Measuring Workplace Performance

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Measuring Workplace Performance, Second Edition

Author : Michael J. O'Neill
Publisher : CRC Press
ISBN 13 : 9780849358012
Total Pages : 0 pages
Book Rating : 4.3/5 (58 download)

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Book Synopsis Measuring Workplace Performance, Second Edition by : Michael J. O'Neill

Download or read book Measuring Workplace Performance, Second Edition written by Michael J. O'Neill and published by CRC Press. This book was released on 2006-08-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most Fortune 1000 companies still struggle with workspace planning and design issues. They invest millions of dollars each year with the expectation that new buildings and major renovations will help transform their culture, support innovation, strengthen desired behaviors and increase organizational effectiveness. And let's not forget reducing costs. But there is rarely any actual measurement of the success of a new workplace against specific business or design goals (apart from cost savings). Even less often is there any ongoing measurement program to assess and improve the quality of the workplace. Measuring Workplace Performance, Second Edition explores a fundamentally new way of thinking about how organizations behave and change and what this means for planning and measuring the success of the facilities that house them. This is not a planning guide or a step by step design "cookbook." Rather, author Michael O'Neill presents a thought-provoking "biological" model for thinking about organizations and workplaces, describes the tools to gather information and analyze success, and presents plenty of scientific case studies with "hard" performance and financial metrics. O'Neill addresses issues such as: What are the effects of adding flexibility into facility and workplace design, in terms of improving employee and organizational performance? How do we measure the performance of facilities in terms of supporting desired behaviors (like communication, collaboration), efficient business processes and other concrete performance/financial improvements? Using real-world case studies across a variety of industries, O'Neill shows the types of performance measures that leading-edge companies use as well as the improvements they attain by incorporating flexibility and control into their workspaces. He uses the data from these studies to create models showing credible links between specific design features, and behavioral and business process outcomes. The book provides insights and observations from these case studies that can be applied to understanding your own situation.

Managing and Measuring Employee Performance

Author : Elizabeth Houldsworth
Publisher : Kogan Page Publishers
ISBN 13 : 9780749444778
Total Pages : 260 pages
Book Rating : 4.4/5 (447 download)

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Book Synopsis Managing and Measuring Employee Performance by : Elizabeth Houldsworth

Download or read book Managing and Measuring Employee Performance written by Elizabeth Houldsworth and published by Kogan Page Publishers. This book was released on 2006 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: As performance management becomes better integrated into businesses, attitudes and approaches to it are evolving. Through case studies and detailed practice examples from leading international organizations, this text addresses the increasing demand for managers in all sectors to manage and measure staff performance.

Measuring and Managing Performance in Organizations

Author : Robert Austin
Publisher : Addison-Wesley
ISBN 13 : 0133488403
Total Pages : 286 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Measuring and Managing Performance in Organizations by : Robert Austin

Download or read book Measuring and Managing Performance in Organizations written by Robert Austin and published by Addison-Wesley. This book was released on 2013-07-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!

Transforming Performance Measurement

Author : Dean Spitzer
Publisher : AMACOM
ISBN 13 : 0814430090
Total Pages : 312 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Transforming Performance Measurement by : Dean Spitzer

Download or read book Transforming Performance Measurement written by Dean Spitzer and published by AMACOM. This book was released on 2007-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Measuring Workplace Performance

Author : Michael J. O'Neill
Publisher : CRC Press
ISBN 13 : 1420006134
Total Pages : 387 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Measuring Workplace Performance by : Michael J. O'Neill

Download or read book Measuring Workplace Performance written by Michael J. O'Neill and published by CRC Press. This book was released on 2016-04-19 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most Fortune 1000 companies still struggle with workspace planning and design issues. They invest millions of dollars each year with the expectation that new buildings and major renovations will help transform their culture, support innovation, strengthen desired behaviors and increase organizational effectiveness. And let's not forget reducing cos

The ROI of Human Capital

Author : Jac FITZ-ENZ
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814413358
Total Pages : 338 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The ROI of Human Capital by : Jac FITZ-ENZ

