Mastering Civility

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Mastering Civility

Author : Christine Porath
Publisher : Balance
ISBN 13 : 1455568996
Total Pages : 176 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis Mastering Civility by : Christine Porath

Download or read book Mastering Civility written by Christine Porath and published by Balance. This book was released on 2016-12-27 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Mastering Community

Author : Christine Porath
Publisher : Balance
ISBN 13 : 153873687X
Total Pages : 325 pages
Book Rating : 4.5/5 (387 download)

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Book Synopsis Mastering Community by : Christine Porath

Download or read book Mastering Community written by Christine Porath and published by Balance. This book was released on 2022-03-08 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of Mastering Civility, a thoroughly researched exploration of the impact and importance of building thriving communities, with actionable steps on how to create them in your work and broader life. In her powerful new book, Christine Porath explores how the rise of technology and modern workplace practices have fractured our communications yet left us always “on” digitally. Through now common practices like hot-desking and remote work (even without the added isolation of social distancing we experienced during the pandemic), our human interactions have decreased, and so too have our happiness levels. This lack of a “human factor” is sparking a crisis in mental health that will have repercussions for years to come, leaving people lonelier and making the bottom line suffer, too. What Christine has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost, but have no idea as to implement the cure: Community. With her signature depth and grasp of research across myriad industries including business, healthcare, hospitality, and sports, Christine extrapolates from the statistics on the experiences of hundreds of thousands of people across six continents to show us the potential for change. Through sharing information about the community, empowering decision-making discretion and autonomy, creating a respectful environment, offering feedback, providing a sense of meaning, and boosting member well-being, anyone can help a community truly flourish. The applications are endless, the stories are positive and uplifting, and will inspire the reader to establish and grow their community—be it in the workplace or the PTA—and make it thrive.

Choosing Civility

Author : P. M. Forni
Publisher : St. Martin's Press
ISBN 13 : 1429973986
Total Pages : 212 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Choosing Civility by : P. M. Forni

Download or read book Choosing Civility written by P. M. Forni and published by St. Martin's Press. This book was released on 2010-04-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors * Give Constructive Criticism * Refrain from Idle Complaints * Respect Others' Opinions * Don't Shift Responsibility and Blame * Care for Your Guests * Accept and Give Praise Finally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding. Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion. “Insightful meditation on how changing the way we think can improve our daily lives. ... A deft exploration that urges us to think before speaking.” —Kirkus, Starred Review

The Cost of Bad Behavior

Author : Christine Pearson
Publisher : Penguin
ISBN 13 : 1101082240
Total Pages : 235 pages
Book Rating : 4.1/5 (1 download)

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Book Synopsis The Cost of Bad Behavior by : Christine Pearson

Download or read book The Cost of Bad Behavior written by Christine Pearson and published by Penguin. This book was released on 2009-07-09 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

Against Civility

Author : Alex Zamalin
Publisher : Beacon Press
ISBN 13 : 0807026549
Total Pages : 186 pages
Book Rating : 4.8/5 (7 download)

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Book Synopsis Against Civility by : Alex Zamalin

Download or read book Against Civility written by Alex Zamalin and published by Beacon Press. This book was released on 2021-02-02 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first history of racial injustice to examine how civility and white supremacy are linked, and a call for citizens who care about social justice to abandon civility and practice civic radicalism The idea and practice of civility has always been wielded to silence dissent, repress political participation, and justify violence upon people of color. Although many progressives today are told that we need to be more polite and thoughtful, less rancorous and angry, when we talk about race in America, civility maintains rather than disrupts racial injustice. Spanning two hundred years, Zamalin’s accessible blend of intellectual history, political biography, and contemporary political criticism shows that civility has never been neutral in its political uses and impacts. The best way to tackle racial inequality is through “civic radicalism,” an alternative to civility found in the actions of Black radical leaders including Frederick Douglass, Harriet Tubman, Ida B. Wells, Martin Luther King Jr., James Baldwin, Malcolm X, and Audre Lorde. Civic radicals shock and provoke people. They name injustice and who is responsible for it. They protest, march, strike, boycott, and mobilize collectively rather than form alliances with those who fundamentally oppose them. In Against Civility, citizens who care deeply about racial and socioeconomic equality will see that they need to abandon this concept of discreet politeness when it comes to racial justice and instead more fully support disruptive actions and calls for liberation, which have already begun with movements like #MeToo, the Dakota Access Pipeline protests, and Black Lives Matter.

The No Asshole Rule

Author : Robert I. Sutton
Publisher : Business Plus
ISBN 13 : 0759518017
Total Pages : 166 pages
Book Rating : 4.7/5 (595 download)

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Book Synopsis The No Asshole Rule by : Robert I. Sutton

Download or read book The No Asshole Rule written by Robert I. Sutton and published by Business Plus. This book was released on 2007-02-22 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers: Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.

