Measuring Patient Satisfaction In The Dental Practice

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Development of a Dental Satisfaction Questionnaire for the Health Insurance Experiment

Author : Allyson Ross Davies
Publisher :
ISBN 13 :
Total Pages : 116 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Development of a Dental Satisfaction Questionnaire for the Health Insurance Experiment by : Allyson Ross Davies

Download or read book Development of a Dental Satisfaction Questionnaire for the Health Insurance Experiment written by Allyson Ross Davies and published by . This book was released on 1982 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the development of a Dental Satisfaction Questionnaire (DSQ) for use in the Health Insurance Experiment (HIE) and evaluates, against standard psychometric criteria, how well the DSQ met the goals outlined for its development and usefulness to the HIE. Scaling analyses resulted in construction of nine dental satisfaction measures: Access, Availability/Convenience, Cost, Pain Management, Quality, Continuity, General Satisfaction, Access Total, and an overall Dental Satisfaction Index. Results support scale reliability and validity, and use of the DSQ in general population studies that tap patients' opinions about dental care. The report provides scale scoring rules, and suggests areas for further research on the dental satisfaction concept and on the distinction between dental and medical satisfaction.

Measuring Patient Satisfaction in the Dental Practice

Author :
Publisher :
ISBN 13 :
Total Pages : 32 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Measuring Patient Satisfaction in the Dental Practice by :

Download or read book Measuring Patient Satisfaction in the Dental Practice written by and published by . This book was released on 1993 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Dental Education at the Crossroads

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309176395
Total Pages : 365 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Dental Education at the Crossroads by : Institute of Medicine

Download or read book Dental Education at the Crossroads written by Institute of Medicine and published by National Academies Press. This book was released on 1995-01-12 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six dental schools have closed in the last decade and others are in jeopardy. Facing this uncertainty about the status of dental education and the continued tension between educators and practitioners, leaders in the profession have recognized the need for purpose and direction. This comprehensive volumeâ€"the first to cover the education, research, and patient care missions of dental schoolsâ€"offers specific recommendations on oral health assessment, access to dental care, dental school curricula, financing for education, research priorities, examinations and licensing, workforce planning, and other key areas. Well organized and accessible, the book: Recaps the evolution of dental practice and education. Reviews key indicators of oral health status, outlines oral health goals, and discusses implications for education. Addresses major curriculum concerns. Examines health services that dental schools provide to patients and communities. Looks at faculty and student involvement in research. Explores the relationship of dental education to the university, the dental profession, and society at large. Accreditation, the dental workforce, and other critical policy issues are highlighted as well. Of greatest interest to deans, faculty, administrators, and students at dental schools, as well as to academic health centers and universities, this book also will be informative for health policymakers, dental professionals, and dental researchers.

Healthcare Administration for Patient Safety and Engagement

Author : Rosiek-Kryszewska, Aleksandra
Publisher : IGI Global
ISBN 13 : 1522539476
Total Pages : 363 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Healthcare Administration for Patient Safety and Engagement by : Rosiek-Kryszewska, Aleksandra

Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra and published by IGI Global. This book was released on 2018-02-09 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.

Oral Health-related Quality of Life

Author : Marita Rohr Inglehart
Publisher : Quintessence Publishing (IL)
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Oral Health-related Quality of Life by : Marita Rohr Inglehart

Download or read book Oral Health-related Quality of Life written by Marita Rohr Inglehart and published by Quintessence Publishing (IL). This book was released on 2002 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: ABSTRACT: Helping patients achieve an optimal quality of life through patient-centered treatment planning should be the ultimate goal of all oral health care providers. However, this issue extends beyond the realm of the individual clinician's office. This text presents quality-of-life research from various fields, including psychology, public health, and general health care; discusses how a patient-centered approach can be applied to basic oral and craniofacial research, clinical dental practice, community dental health issues, and dental education; and addresses how oral health-related quality of life relates to treating and understanding different patient populations, such as children with special needs, medically compromised patients, patients with oral cancer, and patients with chronic facial pain. Also discussed is how factors such as race/ethnicity, gender, and age can affect oral health-related quality-of-life concerns and treatment strategies. Finally, the book offers an outlook on the role that oral health-related quality of life will play in future research and dental education.

