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Managing Front Office Operations

Author : Michael L. Kasavana
Publisher : Educational Institute
ISBN 13 : 9780133430783
Total Pages : 0 pages
Book Rating : 4.4/5 (37 download)

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Book Synopsis Managing Front Office Operations by : Michael L. Kasavana

Download or read book Managing Front Office Operations written by Michael L. Kasavana and published by Educational Institute. This book was released on 2013-04-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Menu Engineering

Author : Michael L. Kasavana
Publisher : Hospitality Publications
ISBN 13 : 9780932235060
Total Pages : 167 pages
Book Rating : 4.2/5 (35 download)

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Book Synopsis Menu Engineering by : Michael L. Kasavana

Download or read book Menu Engineering written by Michael L. Kasavana and published by Hospitality Publications. This book was released on 1990-01-01 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Hospitality Human Resources (AHLEI)

Author : Robert H. Woods
Publisher : Pearson Higher Ed
ISBN 13 : 0133454126
Total Pages : 494 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Managing Hospitality Human Resources (AHLEI) by : Robert H. Woods

Download or read book Managing Hospitality Human Resources (AHLEI) written by Robert H. Woods and published by Pearson Higher Ed. This book was released on 2013-04-23 with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right

Food and Beverage Cost Control

Author : Lea R. Dopson
Publisher : John Wiley & Sons
ISBN 13 : 1119524997
Total Pages : 469 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Food and Beverage Cost Control by : Lea R. Dopson

Download or read book Food and Beverage Cost Control written by Lea R. Dopson and published by John Wiley & Sons. This book was released on 2019-09-04 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional foodservice managers are faced with a wide array of challenges on a daily basis. Controlling costs, setting budgets, and pricing goods are essential for success in any hospitality or culinary business. Food and Beverage Cost Control provides the tools required to maintain sales and cost histories, develop systems for monitoring current activities, and forecast future costs. This detailed yet reader-friendly guide helps students and professionals alike understand and apply practical techniques to effectively manage food and beverage costs. Now in its seventh edition, this extensively revised and updated book examines the entire cycle of cost control, including purchasing, production, sales analysis, product costing, food cost formulas, and much more. Each chapter presents complex ideas in a clear, easy-to-understand style. Micro-case studies present students with real-world scenarios and problems, while step-by-step numerical examples highlight the arithmetic necessary to understand cost control-related concepts. Covering everything from food sanitation to service methods, this practical guide helps readers enhance their knowledge of the hospitality management industry and increase their professional self-confidence.

Revenue Management

Author : Robert G. Cross
Publisher : Crown Currency
ISBN 13 : 0307788989
Total Pages : 289 pages
Book Rating : 4.3/5 (77 download)

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Book Synopsis Revenue Management by : Robert G. Cross

Download or read book Revenue Management written by Robert G. Cross and published by Crown Currency. This book was released on 2011-04-27 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the man the Wall Street Journal hailed as "the guru of Revenue Management" comes revolutionary ways to recover from the after effects of downsizing and refocus your business on growth. Whatever happened to growth? In Revenue Management, Robert G. Cross answers this question with his ground-breaking approach to revitalizing businesses: focusing on the revenue side of the ledger instead of the cost side. The antithesis of slash-and-burn methods that left companies with empty profits and dissatisfied stockholders, Revenue Management overturns conventional thinking on marketing strategies and offers the key to initiating and sustaining growth. Using case studies from a variety of industries, small businesses, and nonprofit organizations, Cross describes no-tech, low-tech, and high-tech methods that managers can use to increase revenue without increasing products or promotions; predict consumer behavior; tap into new markets; and deliver products and services to customers effectively and efficiently. His proven tactics will help any business dramatically improve its bottom line by meeting the challenge of matching supply with demand.

