Managing Human Conflict

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Managing Conflict: An Introspective Journey to Negotiating Skills (First Edition)

Author : Dorothy Balancio
Publisher : Cognella Academic Publishing
ISBN 13 : 9781516517251
Total Pages : pages
Book Rating : 4.5/5 (172 download)

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Book Synopsis Managing Conflict: An Introspective Journey to Negotiating Skills (First Edition) by : Dorothy Balancio

Download or read book Managing Conflict: An Introspective Journey to Negotiating Skills (First Edition) written by Dorothy Balancio and published by Cognella Academic Publishing. This book was released on 2017-08-29 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Conflict: An Introspective Journey to Negotiating Skills focuses on self-awareness, self-motivation, self-regulation, empathy, and social competencies as tools to help readers understand themselves and others, recognize who to trust, and negotiate successful, trust-based relationships. The primary goal of the anthology is to facilitate the development of negotiation skills to resolve conflict. The book offers sociological perspectives on cooperation, conflict, and conflict resolution to help readers think beyond the individual and consider the skills that build good communication. Specific topics include non-violent communication, strategies and techniques for managing conflict, understanding stress and conflict, bullying, negotiation and mediation, and mediator ethics. As they read, students consider the importance of attitudes, values, and goals, and the importance of internalizing norms and governing one's own behavior. Featuring contributions from authors who specialize in diverse disciplines and developed to help students sharpen their observational skills, improve their emotional intelligence, and strengthen their analytical capabilities, Managing Conflict is well suited to courses in sociology, social psychology, counseling, law, and social work.

Managing Conflict

Author : David Liddle
Publisher : Kogan Page Publishers
ISBN 13 : 0749480890
Total Pages : 321 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Managing Conflict by : David Liddle

Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Conflict Management

Author : Baden Eunson
Publisher : John Wiley & Sons
ISBN 13 : 1118395549
Total Pages : 82 pages
Book Rating : 4.1/5 (183 download)

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Book Synopsis Conflict Management by : Baden Eunson

Download or read book Conflict Management written by Baden Eunson and published by John Wiley & Sons. This book was released on 2012-04-23 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

Managing Organizational Conflict

Author : Sam Blank
Publisher : McFarland
ISBN 13 : 1476678928
Total Pages : 233 pages
Book Rating : 4.4/5 (766 download)

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Book Synopsis Managing Organizational Conflict by : Sam Blank

Download or read book Managing Organizational Conflict written by Sam Blank and published by McFarland. This book was released on 2020-01-14 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in business and personal relationships is inevitable--much of the success of companies depends on how well they respond to it. Developing rapport, collaboration and cooperation hinges on positive conflict management strategies that stimulate innovation and growth where companies can look for solutions to common issues and needs. Conflict management can address dysfunctional outcomes that result in job stress, less effective communication and a climate of distrust, where working relationships are damaged and job performance reduced. Organizations must minimize and resolve internal and external conflicts to remain vibrant and profitable. Drawing on examples from a wide range of corporate experiences, this volume provides role-playing scenarios, checklists, tables and research studies to help employees, managers and owners better comprehend the dynamics of conflict in every interaction.

HBR Guide to Dealing with Conflict (HBR Guide Series)

Author : Amy Gallo
Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 157 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Dealing with Conflict (HBR Guide Series) by : Amy Gallo

Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

Author : Steven Dinkin
Publisher : McGraw Hill Professional
ISBN 13 : 0071801979
Total Pages : 210 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by : Steven Dinkin

Download or read book The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High written by Steven Dinkin and published by McGraw Hill Professional. This book was released on 2012-12-14 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego

Managing Conflict at Organizational Interfaces

Author : Lloyd David Brown
Publisher : Addison Wesley Publishing Company
ISBN 13 : 9780201008845
Total Pages : 368 pages
Book Rating : 4.0/5 (88 download)

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Book Synopsis Managing Conflict at Organizational Interfaces by : Lloyd David Brown

Download or read book Managing Conflict at Organizational Interfaces written by Lloyd David Brown and published by Addison Wesley Publishing Company. This book was released on 1983 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Designing Conflict Management Systems

Author : Cathy A. Costantino
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Designing Conflict Management Systems by : Cathy A. Costantino

Download or read book Designing Conflict Management Systems written by Cathy A. Costantino and published by Jossey-Bass. This book was released on 1996 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author : Mary Scannell
Publisher : McGraw Hill Professional
ISBN 13 : 0071743669
Total Pages : 240 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by : Mary Scannell

Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Why We Fight

Author : David Churchman
Publisher : University Press of America
ISBN 13 : 0761861386
Total Pages : 335 pages
Book Rating : 4.7/5 (618 download)

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Book Synopsis Why We Fight by : David Churchman

Download or read book Why We Fight written by David Churchman and published by University Press of America. This book was released on 2013-05-09 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book draws on twenty-four academic disciplines to provide a critical analysis of some 100 theories that explain the origins, nature, and management of human conflict. The book treats intellectual, individual, moral, interpersonal, organizational, community, political, and international conflicts. It suggests six criteria for distinguishing good from bad theory and discusses how existing theories may be used and improved.

