Mastering Internet

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Mastering Internet of Things

Author : Peter Waher
Publisher : Packt Publishing Ltd
ISBN 13 : 1788397436
Total Pages : 397 pages
Book Rating : 4.7/5 (883 download)

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Book Synopsis Mastering Internet of Things by : Peter Waher

Download or read book Mastering Internet of Things written by Peter Waher and published by Packt Publishing Ltd. This book was released on 2018-03-28 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: Augment your IoT skills with the help of engaging and enlightening tutorials designed for Raspberry Pi 3 Key Features Design and implement state-of-the-art solutions for the Internet of Things Build complex projects using motions detectors, controllers, sensors, and Raspberry Pi 3 A hands-on guide that provides interoperable solutions for sensors, actuators, and controllers Book Description The Internet of Things (IoT) is the fastest growing technology market. Industries are embracing IoT technologies to improve operational expenses, product life, and people's well-being. Mastering Internet of Things starts by presenting IoT fundamentals and the smart city. You will learn the important technologies and protocols that are used for the Internet of Things, their features, corresponding security implications, and practical examples on how to use them. This book focuses on creating applications and services for the Internet of Things. Further, you will learn to create applications and services for the Internet of Things. You will be discover various interesting projects and understand how to publish sensor data, control devices, and react to asynchronous events using the XMPP protocol. The book also introduces chat, to interact with your devices. You will learn how to automate your tasks by using Internet of Things Service Platforms as the base for an application. You will understand the subject of privacy, requirements they should be familiar with, and how to avoid violating any of the important new regulations being introduced. At the end of the book, you will have mastered creating open, interoperable and secure networks of things, protecting the privacy and integrity of your users and their information. What you will learn Create your own project, run and debug it Master different communication patterns using the MQTT, HTTP, CoAP, LWM2M and XMPP protocols Build trust-based as hoc networks for open, secure and interoperable communication Explore the IoT Service Platform Manage the entire product life cycle of devices Understand and set up the security and privacy features required for your system Master interoperability, and how it is solved in the realms of HTTP,CoAP, LWM2M and XMPP Who this book is for If you're a developer or electronic engineer and are curious about the Internet of Things, this is the book for you. With only a rudimentary understanding of electronics and Raspberry Pi 3, and some programming experience using managed code, such as C# or Java, you will be taught to develop state-of-the-art solutions for the Internet of Things.

Mastering Internet Explorer

Author : Tom DiFrancesca, III
Publisher : Publish America
ISBN 13 : 9781413733129
Total Pages : 88 pages
Book Rating : 4.7/5 (331 download)

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Book Synopsis Mastering Internet Explorer by : Tom DiFrancesca, III

Download or read book Mastering Internet Explorer written by Tom DiFrancesca, III and published by Publish America. This book was released on 2004-08 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever felt trapped, misguided, or even lost while surfing the Internet? It really is a jungle out there, and that is why you need to read this book. Mastering Internet Explorer: Tips, Tricks & Timesavers, the first in long series of Internet Safari volumes, will absolutely help you get your bearings and will set you on the right path. The more adept you are at using the Internet Explorer web browser, the more comfortable and efficient you will become at navigating, searching, and making the most of your Internet experience. Documented within the pages of this book you will find dozens upon dozens of useful facts and procedures that will make you an Internet pro in no time. It wont be long after reading this book that your family, friends, and co-workers will become astonished with all of the really cool things that you know about Internet Explorer.