Poised for Success

Author : Jacqueline Whitmore
Publisher : St. Martin's Press
ISBN 13 : 1429989769
Total Pages : 193 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Poised for Success by : Jacqueline Whitmore

Download or read book Poised for Success written by Jacqueline Whitmore and published by St. Martin's Press. This book was released on 2011-11-08 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Secrets to mastering the details that will get you ahead at work, from international etiquette expert and author of BUSINESS CLASS, Jacqueline Whitmore. In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times, being courteous and thoughtful has proven to be a more effective way to win clients and customers and influence others. The competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level. In POISED FOR SUCCESS, Jacqueline Whitmore states that good business etiquette is important, but she also knows that there is more to becoming invaluable at work than simply mastering good behavior. In order to be poised for success, you must cultivate what Jacqueline calls the four "P" qualities: Presence, Polish, Professionalism, and Passion. These include how to: -Package yourself for success by refining your personal brand -Nurture professional relationships with flair -Master the five ways to make yourself more memorable -Learn the seven unwritten rules of workplace etiquette Whitmore, using her 15 years of experience as a protocol and etiquette expert, will arm you with the skills to become more self-aware, more confident and comfortable in your own skin, and better able to communicate with others in a credible, authentic manner.

Treating People Well

Author : Lea Berman
Publisher : Simon and Schuster
ISBN 13 : 1501158007
Total Pages : 256 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis Treating People Well by : Lea Berman

Download or read book Treating People Well written by Lea Berman and published by Simon and Schuster. This book was released on 2018-01-09 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two White House Social Secretaries offer “an essential guide for getting along and getting ahead in our world today…by treating others with civility and respect. Full of life lessons that are both timely and timeless, this is a book that will be devoured, bookmarked, and read over and over again” (John McCain, United States Senator). Former White House social secretaries Lea Berman, who worked for Laura and George Bush, and Jeremy Bernard, who worked for Michelle and Barack Obama, have learned valuable lessons about how to work with people from different walks of life. In Treating People Well, they share tips and advice from their own moments with celebrities, foreign leaders, and that most unpredictable of animals—the American politician. Valuable “guidance for finding success in both personal and professional relationships and navigating social settings with grace” (BookPage), this is not a book about old school etiquette. Berman and Bernard explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a colleague who makes you dread work each day, and how to navigate the sometimes-treacherous waters of social media. Weaving “practical guidance into entertaining behind-the-scenes moments…their unique and rewarding insider’s view” (Publishers Weekly) provides tantalizing insights into the character of the first ladies and presidents they served, proving that social skills are learned behavior that anyone can acquire. Ultimately, “this warm and gracious little book treats readers well, entertaining them with stories of close calls, ruffled feathers, and comic misunderstandings as the White House each day attempts to carry through its social life” (The Wall Street Journal).

Mastering Respectful Confrontation

Author : Joe Weston
Publisher :
ISBN 13 : 9780983461401
Total Pages : 0 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Mastering Respectful Confrontation by : Joe Weston

Download or read book Mastering Respectful Confrontation written by Joe Weston and published by . This book was released on 2011-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Shapeholders

Author : Mark R. Kennedy
Publisher : Columbia University Press
ISBN 13 : 023154278X
Total Pages : 377 pages
Book Rating : 4.2/5 (315 download)

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Book Synopsis Shapeholders by : Mark R. Kennedy

Download or read book Shapeholders written by Mark R. Kennedy and published by Columbia University Press. This book was released on 2017-05-09 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, all it takes is one organizational misstep to sink a company's reputation. Social media can be a strict ethical enforcer, with the power to convince thousands to boycott products and services. Executives are stuck on appeasing stakeholders—shareholders, employees, and consumers—but they ignore shapeholders, regulators, the media, and social and political activists who have no stake in a company but will work hard to curb what they see as bad business practices. And they do so at their own peril. In Shapeholders: Business Success in the Age of Activism, former congressman, Fortune 500 executive, and university president Mark Kennedy argues that shapeholders, as much as stakeholders, have significant power to determine a company's risks and opportunities, if not its survival. Many international, multi-billion-dollar corporations fail to anticipate activism, and they flounder on first contact. Kennedy zeroes in on the different languages that shapeholders and companies speak and their contrasting metrics for what constitutes acceptable business practice. Executives, he argues, must be visionaries who find profitable—and probable—collaborations to diffuse political tensions. Kennedy's decision matrix helps corporations align their business practices with shapeholder interests, anticipate their demands, and assess changing moral standards so that together they can plan a profitable route forward.