Conflict Management

Author : Stephan Proksch
Publisher : Springer
ISBN 13 : 3319318853
Total Pages : 141 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis Conflict Management by : Stephan Proksch

Download or read book Conflict Management written by Stephan Proksch and published by Springer. This book was released on 2016-07-14 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.

Managing Conflict in Organizations

Author : M. Afzalur Rahim
Publisher : Routledge
ISBN 13 : 1351507273
Total Pages : 341 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Managing Conflict in Organizations by : M. Afzalur Rahim

Download or read book Managing Conflict in Organizations written by M. Afzalur Rahim and published by Routledge. This book was released on 2017-07-12 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: After much debate by business professionals, organizational conflict is now considered normal and legitimate; it may even be a positive indicator of effective organizational management. Within certain limits, conflict can be essential to productivity. This book contributes to the investigation of organizational conflict by analyzing its origins, forms, benefits, and consequences. Conflict has benefits: it may lead to solutions to problems, creativity, and innovation. In contrast, little or no conflict in organizations may lead to stagnation, poor decisions, and ineffectiveness. Managing Conflict in Organizations is a vigorous analysis of the rational application of conflict theory in organizations. Conflict is inevitable among humans. It is a natural outcome of human interaction that begins when two or more social entities engage one another while striving to attain their own objectives. Relationships among people or organizations become incompatible or inconsistent when two or more of them desire a similar resource that is in short supply; when they do not share behavioral preferences regarding their joint action; or when they have different attitudes, values, beliefs, and skills. This book examines these root causes of organizational conflict and offers constructive perspectives on its consequences.

The Pfeiffer Book of Successful Conflict Management Tools

Author : Jack Gordon
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (251 download)

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Book Synopsis The Pfeiffer Book of Successful Conflict Management Tools by : Jack Gordon

Download or read book The Pfeiffer Book of Successful Conflict Management Tools written by Jack Gordon and published by . This book was released on 2003 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Conflict and Gender

Author : Anita Taylor
Publisher : Hampton Press (NJ)
ISBN 13 :
Total Pages : 352 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Conflict and Gender by : Anita Taylor

Download or read book Conflict and Gender written by Anita Taylor and published by Hampton Press (NJ). This book was released on 1994 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines ways in which conflict resolution and feminist theories might be integrated to enhance our understanding and management of conflicts, particularly those between men and women. Women and child victimisation, everyday conflicts and historical perspectives are explored.

The Oxford Handbook of Conflict Management in Organizations

Author : William K. Roche
Publisher : Oxford Handbooks
ISBN 13 : 0199653674
Total Pages : 577 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis The Oxford Handbook of Conflict Management in Organizations by : William K. Roche

Download or read book The Oxford Handbook of Conflict Management in Organizations written by William K. Roche and published by Oxford Handbooks. This book was released on 2014-05 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: New ways of managing conflict are important features of work & employment in organizations. World's leading scholars examine range of innovative alternative dispute resolution practices, drawing on international research, scholarship, covering case studies of major exemplars & developments in different parts of global economy. Aust & NZ content.

How to Manage Conflict

Author : Peg Pickering
Publisher :
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis How to Manage Conflict by : Peg Pickering

Download or read book How to Manage Conflict written by Peg Pickering and published by . This book was released on 2000 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: A manager's guide to resolving conflict in a way that ensures a win-win outcome. Includes case studies and examples of typical business conflicts enabling the reader to 'be the boss'.

Negotiating the Nonnegotiable

Author : Daniel Shapiro
Publisher : Penguin
ISBN 13 : 0143110179
Total Pages : 354 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis Negotiating the Nonnegotiable by : Daniel Shapiro

Download or read book Negotiating the Nonnegotiable written by Daniel Shapiro and published by Penguin. This book was released on 2017-03-07 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: “One of the most important books of our modern era” –Amb. Jaime de Bourbon For anyone struggling with conflict, this book can transform you. Negotiating the Nonnegotiable takes you on a journey into the heart and soul of conflict, providing unique insight into the emotional undercurrents that too often sweep us out to sea. With vivid stories of his closed-door sessions with warring political groups, disputing businesspeople, and families in crisis, Daniel Shapiro presents a universally applicable method to successfully navigate conflict. A deep, provocative book to reflect on and wrestle with, this book can change your life. Be warned: This book is not a quick fix. Real change takes work. You will learn how to master five emotional dynamics that can sabotage conflict outside your awareness: 1. Vertigo: How can you avoid getting emotionally consumed in conflict? 2. Repetition compulsion: How can you stop repeating the same conflicts again and again? 3. Taboos: How can you discuss sensitive issues at the heart of the conflict? 4. Assault on the sacred: What should you do if your values feel threatened? 5. Identity politics: What can you do if others use politics against you? In our era of discontent, this is just the book we need to resolve conflict in our own lives and in the world around us.