Managing Quality In Americas Most Admired Companies

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Managing Quality in America's Most Admired Companies

Author : Jay Spechler
Publisher : Berrett-Koehler Publishers
ISBN 13 : 9780898061185
Total Pages : 462 pages
Book Rating : 4.0/5 (611 download)

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Book Synopsis Managing Quality in America's Most Admired Companies by : Jay Spechler

Download or read book Managing Quality in America's Most Admired Companies written by Jay Spechler and published by Berrett-Koehler Publishers. This book was released on 1993 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.

The Quality Management Sourcebook

Author : Christine Avery
Publisher : Routledge
ISBN 13 : 1134840241
Total Pages : 711 pages
Book Rating : 4.1/5 (348 download)

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Book Synopsis The Quality Management Sourcebook by : Christine Avery

Download or read book The Quality Management Sourcebook written by Christine Avery and published by Routledge. This book was released on 2002-09-11 with total page 711 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Human Dimensions for Total Quality Management

Author : Nayantara Padhi
Publisher : Atlantic Publishers & Dist
ISBN 13 : 9788126904280
Total Pages : 308 pages
Book Rating : 4.9/5 (42 download)

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Book Synopsis Human Dimensions for Total Quality Management by : Nayantara Padhi

Download or read book Human Dimensions for Total Quality Management written by Nayantara Padhi and published by Atlantic Publishers & Dist. This book was released on 2005 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Hunt For Quality Has Become The One And Only One Strategic Force Leading To Organisational Success And Growth In Both National And International Markets In The New Age Of Globalisation. The Organisations, Which Will Succeed, Are Those That Can Uphold A Dedication To Total Quality In Each And Every Organisational Function. In This Perspective, Managing People Effectively And Decorously Has Become More Indispensable Than Before. People Are The Major Basis Of Any Organised Endeavour. No Matter How Sophisticated The Quality Strategy Of The Organisation Is, It Won T Pass With Flying Colours Unless People Are Earnestly Involved And Committed To It. People Are Inexorably The Key To Achieve Quality. The Purpose Of The Present Book Is To Assist The Academics, Researchers, And In Particular Practitioners To Comprehend And Manage People In Their Endeavour To Achieve Quality.The Book Is Based Upon The Research Work Of The Authors On Human Dimension Of Total Quality Management Conducted At Rashtriya Ispat Nigam Limited/Vishakhapatnam Steel Plant, Which Is A Quintessence Of Successful Implementation Of Tqm Programme In The Indian Organisations. It Is A Minutiae Of The Strategic Concepts, Tools And Techniques Of Tqm, And Contemplates The Core Issue Of Tqm And Human Resource Interface. The Thrust Of The Book Is To Look At How Tqm Is Practised In Indian Organisations With An Accentuated Emphasis On The Role Of Hr Professionals And Various Human Factors, Diverse Challenges Brazen Out By Hr Professionals In The Course Of Tqm Implementation Etc. The Presentation Made In This Book, On Its Face, May Appear To Be Limited As It Is Based Upon The Findings Of A Study Carried Out In A Single Organisation. Nevertheless, It Is A Premeditated Attempt To Make A Detailed Inquiry Into The Issue.

Total Quality in Managing Human Resources

Author : Joe Petrick
Publisher : Routledge
ISBN 13 : 1351407899
Total Pages : 396 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Total Quality in Managing Human Resources by : Joe Petrick

Download or read book Total Quality in Managing Human Resources written by Joe Petrick and published by Routledge. This book was released on 2017-10-06 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.

Reputation Management Techniques in Public Relations

Author : Erdemir, Ayse
Publisher : IGI Global
ISBN 13 : 1522536205
Total Pages : 451 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Reputation Management Techniques in Public Relations by : Erdemir, Ayse

Download or read book Reputation Management Techniques in Public Relations written by Erdemir, Ayse and published by IGI Global. This book was released on 2018-01-26 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reputation is becoming an imperative business function that influences strategic decisions including the direction of a business plan and how an organization should be communicating with its stakeholders and publics. It is crucial for an organization to measure public relations outputs and outcomes as well as measuring established and developing relationships. Reputation Management Techniques in Public Relations is a critical scholarly resource that examines public relations strategies, such as employing media plans, determining communication channels, setting objectives, choosing the right promotional programs and message strategies, budgeting and assessing the overall effectiveness of a company’s public relations strategy. Featuring coverage on a broad range of topics, such as brand and customer communications, corporate social responsibility, and leadership, this book is geared towards practitioners, professionals, and scholars seeking current research on reputation management.

