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Managing Your Outsourced It Services Provider
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Book Synopsis Successful IT Outsourcing by : Elizabeth Sparrow
Download or read book Successful IT Outsourcing written by Elizabeth Sparrow and published by Springer Science & Business Media. This book was released on 2003-06-17 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.
Book Synopsis Managing Your Outsourced IT Services Provider by : Venkatesh Upadrista
Download or read book Managing Your Outsourced IT Services Provider written by Venkatesh Upadrista and published by Apress. This book was released on 2014-12-19 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
Book Synopsis IT Outsourcing Part 2: Managing the Sourcing Contract by : Jane Chittenden
Download or read book IT Outsourcing Part 2: Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren. This book was released on 1970-01-01 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Book Synopsis Managing IT Outsourcing, Second Edition by : Erik Beulen
Download or read book Managing IT Outsourcing, Second Edition written by Erik Beulen and published by Routledge. This book was released on 2010-12-15 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is a major international phenomenon in business today. The areas of Information Technology and Management represent a unique case for outsourcing, both in terms of benefits and potential interorganizational problems. This completely revised edition presents the latest theory, research and practice in this fast changing field. With a range of case studies from outsourcing companies across the globe, the book offers a strong grounding in real-world industrial experience and keeps abreast of the most important developments in the field. The book provides expanded coverage of issues such as offshoring, multi-sourcing, business process outsourcing and the spread of offshoring to countries such as China and Russia. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the second edition of Managing IT Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information management. It is an ideal text for students, academics and practitioners alike.
Book Synopsis Managing Information Technology Outsourcing by : Erik Beulen
Download or read book Managing Information Technology Outsourcing written by Erik Beulen and published by Routledge. This book was released on 2021-11-14 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems. This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.
Book Synopsis Outsourcing: How To Hire Great Workers to Save Time, Work Less And Maximize Your Profits Potential In Your Online Business? by : Chris Diamond
Download or read book Outsourcing: How To Hire Great Workers to Save Time, Work Less And Maximize Your Profits Potential In Your Online Business? written by Chris Diamond and published by Chris Diamond. This book was released on with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing has revolutionized the way we do business in the modern world. It also has its fair share of ups and downs that every business owner has to deal with. This book is a full-blown exploration on the ins and outs of outsourcing. Here you will learn the crucial steps as you embark on a journey towards outsourcing business operations. Moreover, you’ll find out how you can pinpoint the right candidates that will be perfect for your outsourced team with easily follow step-by-step guides. Well-kept secrets and strategies will also be disclosed here. You’ll also learn outsourcing tips on how to expand your business’s potential for profits beyond its main operations. If you plan to expand your outsourcing business, use this report as a guide on the planning stages of your expansion. From this report you will learn the following: • What You Need to Know Before Getting Into Outsourcing - A Crash Course on What Outsourcing is All About - How Companies Have Succeeded in Outsourcing While Others Have Failed - The Good News: Failures Can Lead You to Outsourcing Success • Coming Up With A Great Outsourcing Team - The Qualities of a Topnotch Team of Outsourced Employees - Hiring Managers Who Will Deal With Outsourced Employees - A Step-by-Step Guide from Hiring to Managing Outsourced Employees - Creating Manuals and Multimedia Guides for Your Outsourced Employees - Creating a Good Relationship With Your Team • Strategies for Successful Outsourcing - Make an internal assessment and define your core business - Set the vision, mission, objectives or goals and implement them with a realistic action plan - Don’t rush and make room for things to grow - Money management is the key - Build good relationships • Taking Note of Everyday Lessons and Sharing Invaluable Knowledge - Tools to Help Evaluate and Plan Your Business Progress - Making Money Out of Selling Your Knowledge • Expanding Your Outsourcing Business - Take Note of the Following Before You Start Expansion - How to Manage the Growing Responsibility of Running a Business • Trade Secrets You Need to Know From Successful Outsourcing Businesses - Where to Find the Right People - Getting Into the Right Communities for Support - Starting Small and Getting Bigger Grab your copy now!
Book Synopsis Insider Strategies for Outsourcing Information Systems by : Kathy M. Ripin
Download or read book Insider Strategies for Outsourcing Information Systems written by Kathy M. Ripin and published by Oxford University Press, USA. This book was released on 1999 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: An astute guide to selecting the information outsourcer that will help readers get the most out of an information network.
