is the perfect resource for anyone who wants maximum efficiency from their time and computer. It covers hardware, software and support; training and seminars; online and print publications; and much more.
Author : Gerald J. Alred
Publisher : Macmillan
ISBN 13 : 9780312254964
Total Pages : 778 pages
Book Rating : 4.2/5 (549 download)
Download or read book The Handbook of Technical Writing, Sixth Edition written by Gerald J. Alred and published by Macmillan. This book was released on 2000-03-02 with total page 778 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive technical writing reference in an updated sixth edition. This comprehensive resource-alphabetically arranged for quick reference-provides guidance on the writing process, in-depth treatment of grammar and usage, abundant real-world examples of technical writing, and up-to-date coverage of technology.
Author : Michele Petrovsky
Publisher :
ISBN 13 :
Total Pages : 680 pages
Book Rating : 4.3/5 (91 download)
Download or read book Microsoft? Internet Information Server 4.0 Sourcebook written by Michele Petrovsky and published by . This book was released on 1998 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a complete plan for setting up an Internet and intranet server using Microsoft's Internet Information Server. The bonus to ISS is that its free with Windows NT, and has a lot of added features that Webmasters want.
Author : Fred Beisse
Publisher :
ISBN 13 :
Total Pages : 488 pages
Book Rating : 4.3/5 (91 download)
Download or read book A Guide to Computer User Support for Help Desk & Support Specialists written by Fred Beisse and published by . This book was released on 2001 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
Author : Donna Knapp
Publisher :
ISBN 13 :
Total Pages : 276 pages
Book Rating : 4.0/5 ( download)
Download or read book A Guide to Help Desk Concepts written by Donna Knapp and published by . This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
Author : Barbara Czegel
Publisher : Wiley
ISBN 13 : 9780471248163
Total Pages : 460 pages
Book Rating : 4.2/5 (481 download)
Download or read book Running an Effective Help Desk written by Barbara Czegel and published by Wiley. This book was released on 1998 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
Author : Michele Petrovsky
Publisher :
ISBN 13 : 9785105875159
Total Pages : 0 pages
Book Rating : 4.8/5 (751 download)
Download or read book Microsoft Internet Information Server 4.0 Sourcebook written by Michele Petrovsky and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 : 9780735610972
Total Pages : 0 pages
Book Rating : 4.6/5 (19 download)
Download or read book Microsoft Help Desk for Microsoft Windows NT Workstation 4.0 written by and published by . This book was released on 2000-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Charles W. Kyd
Publisher :
ISBN 13 : 9781556151330
Total Pages : 584 pages
Book Rating : 4.1/5 (513 download)
Download or read book The Microsoft Excel Business Sourcebook written by Charles W. Kyd and published by . This book was released on 1988 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : William Mann
Publisher : Wiley
ISBN 13 : 9780471178415
Total Pages : 534 pages
Book Rating : 4.1/5 (784 download)
Download or read book Microsoft? Exchange 5 Sourcebook written by William Mann and published by Wiley. This book was released on 1997-05-26 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: A powerful messaging and groupware system integrating email, scheduling, electronic forms, and document sharing. Exchange is an essential cog in Microsoft's array of NT-based applications for enterprise computing. Exchange 4.1 is the latest version, which contains several powerful new features. Based on field experiences from Microsoft certified consultants and developers, this book gives groupware developers and network administrators an expert's view of Exchange. The authors strategically place sidebars, tips, and warnings throughout the book to help readers grasp Exchange, as well as to identify the common pitfalls and correct them.
Download or read book InfoWorld written by and published by . This book was released on 1996-10-14 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