The Patient Satisfaction Questionnaire Short-form (PSQ-18)

Author : Grant N. Marshall
Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Patient Satisfaction Questionnaire Short-form (PSQ-18) by : Grant N. Marshall

Download or read book The Patient Satisfaction Questionnaire Short-form (PSQ-18) written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.

The Power of Internal Marketing: The Key to Dental Practice Success

Author : American Dental Association
Publisher : American Dental Association
ISBN 13 : 1935201069
Total Pages : 118 pages
Book Rating : 4.9/5 (352 download)

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Book Synopsis The Power of Internal Marketing: The Key to Dental Practice Success by : American Dental Association

Download or read book The Power of Internal Marketing: The Key to Dental Practice Success written by American Dental Association and published by American Dental Association. This book was released on 2007 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Measuring Customer Satisfaction and Loyalty

Author : Bob E. Hayes
Publisher : Quality Press
ISBN 13 : 1636941974
Total Pages : 313 pages
Book Rating : 4.6/5 (369 download)

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Book Synopsis Measuring Customer Satisfaction and Loyalty by : Bob E. Hayes

Download or read book Measuring Customer Satisfaction and Loyalty written by Bob E. Hayes and published by Quality Press. This book was released on 2008-04-22 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty. Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management. -Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author's systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspects of questionnaire design and evaluation. These and many more important scientific principles are presented in simple, understandable terms.

The National Institute of Dental Research

Author :
Publisher :
ISBN 13 :
Total Pages : 8 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis The National Institute of Dental Research by :

Download or read book The National Institute of Dental Research written by and published by . This book was released on 1988 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Advancing Oral Health in America

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309186307
Total Pages : 211 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Advancing Oral Health in America by : Institute of Medicine

Download or read book Advancing Oral Health in America written by Institute of Medicine and published by National Academies Press. This book was released on 2012-01-05 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though it is highly preventable, tooth decay is a common chronic disease both in the United States and worldwide. Evidence shows that decay and other oral diseases may be associated with adverse pregnancy outcomes, respiratory disease, cardiovascular disease, and diabetes. However, individuals and many health care professionals remain unaware of the risk factors and preventive approaches for many oral diseases. They do not fully appreciate how oral health affects overall health and well-being. In Advancing Oral Health in America, the Institute of Medicine (IOM) highlights the vital role that the Department of Health and Human Services (HHS) can play in improving oral health and oral health care in the United States. The IOM recommends that HHS design an oral health initiative which has clearly articulated goals, is coordinated effectively, adequately funded and has high-level accountability. In addition, the IOM stresses three key areas needed for successfully maintaining oral health as a priority issue: strong leadership, sustained interest, and the involvement of multiple stakeholders from both the public and private sectors. Advancing Oral Health in America provides practical recommendations that the Department of Health and Human Services can use to improve oral health care in America. The report will serve as a vital resource for federal health agencies, health care professionals, policy makers, researchers, and public and private health organizations.

Treatment Planning in Dentistry - E-Book

Author : Stephen J. Stefanac
Publisher : Elsevier Health Sciences
ISBN 13 : 0323078230
Total Pages : 513 pages
Book Rating : 4.3/5 (23 download)

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Book Synopsis Treatment Planning in Dentistry - E-Book by : Stephen J. Stefanac

Download or read book Treatment Planning in Dentistry - E-Book written by Stephen J. Stefanac and published by Elsevier Health Sciences. This book was released on 2006-08-29 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides essential knowledge for creating treatment plans for adult dental patients. Treatment planning strategies are presented to help with balancing the ideal with the practical, with emphasis placed on the central role of the patient — whose needs should drive the treatment planning process. The focus is on planning of treatment, not on the comprehensive details of every treatment modality in dentistry. CD-ROM bound into book presents five cases of varying difficulty with interactive exercises that allow users to plan treatment. What's the Evidence? boxes link clinical decision-making and treatment planning strategies to current research. In Clinical Practice boxes highlight specific clinical situations faced by the general dentist. Review Questions and Suggested Projects, located at the end of each chapter, summarize and reinforce important concepts presented in the book. Key Terms and Glossary highlights the terms that are most important to the reader. Suggested Readings lists included at the end of most chapters provide supplemental resources. Chapter on Treatment Planning for Smokers and Patients with Oral Cancer addresses the dentist's role in managing patients with oral cancer, recognizing oral cancer and differential diagnosis of oral lesions, planning treatment for patients undergoing cancer therapy, and smoking cessation strategies. Chapter on Treatment Planning for the Special Care/Special Needs Patient examines the role of the general dentist in the management of patients with a variety of conditions including physical handicaps, mental handicaps, head trauma, hemophilia, and patients' needs before, during, or after major surgery. Chapter on Treatment Planning for the Alcohol and Substance Abuser discusses the challenges of treating this patient population, as well as how to recognize the problem, delivery of care, scope of treatment, and behavioral/compliance issues. Expanded content on Ethical and Legal Issues in Treatment Planning reflects new accreditation guidelines. Dental Team Focus boxes highlight the relevance of chapter content to the dental team. Ethics Topics boxes emphasize the ethical topics found within each chapter. International Tooth Numbering is listed alongside the U.S. tooth numbers in examples and illustrations.

