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Author : Lemuel Dowdy
Publisher :
ISBN 13 :
Total Pages : 32 pages
Book Rating : 4.:/5 (318 download)
Download or read book Handling Customer Complaints written by Lemuel Dowdy and published by . This book was released on 1980 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1466665440
Total Pages : 1655 pages
Book Rating : 4.4/5 (666 download)
Download or read book Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2014-10-31 with total page 1655 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over generations, human society has woven a rich tapestry of culture, art, architecture, and history, personified in artifacts, monuments, and landmarks arrayed across the globe. Individual communities are looking to exploit these local treasures for the benefit of the travelers who come to see them. Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications considers the effect of cultural heritage and destinations of interest on the global economy from the viewpoints of both visitor and host. This broadly-focused, multi-volume reference will provide unique insights for travelers, business leaders, sightseers, cultural preservationists, and others interested in the unique variety of human ingenuity and innovation around the world.
Author : Lee Cockerell
Publisher : Crown Currency
ISBN 13 : 0770435610
Total Pages : 210 pages
Book Rating : 4.7/5 (74 download)
Download or read book The Customer Rules written by Lee Cockerell and published by Crown Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
Author : Eid, Riyad
Publisher : IGI Global
ISBN 13 : 1466636327
Total Pages : 427 pages
Book Rating : 4.4/5 (666 download)
Download or read book Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies written by Eid, Riyad and published by IGI Global. This book was released on 2013-03-31 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technologys involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.
Author : United States. Bureau of Foreign and Domestic Commerce
Publisher :
ISBN 13 :
Total Pages : 554 pages
Book Rating : 4.:/5 (31 download)
Download or read book Domestic Commerce written by United States. Bureau of Foreign and Domestic Commerce and published by . This book was released on 1939 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Chris Moore
Publisher : Gower Publishing Company, Limited
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.3/5 (9 download)
Download or read book How to Handle Customer Complaints written by Chris Moore and published by Gower Publishing Company, Limited. This book was released on 1975 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bajaj, Akhilesh
Publisher : IGI Global
ISBN 13 : 160566345X
Total Pages : 304 pages
Book Rating : 4.6/5 (56 download)
Download or read book Systems Analysis and Design for Advanced Modeling Methods: Best Practices written by Bajaj, Akhilesh and published by IGI Global. This book was released on 2009-04-30 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers research in the area of systems analysis and design practices and methodologies.
Author : Tracey Dalton
Publisher : Juta and Company Ltd
ISBN 13 : 9780702166396
Total Pages : 236 pages
Book Rating : 4.1/5 (663 download)
Download or read book The Food and Beverage Handbook written by Tracey Dalton and published by Juta and Company Ltd. This book was released on 2004 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: For anyone working in or studying to become part of the gourmet hospitality industry, this resourceful handbook answers essential questions such as What is a Pink Lady? What type of wine should be served with shellfish?, and Does the soup spoon go on the left or right of the plate? Detailed information on the correct way to serve food, select wine, and greet guests is provided in addition to the fundamentals of social etiquette. Advice on getting a job in the hospitality industry and making the most of an existing career is complemented with assessment questions, assignments, and discussions on security, safety, and cultural awareness.
Author : Jay Baer
Publisher : Portfolio
ISBN 13 : 1101980672
Total Pages : 240 pages
Book Rating : 4.1/5 (19 download)
Download or read book Hug Your Haters written by Jay Baer and published by Portfolio. This book was released on 2016-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes a detachable folded poster of "The Hatrix."
