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Author :
Publisher :
ISBN 13 :
Total Pages : 372 pages
Book Rating : 4.3/5 (91 download)
Download or read book Public Transport International written by and published by . This book was released on 1998 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dirk Heger
Publisher :
ISBN 13 :
Total Pages : 256 pages
Book Rating : 4.:/5 (41 download)
Download or read book Kommunikation in verteilten Systemen written by Dirk Heger and published by . This book was released on 1985 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Peter Dietrich
Publisher : LIT Verlag Münster
ISBN 13 : 3643501277
Total Pages : 201 pages
Book Rating : 4.6/5 (435 download)
Download or read book Kommunikationsmanagement written by Peter Dietrich and published by LIT Verlag Münster. This book was released on 2010 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 1474 pages
Book Rating : 4.3/5 (91 download)
Download or read book German books in print written by and published by . This book was released on 2002 with total page 1474 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Paul R. Kleindorfer
Publisher : Pearson Prentice Hall
ISBN 13 : 0137011911
Total Pages : 590 pages
Book Rating : 4.1/5 (37 download)
Download or read book The Network Challenge written by Paul R. Kleindorfer and published by Pearson Prentice Hall. This book was released on 2009 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: While managers typically view business through the lens of a single firm, this book challenges readers to take a broader view of their enterprises and opportunities. Here, more than 50 leading thinkers in business and many other disciplines take on the challenge of understanding, managing, and leveraging networks.
Author : Malte Kempen
Publisher : diplom.de
ISBN 13 : 3836624400
Total Pages : 177 pages
Book Rating : 4.8/5 (366 download)
Download or read book Complaint Management and Internal Marketing written by Malte Kempen and published by diplom.de. This book was released on 2009-01-05 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Introduction: The first chapter gives a introduction into the topic and explains how the whole work is structured before the key subjects in chapter two will be discussed. Okay Sir, I will put you through to someone else . Does this sound familiar? Trying to switch to a different contract with a cell phone operator, but nobody seems to be qualified to handle a request. Dissatisfaction arises and the customer would like to report his problem. On the one hand the customer experiences a breakdown in service and on the other hand a second disappointment may follow if a service provider fails to handle the grievance after it is stated. The question arises as to why complaint handling is important nowadays. Complaint handling is not as selfless an act by a company as it may seem. A complaint is the cheapest, most honest and most qualitative form of management consulting there is, according to market research into sales force by Pawlik Sales Consultants AG. Companies should not be afraid to face feedback and complaints. According to the Treasury Board of Canada: Research suggests that relatively few dissatisfied clients bother to complain. As a result, every complaint received may provide a window into a much larger pool of dissatisfaction. By dealing with the causes of complaints, the organization can further reduce both the number of complaints and dissatisfaction with its program delivery or service. Complaint management is a tool to prevent the migration of customers to competitors, and more and more companies understand that simply recruiting new customers is not sufficient. As a consequence, intensification of defensive marketing, in contrast to offensive marketing actions, becomes more interesting to a company. The aim of defensive marketing should be the development of long-lasting customer relations. For example, Volvo/Saab, the Swedish automobile manufacturer, estimates that the cost of generating new customers is three times the cost of retaining an existing customer. Satisfactory complaint management can create satisfied customers. The key figure mediating between a company and a customer with a complaint is, of course, the employee of the service organization. The role and performance of the employee will determine the success of a complaint handling process and the adequate service recovery. In order to be able to fulfil this goal, employees need to undergo training. Furthermore the management needs to develop a corporate [...]
Author : Sebastian Klein
Publisher : Campus Verlag
ISBN 13 : 3593511207
Total Pages : 233 pages
Book Rating : 4.5/5 (935 download)
Download or read book The Loop Approach written by Sebastian Klein and published by Campus Verlag. This book was released on 2020-05 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: How best to adapt established companies to a rapidly changing economy has long been a topic of debate in both the corporate and academic worlds. This challenge is especially pressing for large organizations that may have grown top-heavy and rigid with time but now need to be light on their feet to stay relevant and profitable. Until now, the best attempts have consisted of plucking tools and methods from the world of start-ups and applying them wholesale in large corporate environments. Most of these efforts have either fizzled or failed outright because they lacked a framework for a comprehensive corporation-sized rollout. The Loop Approach introduces a new series of methods that could help change the course of operations for even the most colossal organizations. Sebastian Klein and Ben Hughes provide a wide-ranging set of guidelines for achieving corporate agility, complete with checklists and worksheets that should prove instantly applicable. Want proof? The methods outlined in The Loop Approach have already been successfully implemented at such European corporate giants as Audi, Deutsche Bahn, and Telekom.
Author : Annette Simmons
Publisher :
ISBN 13 : 9780465078073
Total Pages : 324 pages
Book Rating : 4.0/5 (78 download)
Download or read book The Story Factor written by Annette Simmons and published by . This book was released on 2006-04-04 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cover subtitle: Inspiration, influence, and persuasion through the art of storytelling
Author :
Publisher :
ISBN 13 :
Total Pages : 466 pages
Book Rating : 4.3/5 (91 download)
Download or read book Kommunikation written by and published by . This book was released on 1969 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jessica Röhner
Publisher : Springer Nature
ISBN 13 : 3030601706
Total Pages : 161 pages
Book Rating : 4.0/5 (36 download)
Download or read book Psychology of Communication written by Jessica Röhner and published by Springer Nature. This book was released on 2024-01-02 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This successful textbook on the psychology of communication explains - here in English for the first time - how human communication works in a very understandable way. It begins with the explanation of central terms and the explanation of known communication models (e.g. the models according to Schulz von Thun, Watzlawick, Hargie and colleagues), then describes means of non-verbal and verbal communication and ends with a clear and structured summary of communication forms. Concrete fields of application, stumbling blocks (e.g. intercultural differences in communication), practical examples and digressions in the book round off what has been read and consolidate what has been learned. In addition, free learning materials are available on the Internet with which readers can test their knowledge acquisition.