Mastering Web 2.0

Author : Susan Rice Lincoln
Publisher : Kogan Page Publishers
ISBN 13 : 0749457511
Total Pages : 224 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Mastering Web 2.0 by : Susan Rice Lincoln

Download or read book Mastering Web 2.0 written by Susan Rice Lincoln and published by Kogan Page Publishers. This book was released on 2009-06-03 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Google. Amazon. Facebook. There are plenty of webtastic success stories out there, but there are also millions of companies, web sites and internet experiments floundering in cyberspace. Why should some race to glory whilst others fail to finish? Mastering Web 2.0 will help anyone, from the individual entrepreneur to organizations of any size, make sense of the confusing array of marketing options the internet has to offer. The Web is a very fragmented place, but Susan Rice Lincoln, an online branding and communications expert, pulls all the strands together to help you to make informed decisions and create an intelligent, holistic marketing strategy. She investigates the new tools of the web 2.0 world such as blogging, video casting, article and e-mail marketing, social media, search engine optimization, viral marketing and podcasts, describing how to put them all to good use, or select the most appropriate one for you. Mastering Web 2.0 is not for techies or utopian visionaries - it's a book for the rest of us. It will help you to strip away the hype and fully grasp the powerful possibilities the internet has in store for you.

Mastering IIS

Author : Cybellium Ltd
Publisher : Cybellium Ltd
ISBN 13 :
Total Pages : 226 pages
Book Rating : 4.8/5 (616 download)

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Book Synopsis Mastering IIS by : Cybellium Ltd

Download or read book Mastering IIS written by Cybellium Ltd and published by Cybellium Ltd. This book was released on 2023-09-26 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncover the Full Potential of Internet Information Services for Web Hosting and Application Deployment Are you ready to take control of web hosting and application deployment using Internet Information Services (IIS)? "Mastering IIS" is your comprehensive guide to mastering the art of configuring, managing, and optimizing IIS for maximum performance. Whether you're a system administrator responsible for web server operations or a developer seeking insights into IIS capabilities, this book equips you with the knowledge and tools to build robust and high-performance web solutions. Key Features: 1. In-Depth Exploration of IIS: Dive deep into the core principles of Internet Information Services, understanding its architecture, components, and functionalities. Develop a solid foundation that empowers you to manage web hosting environments with confidence. 2. Installation and Configuration: Master the art of installing and configuring IIS on various Windows platforms. Learn about website setup, virtual hosts, and security configurations to ensure a secure and optimized web environment. 3. Web Application Deployment: Uncover strategies for deploying web applications on IIS. Explore techniques for configuring application pools, managing worker processes, and optimizing resource utilization. 4. Load Balancing and Scalability: Discover methods for load balancing and scaling applications hosted on IIS. Learn how to distribute incoming traffic, ensure high availability, and optimize performance for growing user bases. 5. Security and Access Control: Explore security features and best practices in IIS. Learn how to implement SSL certificates, authentication mechanisms, and access controls to protect web applications and user data. 6. Performance Tuning and Optimization: Delve into techniques for optimizing IIS performance. Learn about caching, compression, request handling, and tuning settings to ensure fast and responsive web experiences. 7. URL Rewriting and Redirection: Uncover the power of URL rewriting and redirection in IIS. Learn how to create user-friendly URLs, implement SEO-friendly practices, and manage redirection rules effectively. 8. Monitoring and Logging: Master the art of monitoring and logging in IIS. Discover tools and techniques for tracking server performance, analyzing logs, and troubleshooting issues to maintain a healthy web environment. 9. IIS and .NET Integration: Explore the integration of IIS with .NET technologies. Learn about ASP.NET application deployment, configuration, and optimization on IIS. 10. Real-World Scenarios: Gain insights into real-world use cases of IIS across industries. From hosting websites to deploying web applications, explore how organizations are leveraging IIS to deliver reliable and performant web solutions. Who This Book Is For: "Mastering IIS" is an indispensable resource for system administrators, web developers, and IT professionals responsible for managing and optimizing web hosting environments. Whether you're looking to build a solid foundation in IIS or seeking advanced techniques to enhance your web solutions, this book will guide you through the intricacies and empower you to maximize the potential of Internet Information Services.

Mastering Internet Video

Author : Damien Stolarz
Publisher : Addison-Wesley Professional
ISBN 13 :
Total Pages : 508 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Mastering Internet Video by : Damien Stolarz

Download or read book Mastering Internet Video written by Damien Stolarz and published by Addison-Wesley Professional. This book was released on 2005 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guide to preparing, capturing, compressing, securing, and delivering internet video.