The Use of Psychological Testing for Treatment Planning and Outcomes Assessment

Author : Mark E. Maruish
Publisher : Routledge
ISBN 13 : 1135630585
Total Pages : 516 pages
Book Rating : 4.1/5 (356 download)

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Book Synopsis The Use of Psychological Testing for Treatment Planning and Outcomes Assessment by : Mark E. Maruish

Download or read book The Use of Psychological Testing for Treatment Planning and Outcomes Assessment written by Mark E. Maruish and published by Routledge. This book was released on 2004-07-19 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: Test-based psychological assessment has been significantly affected by the health care revolution in the United States during the past two decades. Despite new limitations on psychological services across the board and psychological testing in particular, it continues to offer a rapid and efficient method of identifying problems, planning and monitoring a course of treatment, and assessing the outcomes of interventions. This thoroughly revised and greatly expanded third edition of a classic reference, now three volumes, constitutes an invaluable resource for practitioners who in a managed care era need to focus their testing not on the general goals of personality assessment, symptom identification, and diagnosis so often presented to them as students and trainees, but on specific questions: What course of treatment should this person receive? How is it going? Was it effective? New chapters describe new tests and models and new concerns such as ethical aspects of outcomes assessment. Volume I reviews general issues and recommendations concerning the use of psychological testing for screening for psychological disturbances, planning and monitoring appropriate interventions, and the assessing outcomes, and offers specific guidelines for selecting instruments. It also considers more specific issues such as the analysis of group and individual patient data, the selection and implementation of outcomes instrumentation, and the ethics of gathering and using outcomes data. Volume II discusses psychological measures developed for use with younger children and adolescents that can be used for the purposes outlined in Volume I; Volume III, those developed for use with adults. Drawing on the knowledge and experience of a diverse group of leading experts--test developers, researchers, clinicians and others, the third edition of The Use of Psychological Testing for Treatment Planning and Outcomes Assessment provides vital assistance to all clinicians, and to their trainees and graduate students.

Preparing for Dental Practice

Author : Trevor Burke
Publisher : OUP Oxford
ISBN 13 : 0198508646
Total Pages : 281 pages
Book Rating : 4.1/5 (985 download)

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Book Synopsis Preparing for Dental Practice by : Trevor Burke

Download or read book Preparing for Dental Practice written by Trevor Burke and published by OUP Oxford. This book was released on 2004-09-16 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps dental students to prepare for the difficult transition into dental primary care. It provides a background to the holistic approach senior students are encouraged to use when identifying treatment needs and covers the integration of treatment and its planning, aspects of dental team building, practice selection and management matters.

Vital Signs

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309324963
Total Pages : 245 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Vital Signs by : Institute of Medicine

Download or read book Vital Signs written by Institute of Medicine and published by National Academies Press. This book was released on 2015-08-26 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thousands of measures are in use today to assess health and health care in the United States. Although many of these measures provide useful information, their usefulness in either gauging or guiding performance improvement in health and health care is seriously limited by their sheer number, as well as their lack of consistency, compatibility, reliability, focus, and organization. To achieve better health at lower cost, all stakeholders - including health professionals, payers, policy makers, and members of the public - must be alert to what matters most. What are the core measures that will yield the clearest understanding and focus on better health and well-being for Americans? Vital Signs explores the most important issues - healthier people, better quality care, affordable care, and engaged individuals and communities - and specifies a streamlined set of 15 core measures. These measures, if standardized and applied at national, state, local, and institutional levels across the country, will transform the effectiveness, efficiency, and burden of health measurement and help accelerate focus and progress on our highest health priorities. Vital Signs also describes the leadership and activities necessary to refine, apply, maintain, and revise the measures over time, as well as how they can improve the focus and utility of measures outside the core set. If health care is to become more effective and more efficient, sharper attention is required on the elements most important to health and health care. Vital Signs lays the groundwork for the adoption of core measures that, if systematically applied, will yield better health at a lower cost for all Americans.