Author : Alexander Lorz
Publisher : Van Haren
ISBN 13 : 9401807426
Total Pages : 237 pages
Book Rating : 4.4/5 (18 download)
Download or read book Software Architecture Foundation written by Alexander Lorz and published by Van Haren. This book was released on 2021-05-25 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification. This internationally renowned education and certification schema defines various learning path for practical software architects. This book concentrates on the foundation level examination. It explains and clarifies all 40+ learning goals of the CPSA-F© curriculum. In addition, you find step-by-step preparation guide for the examination. Please beware: This book is not meant as a replacement for existing software architecture books and courses, but strongly focusses on explaining and clarifying the iSAQB CPSA-F foundation.
Author :
Publisher :
ISBN 13 :
Total Pages : 236 pages
Book Rating : 4.:/5 (26 download)
Download or read book Kommunikation, Quickborn written by and published by . This book was released on 1969 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Nederlandsche Spoorwegen, N.V.
Publisher :
ISBN 13 :
Total Pages : 1106 pages
Book Rating : 4.3/5 (91 download)
Download or read book Jaarsverslag written by Nederlandsche Spoorwegen, N.V. and published by . This book was released on 1984 with total page 1106 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Herta Avalos Viegas
Publisher :
ISBN 13 :
Total Pages : 202 pages
Book Rating : 4.E/5 ( download)
Download or read book Socio Economic Development in Indigenous and Non-indigenous Systems in Brazil written by Herta Avalos Viegas and published by . This book was released on 2004 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rainforest zone in Brazil is under pressure through encroachment of farming and other sectors, which lead to ecologically unbalanced development, reducing the living potential of indigenous communities. The Bananal Island wetland is located in the transition zone between the Amazon and Cerrado (Savannah) ecosystems. The conflicting interest of the rural actors on using the natural resources lead to the demarcation of most of its territory as Indigenous Lands. This book attempts to analyze the socio-economic potentials of indigenous and non-indigenous systems presented in the adjacent zone of Bananal Island, along the Javae River. Special emphasis is given to the relationship of the indigenous communities with smallholders expelled out of the island and large-scale farm and ranch systems; and how this relationship may affect the living standard of the two less economically favorable groups. The results show that for indigenous communities some of the actions of the government had improved a few components of their living standard raising them up to the level of smallholders and the fishermen found in the region. The smallholders were allocated in settlements. The poor infrastructure of the settlement studied and the absence of financial incentives for agricultural activities push these smallholders to establish small enterprises in order to guarantee their living standard. The large-scale farms and ranches are mainly market oriented and are dependent mostly on the national economic fluctuation. They are high dependent of external labour to run their production activities. There is a concern about the scarcity of specialized technical labour in the region. The training of the smallholders could fill this gap and avoid future encroachments into Bananal Island as occurred in the past.
Author : Joe Navarro
Publisher : Harper Collins
ISBN 13 : 0061755664
Total Pages : 273 pages
Book Rating : 4.0/5 (617 download)
Download or read book What Every BODY is Saying written by Joe Navarro and published by Harper Collins. This book was released on 2009-10-13 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 1 MILLION COPIES SOLD Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you. Read this book and send your nonverbal intelligence soaring. You will discover: The ancient survival instincts that drive body language Why the face is the least likely place to gauge a person's true feelings What thumbs, feet, and eyelids reveal about moods and motives The most powerful behaviors that reveal our confidence and true sentiments Simple nonverbals that instantly establish trust Simple nonverbals that instantly communicate authority Filled with examples from Navarro's professional experience, this definitive book offers a powerful new way to navigate your world.
Author : Philip Kotler
Publisher : Springer Nature
ISBN 13 : 3031223934
Total Pages : 222 pages
Book Rating : 4.0/5 (312 download)
Download or read book H2H Marketing written by Philip Kotler and published by Springer Nature. This book was released on 2023-07-18 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: H2H Marketing focuses on redefining the role of marketing by reorienting the mindset of decision-makers and integrating the concepts of Design Thinking, Service-Dominant Logic and Digitalization. Following the authors' successful book on H2H Marketing, this book brings foward selected case studies showcasing various aspects of the concept, its fundamental elements, and its implementation.
Author : Jurgen Appelo
Publisher : John Wiley & Sons
ISBN 13 : 1119269008
Total Pages : 305 pages
Book Rating : 4.1/5 (192 download)
Download or read book Managing for Happiness written by Jurgen Appelo and published by John Wiley & Sons. This book was released on 2016-06-02 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical handbook for making management great again Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusements—they're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better. Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings. Redefine job titles and career paths Motivate workers and measure team performance Change your organization's culture Make management—and work—fun again Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explains how. To survive in the 21st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience. Managing for Happiness is a practical handbook for achieving organizational greatness.