Hospitality Sales and Marketing

Author : James R. Abbey
Publisher : Educational Institute
ISBN 13 : 9780133594508
Total Pages : 0 pages
Book Rating : 4.5/5 (945 download)

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Book Synopsis Hospitality Sales and Marketing by : James R. Abbey

Download or read book Hospitality Sales and Marketing written by James R. Abbey and published by Educational Institute. This book was released on 2014-08-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's highly-competitive hospitality market, it is essential to have an understanding of sales and marketing. Hospitality Sales and Marketing goes beyond theory to focus on a customer-oriented and practical approach for effectively marketing hotels and restaurants. The book explores the "four Ps" (price, product, promotion, and place) as they relate to specific market segments, providing a customer-focused perspective. Illustrations and exhibits include industry examples (forms, checklists, advertisements, etc.) that are used by today's industry leaders to effectively market their properties.

Towards an Intelligent Learning Management System Under Blended Learning

Author : Sofia B. Dias
Publisher : Springer Science & Business Media
ISBN 13 : 3319020781
Total Pages : 243 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Towards an Intelligent Learning Management System Under Blended Learning by : Sofia B. Dias

Download or read book Towards an Intelligent Learning Management System Under Blended Learning written by Sofia B. Dias and published by Springer Science & Business Media. This book was released on 2013-09-29 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the key channels to change in blended instructional practice as they relate to the use of a learning management system (LMS)? What role LMS users’ profiles play in facilitating change in practice? Can we model users’ quality of interaction (QoI) with LMS? How inclusiveness and affectiveness could lead to a personalized intelligent LMS (iLMS)? If these questions sound intrinsic to you and to your own experience and circumstance, then this book fits absolutely to you. Here, the term Blended – viewed as a fuzzy concept – is understood as a stepping-stone on the way to the future, to explain the multiple ways human beings think/act/feel of society in the 21st century and to embrace the opportunity of humans to re/co-construct new knowledge through the intermediation role of the technology. Initially, based on an online learning environment’ theoretical framework, some current issues of the educational processes in the digital age of Web 2.0 are analyzed. Then, after exploring the main methodological procedures, characteristic examples of research case studies follow, including LMS users’ trends and profiles and modeling of their QoI using fuzzy logic. This book offers useful information that evokes initiatives towards rethinking of the value, efficiency, inclusiveness, affectiveness and personalization of the iLMS-based b-learning environment, both by the educators, the LMS designers and educational policy decision makers.

Managing Housekeeping Operations (AHLEI)

Author : Aleta A. Nitschke
Publisher : Pearson Higher Ed
ISBN 13 : 0133454371
Total Pages : 619 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Managing Housekeeping Operations (AHLEI) by : Aleta A. Nitschke

Download or read book Managing Housekeeping Operations (AHLEI) written by Aleta A. Nitschke and published by Pearson Higher Ed. This book was released on 2013-04-29 with total page 619 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

Foundations of Lodging Management

Author : David K. Hayes
Publisher : Pearson Higher Ed
ISBN 13 : 1292053542
Total Pages : 395 pages
Book Rating : 4.2/5 (92 download)

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Book Synopsis Foundations of Lodging Management by : David K. Hayes

Download or read book Foundations of Lodging Management written by David K. Hayes and published by Pearson Higher Ed. This book was released on 2013-10-03 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: For junior college or undergraduate courses in hotel management, lodging operations, and hospitality. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimisation, and an updated Front Office Simulation that helps students learn how to manage a hotel’s front office and better understand the complexity of the entire property. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Professional Front Office Management

Author : Robert Woods
Publisher : Pearson Higher Ed
ISBN 13 : 1292056053
Total Pages : 654 pages
Book Rating : 4.2/5 (92 download)

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Book Synopsis Professional Front Office Management by : Robert Woods

Download or read book Professional Front Office Management written by Robert Woods and published by Pearson Higher Ed. This book was released on 2013-10-03 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Baking and Pastry

Author : The Culinary Institute of America (CIA)
Publisher : Wiley
ISBN 13 : 9780470055915
Total Pages : 944 pages
Book Rating : 4.0/5 (559 download)

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Book Synopsis Baking and Pastry by : The Culinary Institute of America (CIA)