Evidence-Based Orthodontics

Author : Greg J. Huang
Publisher : John Wiley & Sons
ISBN 13 : 0470959754
Total Pages : 327 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Evidence-Based Orthodontics by : Greg J. Huang

Download or read book Evidence-Based Orthodontics written by Greg J. Huang and published by John Wiley & Sons. This book was released on 2011-03-16 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evidence-Based Orthodontics satisfies the educational demands of orthodontics, which demands the integration of the best research evidence with the clinician’s expertise and the patient’s unique values and circumstances. This land-mark text is the first to be devoted to the methodology, principles and practice of evidence-based practice in orthodontics. It aims to serve as a reference for those wishing to understand the principles of evidence-based practice including the foundation for clinical study design, epidemiology and the statistical inferences from data. The ability to define a search strategy from established databases and to identify relevant clinical and translational research in the scientific published literature requires a new approach in orthodontic education. Evidence-Based Orthodontics provides a contemporary approach to those strategies in clinical orthodontic practice. The growing ability to translate critical appraisals of evidence into clinical practice and evaluate clinical evidence for its validity and potential usefulness requires an understanding of basic elements in epidemiology and biostatistics. Evidence-Based Orthodontics provides its readers with a cogent, clear resource with which to navigate and understand this important subject area. It provides students and practitioners of orthodontics with an indispensible guide to this vital tenet of education, research, and clinical practice.

Through the Patient's Eyes

Author : Margaret Gerteis
Publisher : John Wiley & Sons
ISBN 13 : 0787962201
Total Pages : 374 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Through the Patient's Eyes by : Margaret Gerteis

Download or read book Through the Patient's Eyes written by Margaret Gerteis and published by John Wiley & Sons. This book was released on 2002-05-03 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Psychology and Dentistry

Author : William Ayer, Jr.
Publisher : Routledge
ISBN 13 : 1135794839
Total Pages : 164 pages
Book Rating : 4.1/5 (357 download)

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Book Synopsis Psychology and Dentistry by : William Ayer, Jr.

Download or read book Psychology and Dentistry written by William Ayer, Jr. and published by Routledge. This book was released on 2012-12-06 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to build successful working relationships with your patients Psychology and Dentistry: Mental Health Aspects of Patient Care is a practical guide to an often-neglected aspect of dentistry-the contributions of the behavioral sciences to dental research and practice. Dr. William A. Ayer, Professor of Behavioral Sciences at Nova Southeastern University College of Dental Medicine in Fort Lauderdale, Florida, presents a comprehensive textbook that’s an essential study aid for students preparing for their National Dental Board Examinations and a valuable classroom resource for dental school faculty. This unique book identifies the everyday concerns of dentists, dental students, and dental hygienists, offering proven strategies for patient management and for buildingand maintaininga successful dentist-patient relationship. Psychology and Dentistry examines the contributions of the behavioral sciences to the practice of dentistry, drawing subject matter from a wide range of disciplines that include psychology, sociology, education, anthropology, economics, epidemiology, health services, and public health. The book is a practical guide to developing the necessary skills to conduct effective patient interviews, for teaching patients to manage their dental fears and anxieties, and for dealing with patients who need counseling from mental health professionals. It also addresses special issues that have become relevant to dentists and their staffs in recent years, including child abuse and neglect, spousal violence, elder abuse, aging and changes associated with age, death and dying, and bereavement. Psychology and Dentistry examines: behavior therapies behavioral interventions management techniques for patients with acute and/or chronic pain how to train patients to manage their oral habits how to get patients to comply with health care recommendations pain perception and pain expression the therapeutic use of hypnosis how to make psychological referrals for patients the effect of stress on dentists and dental students and much more! Psychology and Dentistry: Mental Health Aspects of Patient Care is an essential resource for anyone working in the dental field. The book’s practical approach and unique insights are invaluable for helping you develop healthy relationships with your patients.