Download or read book The ROI of Human Capital written by Jac FITZ-ENZ and published by AMACOM Div American Mgmt Assn. This book was released on 2009-02-23 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The lifeblood of any business enterprise is its people. Yet it wasn’t until the publication of the groundbreaking book The ROI of Human Capital that there was a reliable way to quantify the contributions of people to corporate profit. Completely updated with new metrics, the book shows executives and HR professionals how to gauge human costs and productivity at three critical levels: organizational (contributions to corporate goals) • functional (impact on process improvement) • human resources management (value added by five basic HR department activities) The second edition contains new material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance. Utterly up-to-date, this is the go-to resource for organizations performing the essential task of measuring the value of their people.

How to Measure Employee Performance

Author : Jack Zigon
Publisher :
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis How to Measure Employee Performance by : Jack Zigon

Download or read book How to Measure Employee Performance written by Jack Zigon and published by . This book was released on 1999 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 047036517X
Total Pages : 315 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2008-03-11 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Practical Performance Measurement

Author : Stacey Barr
Publisher :
ISBN 13 : 9780992383701
Total Pages : pages
Book Rating : 4.3/5 (837 download)

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Book Synopsis Practical Performance Measurement by : Stacey Barr

Download or read book Practical Performance Measurement written by Stacey Barr and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Performance Management

Author : Richard Luecke
Publisher : Harvard Business Press
ISBN 13 : 1591398428
Total Pages : 169 pages
Book Rating : 4.5/5 (913 download)

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Book Synopsis Performance Management by : Richard Luecke

Download or read book Performance Management written by Richard Luecke and published by Harvard Business Press. This book was released on 2006 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Performance Management' will help managers use informal performance assessments and feedback as part of their regular interactions with employees. Readers will learn to prepare for a formal performance meeting with a direct report, document a performance meeting, and create a development plan with the employee.

Measuring Performance

Author :
Publisher : Harvard Business Review Press
ISBN 13 :
Total Pages : 132 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Measuring Performance by :

Download or read book Measuring Performance written by and published by Harvard Business Review Press. This book was released on 2009 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every day on the job, you face common challenges. And you need immediate solutions to those challenges. The Pocket Mentor Series can help. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify your strengths and weaknesses and hone critical skills. Whether you re at your desk, in a meeting, or on the road, these portable, concise guides enable you to tackle the daily demands of your work with speed, savvy, and effectiveness. Organizations want--and need--to track the changes in their overall performance. And the divisions, units, teams, and individuals within these organizations engage in similar success measurement. Performance Measurement explains the importance of regularly monitoring your group's performance and introduces formal measurement practices. You'll learn to Apply a disciplined process to performance measurement Set targets and communicate data effectively Use performance management as a coaching and development tool Meet Your Mentor Robert S. Kaplan is Baker Foundation Professor at the Harvard Business School and Chairman of the Practice Leadership Committee of Palladium, Executing Strategy. He has authored or co-authored 14 books, 18 Harvard Business Review articles, and more than 120 other papers.

Measuring Performance and Benchmarking Project Management at the Department of Energy

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309181763
Total Pages : 52 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Measuring Performance and Benchmarking Project Management at the Department of Energy by : National Research Council

Download or read book Measuring Performance and Benchmarking Project Management at the Department of Energy written by National Research Council and published by National Academies Press. This book was released on 2005-08-01 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.

Performance Assessment for the Workplace

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 030904538X
Total Pages : 273 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Performance Assessment for the Workplace by : National Research Council

Download or read book Performance Assessment for the Workplace written by National Research Council and published by National Academies Press. This book was released on 1991-01-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although ability testing has been an American preoccupation since the 1920s, comparatively little systematic attention has been paid to understanding and measuring the kinds of human performance that tests are commonly used to predictâ€"such as success at school or work. Now, a sustained, large-scale effort has been made to develop measures that are very close to actual performance on the job. The four military services have carried out an ambitious study, called the Joint-Service Job Performance Measurement/Enlistment Standards (JPM) Project, that brings new sophistication to the measurement of performance in work settings. Volume 1 analyzes the JPM experience in the context of human resource management policy in the military. Beginning with a historical overview of the criterion problem, it looks closely at substantive and methodological issues in criterion research suggested by the project: the development of performance measures; sampling, logistical, and standardization problems; evaluating the reliability and content representativeness of performance measures; and the relationship between predictor scores and performance measuresâ€"valuable information that can also be useful in the civilian workplace.