Download or read book Baking and Pastry written by The Culinary Institute of America (CIA) and published by Wiley. This book was released on 2009-05-04 with total page 944 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 2004, Baking and Pastry has quickly become an essential resource for anyone who wants to create professional-caliber baked goods and desserts. Offering detailed, accessible instructions on basic techniques along with 625 standout recipes, the book covers everything from yeast breads, pastry doughs, quick breads, cookies, custards, souffl?s, icings, and glazes to frozen desserts, pies, cakes, breakfast pastries, savory items, and chocolates and confections. Featuring 461 color photographs and illustrations--more than 60 percent of which are all-new--this revised edition offers new step-by-step methods for core baking techniques that make it even more useful as a basic reference, along with expanded coverage of vegan and kosher baking, petit fours and other mini desserts, plated desserts, decorating principles and techniques, and wedding cakes. Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in culinary arts and baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.

Hospitality Industry Computer Systems

Author : Michael L. Kasavana
Publisher :
ISBN 13 : 9780866121255
Total Pages : 412 pages
Book Rating : 4.1/5 (212 download)

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Book Synopsis Hospitality Industry Computer Systems by : Michael L. Kasavana

Download or read book Hospitality Industry Computer Systems written by Michael L. Kasavana and published by . This book was released on 1995-11 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Technology in the Hospitality Industry

Author : Michael L. Kasavana
Publisher :
ISBN 13 : 9780866124904
Total Pages : pages
Book Rating : 4.1/5 (249 download)

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Book Synopsis Managing Technology in the Hospitality Industry by : Michael L. Kasavana

Download or read book Managing Technology in the Hospitality Industry written by Michael L. Kasavana and published by . This book was released on 2016 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hotel Front Office Management

Author : James A. Bardi
Publisher : Wiley
ISBN 13 : 9780471287124
Total Pages : 0 pages
Book Rating : 4.2/5 (871 download)

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Book Synopsis Hotel Front Office Management by : James A. Bardi

Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley. This book was released on 1996-08-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Lodging Management Program

Author :
Publisher :
ISBN 13 : 9780866122160
Total Pages : 488 pages
Book Rating : 4.1/5 (221 download)

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Book Synopsis Lodging Management Program by :

Download or read book Lodging Management Program written by and published by . This book was released on 2000 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hospitality Financial Management

Author : Agnes L. DeFranco
Publisher : Wiley
ISBN 13 : 0470073411
Total Pages : 384 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Hospitality Financial Management by : Agnes L. DeFranco

Download or read book Hospitality Financial Management written by Agnes L. DeFranco and published by Wiley. This book was released on 2006-10-20 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real-world advice for quick retention of the most important business concepts and skills of hospitality finance Hospitality Financial Management provides a straightforward, practical approach to help the hospitality manager effectively analyze hospitality industry management reports and financial statements; prepare accurate business forecasts, strategic pricing models, and effective cost-control systems; manage working capital; develop and finance growth strategies; perform investment analysis; prepare investment packages; negotiate and structure business deals; and ultimately increase shareholder value and personal wealth. This comprehensive how-to book includes: Feature Stories--brief histories of famous hospitality leaders highlighting how they have used financial management skills to attain success for their companies and significant financial rewards for themselves Learning Outcomes--a summary of key topics covered in each chapter Finance in Action--scenarios that apply the concepts, skills, and techniques presented in the chapter to real-world situations. A step-by-step solution is provided for each problem to walk the reader through the necessary financial calculations The Real Deal--boxed inserts that emphasize the relevance of the book by linking financial concepts to fun facts associated with situations students either have or will encounter in their everyday lives Concept Checks--case studies that reinforce the materials presented and enable students to practice their analytic and problem-solving skills Hospitality Financial Management is the perfect book for undergraduate and graduate hospitality management students, hospitality industry managers, and owners of small hospitality businesses.

Foodservice Management

Author : June Payne-Palacio
Publisher :
ISBN 13 : 9780135122167
Total Pages : 0 pages
Book Rating : 4.1/5 (221 download)

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Book Synopsis Foodservice Management by : June Payne-Palacio

Download or read book Foodservice Management written by June Payne-Palacio and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is today's most comprehensive, current, and practical overview of foodservice operations and the business principles needed to manage them successfully. The book covers all core topics, including food safety, organizational design, human resources, performance improvement, finance, equipment, design, layout, and marketing.