Mastering Networks

Author : Jörg Liebeherr
Publisher : Pearson
ISBN 13 : 9780201781342
Total Pages : 0 pages
Book Rating : 4.7/5 (813 download)

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Book Synopsis Mastering Networks by : Jörg Liebeherr

Download or read book Mastering Networks written by Jörg Liebeherr and published by Pearson. This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book teaches networking skills and provides students with hands-on experience working with networking concepts. Class tested for several years, Computer Networking; A Labratory Approach, drives home the fundamentals of networks by providing real experience and using real equipment. Ten labs, each covering a specific aspect of networking, allow students to put the details of computer networking into practice, thereby giving them a solid understanding of, and appreciation for, the discipline.

Computer Networking

Author : Ramon Nastase
Publisher : Computer Networking
ISBN 13 : 9781973373414
Total Pages : 140 pages
Book Rating : 4.3/5 (734 download)

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Book Synopsis Computer Networking by : Ramon Nastase

Download or read book Computer Networking written by Ramon Nastase and published by Computer Networking. This book was released on 2017-11-23 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a preview of what you'll learn: *How the Internet works *How end devices (such as smart phone, laptops, tablets) communicate in the Internet * How does our networks work and of how may types are there *What is a router, a switch, an IP address or a Mac address *What's the OSI Model and how it helps us*a breakdown of the 7 layers of the OSI Model * How can you apply this knowledge in a practical scenario with Cisco devices

Mastering ASP.NET Web API

Author : Mithun Pattankar
Publisher : Packt Publishing Ltd
ISBN 13 : 1786469383
Total Pages : 321 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Mastering ASP.NET Web API by : Mithun Pattankar

Download or read book Mastering ASP.NET Web API written by Mithun Pattankar and published by Packt Publishing Ltd. This book was released on 2017-08-11 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leverage ASP.Net Web API to build professional web services and create powerful applications. About This Book Get a comprehensive analysis of the latest specification of ASP.NET Core and all the changes to the underlying platform that you need to know to make the most of the web API See an advanced coverage of ASP.NET Core Web API to create robust models for your data, create controllers, and handle routing and security This book is packed with key theoretical and practical concepts that can be instantly applied to build professional applications using API with Angular 4, Ionic, and React Who This Book Is For This book is for .Net developers who wants to Master ASP.NET Core (Web API) and have played around with previous ASP.NET Web API a little, but don't have in-depth knowledge of it. You need to know Visual Studio and C#, and have some HTML, CSS, and JavaScript knowledge. What You Will Learn Acquire conceptual and hands-on knowledge of ASP.NET Core (MVC & Web API) Learn about HTTP methods, the structure of HTTP content, internet media types, and how servers respond to HTTP requests and their associated HTTP codes Explore middleware, filters, routing, and unit testing Optimize Web API implementations Develop a secure Web API interface Deploy Web API projects to various platforms Consume your web API in front end application based on Angular 4, Bootstrap, and Ionic Implement and explore the current trends in service architecture In Detail Microsoft has unified their main web development platforms. This unification will help develop web applications using various pieces of the ASP.NET platform that can be deployed on both Windows and LINUX. With ASP.NET Core (Web API), it will become easier than ever to build secure HTTP services that can be used from any client. Mastering ASP.NET Web API starts with the building blocks of the ASP.NET Core, then gradually moves on to implementing various HTTP routing strategies in the Web API. We then focus on the key components of building applications that employ the Web API, such as Kestrel, Middleware, Filters, Logging, Security, and Entity Framework.Readers will be introduced to take the TDD approach to write test cases along with the new Visual Studio 2017 live unit testing feature. They will also be introduced to integrate with the database using ORMs. Finally, we explore how the Web API can be consumed in a browser as well as by mobile applications by utilizing Angular 4, Ionic and ReactJS. By the end of this book, you will be able to apply best practices to develop complex Web API, consume them in frontend applications and deploy these applications to a modern hosting infrastructure. Style and approach Using a hands-on approach, we cover both the conceptual as well as the technical aspects of the ASP.NET Core (Web API) framework.