The Civility Solution

Author : P. M. Forni
Publisher : Macmillan + ORM
ISBN 13 : 1429945575
Total Pages : 141 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis The Civility Solution by : P. M. Forni

Download or read book The Civility Solution written by P. M. Forni and published by Macmillan + ORM. This book was released on 2010-04-01 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The acclaimed author of The Choosing Civility returns to the subject of common decency and thoughtful behavior. Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. He knows that rudeness begets rudeness and, in The Civility Solution, shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following? ...A salesperson ignores your requests ...A fellow driver gives you the infamous "finger" ...Your child's playmate misbehaves ...Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

Rules of Civility

Author : Amor Towles
Publisher : Penguin
ISBN 13 : 0143121162
Total Pages : 369 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis Rules of Civility by : Amor Towles

Download or read book Rules of Civility written by Amor Towles and published by Penguin. This book was released on 2012-06-26 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the #1 New York Times-bestselling author of The Lincoln Highway and A Gentleman in Moscow, a “sharply stylish” (Boston Globe) book about a young woman in post-Depression era New York who suddenly finds herself thrust into high society—now with over one million readers worldwide On the last night of 1937, twenty-five-year-old Katey Kontent is in a second-rate Greenwich Village jazz bar when Tinker Grey, a handsome banker, happens to sit down at the neighboring table. This chance encounter and its startling consequences propel Katey on a year-long journey into the upper echelons of New York society—where she will have little to rely upon other than a bracing wit and her own brand of cool nerve. With its sparkling depiction of New York’s social strata, its intricate imagery and themes, and its immensely appealing characters, Rules of Civility won the hearts of readers and critics alike.

Power and Influence

Author : Robert L. Dilenschneider
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Power and Influence by : Robert L. Dilenschneider

Download or read book Power and Influence written by Robert L. Dilenschneider and published by Prentice Hall. This book was released on 1990 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: "What do people know who are able to exert influence and advance their careers? What is the secret that they understand so well? I would say that they grasp a very simple relationship: the connection between communication, recognition, and influence,''contends Dilenschneider, CEO of the public relations firm Hill & Knowlton, in this authoritative handbook on leadership strategies. He argues that heightened competition and corporate takeovers have created an extremely volatile and challenging business climate, and draws on his own experiences in coping with crises (e.g., the cyanide contamination of shipments of Chilean grapes to the U.S. in March 1989) by cultivating good relations with the ``iron triangle'' of press, government and special interest groups. Quality work and accountability, Dilenschneider stresses, are an executive's basic responsibilities, while open, ethical communication remains a crucial skill. Executive Program/Macmillan Book Club dual main selection; Fortune Book Club alternate. (May) -Publishers Weekly.

Mastering Civility

Author : Christine Porath
Publisher :
ISBN 13 : 9781478947899
Total Pages : 230 pages
Book Rating : 4.9/5 (478 download)

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Book Synopsis Mastering Civility by : Christine Porath

Download or read book Mastering Civility written by Christine Porath and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: A full-length guide based on the author's New York Times article, "No Time to Be Nice at Work," demonstrates how to enhance workplace effectiveness by mastering the skills of professional civility.

The Savage Leader

Author : Darren Reinke
Publisher :
ISBN 13 : 9781736117903
Total Pages : pages
Book Rating : 4.1/5 (179 download)

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Book Synopsis The Savage Leader by : Darren Reinke

Download or read book The Savage Leader written by Darren Reinke and published by . This book was released on 2020-12-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Humanity Works Better

Author : Debbie Cohen
Publisher : Page Two
ISBN 13 : 1774580500
Total Pages : 0 pages
Book Rating : 4.7/5 (745 download)

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Book Synopsis Humanity Works Better by : Debbie Cohen

Download or read book Humanity Works Better written by Debbie Cohen and published by Page Two. This book was released on 2021-10-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Humanity Works Better, leadership experts Debbie Cohen and Kate Roeske-Zummer chart a new path forward: one that brings humanity, awareness, choice, and courage to the workplace. The result? A happier work environment that draws the best—rather than squeezes the most—out of people.

From Beaten to Badass: My Journey of Broken Blessings and How I Became My Own Hero

Author : Erin Baer
Publisher : Positively Powered
ISBN 13 : 9781732902299
Total Pages : 236 pages
Book Rating : 4.9/5 (22 download)

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Book Synopsis From Beaten to Badass: My Journey of Broken Blessings and How I Became My Own Hero by : Erin Baer

Download or read book From Beaten to Badass: My Journey of Broken Blessings and How I Became My Own Hero written by Erin Baer and published by Positively Powered. This book was released on 2019-09-27 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Raped, beaten, nearly killed, bullied, abandoned, abused and broken. She shouldn't have survived, but she did. Ultimately, she became a strong, independent woman who possesses qualities that are a perfect match for what life throws her way. Erin gained insight and resilience while traveling through peaks and valleys with the help of mentors, friends, parents, and coaches, who all made a difference in her life. Erin rose out of her difficult childhood to become an accomplished golfer. In young adulthood, she endured a traumatic tipping point of abuse and rape. While searching for self-esteem, she found competitive bodybuilding and became a successful Figure Competitor. After experiencing a life-threatening heart condition, Erin also had to heal from a fluke accident that caused a traumatic brain injury. The strength that brought her through those medical issues is now guiding her through infertility. Her story shows how a strong woman stands tall like a tree, rooted to her beliefs. Just when you think you may break, you can bend with the wind to find another success. Erin lives with the most energetic and positive outlook on life whose life purpose is to confront the "elephants in the room" and give all women strength. By inspiring and motivating, she teaches them to leverage all of what life throws their way to bring out the powerful women they truly are.