Book Synopsis Managing the Risks of IT Outsourcing by : Ian Tho
Download or read book Managing the Risks of IT Outsourcing written by Ian Tho and published by Routledge. This book was released on 2012-06-14 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows IT managers how to identify, mitigate and manage risks in an IT outsourcing exercise. The book explores current trends and highlights key issues and changes that are taking place within outsourcing. Attention is given to identifying the drivers and related risks of outsourcing by examining recently published and existing concepts of IT outsourcing. Founded on academic theory and empirical and quantitative information, this book: * Incorporates the complete risk identification and mitigation life cycle * Highlights the concept of core competency * Looks at motivating factors and working relationships of the buyer and supplier * Provides background to understand the risks as a result of ‘human factors’ as defined by the agency theory * Reviews the areas of risk that influence the decision to outsource the IT function * Examines the forces that determine the equilibrium in the risk profiles for the buyer and supplier
Book Synopsis Understanding and Managing IT Outsourcing by : S. Datta
Download or read book Understanding and Managing IT Outsourcing written by S. Datta and published by Springer. This book was released on 2015-06-02 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding and Managing IT Outsourcing explains and illustrates how uncertainty and trust interact with each other, and how an understanding of this interaction is critical to success in IT outsourcing. A partnership approach that is built on trust can be the determinant of success but this book explains in which particular outsourcing context this approach is likely to pay dividends.
Book Synopsis Information Technology Outsourcing by : Suzanne Rivard
Download or read book Information Technology Outsourcing written by Suzanne Rivard and published by Routledge. This book was released on 2015-03-26 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.
Book Synopsis Managing IT Outsourcing by : Erik Beulen
Download or read book Managing IT Outsourcing written by Erik Beulen and published by Routledge. This book was released on 2006-09-27 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The business landscape is changing. Outsourcing is now a growing phenomenon in which specific functions are subcontracted to specialist companies, often elsewhere in the world. IT represents a particular case for outsourcing, both in terms of benefits and potential inter-organizational problems. Deciding whether to keep IT in-house or to whether outsource it is a key management responsibility. Once a decision for outsourcing has been made, relationships with external provider(s) have to be established and managed. This book combines both research and practical examples to explore how this can be done successfully. Uniquely, the book provides a governance model for such partnerships, exploring the risks and responsibilities involved for both parties. Drawing on the theories of interfirm networks and the boundaries of the firm, here, it provides an accessible and cutting-edge perspective. Incorporating industry examples from a global network of companies (including four case specific chapters), this book investigates partnerships in industrial sectors and IT functions. An invaluable resource for those involved in IT and new technology management as well as strategic business management and planning, this book presents all the necessary theory with an indispensable practical perspective.
Book Synopsis Managing Complex Outsourced Projects by : Gregory A. Garrett
Download or read book Managing Complex Outsourced Projects written by Gregory A. Garrett and published by Wolters Kluwer. This book was released on 2005-03-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ever-changing world of outsourcing demands that project managers be adept at team building, meeting management, group-based problem solving and conflict management. Managing Complex Outsourced Projects provides a comprehensive review of what it takes to successfully manage outsourced projects resulting in improved performance and reduced expenses. Author Gregory A. Garrett discusses the concept of Integrated Project Management (IPM), which is the discipline of ensuring that appropriate practices, tools and techniques are implemented by all parties involved in the outsourcing process. In Managing Complex Outsourced Projects, you'll find more than 400 tips and best practices, over 40 forms and more than 20 case studies that depict how the most successful companies effectively manage outsourced complex projects.
Download or read book Outsourcing written by Oakie D. Williams and published by CRC Press. This book was released on 1998-04-13 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: As global competition grows more fierce, companies continue to look for ways to increase their competitive edge without jeopardizing profit margins. Today's corporations are starting to realize the competitive advantage that Information Technology (IT) can bring to a company. These corporations are also realizing that staying current with technology requires a great deal of effort, risk, and expense. This is one of the primary reasons CEO's are considering outsourcing as an alternative. Written by a CIO who has successfully maneuvered through the outsourcing process, Outsourcing: A CIO's Perspective addresses the realistic expectations and the most commonly asked questions about IT outsourcing, while reviewing it's advantages and disadvantages. This text identifies key elements that can be used to assess the feasibility of securing a profitable and manageable outsourcing agreement. It provides a convincing case that even if the final decision is to not outsource, the result of the process will identify potential business improvement opportunities.
