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Mastering The Art Of Dealing With Difficult People
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Book Synopsis Zen and the Art of Dealing with Difficult People by : Mark Westmoquette
Download or read book Zen and the Art of Dealing with Difficult People written by Mark Westmoquette and published by National Geographic Books. This book was released on 2021-12-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a unique guide to coping with challenging people using practical Zen and mindfulness tools. It helps readers explore their reactions, break free from knee-jerk response patterns and see if these people may in fact prove to be useful teachers in life – troublesome Buddhas. This is a guide to applying the teachings of mindfulness and Zen to the troublesome or challenging people in our lives. Perhaps you can see there’s often a pattern to your behaviour in relation to them and that it often causes pain – perhaps a great deal of pain. The only way we can grow is by facing this pain, acknowledging how we feel and how we’ve reacted, and making an intention or commitment to end this repeating pattern of suffering. In this book, Mark Westmoquette speaks from a place of profound personal experience. A Zen monk, he has endured two life-changing traumas caused by other people: his sexual abuse by his own father; and his stepfather’s death and mother’s very serious injury in a car crash due to the careless driving of an off-duty policeman. He stresses that by bringing awareness and kindness to these relationships, our initial stance of “I can’t stand this person, they need to change” will naturally shift into something much broader and more inclusive. The book makes playful use of Zen koans – apparently nonsensical phrases or stories – to help jar us out of habitual ways of perceiving the world and nudge us toward a new perspective of wisdom and compassion.
Book Synopsis Mastering the Art of Dealing With Difficult People by : Jerry T. Owens
Download or read book Mastering the Art of Dealing With Difficult People written by Jerry T. Owens and published by Anafo Francis. This book was released on 2024-01-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you struggle with dealing with difficult people and situations? Do you feel frustrated, stressed, or angry when you face conflicts and challenges? Do you wish you could turn these problems into opportunities for growth and success? If you answered yes to any of these questions, then this book is for you. Mastering the Art of Dealing with Difficult People: The Ultimate Guide to Conflict Resolution and Transforming Challenges into Opportunities is a comprehensive and practical guide that will teach you how to deal with difficult people and situations in a positive and effective way. In this book, you will learn: How to identify and understand the types and sources of difficult people and situations How to communicate and negotiate with difficult people and situations How to resolve conflicts and create win-win outcomes How to transform challenges into opportunities and create positive change How to develop and maintain a positive mindset and attitude How to cope with stress and emotions How to prevent and avoid future problems and difficulties By applying the principles and techniques in this book, you will be able to: Master the art of dealing with difficult people and situations Improve your relationships and interactions with others Enhance your personal and professional skills and performance Increase your confidence and self-esteem Achieve your goals and dreams This book is based on the latest research and best practices in conflict resolution, communication, psychology, and personal development. It is filled with real-life examples, stories, tips, exercises, and tools that will help you master the art of dealing with difficult people and situations. Whether you are dealing with difficult people and situations at home, at work, or in any other aspect of your life, this book will help you overcome them and turn them into opportunities for growth and success. Don't let difficult people and situations hold you back. Learn how to master the art of dealing with them and transform them into opportunities. Retaining composure when interacting with difficult people is essential to good communication and conflict resolution. This entails making a conscious effort to control your own feelings and responses, particularly in circumstances that could get heated or aggressive. You can approach the conversation with a cool-headed and collected attitude if you maintain your composure. It involves refraining from quick, emotionally charged responses that may aggravate the conflict. Rather, it entails stepping back, controlling your feelings, and taking a composed position. This enhances the overall environment of the interaction and is beneficial to your own mental health as well. When you maintain your composure, you foster an atmosphere that is favorable to candid and productive dialogue. It creates a sense of stability and a strong signal that you are in charge, which can improve the conversation's dynamics. Your ability to control your emotions helps you think more clearly, make wise judgments, and approach problems with consideration. In this guidebook, we'll unravel the intricacies of dealing with challenging individuals, providing you with actionable strategies to turn discord into connection. From decoding personalities to honing your communication skills, each chapter is a step towards creating harmony in the face of adversity. Get ready to navigate the challenges with finesse, as this guide empowers you to steer conversations towards positive resolutions and cultivate thriving relationships.
Book Synopsis Dealing with Difficult People (HBR Emotional Intelligence Series) by : Harvard Business Review
Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Book Synopsis Dealing With Difficult People by : Wendy Terrie Behary
Download or read book Dealing With Difficult People written by Wendy Terrie Behary and published by New Harbinger Publications. This book was released on 2017-08-01 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wendy T. Behary, LCSW, is founder and clinical director of the Cognitive Therapy Center of New Jersey and a faculty member at the Cognitive Therapy Center and Schema Therapy Institute of New York. She is also a distinguished founding fellow of the Academy of Cognitive Therapy. She maintains a private practice, specializing in narcissism and high-conflict couples therapy.