Eric Meyer on CSS

Author : Eric A. Meyer
Publisher : New Riders Publishing
ISBN 13 : 9780735712454
Total Pages : 356 pages
Book Rating : 4.7/5 (124 download)

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Book Synopsis Eric Meyer on CSS by : Eric A. Meyer

Download or read book Eric Meyer on CSS written by Eric A. Meyer and published by New Riders Publishing. This book was released on 2002 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Easy-to-follow projects that go beyond the basics to present solutions to design problems, this book not only tells readers how to write CSS, but explains why they've taken the steps recommended. Meyer provides a variety of carefully crafted projects that teach how to use CSS and why particular methods were chosen.

Mastering IOT

Author : Colin Dow
Publisher : Packt Publishing Ltd
ISBN 13 : 1838643087
Total Pages : 763 pages
Book Rating : 4.8/5 (386 download)

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Book Synopsis Mastering IOT by : Colin Dow

Download or read book Mastering IOT written by Colin Dow and published by Packt Publishing Ltd. This book was released on 2019-04-16 with total page 763 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leverage the full potential of IoT with the combination of Raspberry Pi 3 and Python and architect a complete IoT system that is the best fit for your organization Key FeaturesBuild complex Python-based applications with IoTExplore different concepts, technologies, and tradeoffs in the IoT architectural stackDelve deep into each element of the IoT design—from sensors to the cloudBook Description The Internet of Things (IoT) is the fastest growing technology market. Industries are embracing IoT technologies to improve operational expenses, product life, and people's well-being. We’ll begin our journey with an introduction to Raspberry Pi and quickly jump right into Python programming. We’ll learn all concepts through multiple projects, and then reinforce our learnings by creating an IoT robot car. We’ll examine modern sensor systems and focus on what their power and functionality can bring to our system. We’ll also gain insight into cloud and fog architectures, including the OpenFog standards. The Learning Path will conclude by discussing three forms of prevalent attacks and ways to improve the security of our IoT infrastructure. By the end of this Learning Path, we will have traversed the entire spectrum of technologies needed to build a successful IoT system, and will have the confidence to build, secure, and monitor our IoT infrastructure. This Learning Path includes content from the following Packt products: Internet of Things Programming Projects by Colin DowInternet of Things for Architects by Perry LeaWhat you will learnBuild a home security dashboard using an infrared motion detectorReceive data and display it with an actuator connected to the Raspberry PiBuild an IoT robot car that is controlled via the InternetUse IP-based communication to easily and quickly scale your systemExplore cloud protocols, such as Message Queue Telemetry Transport (MQTT) and CoAPSecure communication with encryption forms, such as symmetric keyWho this book is for This Learning Path is designed for developers, architects, and system designers who are interested in building exciting projects with Python by understanding the IoT ecosphere, various technologies, and tradeoffs. Technologists and technology managers who want to develop a broad view of IoT architecture, will also find this Learning Path useful. Prior programming knowledge of Python is a must.

Online Ace

Author : Scott Fischman
Publisher : ESPN Books
ISBN 13 : 9781933060125
Total Pages : 0 pages
Book Rating : 4.0/5 (61 download)

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Book Synopsis Online Ace by : Scott Fischman

Download or read book Online Ace written by Scott Fischman and published by ESPN Books. This book was released on 2006-06-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From one of the game's most dynamic young champions, the definitive guide to online poker. Click here and start winning . . . Nearly two million players go online each day to test their poker skills at virtual tables with real money. Few have made the transition from Internet poker to live tournament play as successfully as two-time World Series of Poker champion Scott Fischman, and in Online King he shares his expert insight, money-making wisdom, and priceless strategies for playing the game well. The first instructional book written by a renowned poker champion for Internet players (as well as those hoping to make the transition from computer games to live play) Online King gives readers invaluable instruction that can be put into practice immediately on his popular website, thefishtank.com. No matter what skill level you have now, Online King will raise your game.