Book Synopsis Understanding, Hiring, and Using Managed Services Providers (Msps) for Information Technology Outsourcing by : Keith M. Cramer
Download or read book Understanding, Hiring, and Using Managed Services Providers (Msps) for Information Technology Outsourcing written by Keith M. Cramer and published by Outskirts Press. This book was released on 2014-03-29 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the practical advice about IT outsourcing you would normally get from a friend over lunch. It does not require the reader possess an MBA or a doctorate in computer science to understand, and it isn't trying to sell any vendor's services. It is not a checklist or a to-do list, but rather a brief exploration of the Managed Services Provider (MSP) as a technology support vendor, pros and cons, warts and daisies. This book is for anyone who wants to understand what an MSP is and does, whether and how to hire one, and how get the most value for your money if you do. An MSP is a technology company which sells its expertise, technology, and processes as services to non-technology companies on a contractual engagement, almost always with a service level agreement (SLA) to define appropriate actions and response times. MSPs like to say that they are your IT department. If you already have an IT department, the MSP can act in concert with your staff to fill advisory or operational gaps that might exist in your organization. MSPs can also be your gateway to the cloud. Cloud-based services have been maturing over the past 10 years. Initially, the cloud was a great place to backup data. Then, the cloud became a great place from which to run and store your corporate e-mail. Now, a multitude of cloud-based solutions are blossoming everywhere, with designations such as SaaS, PaaS, IaaS, and others. To understand these service offerings and get to the cloud, businesses will need to partner with one or multiple technology companies. Requirements analyses, network assessments, project management, vendor selection and management, and industry knowledge are all key to finding the perfect solution. Providing they have a local presence to deal with your physical infrastructure, the right solution for your business is probably an MSP. If your company is not interested in moving services to the cloud, the MSP can support your network and computer infrastructu
Book Synopsis A Framework for Strategizing and Deciding IT Sourcing and Managing Outsourced Services by : Thomas Lynch LaBrecque
Download or read book A Framework for Strategizing and Deciding IT Sourcing and Managing Outsourced Services written by Thomas Lynch LaBrecque and published by . This book was released on 2002 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Outsourcing for Your Business by : Anthony Ekanem
Download or read book Outsourcing for Your Business written by Anthony Ekanem and published by Anthony Ekanem. This book was released on 2016-08-12 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is the movement of workload to another source which can provide assistance in that particular area for an agreed price either as a onetime service or as an ongoing complementing service. In doing so, the principal company can effectively save time, get staff to be more committed and speedier work results. The essence of outsourcing is simply engaging the services of an individual or organization outside your full time staff to handle certain aspects of your business plan. These aspects may be public relations, marketing, clerical and administrative functions, or IT management. In fact, with today's virtual environment, there is really no part of the business that could not be outsourced effectively. Of course, the big question is whether or not there are any benefits to outsourcing, especially for persons who are building their business on the Internet. There are several good reasons to outsource certain functions. Often times, an Internet business is set up with a shoestring budget and one person doing all the work. As the business grows, it is easy to get caught up in dealing with general office functions, such as answering emails, handling correspondence and maintaining client lists. By outsourcing your clerical support needs, you can spend more time focusing on the expansion of your business, not the day-to-day details of running it. Second, promoting your online presence is a full time job all by itself. You can hardly manage that and still be involved in making the big decisions that impact the overall operations of your company. Using outside agents to promote your presence and to stimulate sales makes it possible for you to do what owners need to do, which is grow the companies' roster of goods and services. Last, outsourcing allows you not to get bogged down with employee taxes, withholding and providing a benefit package.
Book Synopsis Managing Risk and Security in Outsourcing IT Services by : Frank Siepmann
Download or read book Managing Risk and Security in Outsourcing IT Services written by Frank Siepmann and published by CRC Press. This book was released on 2013-12-09 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: With cloud computing quickly becoming a standard in today's IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a change in how we evaluate risk and protect information, processes, and people.Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and