Book Synopsis Dealing with Difficult People by : Roy C. Lilley
Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Book Synopsis Difficult Conversations by : Douglas Stone
Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson
Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Book Synopsis Managing Difficult Interactions by :
Download or read book Managing Difficult Interactions written by and published by Harvard Business Press. This book was released on 2008-10-14 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to: · Determine which confrontations are worth an investment of your time and energy · Understand and manage the strong emotions that can arise during confrontations · Design solutions that meet all stakeholders' needs · Coach your direct reports to resolve confrontations productively
Book Synopsis Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by : Joseph Grenny
Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Book Synopsis 151 Quick Ideas to Deal With Difficult People by : Carrie Mason-Draffen
Download or read book 151 Quick Ideas to Deal With Difficult People written by Carrie Mason-Draffen and published by Red Wheel/Weiser. This book was released on 2007-04-15 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you have ever wished you had the equivalent of a “Nanny 911” to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Deal With Difficult People is the ultimate guide on how to face challenging employees and coworkers. The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you’re likely to encounter at work and how best to deal with them. When faced with difficult employees, too often managers and coworkers lack the skills for handling the stressful encounters, so they throw up their hands in complete exasperation. Well, all that ends with this book. You’ll learn how to: Keep problem employees from setting the tone in the office. Take steps to turn troublemakers into team players. Keep them from demoralizing or scaring away other employees. Know when to cut your losses. Avoid hiring troublemakers in the first place. Confront bullies, harassers, and ageists. Keep a backstabber from sabotaging your career. Keep an aggressive colleague from commandeering your meeting. Deal with colleagues who infringe on your time. Because the information in this book is so concise and practical, you’ll refer to it again and again. Whether you are a manager or a coworker of difficult employees, the advice will give you the tools to better supervise problem workers or the confidence to stand up to them. You will no longer live in fear of an aggressive employee ruining your day.
Book Synopsis Shortcut to Spirituality by : Bob Gottfried
Download or read book Shortcut to Spirituality written by Bob Gottfried and published by DeeperDimension Publishing. This book was released on 2004-04 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could achieve inner peace right now, regardless of your life circumstances? Shortcut to Spirituality: Mastering the Art of Inner Peace is a non-fiction manuscript based on the author's clinical work. Unlike many spirituality and self-help books, this book goes beyond information to offer a multi-dimensional approach that can save years of searching for inner serenity compared with either mediation or psychological techniques alone. The book offers an array of significant life lessons, introduced in a fresh and innovative way, from resolving stress, anxiety, and depression, to dealing with difficult people, conflicts, and complex emotions such as anger and grief. It describes a unique process to cope with various health problems as well as death and dying. Most significant, it approaches these issues from a practical. result-driven perspective not usually associated with spiritual writings. Many spiritual books are based on a special personal experience. Others reflect traditional religious principles or Eastern philosophies. In contrast, Shortcut to Spirituality is based on the author's clinical experience as a therapist, interacting with thousands of real people about daily challenges. The book also discusses a number of controversial topics, which readers will find stimulating and challenging.
Book Synopsis Dealing With Difficult People Without Killing Them - Study Guide by : Mike Robertson
Download or read book Dealing With Difficult People Without Killing Them - Study Guide written by Mike Robertson and published by Avail. This book was released on 2020-04-23 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: A s pastor and author Mike Robertson writes, the people around you are either making you better or they are pulling you backward. If you want to become all God has in mind for you, you will find yourself in life-giving relationships--and that will include some difficult people, like it or not. In his new book, Dealing With Difficult People, Robertson explores how we can learn from the ones who cause us the most trouble. With transparency and humor, he draws insight from his own journey and guides readers toward a deeper understanding of: When to fight for a relationship, and when to let it die The rhythms and rules that define healthy relationships How to deal with offense Overcoming the wounds of betrayal and broken trust Robertson uncovers biblical relationship principles reflected in the lives of David, Paul and even Jesus, as they navigated the challenges of relating to the broken people around them. Ultimately, Robertson encourages readers to take a look inward and identify self-defeating patterns that may sabotage their own relationships. After all, the most difficult person we will ever have to deal with in our lives may well be ourselves.
Book Synopsis Dealing With Difficult People by : Rick Brinkman
Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Book Synopsis Coping with Difficult People by : Robert M. Bramson, Ph.D.
Download or read book Coping with Difficult People written by Robert M. Bramson, Ph.D. and published by Dell. This book was released on 1988-09-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
Book Synopsis Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst by : Dr. Rick Brinkman
Download or read book Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst written by Dr. Rick Brinkman and published by McGraw Hill Professional. This book was released on 2002-02-27 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
Book Synopsis Difficult Conversations by : Douglas Stone
Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