Wheel, Deal, and Steal

Author : Daniel Quinn Mills
Publisher : FT Press
ISBN 13 : 9780131408043
Total Pages : 328 pages
Book Rating : 4.4/5 (8 download)

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Book Synopsis Wheel, Deal, and Steal by : Daniel Quinn Mills

Download or read book Wheel, Deal, and Steal written by Daniel Quinn Mills and published by FT Press. This book was released on 2003 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mills outlines comprehensive reforms that can clean up the system and keep it clean, by finally eliminating the incentives that still promote massive corruption. He shows small investors how to protect their remaining assets---and, in some cases, even recover their losses.

Reasonable Accommodation

Author : JayW. Spechler
Publisher : Routledge
ISBN 13 : 1351419595
Total Pages : 403 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Reasonable Accommodation by : JayW. Spechler

Download or read book Reasonable Accommodation written by JayW. Spechler and published by Routledge. This book was released on 2017-07-12 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reasonable accommodation is defined as any change in the work environment or in the way business is usually conducted that results in equal employment opportunity for an individual with a disability. With the Americans with Disabilities Act in full swing and more than 35,000 court cases on record, there is much to be done to get most companies into compliance. Reasonable Accommodation: Profitable Compliance with the Americans with Disabilities Act was designed to provide those responsible for diversity and implementing the ADA with specific benchmark examples of how companies have provided accommodations that have had a positive impact on profitability, quality, employee and customer relations. This masterfully written book covers many important topics dealing directly with the ADA. It also provides numerous technologies available that can greatly increase productivity and quality of performance for disabled employees, as well as a "who's who" of case studies including: AT&T, Boeing, Federal Express, Ford Motor Co., Bank of America, Digital Equipment, General Electric Co., IBM, Motorola, WAUSAU Insurance Co., Sears Roebuck, Philip Morris, and many more.

Organizational Assessment and Improvement in the Public Sector

Author : Kathleen M. Immordino
Publisher : Routledge
ISBN 13 : 135155560X
Total Pages : 254 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Organizational Assessment and Improvement in the Public Sector by : Kathleen M. Immordino

Download or read book Organizational Assessment and Improvement in the Public Sector written by Kathleen M. Immordino and published by Routledge. This book was released on 2017-09-25 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

Transforming the Organization

Author : Howard W. Oden
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1567508758
Total Pages : 362 pages
Book Rating : 4.5/5 (675 download)

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Book Synopsis Transforming the Organization by : Howard W. Oden

Download or read book Transforming the Organization written by Howard W. Oden and published by Bloomsbury Publishing USA. This book was released on 1999-11-30 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rapidly increasing rate of world change demands not just incremental change that organizations have used in the past, but fast, radical alterations of their strategy, culture, structure, and processes. Nothing less than transformation will do, says Dr. Oden—a complex, continuing effort that may be closer to revolution than evolution. Oden lays it out in his customarily clear, programmatic way. He covers actions that must precede the initiation of a transformation; guidance on how to perform the technical, social, and behavioral tasks, and the actions required to wrap up and integrate everything into a complete, workably transformed organization. His book provides a clear goal for the transformation, an excellent description of transformational leadership, and a simple, powerful model of the process. The result is essential reading for upper management in private and public sector organizations and for their colleagues in the academic community. Part I covers the preparatory actions that organizations should take before initiating a transformation, without which the effort is doomed to failure, says Dr. Oden. In Part II he covers the technical or engineering aspects of the transformation. First he develops a process map of the organization as the basis for process improvement; then he diagnoses the existing and future organization to determine how processes should be improved. In Part III he looks at the various organizational change methods that are available, conducts a broad design of the total organization, and then designs the human resource support processes for the transformed organization. Finally, in Part IV, Dr. Oden shows how to incorporate the redesigned processes into the existing system—the most difficult part of the transformation—and ends by showing how better integration can be achieved to provide better overall transformational results.