Mastering the Lightning Network

Author : Andreas M. Antonopoulos
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 149205481X
Total Pages : 466 pages
Book Rating : 4.4/5 (92 download)

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Book Synopsis Mastering the Lightning Network by : Andreas M. Antonopoulos

Download or read book Mastering the Lightning Network written by Andreas M. Antonopoulos and published by "O'Reilly Media, Inc.". This book was released on 2021-11-22 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Lightning Network (LN) is a rapidly growing second-layer payment protocol that works on top of Bitcoin to provide near-instantaneous transactions between two parties. With this practical guide, authors Andreas M. Antonopoulos, Olaoluwa Osuntokun, and Rene Pickhardt explain how this advancement will enable the next level of scale for Bitcoin, increasing speed and privacy while reducing fees. Ideal for developers, systems architects, investors, and entrepreneurs looking to gain a better understanding of LN, this book demonstrates why experts consider LN a critical solution to Bitcoin's scalability problem. You'll learn how LN has the potential to support far more transactions than today's financial networks. This book examines: How the Lightning Network addresses the challenge of blockchain scaling The Basis of Lightning Technology (BOLT) standards documents The five layers of the Lightning Network Protocol Suite LN basics, including wallets, nodes, and how to operate one Lightning payment channels, onion routing, and gossip protocol Finding paths across payment channels to transport Bitcoin off-chain from sender to recipient

CSS: The Definitive Guide

Author : Eric A. Meyer
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449397255
Total Pages : 540 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis CSS: The Definitive Guide by : Eric A. Meyer

Download or read book CSS: The Definitive Guide written by Eric A. Meyer and published by "O'Reilly Media, Inc.". This book was released on 2006-11-07 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: CSS: The Definitive Guide, 3rd Edition, provides you with a comprehensive guide to CSS implementation, along with a thorough review of all aspects of CSS 2.1. Updated to cover Internet Explorer 7, Microsoft's vastly improved browser, this new edition includes content on positioning, lists and generated content, table layout, user interface, paged media, and more. Simply put, Cascading Style Sheets (CSS) is a way to separate a document's structure from its presentation. The benefits of this can be quite profound: CSS allows a much richer document appearance than HTML and also saves time -- you can create or change the appearance of an entire document in just one place; and its compact file size makes web pages load quickly. CSS: The Definitive Guide, 3rd Edition, provides you with a comprehensive guide to CSS implementation, along with a thorough review of all aspects of CSS 2.1. Updated to cover Internet Explorer 7, Microsoft's vastly improved browser, this new edition includes content on positioning, lists and generated content, table layout, user interface, paged media, and more. Author Eric Meyer tackles the subject with passion, exploring in detail each individual CSS property and how it interacts with other properties. You'll not only learn how to avoid common mistakes in interpretation, you also will benefit from the depth and breadth of his experience and his clear and honest style. This is the complete sourcebook on CSS. The 3rd edition contains: Updates to reflect changes in the latest draft version of CSS 2.1 Browser notes updated to reflect changes between IE6 and IE7 Advanced selectors supported in IE7 and other major browsers included A new round of technical edits by a fresh set of editors Clarifications and corrected errata, including updated URLs ofreferenced online resources

Mastering Python Networking

Author : Eric Chou
Publisher : Packt Publishing Ltd
ISBN 13 : 1839218673
Total Pages : 577 pages
Book Rating : 4.8/5 (392 download)

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Book Synopsis Mastering Python Networking by : Eric Chou