Author :
Publisher :
ISBN 13 :
Total Pages : 788 pages
Book Rating : 4.:/5 (31 download)
Download or read book Small Marketers Aids written by and published by . This book was released on 1959 with total page 788 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 1410 pages
Book Rating : 4.X/5 (2 download)
Download or read book Electrical World written by and published by . This book was released on 1913 with total page 1410 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Craig Cochran
Publisher : Paton Professional
ISBN 13 : 0971323143
Total Pages : 121 pages
Book Rating : 4.9/5 (713 download)
Download or read book Customer Satisfaction written by Craig Cochran and published by Paton Professional. This book was released on 2003 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers really think. They operate in a state of ignorant bliss, believing that if their customers were anything less than 100-percent satisfied they'd hear about it. Then they are shocked when their customer base erodes and their existence is threatened. The key to competitive advantage is proactively gauging customer perceptions and aggressively acting on the findings. The techniques for doing this don't have to be difficult, they just have to be timely and effective. This book explores a range of practical techniques for probing your customers' true level of satisfaction. Tools and specific instructions for use are described in detail, enabling the organization to get started immediately. The tools range from very basic to highly sophisticated, providing a path for organizations to follow as they progressively become more familiar with the unique drivers of customer satisfaction. This is the perfect reference for organizations that want to continually improve and outpace their competition. Contents What is Customer Satisfaction? Call Reports Field Reports Comment Cards Complaint Systems Quantitative Customer Surveys In Conclusion
Author : Itay Abuhav
Publisher : CRC Press
ISBN 13 : 1351000772
Total Pages : 735 pages
Book Rating : 4.3/5 (51 download)
Download or read book ISO 13485:2016 written by Itay Abuhav and published by CRC Press. This book was released on 2018-05-11 with total page 735 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summary: This book provides valuable, effective guidance for understanding, interpreting and implementing ISO 13485:2016 standard requirements. Despite its more than 800-page length, the author has specifically designed its contents to maximize usability for the reader with a table of contents identical to that of the ISO standard itself, which enables easy navigation and orientation. Pragmatic in style and down to earth in tone, this book draws real-life examples and case-studies from the author’s many years of experience in consulting to illustrate even the most complex of ISO 13485:2016 standard requirements and their implementation. Identifying relevant requirements and how they harmonize with quality management systems, developing processes for design and development, as well as product realization and validation are just a few of the issues covered in-depth by this publication. In addition, the author constantly reviews the distinctive characteristics and aspects of the medical device manufacturing industry, so that the reader can also appreciate the subject of this book in an everyday context. Features: A pragmatic and down to earth approach towards the reader’s understanding of ISO 13485:2016 standard requirements implementation. Uses examples and cases from real-life based on the author’s many years of experience in quality management. A table of contents structured identically to that of ISO 13485:2016 itself, allowing easier navigation and orientation for the reader. Emphasises guidance for ISO 13495:2016 standard requirements which are difficult to interpret and implement Constantly reviews the aspect of medical device industry characteristics and distinctive so the reader can reflect the content with its daily work.
Author :
Publisher :
ISBN 13 :
Total Pages : 520 pages
Book Rating : 4.:/5 (334 download)
Download or read book Cord Age written by and published by . This book was released on 1928 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Pat Gannon-Leary
Publisher : Elsevier
ISBN 13 : 178063031X
Total Pages : 263 pages
Book Rating : 4.7/5 (86 download)
Download or read book Customer Care written by Pat Gannon-Leary and published by Elsevier. This book was released on 2010-03-15 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use – reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Author : Clive Shepherd
Publisher : Lulu.com
ISBN 13 : 1470978652
Total Pages : 133 pages
Book Rating : 4.4/5 (79 download)
Download or read book The Blended Learning Cookbook written by Clive Shepherd and published by Lulu.com. This book was released on 2011-11-25 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Blended Learning Cookbook presents a way for trainers and teachers to analyse a learning need and to choose effectively from the ever increasing range of formal and informal media and methods at their disposal. More importantly, it provides imaginative solutions to a broad range of typical problems - solutions that will be readily adaptable to the reader's own situation. The new version has twice as many recipes so you'll never be short of ideas.
Author : Silva, Carlos Nunes
Publisher : IGI Global
ISBN 13 : 1466600756
Total Pages : 490 pages
Book Rating : 4.4/5 (666 download)
Download or read book Online Research Methods in Urban and Planning Studies: Design and Outcomes written by Silva, Carlos Nunes and published by IGI Global. This book was released on 2012-01-31 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides an overview of online research methods in urban and planning studies, exploring and discussing new digital tools and Web-based research methods, as well as the scholarly, legal, and ethical challenges associated with their use"--Provided by publisher.