Naked Management

Author : Marc H. Muchnick
Publisher : CRC Press
ISBN 13 : 1000674487
Total Pages : 156 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Naked Management by : Marc H. Muchnick

Download or read book Naked Management written by Marc H. Muchnick and published by CRC Press. This book was released on 2021-02-27 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: With highly negative stereotypes circulating about "X'ers," all managers have a clear and justifiable prerogative for reading Naked Management if they want to successfully navigate through what has been dubbed the "X-Crisis." Learn how to overcome worker apathy and management resentment. Naked Management is the first book to provide honest, practical guidelines for managers who need to deal with motivating the "X-Generation" and creating a positive impact on morale and productivity while putting a halt to turnover. Learn the critical tools both managers and younger employees need to put to use in order to create and maintain a successful workplace environment. Through a wide variety of exercises, management and employees alike have opportunities to explore feelings, evaluate performance and management techniques, define personal identity, and complete checklists on such topics as responsibility and management values. Let actual case examples demonstrate how the NAKED model impacts the work life of managers and X'ers in such organizations as PepsiCo, Ritz-Carlton hotels, NationsBank, Kinko's, Tulane University, Jiffy Lube, and United Airlines.

Change Management

Author : Frank Voehl
Publisher : CRC Press
ISBN 13 : 1040082521
Total Pages : 306 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Change Management by : Frank Voehl

Download or read book Change Management written by Frank Voehl and published by CRC Press. This book was released on 2017-11-13 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change Management: Manage Change or It Will Manage You represents a substantial core guidance effort for Change Management practitioners. Organizations currently contend with increasingly higher levels of knowledge-driven competition. Many attempt to meet the challenge by investing in expensive knowledge-driven change management systems. Such syste

Organizational Assessment and Improvement in the Public Sector Workbook

Author : Kathleen M. Immordino
Publisher : Taylor & Francis
ISBN 13 : 104008480X
Total Pages : 210 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Organizational Assessment and Improvement in the Public Sector Workbook by : Kathleen M. Immordino

Download or read book Organizational Assessment and Improvement in the Public Sector Workbook written by Kathleen M. Immordino and published by Taylor & Francis. This book was released on 2017-08-25 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results.This workbook addresses how to:Determine whether an organizational assessment would benefit a particular organizationEvaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resourcesSelect an assessment tool and method Influence decision makers and identify organizational championsCommunicate effectively to internal and external constituentsEngage employees in the processThe book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners do more with less and promote

Workforce Readiness

Author : Harold F. O'Neil, Jr.
Publisher : Psychology Press
ISBN 13 : 1317779096
Total Pages : 478 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Workforce Readiness by : Harold F. O'Neil, Jr.

Download or read book Workforce Readiness written by Harold F. O'Neil, Jr. and published by Psychology Press. This book was released on 2014-03-05 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: Current economic difficulties and the challenge of competing in the world market have necessitated a rethinking of American approaches to the utilization of people in organizations. Management now recognizes a need to have workers take on more responsibility at the points of production, of sale, and of service rendered if the United States is to compete in rapidly changing world markets. This development means that much more is expected of even entry-level members of the American workforce. Thus, even more is expected of our high schools and colleges to provide this type of workforce. The need of American management for workers with greater skills and who can take on greater responsibility has spawned many commissions, task forces, and studies. All of them have contributed to the vast evidence documenting the need for a more highly skilled workforce. These studies are summarized and synthesized in this book. However, what remains largely undone is the development of methods to assess the necessary skills that have been identified. A major portion of this book deals with assessment issues. Workforce Readiness: Competencies and Assessment explores the state-of-the-art in the specification of competencies (skills) and their assessment for students entering the world of work from both high school and college. Both individual and team competencies are examined via data that has been reported and collected in various settings--schools, laboratories, and industrial facilities.

Employee Relations Ethics

Author : Andrew Sikula, Sr.
Publisher : Psychology Press
ISBN 13 : 1135584311
Total Pages : 118 pages
Book Rating : 4.1/5 (355 download)

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Book Synopsis Employee Relations Ethics by : Andrew Sikula, Sr.

Download or read book Employee Relations Ethics written by Andrew Sikula, Sr. and published by Psychology Press. This book was released on 2000-12-01 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This special issue reports on the changing social contract between employers and employees in botht he public and private work sectors with a focus on the American experience. The concept of "Employee Relations Ethics"(ERE) is introduced and defined as: "Treating employees properly and with respect and dignity." The lead article introduces a "new" theory of management which is employee centered rather than customer driven or stockholder mandate. The papers that follow address how: *the "changing nature of the American work force" has negatively effected US ERE; *universities skirt the law and contribute to ERE problems; *new work trend of working in teams impacts ERE; and *global compassion versus world competition determine and control ERE results. The final piece presents an ERE case study explaining the "broken covenant" between U.S. military policymakers and American troops during this era of warfare retrenchment and downsizing.