Actionable Performance Measurement

Author : Marvin T. Howell
Publisher : Quality Press
ISBN 13 : 1636940684
Total Pages : 297 pages
Book Rating : 4.6/5 (369 download)

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Book Synopsis Actionable Performance Measurement by : Marvin T. Howell

Download or read book Actionable Performance Measurement written by Marvin T. Howell and published by Quality Press. This book was released on 2005-06-30 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books.

Measuring the Performance of Human Service Programs

Author : Lawrence L. Martin
Publisher : SAGE
ISBN 13 : 141297061X
Total Pages : 161 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis Measuring the Performance of Human Service Programs by : Lawrence L. Martin

Download or read book Measuring the Performance of Human Service Programs written by Lawrence L. Martin and published by SAGE. This book was released on 2010 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.

The Wiley Handbook of Vocational Education and Training

Author : David Guile
Publisher : John Wiley & Sons
ISBN 13 : 1119098599
Total Pages : 602 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis The Wiley Handbook of Vocational Education and Training by : David Guile

Download or read book The Wiley Handbook of Vocational Education and Training written by David Guile and published by John Wiley & Sons. This book was released on 2019-04-09 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of the theories, practices, and policies of vocational education and training written by international experts The Wiley Handbook of Vocational Education and Training offers an in-depth guide to the theories, practices, and policies of vocational education and training (VET). With contributions from a panel of leading international scholars, the Handbook contains 27 authoritative essays from a wide range of disciplines. The contributors present an integrated analysis of the complex and dynamic field of VET. Drawing on the most recent research, thinking, and practice in the field, the book explores the key debates about the role of VET in the education and training systems of various nations. The Handbook reveals how expertise is developed in an age of considerable transformation in work processes, work organization, and occupational identities. The authors also examine many of the challenges of vocational education and training such as the impact of digital technologies on employment, the demand for (re)training in the context of extended working lives, the emergence of learning regions and skill ecosystems, and the professional development of vocational teachers and trainers. This important text: Offers an original view of VET’s role in both the initial and continuing development of expertise Examines the theories and concepts that underpin international perspectives and explores the differences about the purposes of VET Presents various models of learning used in VET, including apprenticeship, and their relationship with general education Explores how VET is shaped in different ways by the political economy of different countries Reviews how developments in digital technologies are changing VET practice Discusses the challenges for universities offering higher vocational education programs Draws on both recent research as well as historical accounts Written for students, researchers, and scholars in the fields of educational studies, human resource development, social policy, political economy, labor market economics, industrial relations, sociology, The Wiley Handbook of Vocational Education and Training offers an international perspective on the topic of VET.

The Open Organization

Author : Jim Whitehurst
Publisher : Harvard Business Press
ISBN 13 : 1625275277
Total Pages : 246 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis The Open Organization by : Jim Whitehurst

Download or read book The Open Organization written by Jim Whitehurst and published by Harvard Business Press. This book was released on 2015 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on open source principles of transparency, participation, and collaboration, "open management" challenges conventional business ideas about what companies are, how they run, and how they make money. This book provides the blueprint for putting it into practice in your own firm. He covers challenges that have been missing from the conversation to date, among them: how to scale engagement; how to have healthy debates that net progress; and how to attract and keep the "Social Generation" of workers. Through a mix of vibrant stories, candid lessons, and tested processes, Whitehurst shows how Red Hat has blown the traditional operating model to pieces by emerging out of a pure bottom up culture and learning how to execute it at scale. And he explains what other companies are, and need to be doing to bring this open style into all facets of the organization.