Download or read book Mastering Python Networking written by Eric Chou and published by Packt Publishing Ltd. This book was released on 2020-01-30 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of the bestselling guide to mastering Python Networking, updated to Python 3 and including the latest on network data analysis, Cloud Networking, Ansible 2.8, and new libraries Key FeaturesExplore the power of Python libraries to tackle difficult network problems efficiently and effectively, including pyATS, Nornir, and Ansible 2.8Use Python and Ansible for DevOps, network device automation, DevOps, and software-defined networkingBecome an expert in implementing advanced network-related tasks with Python 3Book Description Networks in your infrastructure set the foundation for how your application can be deployed, maintained, and serviced. Python is the ideal language for network engineers to explore tools that were previously available to systems engineers and application developers. In Mastering Python Networking, Third edition, you'll embark on a Python-based journey to transition from traditional network engineers to network developers ready for the next-generation of networks. This new edition is completely revised and updated to work with Python 3. In addition to new chapters on network data analysis with ELK stack (Elasticsearch, Logstash, Kibana, and Beats) and Azure Cloud Networking, it includes updates on using newer libraries such as pyATS and Nornir, as well as Ansible 2.8. Each chapter is updated with the latest libraries with working examples to ensure compatibility and understanding of the concepts. Starting with a basic overview of Python, the book teaches you how it can interact with both legacy and API-enabled network devices. You will learn to leverage high-level Python packages and frameworks to perform network automation tasks, monitoring, management, and enhanced network security followed by Azure and AWS Cloud networking. Finally, you will use Jenkins for continuous integration as well as testing tools to verify your network. What you will learnUse Python libraries to interact with your networkIntegrate Ansible 2.8 using Python to control Cisco, Juniper, and Arista network devicesLeverage existing Flask web frameworks to construct high-level APIsLearn how to build virtual networks in the AWS & Azure CloudLearn how to use Elastic Stack for network data analysisUnderstand how Jenkins can be used to automatically deploy changes in your networkUse PyTest and Unittest for Test-Driven Network Development in networking engineering with PythonWho this book is for Mastering Python Networking, Third edition is for network engineers, developers, and SREs who want to use Python for network automation, programmability, and data analysis. Basic familiarity with Python programming and networking-related concepts such as Transmission Control Protocol/Internet Protocol (TCP/IP) will be useful.

Mastering Microsoft Internet Explorer 4

Author : Gene Weisskopf
Publisher :
ISBN 13 :
Total Pages : 964 pages
Book Rating : 4.X/5 (4 download)

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Book Synopsis Mastering Microsoft Internet Explorer 4 by : Gene Weisskopf

Download or read book Mastering Microsoft Internet Explorer 4 written by Gene Weisskopf and published by . This book was released on 1997 with total page 964 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internet Explorer 4, the popular browser suite paves the way to Microsoft's "active desktop, " with new features and built-in push technology. Weisskopf and Coleman provide complete, in-depth coverage of all the new features and show users how to get the most out of them. Perfect for every user from beginner to advanced, Mastering Microsoft Internet Explorer 4 is an essential reference that belongs beside every Windows-based computer. The accompanying CD-ROM is loaded with valuable software, including a fully searchable, customizable electronic version of the book, Web publishing tools, and useful Net utilities.

Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 133 pages
Book Rating : 4./5 ( download)

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Book Synopsis Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence by : Gerard Assey

Download or read book Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author

Mastering HTML 4

Author : Deborah S. Ray
Publisher : Sybex
ISBN 13 : 9780782125238
Total Pages : 900 pages
Book Rating : 4.1/5 (252 download)

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Book Synopsis Mastering HTML 4 by : Deborah S. Ray

Download or read book Mastering HTML 4 written by Deborah S. Ray and published by Sybex. This book was released on 1999-05-11 with total page 900 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Knowledge, Skills, and Advice You Need to Build Effective Web Pages Mastering HTML 4, Second Edition, is the perfect resource for Web developers and everyone else in need of complete, authoritative information on the latest version of HTML. Covering everything from basic tags to proprietary extensions and powerful scripting techniques, this book teaches you step by step how to build Web pages that look and behave the way you want. You'll also learn strategies for planning and developing sites that attract visitors and meet their needs-the true measure of your success. Become a Master: * Create basic and impressive HTML documents * Link documents to the Web * Use Cascading Style Sheets for a consistent look * Use forms to enable user interaction * Add visual impact with images * Add structure with tables * Create frames for improved usability * Add pizzazz to your site with JavaScript * Use sound, animation, and video * Build a functional, easy-to-navigate Web site