The Future of Excellence in Public Relations and Communication Management

Author : Elizabeth L. Toth
Publisher : Routledge
ISBN 13 : 1135250685
Total Pages : 682 pages
Book Rating : 4.1/5 (352 download)

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Book Synopsis The Future of Excellence in Public Relations and Communication Management by : Elizabeth L. Toth

Download or read book The Future of Excellence in Public Relations and Communication Management written by Elizabeth L. Toth and published by Routledge. This book was released on 2009-03-04 with total page 682 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future of Excellence in Public Relations and Communication Management brings together an outstanding group of public relations scholars and practitioners to consider the indelible theory building in public relations of James E. Grunig and Larissa A. Grunig, who with David M. Dozier, produced the 1992 IABC Excellence Study, a benchmark body of work examining best practices in the public relations field. In this assembled collection, editor Elizabeth L. Toth and the contributors show how and in what ways the theories of the Excellence Study have developed and changed. They present research that advances excellence theories, adds new dimensions and directions to the excellence theories, and shows how the excellence study has moved on to a global stage. Toth and her colleagues challenge future researchers to continue the theory-building that will lead to understand how strategic public relations management contributes to organizations and society. Public relations and communication management scholars, in addition to practitioners and graduate students studying these areas, will benefit immensely from the work included here.

Make Your People Before You Make Your Products

Author : Paul Turner
Publisher : John Wiley & Sons
ISBN 13 : 111889961X
Total Pages : 326 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Make Your People Before You Make Your Products by : Paul Turner

Download or read book Make Your People Before You Make Your Products written by Paul Turner and published by John Wiley & Sons. This book was released on 2014-09-09 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your people hold the key to your business success Make Your People Before You Make Your Products is an authoritative guide to the evolution of talent management. Written specifically for HR professionals this book describes how organizations can gain a global competitive edge through better management of talent resources. With a practice-based philosophy, readers will learn more effective talent management strategies for a complex market in which people are often the only competitive advantage. Inclusivity is emphasized, and discussion centres on innovative, dynamic, fluid approaches to talent acquisition, development, and retention. In today's market environment, talent has moved from audience to community while leadership has shifted from control to empowerment. Traditional, linear approaches to talent management are falling short, and directing resources solely to senior management and HIPOs is no longer a valid strategy. This book provides practical guidance on more modern approaches, helping organizations to: Attract and retain the best talent by expanding talent resource management Augment traditional management methods with more dynamic techniques Develop a talent strategy that recognizes the new diversity of supply and demand Consider the evolving roles of talent and leadership in a global context Contextual changes in workplace dynamics necessitate an updated approach for keeping the best people on board and using them to their utmost potential. Talent management is a driving force behind an organization's success, affecting outcomes by every major metric – if the strategy becomes stale, success is no longer sustainable. Make Your People Before You Make Your Products is guide toward developing an organization's greatest asset.

Accountability in Human Resource Management

Author : Jack J. Phillips
Publisher : Routledge
ISBN 13 : 1136431748
Total Pages : 363 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Accountability in Human Resource Management by : Jack J. Phillips

Download or read book Accountability in Human Resource Management written by Jack J. Phillips and published by Routledge. This book was released on 2009-11-03 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Techniques for evaluating the human resource function, and measuring its bottom-line contribution. This guide develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to: Uncover and monitor the costs of human resource (HR) programs Develop programs emphasizing accountability Design data-collection instruments for evaluation Measure the contribution of human resources Calculate the return on investment Elevate management's commitment to HR programs Phillips' nine-step, results-based human resource model helps you analyze, create, and execute successful HR programs. In addition, you'll find a Human Resources Effectiveness Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations. HR professionals, top- and middle-level managers, and students of human resources management will find this book an invaluable resource in which each technique and idea has been tested and proven in actual practice. 'Accountability in Human Resource Management' develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to: *Uncover and monitor the costs of human resource (HR) programs *Develop programs emphasizing accountability *Design data-collection instruments for evaluation *Measure the contribution of human resources *Calculate the return on investment *Elevate management's commitment to HR programs Phillips' nine-step, results-based human resource model helps you analyze, create, and execute successful HR programs. In addition, you'll find a Human Resources Effectiveness Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations. HR professionals, top- and middle-level managers, and students of human resources management will find this book an invaluable resource in which each technique and idea has been tested and proven in actual practice.